/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The paint didn't match the model
Acheteur Vérifié
purchased on 19/04/2019
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3
/5
★★★☆☆
Excessive shipping charges. Not clear that the shipment is made from France and therefore with an additional fee of Euro 397 (which adds up to 1194 shipping) in an amount of 24 euros. As for the goods all perfect.
Acquirente Verificato
purchased on 18/04/2019
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3
/5
★★★☆☆
Well you found what you were looking for that is very good for me as a customer and good prices the downside is that you have to wait for my understanding a long time to receive orders but they arrive which is important. No hurry.
Comprador Verificado
purchased on 17/04/2019
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3
/5
★★★☆☆
Not good very expensive delivery 24.48h????
Acheteur Vérifié
purchased on 13/04/2019
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3
/5
★★★☆☆
Wide choice of products and easy selection. But shipping could be quicker (about 1 week).
Acheteur Vérifié
purchased on 12/04/2019
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3
/5
★★★☆☆
Very slow I placed the same day an order on a competitor site I had the product the surlende
Acheteur Vérifié
purchased on 12/04/2019
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3
/5
★★★☆☆
The delivery time was correct, but I had chosen a delivery by mondial relay ( 7€ ) and I finally received my parcel in my letter box in a simple envelope with no tracking .... I could have paid less m
Acheteur Vérifié
purchased on 10/04/2019
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2
/5
★★☆☆☆
I received a bubble envelope with all the products I ordered quickly, but the problem is that the Italeri brush was not sufficiently protected and therefore received broken. Too bad I don't think I'll be ordering from you again as the packaging is not up to standard.
Acheteur Vérifié
purchased on 10/04/2019
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3
/5
★★★☆☆
Nothing to say about my order placed on a Thursday and received by colissimo the following Monday. In general, I'd rather rate the 1001 Maquettes site: the advantage of this site is that it offers an absolutely plethoric catalog! Quite simply, are you looking for a particular model? A rare part? A special decal sheet... In short, there's a good chance you'll find it! The problem is that this advantage comes at a high price, which is why I only go to 1001 Maquettes as a last resort when I can't find what I'm looking for elsewhere. Su""classiques"" (like Airfix Revell Tamiya Academy etc...) the prices are well above the competition. On the other hand, navigation on the site is a bit messy, and among the abundance of references it's sometimes rather difficult to sort out. And when you're faced with a product from a Czech brand (for example) that's unknown to the general public, you feel a bit sick to your stomach before clicking""Add to Cart""...
Acheteur Vérifié
purchased on 09/04/2019
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2
/5
★★☆☆☆
Slow delivery it said 3 to 4 days received 15 days later. I paid for a message I'm still looking for where it was i
Acheteur Vérifié
purchased on 09/04/2019
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3
/5
★★★☆☆
You do not keep your deadlines it is the case on my last two orders the last announced in 5 days the reality + 15
Acheteur Vérifié
purchased on 04/04/2019
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3
/5
★★★☆☆
Delivery time too long price not very competitive even too expensive compared to the competition on the net.I think I will not remain a customer of 1001 maquettes. cldt G
Acheteur Vérifié
purchased on 01/04/2019
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2
/5
★★☆☆☆
Out of stock, overpriced late postage. Ordered 17 packs of card dividers in various colours, left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in, even though it stated in-stock and i refreshed up until purchasing, and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box, with an invoice thats in French. Postage was way overpriced at over £7. Product was as described, which is the only plus.
Verified Buyer
purchased on 30/03/2019
Answer from 1001hobbies
Dear Andrew Harris, Your package's preparation started on the 4th of March, less than 48h after you did your order. In order to minimise the shipment's costs, we wait till all of your products are available and send them at once. You had chosen the standard shipment method, since we send our products from France, it is normal for it to take some time. The delay that occurred with your package delivery is not in our reach, but depends on the shipment company in your country (so in your case, the UK). Best regards, 1001Modelkits' customer service
3
/5
★★★☆☆
Order took a long time to prepare, about 1 week, but I didn't receive a message to let me know it was available at the poi
Acheteur Vérifié
purchased on 30/03/2019
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2
/5
★★☆☆☆
Out of stock, overpriced late postage. Ordered 17 packs of card dividers in various colours, left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in, even though it stated in-stock and i refreshed up until purchasing, and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box, with an invoice thats in French. Postage was way overpriced at over £7. Product was as described, which is the only plus.
