/5
★★★★☆
based on 37272 reviews published
★★★★☆
based on 37272 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Nooit Meer ....shi.... Voor de eerste maal een bestelling gedaan op 04/04/2018 . Na een 8 dagen mailtje verzonden met de vraag waar mijn bestelling was. Bestelling was niet voorradig was het antwoord???? waarom dit dan aanbieden ???? Op 13/04/2018 naar mondialrelay . Zonder verwittiging beslissen ze totaal zelf om leveringsadres te wijzigen. We zijn nu 19/04/2018 eindelijk bevestiging van levering??? Totaal onaanvaardbaar. Nooit nog iets bestellen. 0/10
Verified Buyer
purchased on 20/04/2018
1
/5
★☆☆☆☆
Delivery has not yet arrived after 4 weeks.
Verifizierter Käufer
purchased on 17/04/2018
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1
/5
★☆☆☆☆
Very poorly organized. I send the address of the post office and the transport company tells me that I have to pick it up about 50 km from my home. After several telephone negotiations on my part, they brought it three days later. And when I opened the package I was amazed. The model airplane does not comply with the scale they advertise. It was a scam. The first and the
Comprador Verificado
purchased on 16/04/2018
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1
/5
★☆☆☆☆
Very disappointed package folded envelope for photo cut not terrible
Acheteur Vérifié
purchased on 12/04/2018
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1
/5
★☆☆☆☆
Enorme problème de livraisons colis perdu et celà ne ma fait pas l'impression d'inquiétude pour 1001 maquette très déçu ne recommanderais plus ch
Acheteur Vérifié
purchased on 05/04/2018
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1
/5
★☆☆☆☆
Delivery time (15 days) excessive
Comprador Verificado
purchased on 03/04/2018
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1
/5
★☆☆☆☆
I've been waiting over 8 days for an order that was shipped on 3/23/18. I probably won't be ordering anything from there again.
Verifizierter Käufer
purchased on 31/03/2018
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1
/5
★☆☆☆☆
Ideal product. The tracking mechanism once notification received that the item had been shipped did not seem to work.
Verified Buyer
purchased on 30/03/2018
1
/5
★☆☆☆☆
Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn't have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That's an absolute lie. Please do not use this company, they are truly a waste of time!
Acheteur Vérifié
purchased on 28/03/2018
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Answer from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn’t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That’s an absolute lie. Please do not use this company, they are truly a waste of time!
Verified Buyer
purchased on 28/03/2018
Answer from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
I've been waiting months for my refund. Beware of this sales site, they send you an email saying that they have refunded your money, only the money never arrives in your account. STILL NO REFUND ON MY ACCOUNT...
Acheteur Vérifié
purchased on 26/03/2018
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1
/5
★☆☆☆☆
Delivery in two instalments after two phone calls but still a month's waiting time worldwide designer relay point 25 kms away when there is one at
Acheteur Vérifié
purchased on 25/03/2018
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1
/5
★☆☆☆☆
Placed my order paid my money and did... Placed my order paid my money and did not Receive my items. Emailed them the reply was so sorry we will sort out the problem and get back to you since then I've never received my items or a refund. In my view this is a internet seller that's happy to ripe you of and have the audacity to ask you for positive feedback. So if you like paying for something your never receive then buy from them.
Acheteur Vérifié
purchased on 24/03/2018
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Answer from 1001hobbies
Dear customer, Unfortunately it appears the package was lost during the shipment. We will refund your order as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Placed my order payed my money and did… Placed my order payed my money and did not Receive my items. Emailed them the reply was so sorry we will sort out the problem and get back to you since then I’ve never received my items or a refund. In my view this is a internet seller that’s happy to ripe you of and have the audacity to ask you for positive feedback. So if you like paying for something your never receive then buy from them.
Verified Buyer
purchased on 24/03/2018
Answer from 1001hobbies
Dear customer, Unfortunately it appears the package was lost during the shipment. We will refund your order as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
See the message recently sent to customer service. I see that switching between computers is not up to scratch. A computer is just a silly machine.
Acheteur Vérifié
purchased on 23/03/2018
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1
/5
★☆☆☆☆
Sent back a wrong canopy mask and asked for the correct one and the difference in price.Asked them to contact me via e-mail.Have heard a word from them.Even sent the invoice.
Verified Buyer
purchased on 22/03/2018
1
/5
★☆☆☆☆
Made purchase of a product that was supposed to be delivered in two-three days. Ordered and paid with EXRA DHL to have it in fast time as it was a birthday gift but the product arrived late after 4 days. Reported it to tech support but nothing. I will NOT buy from this site ever again
Acquirente Verificato
purchased on 18/03/2018
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1
/5
★☆☆☆☆
They've send me the wrong product twice. And in between they've accidentally cancelled my order and set up the wrong product again. They made every mistake they could make twice. It was very weird.
