/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Some products are accompanied on the quote with the mention""Reduced price from 2 copies purchased"". I did not have this advantage with my last order, even though I ordered two copies of the same product.
Acheteur Vérifié
purchased on 13/03/2019
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3
/5
★★★☆☆
Inaccurate instructions and manufacturing. ALPHA Jet
Verifizierter Käufer
purchased on 11/03/2019
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3
/5
★★★☆☆
The products great the delivery absolutely lacking because the postal service in case of non-delivery notifies you 3 or 4 days later (assuming it is true ) that you have passed and you have to go to pick up the package either on Wednesday or Saturday in a narrow time slot.
Acquirente Verificato
purchased on 08/03/2019
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2
/5
★★☆☆☆
Disappointed because it took almost 2 weeks from order to delivery.
Acheteur Vérifié
purchased on 05/03/2019
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3
/5
★★★☆☆
Little news on delivery time and route of goods when shipped free of charge for purchases over 60 euros
Acquirente Verificato
purchased on 02/03/2019
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3
/5
★★★☆☆
I placed two orders on the same day… I placed two orders on the same day with in minutes of each other. One came with an average waiting period, the second took well over a month to receive. Thank you Mike
Verified Buyer
purchased on 01/03/2019
Answer from 1001hobbies
Dear customer, There can sometimes be a difference in the delivery delay with the economic shipping method that you chose. We apologize for the inconvenience. Best regards, The 1001modelikits Team
3
/5
★★★☆☆
I placed two orders on the same day... I placed two orders on the same day with in minutes of each other. One came with an average waiting period, the second took well over a month to receive. Thank you Mike
Acheteur Vérifié
purchased on 01/03/2019
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Answer from 1001hobbies
Dear customer, There can sometimes be a difference in the delivery delay with the economic shipping method that you chose. We apologize for the inconvenience. Best regards, The 1001modelikits Team
3
/5
★★★☆☆
Long delivery time. Expensive shipping cost. Item arrived damaged.
Acquirente Verificato
purchased on 27/02/2019
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3
/5
★★★☆☆
At the time of purchase the delivery date was different from the date I received the product. It took 1 week longer than expected according to what it said on the day I placed the order.
Comprador Verificado
purchased on 27/02/2019
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3
/5
★★★☆☆
Hello, thank you for classifying your models in a better way. For boats, no recent racing boats, for example. We're inundated with warships (use more filters).
Acheteur Vérifié
purchased on 26/02/2019
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2
/5
★★☆☆☆
Disappointed I ordered a set of rear shock absorbers missing a part in the set.
Acheteur Vérifié
purchased on 20/02/2019
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3
/5
★★★☆☆
Bonjour déçu commande passé le 0202 tout était en stock livraison prévue le 0902 arrivé le 1302. So 10 days for an order where everything was supposed to be there. Un pe
Acheteur Vérifié
purchased on 19/02/2019
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3
/5
★★★☆☆
Good web store But review your partners zero delivery service ( mondial relais )
Acheteur Vérifié
purchased on 19/02/2019
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3
/5
★★★☆☆
Bonjour je suis déçu par le délai pour une réception sous 48 heures !! un peu plus d'une semaine et tout cela sans prevenir raté pour un cadeau d'anniversaire mais conforme à mes at
Acheteur Vérifié
purchased on 19/02/2019
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3
/5
★★★☆☆
4 days late delivery...not great!!!
Acheteur Vérifié
purchased on 19/02/2019
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3
/5
★★★☆☆
The parcel was not available at the time I was informed that it was available at the collection point
Acheteur Vérifié
purchased on 19/02/2019
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3
/5
★★★☆☆
Half My order is on back order now My order is on back order and it's only thing I need to get my blizzard going . Been told it will hopefully be back in stock by February 25 and if it's in stock it still need to ship to Texas I had to complain in few emails and finally got one of two I ordered shipped the second is still on backorder. I received first part of order on March 9th.
Verified Buyer
purchased on 19/02/2019
Answer from 1001hobbies
Dear Customer, We found only one order of you in our system, which contains one product. Could you please send us a mail with more information what you have not received please? [email protected] Thank you in advance for your help. Kind regards, Team 1001 Modelkits
3
/5
★★★☆☆
Half My order is on back order now My order is on back order and it's only thing I need to get my blizzard going . Been told it will hopefully be back in stock by February 25 and if it's in stock it still need to ship to Texas I had to complain in few emails and finally got one of two I ordered shipped the second is still on backorder. I received first part of order on March 9th.
