/5
★★★★☆
based on 37032 reviews published
★★★★☆
based on 37032 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order placed on 03.05.2018 ... Goods not received until today. Anyone ordering here must know that it is not delivered from DE. It comes from France. When ordering was specified shipping in 24h this took place only after 15 weeks. Absolutely unacceptable. Now the package has been damaged and is with DHL. IT NERVT. Was the first and last time I ordered something here.
Verifizierter Käufer
purchased on 24/05/2018
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1
/5
★☆☆☆☆
The delivery and after-sales service is unfortunate. I bought a model in January and today May 23rd I am still waiting for my money back. Right now they have the model and I do not get my money back in fact they do not even answer my emails. I do not recommend you to buy anything on this site: 1001maquetas Regrettable service! Today 29th day I still have not received my money despite the response from the store.
Comprador Verificado
purchased on 23/05/2018
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1
/5
★☆☆☆☆
Unacceptable Service I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30, not on 5/1,5/2,5/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.
Acheteur Vérifié
purchased on 22/05/2018
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Answer from 1001hobbies
Dear customer, The website is in English with USA contact information in order to be as easy to use as possible for our American customers. We do ship from France so the delay can sometimes be quite long. We are currently looking for faster shipping services towards the US. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Unacceptable Service I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30, not on 5/1,5/2,5/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.
Verified Buyer
purchased on 22/05/2018
Answer from 1001hobbies
Dear customer, The website is in English with USA contact information in order to be as easy to use as possible for our American customers. We do ship from France so the delay can sometimes be quite long. We are currently looking for faster shipping services towards the US. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
It has taken 14 days since I paid for it and I have sent two emails and they haven't even replied.
Comprador Verificado
purchased on 16/05/2018
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1
/5
★☆☆☆☆
I ordered goods from you on 30.04.18 which have not yet arrived on 16.05.18. On 7.5.18 I received the message that it has been sent. Question: Will it arrive on foot?????
Verifizierter Käufer
purchased on 16/05/2018
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1
/5
★☆☆☆☆
Had just what I was looking for at a very good price
Verified Buyer
purchased on 15/05/2018
1
/5
★☆☆☆☆
After 15 DAYS NO package has arrived yet........thanks.
Acquirente Verificato
purchased on 10/05/2018
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1
/5
★☆☆☆☆
My order arrived one day ahead of scheduled delivery date was handled in accordance w/ specified drop instructions w/o signature. I couldn't ask for a better e purchasing experience.
Verified Buyer
purchased on 08/05/2018
1
/5
★☆☆☆☆
Great service. received quickly with international shipping at a reasonable cost. will use again!
Verified Buyer
purchased on 04/05/2018
1
/5
★☆☆☆☆
Delivery took a very long time. I only received information about the status of my order when I asked.
Verifizierter Käufer
purchased on 04/05/2018
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1
/5
★☆☆☆☆
Product was damaged and unusable product was damaged and unusable
Acheteur Vérifié
purchased on 30/04/2018
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Answer from 1001hobbies
Dear customer, Please send us some pictures of the item you received so we can help you: [email protected] We apologize for the inconvenience. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Product was damaged and unusable product was damaged and unusable
Verified Buyer
purchased on 30/04/2018
Answer from 1001hobbies
Dear customer, Please send us some pictures of the item you received so we can help you: [email protected] We apologize for the inconvenience. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Over priced Over priced, shipping toke too long.
Acheteur Vérifié
purchased on 26/04/2018
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Answer from 1001hobbies
Dear customer, Your order was sent on the 12/04/18, 5 working day after you placed your order, and delivered on the 18/04/18. This delay corresponds to the information on our website. Please note we ship from France. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Over priced Over priced, shipping toke too long.
Verified Buyer
purchased on 26/04/2018
Answer from 1001hobbies
Dear customer, Your order was sent on the 12/04/18, 5 working day after you placed your order, and delivered on the 18/04/18. This delay corresponds to the information on our website. Please note we ship from France. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
The model was VERY reasonably priced and arrived here sooner than I expected. I wouldn't hesitate to order from them again -- in fact once I finish this kit I probably WILL order another kit from them!
