/5
★★★★☆
based on 37278 reviews published
★★★★☆
based on 37278 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I'm not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems
Acheteur Vérifié
purchased on 17/06/2019
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3
/5
★★★☆☆
Everything was good except for shipping. I paid for Express shipping but it was sent via regular slow mail. Still I have to give them credit for admitting the mistake and refunding difference in shipping. Otherwise it would have been 5 stars.
Verified Buyer
purchased on 17/06/2019
3
/5
★★★☆☆
The positive side of your site is that you offer brands that some of your competitors don't. The negative side is that the prices are much too high.
Acheteur Vérifié
purchased on 16/06/2019
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2
/5
★★☆☆☆
Shipment received much later than promised!
Verifizierter Käufer
purchased on 14/06/2019
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3
/5
★★★☆☆
Good products and fast shipping across the pond.
Verified Buyer
purchased on 13/06/2019
3
/5
★★★☆☆
An employee breaks a bottle and cancels my order! No one to warn me of this.... I received ten glass bottles of paint all unprotected in a thin bubble envelope! Some kind of miracle that they arrived whole. The whole thing lacks seriousness. In the face of the competition, you have a lot of work to do. However, I remain your customer, confident that you will remedy these problems. Don't throw the baby out with the bathwater.
Acheteur Vérifié
purchased on 11/06/2019
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3
/5
★★★☆☆
Good selection but long shipping times (over 3 days just for the site to send my order).
Acheteur Vérifié
purchased on 10/06/2019
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3
/5
★★★☆☆
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn’t have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
Verified Buyer
purchased on 08/06/2019
Answer from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
3
/5
★★★☆☆
Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn't have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.
Acheteur Vérifié
purchased on 08/06/2019
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Answer from 1001hobbies
Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to [email protected] by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.
3
/5
★★★☆☆
The grade is low for the absurdity of the site really nerve-wracking in the search for models accessories and paints. Non sense in Italian translation and search engine really unsuitable for an e-commerce store. The malfunction of the site is for me a reason not to buy from 1001models.
Acquirente Verificato
purchased on 07/06/2019
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3
/5
★★★☆☆
No issues whatsoever. Happy customer.
Verified Buyer
purchased on 06/06/2019
2
/5
★★☆☆☆
Excessively long delivery time.
Acquirente Verificato
purchased on 04/06/2019
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3
/5
★★★☆☆
No news about my order. It was still being prepared. I had to call and everything was sorted out in a few days. Disappointed because they were gifts and didn't arrive on time. Not satisfied with order tracking either.
Acheteur Vérifié
purchased on 03/06/2019
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3
/5
★★★☆☆
I'm not too happy I made an order that I had to receive at home I paid for but I had to pick it up at Cultura Leclerc ..otherwise nothing to
Acheteur Vérifié
purchased on 31/05/2019
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3
/5
★★★☆☆
Well the second shipment after the failure of the first shipment. I received an apology and a shopping voucher to apologize for the mishap.
Acquirente Verificato
purchased on 29/05/2019
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3
/5
★★★☆☆
Hello Feedback on my order: the deliveryman literally pushed the package into the letterbox, breaking 3 of the three brushes for a paid delivery, which is unacceptable. 1 pot of paint2 was completely dry. 1001 maquette sent me back the damaged products without delay and at no extra cost, thanks to them. In short 1001 maquette 45 Li
Acheteur Vérifié
purchased on 28/05/2019
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3
/5
★★★☆☆
I had ordered a cutter with 5 spare blades and received a pair of cutting pliers...
Acheteur Vérifié
purchased on 28/05/2019
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3
/5
★★★☆☆
10 days delivery time: other providers do this in 2-3 days
Verifizierter Käufer
purchased on 27/05/2019
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3
/5
★★★☆☆
Not very fast and complicated site but the models are really good so we excuse cd
Acheteur Vérifié
purchased on 26/05/2019
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3
/5
★★★☆☆
The box of my order was ripped open and for my second order I should have had a discount of 5 euros that was not the case ... thank you for keeping me informed.
Acheteur Vérifié
purchased on 25/05/2019
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2
/5
★★☆☆☆
It's funny to receive a Lego tank in a huge package instead of a 200-piece B24 bomber after 15 days of waiting.
Acheteur Vérifié
purchased on 22/05/2019
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3
/5
★★★☆☆
The preparation + delivery times need to be reviewed (order placed on May 10, delivery in a relay point (the weak point, you might say?) on May 21. I placed 2 similar orders in England and Check Republic on the same day, delivered in less than an hour.
Acheteur Vérifié
purchased on 22/05/2019
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2
/5
★★☆☆☆
Models ordered on 20.5.2019 and payment made value 21.5.2019 and payment well received by 1001 maquette. However, the model must be ordered from the supplier (therefore not in stock) which is not mentioned on the 1001 maquettes website. Call dated 21.5. abruptly cut short by customer service !!!! This was my first and last order from 10
Acheteur Vérifié
purchased on 21/05/2019
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2
/5
★★☆☆☆
Hello, unfortunately the delivered item differs greatly from the ordered item in terms of color and design.
Verifizierter Käufer
purchased on 19/05/2019
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2
/5
★★☆☆☆
The product I ordered was for a model 110 as indicated in my search engine. I did not expect to receive such a small body which in the end will not serve me at all.
Acheteur Vérifié
purchased on 19/05/2019
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2
/5
★★☆☆☆
Delivery too slow and expensive.
Acheteur Vérifié
purchased on 18/05/2019
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3
/5
★★★☆☆
Sorry it has to be said to improve! but the quality is to review on the paint humbrol because pasty impossible to dilute on the gloss either old pot in stock or humbrol has left its quality in the closet shipping costs too expensive but contact with the responsible very b
Acheteur Vérifié
purchased on 15/05/2019
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2
/5
★★☆☆☆
Good quality fast delivery service
Verified Buyer
purchased on 15/05/2019
3
/5
★★★☆☆
Hello (3 stars I justify for the delivery whatever concern the package slightly damaged article dusty paint chips on the propeller shaft tube). I'm in contact with 1001 Maquettes perfect. Sal
Acheteur Vérifié
purchased on 14/05/2019
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3
/5
★★★☆☆
Very long delivery time little choice of collection point
Acheteur Vérifié
purchased on 13/05/2019
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