/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Excessively long delivery time.
Acquirente Verificato
purchased on 04/06/2019
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3
/5
★★★☆☆
No news about my order. It was still being prepared. I had to call and everything was sorted out in a few days. Disappointed because they were gifts and didn't arrive on time. Not satisfied with order tracking either.
Acheteur Vérifié
purchased on 03/06/2019
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3
/5
★★★☆☆
I'm not too happy I made an order that I had to receive at home I paid for but I had to pick it up at Cultura Leclerc ..otherwise nothing to
Acheteur Vérifié
purchased on 31/05/2019
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3
/5
★★★☆☆
Well the second shipment after the failure of the first shipment. I received an apology and a shopping voucher to apologize for the mishap.
Acquirente Verificato
purchased on 29/05/2019
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3
/5
★★★☆☆
Hello Feedback on my order: the deliveryman literally pushed the package into the letterbox, breaking 3 of the three brushes for a paid delivery, which is unacceptable. 1 pot of paint2 was completely dry. 1001 maquette sent me back the damaged products without delay and at no extra cost, thanks to them. In short 1001 maquette 45 Li
Acheteur Vérifié
purchased on 28/05/2019
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3
/5
★★★☆☆
I had ordered a cutter with 5 spare blades and received a pair of cutting pliers...
Acheteur Vérifié
purchased on 28/05/2019
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3
/5
★★★☆☆
10 days delivery time: other providers do this in 2-3 days
Verifizierter Käufer
purchased on 27/05/2019
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3
/5
★★★☆☆
Not very fast and complicated site but the models are really good so we excuse cd
Acheteur Vérifié
purchased on 26/05/2019
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3
/5
★★★☆☆
The box of my order was ripped open and for my second order I should have had a discount of 5 euros that was not the case ... thank you for keeping me informed.
Acheteur Vérifié
purchased on 25/05/2019
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2
/5
★★☆☆☆
It's funny to receive a Lego tank in a huge package instead of a 200-piece B24 bomber after 15 days of waiting.
Acheteur Vérifié
purchased on 22/05/2019
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3
/5
★★★☆☆
The preparation + delivery times need to be reviewed (order placed on May 10, delivery in a relay point (the weak point, you might say?) on May 21. I placed 2 similar orders in England and Check Republic on the same day, delivered in less than an hour.
Acheteur Vérifié
purchased on 22/05/2019
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2
/5
★★☆☆☆
Models ordered on 20.5.2019 and payment made value 21.5.2019 and payment well received by 1001 maquette. However, the model must be ordered from the supplier (therefore not in stock) which is not mentioned on the 1001 maquettes website. Call dated 21.5. abruptly cut short by customer service !!!! This was my first and last order from 10
Acheteur Vérifié
purchased on 21/05/2019
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2
/5
★★☆☆☆
Hello, unfortunately the delivered item differs greatly from the ordered item in terms of color and design.
Verifizierter Käufer
purchased on 19/05/2019
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2
/5
★★☆☆☆
The product I ordered was for a model 110 as indicated in my search engine. I did not expect to receive such a small body which in the end will not serve me at all.
Acheteur Vérifié
purchased on 19/05/2019
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2
/5
★★☆☆☆
Delivery too slow and expensive.
Acheteur Vérifié
purchased on 18/05/2019
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3
/5
★★★☆☆
Sorry it has to be said to improve! but the quality is to review on the paint humbrol because pasty impossible to dilute on the gloss either old pot in stock or humbrol has left its quality in the closet shipping costs too expensive but contact with the responsible very b
Acheteur Vérifié
purchased on 15/05/2019
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2
/5
★★☆☆☆
Good quality fast delivery service
Verified Buyer
purchased on 15/05/2019
3
/5
★★★☆☆
Hello (3 stars I justify for the delivery whatever concern the package slightly damaged article dusty paint chips on the propeller shaft tube). I'm in contact with 1001 Maquettes perfect. Sal
Acheteur Vérifié
purchased on 14/05/2019
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3
/5
★★★☆☆
Very long delivery time little choice of collection point
Acheteur Vérifié
purchased on 13/05/2019
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3
/5
★★★☆☆
Delivery time longer than usual: ordered on April 24, received on June 8. No information as to why!
