/5
★★★★☆
based on 36826 reviews published
★★★★☆
based on 36826 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Fast shipping and received the product as expected.
Verified Buyer
purchased on 30/01/2018
1
/5
★☆☆☆☆
Dit bedrijf is slecht. Ik had het bestelformulier goed ingevuld maar door een fout in hun systeem miste mijn huisnummer. Direct na de bevestigingsmail heb ik mijn juiste adres doorgegeven. Toch stuurde het bedrijf mijn pakketje op zonder huisnummer. En dus ging het retour afzender. Na maanden mailen en mijn geld terug vragen waar niet op gereageerd werd kreeg ik op 15 januari een bevestigingsmail van DHL dat mijn pakketje zou worden afgeleverd. Besteld in begin september 2017 en pas op 22 januari mijn pakketje krijgen. Het is een Frans bedrijf waar waarschijnlijk niemand de Engelse taal spreekt. Advies: BESTEL HIER NOOIT!
Acheteur Vérifié
purchased on 27/01/2018
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1
/5
★☆☆☆☆
No refund from 02.01.2018 until today 25.01.2018 despite proof of receipt and several reminders. I will probably file a criminal complaint for suspected fraud. No response to my 7 emails to date!!!
Verifizierter Käufer
purchased on 25/01/2018
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1
/5
★☆☆☆☆
I've had a great experience with ordering my pilot's. 1/72 scale. Vietnam. They arrived and they are detail. If you have more of the ones I ordered I will be interested in purchasing. Do you happen to have other Vietnam crew pilot's and side Gunner's?. My other ? Is do you have? Or make the side guns for the side Gunner's. At 1/72 ?. And if you do! Or decide to. I am very interested in picking those items up also. I will still be ordering in the future from you. Thank you very much.
Verified Buyer
purchased on 23/01/2018
1
/5
★☆☆☆☆
I have been waiting for my order for days. No reaction neither by phone nor by mail ... Absolute scam
Verifizierter Käufer
purchased on 23/01/2018
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1
/5
★☆☆☆☆
After several contacts phone calls emails I am still waiting for the refund of TWO orders from the beginning of DECEMBER 2017 that were not honored although the products appeared in stock on the website. I received an email last week saying it was going to be done but a week later still nothing. This is why I find this company's service to be rubbish and why I would certainly not recommend it.
Acheteur Vérifié
purchased on 22/01/2018
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1
/5
★☆☆☆☆
Order of 10118 materials available but still not shipped without any explanation. Where is the seriousness of this establishment. Not at all satisfied
Acheteur Vérifié
purchased on 20/01/2018
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1
/5
★☆☆☆☆
I filed a complaint against them. Do not buy from them they have taken the first day of my order and still no package at the time of today. No refund in sight they do not even respond. Be really careful with this scam. I don't recommend them to anyone.
Acheteur Vérifié
purchased on 18/01/2018
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1
/5
★☆☆☆☆
DISAPPOINTED!""ordered a white and blue Mustang...it arrived...red and white!!!! Return to""sender and reship ...the car arrivedandjrs red and white!!!! Apparently this company has a problem with colors.....I never recommend their site! Car returned and refunded
Acheteur Vérifié
purchased on 17/01/2018
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1
/5
★☆☆☆☆
Very very disappointed !!!! order placed on 26122017 received only on 13012017 it was a gift for New Year's Day !!!! for the reason of a reference lacks supplier !!!! on the other hand blue card cashed immediately !!!!! and not even a gesture
Acheteur Vérifié
purchased on 17/01/2018
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1
/5
★☆☆☆☆
I placed my order on 07/01/2018 and it has not yet arrived. I got an email saying it had been processed but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays but I've now tried 5 times and the UK number says its closed and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response and the web chat function on the website does not appear. I've found no way of contacting them all I want is to know what the problem is and when my order will arrive!
Verified Buyer
purchased on 15/01/2018
1
/5
★☆☆☆☆
Delivery times too long and far too expensive compared to other sites!!!
Verifizierter Käufer
purchased on 07/01/2018
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1
/5
★☆☆☆☆
Still nothing received in spite of the mail of reception the 27 122017 that the parcel was with the relay what is false I contacted the point relay again they do not have the c
Acheteur Vérifié
purchased on 05/01/2018
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1
/5
★☆☆☆☆
I bought a model which I asked to be gift wrapped and I was charged for it and it arrived without the gift wrapping. I sent several emails without response and I was not refunded the amount overcharged.