Acheteur Vérifié
purchased on 30/03/2019
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Answer from 1001hobbies
Dear Andrew Harris, Your package's preparation started on the 4th of March, less than 48h after you did your order. In order to minimise the shipment's costs, we wait till all of your products are available and send them at once. You had chosen the standard shipment method, since we send our products from France, it is normal for it to take some time. The delay that occurred with your package delivery is not in our reach, but depends on the shipment company in your country (so in your case, the UK). Best regards, 1001Modelkits' customer service
2
/5
★★☆☆☆
Everything as advertised. Great communication.
Verified Buyer
purchased on 28/03/2019
2
/5
★★☆☆☆
Discrepancy of information between site (material available immediately) and actual inventory situation (material available in days) resulting in incorrect communication about material delivery. Information ""revisable"" regarding tracking of shipment and consequent status of material. The survey request arrived that not even the material had left and exchange of several communications to get information and tidbit final material delivered and from the site communication that the package had left. To you the appropriate comments. Check Vs site where you say ""In stock shipments within 24 hours"" and review your response. Only after my info request emails you wrote to me that the shipment would start upon receipt of the material ""present"" but not ""present"".
Acquirente Verificato
purchased on 28/03/2019
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3
/5
★★★☆☆
Delivery a bit slow Delivery a bit slow
Verified Buyer
purchased on 27/03/2019
Answer from 1001hobbies
Dear costumer, You have chosen an Eco delivery, these deliveries generally last between one and three weeks. Best regards
3
/5
★★★☆☆
A lack of precise information on the articles e.g. the dimensions of the spark plug holder cylinder heads are not shown the bore diameters are not specified
Acheteur Vérifié
purchased on 27/03/2019
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3
/5
★★★☆☆
Delivery a bit slow Delivery a bit slow
Acheteur Vérifié
purchased on 27/03/2019
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Answer from 1001hobbies
Dear costumer, You have chosen an Eco delivery, these deliveries generally last between one and three weeks. Best regards
2
/5
★★☆☆☆
I have been waiting for my parcel for 10 days now and the delivery time was stated as 5-7 days. In addition, the shipment tracking does not work. Too bad. Hope it arrives soon. 25.3.2019 Colors have arrived one color had run out.
Verifizierter Käufer
purchased on 24/03/2019
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2
/5
★★☆☆☆
The description of a model was wrong. The TU114 model could not be built at all, only another version could be added. The clarification of the complaint was very difficult. The hotline could not speak German on 3 calls.
Verifizierter Käufer
purchased on 24/03/2019
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2
/5
★★☆☆☆
Bjr I had not understood that they were models. What's more, the paint is not included because I wanted a miniature orange car and now I have a model to assemble and I have to buy paint! I'm disappointed... for the price. Cordia
Acheteur Vérifié
purchased on 20/03/2019
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3
/5
★★★☆☆
6 days for delivery is a bit long...
Acheteur Vérifié
purchased on 19/03/2019
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3
/5
★★★☆☆
Hello, I placed my first two orders. One arrived and the other was paid for but a message was sent to me AFTERwards telling me that there was no stock and that the supplier had to send you some ..... I have no idea how long it will take now ............C
Acheteur Vérifié
purchased on 18/03/2019
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3
/5
★★★☆☆
The material conforms the price the one agreed upon. Only negative note the delivery far beyond the agreed date.
Acquirente Verificato
purchased on 18/03/2019
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3
/5
★★★☆☆
High shipping costs for small quantities. Out of stock items not always announced at time of order validation.
Acheteur Vérifié
purchased on 15/03/2019
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3
/5
★★★☆☆
I was a little disappointed with the time it took to receive my order. According to the website, everything was available, but it took nearly 3 weeks to receive my order. Usually it's much quicker. That's why
Acheteur Vérifié
purchased on 15/03/2019
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3
/5
★★★☆☆
Unfortunately almost three weeks delivery time! In addition, the order, which should not be folded, was sent in a padded envelope. Of course the letter carrier folded it and put it in the letterbox. ??
Verifizierter Käufer
purchased on 13/03/2019
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3
/5
★★★☆☆
In the second order instead of sending it to the address you indicated I had to pick it up at the post office.
Comprador Verificado
purchased on 13/03/2019
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