/5
★★★★☆
based on 36831 reviews published
★★★★☆
based on 36831 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The parcel was not available at the time I was informed that it was available at the collection point
Acheteur Vérifié
purchased on 19/02/2019
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2
/5
★★☆☆☆
Delays far too long, prices too high and assistance that doesn't keep its promises. 1st and last experience
Acheteur Vérifié
purchased on 18/02/2019
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2
/5
★★☆☆☆
On 25.01.2019 I ordered the item no. HELL52904 (invoice no. DE146167 order no. 156103). Unfortunately I had to realize that 3 colors were not included (No. 11166 and 209). I complained about this defect by email on 11.02.2019 and have not heard from you to date. You had replied to me that you would take care of this matter immediately. When will I receive my missing colors?
Verifizierter Käufer
purchased on 16/02/2019
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2
/5
★★☆☆☆
Before buying I sent an email to know if the product (noted in stock shipped in 24h) would be delivered before 8 days. The answer was positive if you order today which I did and paid for express delivery. When nothing arrived and the site was not being prepared, I called 36 hours before the event for which we needed the gift. I was told (very kindly) that I had ordered a model that was not available! After looking for acceptable alternatives, I ended up taking a model that cost €450 more! and I was assured that it could go immediately and that I'd have it in time. This was not the case and I arrived for the retirement of our colleague with a photo... It was extremely embarrassing, especially for the people who had contributed to the gift. I
Acheteur Vérifié
purchased on 14/02/2019
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2
/5
★★☆☆☆
This used to be a great web sight.You... This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!
Acheteur Vérifié
purchased on 13/02/2019
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Answer from 1001hobbies
Dear customer, You should have received your order by now. Do not hesitate to contact us if there is still any issue. Best regards, The 1001modelkits Team
2
/5
★★☆☆☆
Overall Poor Service Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.
Acheteur Vérifié
purchased on 13/02/2019
Translated review
Answer from 1001hobbies
Dear customer, We sent a reminder to our supplier about the decals. We will get back to you as soon as possible with more information. Once again we apologize for the inconvenience. Best regards, The 1001modelkits Team
2
/5
★★☆☆☆
This used to be a great web sight.You… This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!
Verified Buyer
purchased on 13/02/2019
Answer from 1001hobbies
Dear customer, You should have received your order by now. Do not hesitate to contact us if there is still any issue. Best regards, The 1001modelkits Team
2
/5
★★☆☆☆
Overall Poor Service Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.
Verified Buyer
purchased on 13/02/2019
Answer from 1001hobbies
Dear customer, We sent a reminder to our supplier about the decals. We will get back to you as soon as possible with more information. Once again we apologize for the inconvenience. Best regards, The 1001modelkits Team
3
/5
★★★☆☆
Very high prices (sometimes double compared to other sites). Delivery times spread out (3 weeks). Doesn't necessarily offer more choice. An excellent system
Acheteur Vérifié
purchased on 12/02/2019
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2
/5
★★☆☆☆
Hello I placed an order with you which was paid for a week ago. You tell me that it has been dispatched, but when I look at the parcel tracking it still hasn't been dispatched and of course I still haven't received it. I don't know where the error or lack of communication is, but it would be nice to know. Thank you for replying quickly by e-mail or otherwise. Cordi
Acheteur Vérifié
purchased on 12/02/2019
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3
/5
★★★☆☆
Delivery time of 7 days (a little too long) payment problems.... a higher direct debit was taken from my account I report it the same day I am told ok and I have to insist by 2 mails without answer and one last time by your online system to finally be reimbursed (time 1semain
Acheteur Vérifié
purchased on 12/02/2019
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2
/5
★★☆☆☆
It's not easy to navigate around the site, but delivery times are far too long. What's more, it's still not
Acheteur Vérifié
purchased on 12/02/2019
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3
/5
★★★☆☆
Good quality products as described. Package well packed. 3 stars for delivery. Products indicated in stock, dispatched within 24 hours, but missing at time of order dispatch. Ordered January 15 Shipped January 24 Received January 28. Credit card debited on day of order.