Verified Buyer
purchased on 24/04/2018
1
/5
★☆☆☆☆
Month and a half and still have not received the order. You contact customer service and they ignore it and pass the buck to the shipping company. I have been using it for a long time and I am very happy with it.
Comprador Verificado
purchased on 23/04/2018
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1
/5
★☆☆☆☆
Ordering 129009 made on 24032018 and here we are still waiting! I don't know what happened but after one month I wish to ask for return! And who knows how long you have to wait for the return as well?
Acquirente Verificato
purchased on 22/04/2018
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1
/5
★☆☆☆☆
Payment error shipping delay customer service very l
Acheteur Vérifié
purchased on 20/04/2018
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1
/5
★☆☆☆☆
Nooit Meer ....shi.... Voor de eerste maal een bestelling gedaan op 04/04/2018 . Na een 8 dagen mailtje verzonden met de vraag waar mijn bestelling was. Bestelling was niet voorradig was het antwoord???? waarom dit dan aanbieden ???? Op 13/04/2018 naar mondialrelay. Zonder verwittiging beslissen ze totaal zelf om leveringsadres te wijzigen. We zijn nu 19/04/2018 eindelijk bevestiging van levering??? Totaal onaanvaardbaar. Nooit nog iets bestellen. 0/10
Acheteur Vérifié
purchased on 20/04/2018
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1
/5
★☆☆☆☆
Nooit Meer ....shi.... Voor de eerste maal een bestelling gedaan op 04/04/2018 . Na een 8 dagen mailtje verzonden met de vraag waar mijn bestelling was. Bestelling was niet voorradig was het antwoord???? waarom dit dan aanbieden ???? Op 13/04/2018 naar mondialrelay . Zonder verwittiging beslissen ze totaal zelf om leveringsadres te wijzigen. We zijn nu 19/04/2018 eindelijk bevestiging van levering??? Totaal onaanvaardbaar. Nooit nog iets bestellen. 0/10
Verified Buyer
purchased on 20/04/2018
1
/5
★☆☆☆☆
Delivery has not yet arrived after 4 weeks.
Verifizierter Käufer
purchased on 17/04/2018
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1
/5
★☆☆☆☆
Very poorly organized. I send the address of the post office and the transport company tells me that I have to pick it up about 50 km from my home. After several telephone negotiations on my part, they brought it three days later. And when I opened the package I was amazed. The model airplane does not comply with the scale they advertise. It was a scam. The first and the
Comprador Verificado
purchased on 16/04/2018
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1
/5
★☆☆☆☆
Very disappointed package folded envelope for photo cut not terrible
Acheteur Vérifié
purchased on 12/04/2018
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1
/5
★☆☆☆☆
Enorme problème de livraisons colis perdu et celà ne ma fait pas l'impression d'inquiétude pour 1001 maquette très déçu ne recommanderais plus ch
Acheteur Vérifié
purchased on 05/04/2018
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1
/5
★☆☆☆☆
Delivery time (15 days) excessive
Comprador Verificado
purchased on 03/04/2018
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1
/5
★☆☆☆☆
I've been waiting over 8 days for an order that was shipped on 3/23/18. I probably won't be ordering anything from there again.
Verifizierter Käufer
purchased on 31/03/2018
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1
/5
★☆☆☆☆
Ideal product. The tracking mechanism once notification received that the item had been shipped did not seem to work.
Verified Buyer
purchased on 30/03/2018
1
/5
★☆☆☆☆
Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn't have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That's an absolute lie. Please do not use this company, they are truly a waste of time!
Acheteur Vérifié
purchased on 28/03/2018
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Answer from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn’t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That’s an absolute lie. Please do not use this company, they are truly a waste of time!
Verified Buyer
purchased on 28/03/2018
Answer from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team