Acheteur Vérifié
purchased on 17/03/2018
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1
/5
★☆☆☆☆
Order #126366 (XB-70A Paint Masks & Metal Landing Gear) I recently purchased a set of paint masks and metal landing gear for my 1:727 scale AMT/Ertl and Italeri XB-70A model kit. The items were paid through eBay and I got a confirmation email, but I noticed that the shipping address was incomplete. I sent you a email correcting the address. Next I got an email from eBay stating that the items were shipped. Next I got an email from you that my order (126366) was out of stock. How can you say an order has been shipped, then turn around and say the order was out of stock and I could either be notified when the items would be available or, I could opt for a credit in the amount paid through eBay. This is nonsense and unacceptable as I am in the process of building the XB-70A now. At this point I just want a refund. I had to order a set of masks and landing gear from another company. I am very disappinted in your service. Respectfully, Phillip Hoglund
Acheteur Vérifié
purchased on 13/03/2018
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Answer from 1001hobbies
Dear customer, We have nothing to do with Ebay and as such do not fully understand the issue. Concerning your order placed on our website, it was send and you should receive it very soon. If there is any issue, do not hesitate to contact us directly by email: [email protected] Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Have used before will use again.
Verified Buyer
purchased on 13/03/2018
1
/5
★☆☆☆☆
I recently purchased a set of paint masks and metal landing gear for my 1:727 scale AMT/Ertl and Italeri XB-70A model kit. The items were paid through eBay and I got a confirmation email but I noticed that the shipping address was incomplete. I sent you a email correcting the address. Next I got an email from eBay stating that the items were shipped. Next I got an email from you that my order (126366) was out of stock. How can you say an order has been shipped then turn around and say the order was out of stock and I could either be notified when the items would be available or I could opt for a credit in the amount paid through eBay. This is nonsense and unacceptable as I am in the process of building the XB-70A now. At this point I just want a refund. I had to order a set of masks and landing gear from another company. I am very disappinted in your service. Respectfully Phillip Hoglund
Verified Buyer
purchased on 13/03/2018
1
/5
★☆☆☆☆
Order #126366 (XB-70A Paint Masks & Metal Landing Gear) I recently purchased a set of paint masks and metal landing gear for my 1:727 scale AMT/Ertl and Italeri XB-70A model kit. The items were paid through eBay and I got a confirmation email, but I noticed that the shipping address was incomplete. I sent you a email correcting the address. Next I got an email from eBay stating that the items were shipped. Next I got an email from you that my order (126366) was out of stock. How can you say an order has been shipped, then turn around and say the order was out of stock and I could either be notified when the items would be available or, I could opt for a credit in the amount paid through eBay. This is nonsense and unacceptable as I am in the process of building the XB-70A now. At this point I just want a refund. I had to order a set of masks and landing gear from another company. I am very disappinted in your service. Respectfully, Phillip Hoglund
Verified Buyer
purchased on 13/03/2018
Answer from 1001hobbies
Dear customer, We have nothing to do with Ebay and as such do not fully understand the issue. Concerning your order placed on our website, it was send and you should receive it very soon. If there is any issue, do not hesitate to contact us directly by email: [email protected] Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
1001modelkits has a reasonable selection but what impressed me most was the quick and efficient delivery of my order. In less than a week after ordering my order was delivered - impressive taking into account that I'm located on the other side (Canada) of the pond! And the quality of the products 100% in accordance with how it was advertised.
Verified Buyer
purchased on 11/03/2018
1
/5
★☆☆☆☆
Very good service.
Verified Buyer
purchased on 10/03/2018
1
/5
★☆☆☆☆
I don t have my plastic model kit still . The transport is a calamity. Do you believe it?
Comprador Verificado
purchased on 09/03/2018
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1
/5
★☆☆☆☆
All good so far
Verified Buyer
purchased on 08/03/2018
1
/5
★☆☆☆☆
I couldn't start the first step because the glue supplied is dry and therefore impossible to use, so I had to buy new glue. Unacceptable moreover it seeks to make me avoid registering a review because this one is negative rather than to contact me the product which you sell is registered all included/understood of which the adhesive but that which was in my parcel is unusable then to repair your faults rather than seeking to censure me
Acheteur Vérifié
purchased on 05/03/2018
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1
/5
★☆☆☆☆
Unacceptable delivery time 24 days!!!!!
Acheteur Vérifié
purchased on 03/03/2018
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1
/5
★☆☆☆☆
No problems with the order. Some minor damage to the package. DB
Verified Buyer
purchased on 28/02/2018
1
/5
★☆☆☆☆
There was no paint in the boxbut after reclaiming it i had a hard time getting itthey sent me 5 out of 7 so i don't have all the colors great for making the model.
Acheteur Vérifié
purchased on 27/02/2018
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