Acheteur Vérifié
purchased on 12/02/2019
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2
/5
★★☆☆☆
It's difficult for me to evaluate this order since I still haven't received the model. I called 1001 maquette again and they answered the next day. It's been 3 weeks since I ordered the product and still nothing. It's far too lo
Acheteur Vérifié
purchased on 12/02/2019
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2
/5
★★☆☆☆
The goods were supposedly shipped, but the shipment number is unknown at DHL.de and the shipment is still in Le Harve (10 days ago) at DHL.com. Customer service has been unable to provide any further information for 5 days!
Verifizierter Käufer
purchased on 11/02/2019
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3
/5
★★★☆☆
Product ok. But delivery time not respectedÃ
Acheteur Vérifié
purchased on 09/02/2019
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2
/5
★★☆☆☆
The item and the box arrived damaged. I contacted the store they attended me right away but first they blamed the carrier when the packaging that came to me was not in bad condition and told me that either I paid the return costs or I kept the broken item and they gave me a voucher of 10 euros as an exception. I did not like the treatment at all. I consider that this store lacks seriousness and I will not buy again.
Comprador Verificado
purchased on 09/02/2019
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3
/5
★★★☆☆
Delivery took quite a long time and substitute items were sent for several paints that were ordered without consultation.
Verified Buyer
purchased on 07/02/2019
3
/5
★★★☆☆
Finally too expensive. No communication. I would not recommend this site.
Acheteur Vérifié
purchased on 06/02/2019
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3
/5
★★★☆☆
Package arrived safely and conformed. But model (4 characters) poorly protected in the letter a broken character. Nothing irreparable for a model maker ma
Acheteur Vérifié
purchased on 05/02/2019
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3
/5
★★★☆☆
The order and delivery went smoothly. However, the two Hobbymasters (F-35 and F-16) had no assembly instructions in the boxes. Prices for some models can be much higher than elsewhere. The on-site store in Paris is just an office (nothing to sell there). That said, the on-site staff is young.
Acheteur Vérifié
purchased on 05/02/2019
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3
/5
★★★☆☆
Very good mention for the availability and prices of the tamiya acrylic paint.not so good for the aerosol productsalways at the tamiya brand level.
Acheteur Vérifié
purchased on 03/02/2019
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3
/5
★★★☆☆
Very expensive colissimo delivery charges and when a delivery problem occurs (Colissimo fault) customer service looks down on any request for a gesture. No problem, the site is good but without p
Acheteur Vérifié
purchased on 03/02/2019
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3
/5
★★★☆☆
Perfect service. Website to be improved when accessed via a tablet.
Acheteur Vérifié
purchased on 02/02/2019
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3
/5
★★★☆☆
The delivery is long but the products interesting I asked for information by mails no answer
Acheteur Vérifié
purchased on 02/02/2019
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3
/5
★★★☆☆
Excellent service!
Verified Buyer
purchased on 01/02/2019
2
/5
★★☆☆☆
Lack of stock the orders of this fact delays for a faster delivery you give a wrong answer???? long duration from the order to the expedition and not from the expedition to the reception there is nu
Acheteur Vérifié
purchased on 31/01/2019
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3
/5
★★★☆☆
Bonjour bien mais un peu lent quand meme j'attends toujours une commande depuis 15 jours Cordialement
Acheteur Vérifié
purchased on 31/01/2019
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3
/5
★★★☆☆
It's been a week since I placed my order and I'm still waiting for delivery (colissimo).
Acheteur Vérifié
purchased on 30/01/2019
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2
/5
★★☆☆☆
Delays far too long and a "disorganized" communication for prices higher than the competition (bcp more efficient which p
Acheteur Vérifié
purchased on 29/01/2019
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