Acheteur Vérifié
purchased on 12/05/2019
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3
/5
★★★☆☆
Delivery time by mondial relais very long. Ordered over a week ago and still nothing has arrived.
Acheteur Vérifié
purchased on 10/05/2019
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3
/5
★★★☆☆
Parcel sent by 1001 maquettes on 300419 not received in relay point on 80
Acheteur Vérifié
purchased on 08/05/2019
Translated review
3
/5
★★★☆☆
Order placed on 17042019. Worried about the time spent on 25042019 I decided to contact the website chat. So you need to know that for example: 4 copies available does not mean that there are 4 copies in stock but rather 4 copies available from the 1001 Maquettes supplier. The delay in delivery (non-preparation of the order) is that a model is in restocking (whereas on the site it is available in 2 copies) approximately 2 days later the parcel is prepared and dispatched. No compensation, no discount, no coupon ... in short, no commercial gesture. I'm a bit disappointed by the confusing way the site is managed. We'll see how it goes ... Further to your reply to my review: I'm not going back on the shipping time. But as soon as you validate your order"". For me, but I could be wrong, the validation of the order is dated 170419 (date of credit card collection) and therefore from 170419 to 020519 does not correspond to the 5 to 7 working days of shipping time as you pointed out to me. Best regards
Acheteur Vérifié
purchased on 05/05/2019
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2
/5
★★☆☆☆
P51 model purchased. Fast delivery BUT it was indicated on this box that the paints were supplied which is false. 4 paints supplied 2 missing including the main one and 1 which does not correspond to the model. Result: I'll have to go and buy the paints before I can assemble the model.
Acheteur Vérifié
purchased on 04/05/2019
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3
/5
★★★☆☆
Well, I am still waiting for the package to arrive on April 3. If it arrives, I will be able to evaluate them, but for now I have no content.
Comprador Verificado
purchased on 02/05/2019
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3
/5
★★★☆☆
I was disappointed in communication… I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed
Verified Buyer
purchased on 29/04/2019
Answer from 1001hobbies
Dear Sir, Thank you for your review. I do not understand however what you mean by ""half or more of the communication was not in English"". All the e-mails exchanged with you were in English as I just checked, since all of our customer service hosts are English speakers. You had chosen the eco delivery method, it is normal not to get any tracking number but just to be informed that the package was shipped away (on the same day of your order). For further informations about the delivery and shipping methods, please check the dedicated section in our FAQ available on the following link: https://1001maquetteshelp.zendesk.com/hc/en-us Best regards, The 1001Modelkits' Customer Service.
3
/5
★★★☆☆
I was disappointed in communication... I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed
Acheteur Vérifié
purchased on 29/04/2019
Translated review
Answer from 1001hobbies
Dear Sir, Thank you for your review. I do not understand however what you mean by ""half or more of the communication was not in English"". All the e-mails exchanged with you were in English as I just checked, since all of our customer service hosts are English speakers. You had chosen the eco delivery method, it is normal not to get any tracking number but just to be informed that the package was shipped away (on the same day of your order). For further information about the delivery and shipping methods, please check the dedicated section in our FAQ available on the following link: https://1001maquetteshelp.zendesk.com/hc/en-us Best regards, The 1001Modelkits' Customer Service.
2
/5
★★☆☆☆
Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars
Verified Buyer
purchased on 23/04/2019
3
/5
★★★☆☆
No paint
Acheteur Vérifié
purchased on 23/04/2019
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2
/5
★★☆☆☆
I have been waiting for my order since the 5th of this month and besides not knowing anything about it, I don't know if it will arrive.
Comprador Verificado
purchased on 22/04/2019
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