Acheteur Vérifié
purchased on 19/02/2019
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Answer from 1001hobbies
Dear Customer, We found only one order of you in our system, which contains one product. Could you please send us a mail with more information what you have not received please? [email protected] Thank you in advance for your help. Kind regards, Team 1001 Modelkits
2
/5
★★☆☆☆
Delays far too long, prices too high and assistance that doesn't keep its promises. 1st and last experience
Acheteur Vérifié
purchased on 18/02/2019
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2
/5
★★☆☆☆
On 25.01.2019 I ordered the item no. HELL52904 (invoice no. DE146167 order no. 156103). Unfortunately I had to realize that 3 colors were not included (No. 11166 and 209). I complained about this defect by email on 11.02.2019 and have not heard from you to date. You had replied to me that you would take care of this matter immediately. When will I receive my missing colors?
Verifizierter Käufer
purchased on 16/02/2019
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2
/5
★★☆☆☆
Before buying I sent an email to know if the product (noted in stock shipped in 24h) would be delivered before 8 days. The answer was positive if you order today which I did and paid for express delivery. When nothing arrived and the site was not being prepared, I called 36 hours before the event for which we needed the gift. I was told (very kindly) that I had ordered a model that was not available! After looking for acceptable alternatives, I ended up taking a model that cost €450 more! and I was assured that it could go immediately and that I'd have it in time. This was not the case and I arrived for the retirement of our colleague with a photo... It was extremely embarrassing, especially for the people who had contributed to the gift. I
Acheteur Vérifié
purchased on 14/02/2019
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2
/5
★★☆☆☆
This used to be a great web sight.You... This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!
Acheteur Vérifié
purchased on 13/02/2019
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Answer from 1001hobbies
Dear customer, You should have received your order by now. Do not hesitate to contact us if there is still any issue. Best regards, The 1001modelkits Team
2
/5
★★☆☆☆
Overall Poor Service Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.
Acheteur Vérifié
purchased on 13/02/2019
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Answer from 1001hobbies
Dear customer, We sent a reminder to our supplier about the decals. We will get back to you as soon as possible with more information. Once again we apologize for the inconvenience. Best regards, The 1001modelkits Team
2
/5
★★☆☆☆
This used to be a great web sight.You… This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!
Verified Buyer
purchased on 13/02/2019
Answer from 1001hobbies
Dear customer, You should have received your order by now. Do not hesitate to contact us if there is still any issue. Best regards, The 1001modelkits Team
2
/5
★★☆☆☆
Overall Poor Service Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.
Verified Buyer
purchased on 13/02/2019
Answer from 1001hobbies
Dear customer, We sent a reminder to our supplier about the decals. We will get back to you as soon as possible with more information. Once again we apologize for the inconvenience. Best regards, The 1001modelkits Team
3
/5
★★★☆☆
Very high prices (sometimes double compared to other sites). Delivery times spread out (3 weeks). Doesn't necessarily offer more choice. An excellent system
Acheteur Vérifié
purchased on 12/02/2019
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2
/5
★★☆☆☆
Hello I placed an order with you which was paid for a week ago. You tell me that it has been dispatched, but when I look at the parcel tracking it still hasn't been dispatched and of course I still haven't received it. I don't know where the error or lack of communication is, but it would be nice to know. Thank you for replying quickly by e-mail or otherwise. Cordi
Acheteur Vérifié
purchased on 12/02/2019
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3
/5
★★★☆☆
Delivery time of 7 days (a little too long) payment problems.... a higher direct debit was taken from my account I report it the same day I am told ok and I have to insist by 2 mails without answer and one last time by your online system to finally be reimbursed (time 1semain
Acheteur Vérifié
purchased on 12/02/2019
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2
/5
★★☆☆☆
It's not easy to navigate around the site, but delivery times are far too long. What's more, it's still not
Acheteur Vérifié
purchased on 12/02/2019
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2
/5
★★☆☆☆
It's difficult for me to evaluate this order since I still haven't received the model. I called 1001 maquette again and they answered the next day. It's been 3 weeks since I ordered the product and still nothing. It's far too lo
Acheteur Vérifié
purchased on 12/02/2019
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