4.2/5
★★★★☆
based on 38228 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆

#NOM?

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Verifizierter Käufer
purchased on 30/05/2016
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3 /5
★★★☆☆

The delivery time was very long despite the express order (surcharge). Ordered 18.052016 delivered 27.05.2016.

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Verifizierter Käufer
purchased on 29/05/2016
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3 /5
★★★☆☆

You don't put something on sale that you don't have and know you won't get.

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Acheteur Vérifié
purchased on 28/05/2016
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2 /5
★★☆☆☆

Very bad experience

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Acquirente Verificato
purchased on 28/05/2016
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3 /5
★★★☆☆

Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.

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Acheteur Vérifié
purchased on 26/05/2016
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3 /5
★★★☆☆

Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.

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Verified Buyer
purchased on 26/05/2016
3 /5
★★★☆☆

A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...

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Acheteur Vérifié
purchased on 23/05/2016
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3 /5
★★★☆☆

I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c

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Acheteur Vérifié
purchased on 22/05/2016
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3 /5
★★★☆☆

On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.

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Acheteur Vérifié
purchased on 20/05/2016
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2 /5
★★☆☆☆

Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.

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Acheteur Vérifié
purchased on 19/05/2016
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Answer from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
2 /5
★★☆☆☆

Unacceptable I have not received shipment especially with how expensive it is to ship.

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Comprador Verificado
purchased on 19/05/2016
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2 /5
★★☆☆☆

Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.

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Verified Buyer
purchased on 19/05/2016
Answer from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
2 /5
★★☆☆☆

I ordered and paid for a modeling item after 16 days I still have not received

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Acquirente Verificato
purchased on 14/05/2016
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2 /5
★★☆☆☆

In my order, a model included paint pots, one of which was leaking ... the result is obviously visible, the box containing the pots being transparent. Alas, not sending a faulty product is obviously not an objective. It's all the more annoying because it's impossible to make a simple complaint via your order history in my account.

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Acheteur Vérifié
purchased on 09/05/2016
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2 /5
★★☆☆☆

Order received quickly but the product received is not the product ordered

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Acheteur Vérifié
purchased on 07/05/2016
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2 /5
★★☆☆☆

Request for information person does not answer. so bad communicatio

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Acheteur Vérifié
purchased on 06/05/2016
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2 /5
★★☆☆☆

The product I ordered on April 25th was supposedly dispatched on the 27th! To date (May 5th) I still haven't received anything! After contacting the service department, I was advised to wait for the product to arrive.

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Acheteur Vérifié
purchased on 05/05/2016
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3 /5
★★★☆☆

Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

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Acheteur Vérifié
purchased on 04/05/2016
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3 /5
★★★☆☆

Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.

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Verified Buyer
purchased on 04/05/2016
3 /5
★★★☆☆

Long delivery time

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Comprador Verificado
purchased on 03/05/2016
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3 /5
★★★☆☆

I am satisfied with the delivery and the goods.

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Verifizierter Käufer
purchased on 30/04/2016
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3 /5
★★★☆☆

But unfortunately the paintwork leaves something to be desired in visible places

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Acheteur Vérifié
purchased on 29/04/2016
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2 /5
★★☆☆☆

I still haven't received my order after more than 2 weeks!... No information from 1001 maquett

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Acheteur Vérifié
purchased on 27/04/2016
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3 /5
★★★☆☆

I was expecting a totally different packaging... I thought the small jars were at least 30-50ml and not 14ml... Given what I had to make. Nothing to say about the pro

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Acheteur Vérifié
purchased on 21/04/2016
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3 /5
★★★☆☆

Delivery time too long too bad but wide choice of models

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Acheteur Vérifié
purchased on 01/04/2016
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3 /5
★★★☆☆

I'm a bit disappointed with my order, there's no paint and they're small compared to the scale.

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Acheteur Vérifié
purchased on 01/04/2016
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3 /5
★★★☆☆

No answer to questions and unreachable by phone.

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Acheteur Vérifié
purchased on 31/03/2016
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2 /5
★★☆☆☆

Item has been returned to the delivery address B2C Europe (Belgium) NV Robert Bosch Str.999 D-48268 Greven.

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Verifizierter Käufer
purchased on 27/03/2016
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3 /5
★★★☆☆

Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

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Acheteur Vérifié
purchased on 26/03/2016
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
3 /5
★★★☆☆

Product excellent, delivery good Product excellent, delivery good my only observation is that some of the communication was sent in French, which could be confusing.

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Verified Buyer
purchased on 26/03/2016
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience, please note we are a French company and some technical issues may occur, causing an automatic message to be sent in the wrong language. We are glad you are satisfied with the product and delivery. Best regards, The 1001modelkits team
3 /5
★★★☆☆

Only small problem the fairly long time elapsed between ordering and receiving the material orderedpositive note wide selection of products

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Acquirente Verificato
purchased on 24/03/2016
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3 /5
★★★☆☆

The products are well packaged and arrive correctly. The only problem is the deplorable delay of my delivery. 10 days is far too long. When you compare with other companies who are also from France the delivery time is 2448H maximum. For the rest I'm happy.

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Acheteur Vérifié
purchased on 17/03/2016
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3 /5
★★★☆☆

Delivery for a product in stock takes more than 5 days. In addition, no response to 3 messages. Once the order has been placed and paid for, there is no longer a DOM contact.

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Acheteur Vérifié
purchased on 17/03/2016
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3 /5
★★★☆☆

Correct choice and prices, but delivery takes far too long. I thought everything was out of stock even though it was Ok when I placed my order. No apology, no commercial gesture for this inconvenience. Too bad, because this evening seems very complete and tre

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Acheteur Vérifié
purchased on 16/03/2016
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3 /5
★★★☆☆

Hello very satisfied with the choice and quality of delivery remains I think to improve the delivery time after acceptance of payment (which is very fast even by check sent the day of the order) for equipment in stock. S

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Acheteur Vérifié
purchased on 16/03/2016
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3 /5
★★★☆☆

One of the bruises I ordered has expired or has been improperly stored

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Acheteur Vérifié
purchased on 12/03/2016
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2 /5
★★☆☆☆

Long wait for decals Going on 3 weeks and order is a no show!

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Acheteur Vérifié
purchased on 11/03/2016
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Answer from 1001hobbies
Dear customer, Your order was sent on the 01/03/16, 4 working days after you placed your order. You chose the delivery by letter which is quite long as we are based in France. Best regards, The 1001modelkits team
3 /5
★★★☆☆

Spray paint ordered on Sunday and still nothing on Friday, even though it was sent to France. It's certainly not their fault but using colissimo these days is a heresy when you see their quality (if I may say so).

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Acheteur Vérifié
purchased on 11/03/2016
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2 /5
★★☆☆☆

Long wait for decals Going on 3 weeks and order is a no show!

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Verified Buyer
purchased on 11/03/2016
Answer from 1001hobbies
Dear customer, Your order was sent on the 01/03/16, 4 working days after you placed your order. You chose the delivery by letter which is quite long as we are based in France. Best regards, The 1001modelkits team
2 /5
★★☆☆☆

Still have not received the decal package Have not received the decal package. You have been good in processing order and keeping me I've what I bought.formed but bottom line is I still dont ha

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Acheteur Vérifié
purchased on 08/03/2016
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Answer from 1001hobbies
Dear customer, Unfortunately the shipment by letter that you chose can take several days to arrive to the US as we ship from France. You should receive your order in a few days. Do not hesitate to send us an email ([email protected]) if you have not received it by the end of next week. Best regards, The 1001modelkits team