Comprador Verificado
purchased on 04/01/2018
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1
/5
★☆☆☆☆
Good trusted seller. Fast pre Christmas delivery and good product. Recommend using for your modelling projects
Verified Buyer
purchased on 03/01/2018
1
/5
★☆☆☆☆
Good evening and best wishes to all... I have been ordering here for some time now and have never had any major problems. Unfortunately, I don't have a good opinion of this last delivery, which was a ghost delivery.100 e lost to date ..so I'm not at all happy to have to prove that today ...Anyway!! Deçu de la réaction un peu legere du préstataire je commande autrement maintenant..Donc amerère pour cette fois et pour le poment je m'abstiend de recommander autre chose... Voila. Have a nice evening Ã
Acheteur Vérifié
purchased on 02/01/2018
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1
/5
★☆☆☆☆
Delivery times not met despite extra charge
Acheteur Vérifié
purchased on 30/12/2017
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1
/5
★☆☆☆☆
1st order and my last! To flee absolutely... Items supposedly in stock and after 6 days they send you a message saying that the items are unavailable.... Disgraceful to cash the money and ask if you want a similar replacement item... Too easy to make money on the backs of people !!!! Waiting for the refund of my articles which is not immediate... I advise you to stay away from this scam store.
Acheteur Vérifié
purchased on 28/12/2017
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1
/5
★☆☆☆☆
Order placed on 111117 one month later still no parcel delivered. I ask customer service about the status of my order because I haven't received anything. They tell me I'm missing half my items and that they'll send what they have in stock. In exchange he gives me a credit note for the amount of the 2 items I'm missing, plus free delivery. A week later I see the items I'm missing are available again on the site. I send an email to customer service and they tell me that the items I'm missing are not available. I find that the service is not at all of quality it is the first that it happens to me with such a level of incompetence. I am very disappointed with the customer service and the management.
Acheteur Vérifié
purchased on 27/12/2017
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1
/5
★☆☆☆☆
Part of the order only!!!! Bravo!!!!
Acheteur Vérifié
purchased on 26/12/2017
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1
/5
★☆☆☆☆
Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!
Acheteur Vérifié
purchased on 25/12/2017
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Answer from 1001hobbies
Dear customer, The delivery was possible by the 23rd December with a specific shipping method, however you chose the shipment by letter with takes longer as indicated. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!
Verified Buyer
purchased on 25/12/2017
Answer from 1001hobbies
Dear customer, The delivery was possible by the 23rd December with a specific shipping method, however you chose the shipment by letter with takes longer as indicated. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
I'm very disappointed with 1001 pattes for a first and probably last order. not seeing my order arrive after 10 days i phoned 1001 pattes who after doing some research realised that the order was faulty so they renewed the order which this time must be in my neighbor's letterbox. as a result no presents for christmas and i have to wait for my neighbor to come back to find out if he r
Acheteur Vérifié
purchased on 25/12/2017
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1
/5
★☆☆☆☆
Total crap Total crap Rubbish in everyway avoid them!
Acheteur Vérifié
purchased on 23/12/2017
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Answer from 1001hobbies
Hello, Maybe you could give us some details so we can try to help you. The 1001Modelkits Team
1
/5
★☆☆☆☆
Total crap Total crap Rubbish in everyway avoid them !
Verified Buyer
purchased on 23/12/2017
Answer from 1001hobbies
Hello, Maybe you could give us some details so we can try to help you. The 1001Modelkits Team
1
/5
★☆☆☆☆
Very disappointed!!! Package (shipped within 24 hr ???) arrived after an exchange of emails more than 10 days later !!! But that only joins the multiple evaluations in the same direction! I don't think I'll be ordering anything there again... Perhaps the traditional French b..... has something to do with it? 15 and
Acheteur Vérifié
purchased on 22/12/2017
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1
/5
★☆☆☆☆
Disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.
Acheteur Vérifié
purchased on 21/12/2017
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Answer from 1001hobbies
Dear customer, Please provide us with your order number so we can help you (number ""18101"" is invalid). We apologize for the inconvenience, did you take any pictures of the damaged item you could send us? We are currently trying to improve the packing process to avoid this kind of issue. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.
Verified Buyer
purchased on 21/12/2017
Answer from 1001hobbies
Dear customer, Please provide us with your order number so we can help you (number ""18101"" is invalid). We apologize for the inconvenience, did you take any pictures of the damaged item you could send us? We are currently trying to improve the packing process to avoid this kind of issue. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
After 15 days of waiting, I still haven't received my parcel. The distributor tells me that the Mondial Relais sites are unavailable one after the other. When will I receive my necklace?
Acheteur Vérifié
purchased on 20/12/2017
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1
/5
★☆☆☆☆
Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!
Acheteur Vérifié
purchased on 18/12/2017
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