/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!
Verified Buyer
purchased on 18/12/2017
1
/5
★☆☆☆☆
I ordered an etching film on 14.10.2017 and have not received it to date on 16.12.2017 despite repeated e-mail contact. Supposedly sent then not available again. The announced refund has not been made to date either. For me, 1001 modellbau is a completely incompetent model making supplier with catastrophic customer service. - A.Stöbe Gotha
Verifizierter Käufer
purchased on 16/12/2017
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1
/5
★☆☆☆☆
Terrible customer service Terrible customer service. I never got my tracking number, the “customer service” line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.
Verified Buyer
purchased on 13/12/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 5th of December, 1 working day after you placed your order. Please note we ship from France and as you chose the shipment by letter, the delivery delay is often quite long. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Terrible customer service Terrible customer service. I never got my tracking number, the "customer service" line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.
Acheteur Vérifié
purchased on 13/12/2017
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Answer from 1001hobbies
Dear customer, Your order was sent on the 5th of December, 1 working day after you placed your order. Please note we ship from France and as you chose the shipment by letter, the delivery delay is often quite long. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Already one week still no news of my order but a payment comes effectu
Acheteur Vérifié
purchased on 10/12/2017
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1
/5
★☆☆☆☆
2nd delivery expected on 91217 nothing on the horizoni.e. 4 to 6 days order the 30112017 disappointment sÃ
Acheteur Vérifié
purchased on 09/12/2017
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1
/5
★☆☆☆☆
Don't bother I have closed my account don't bother I have closed my account, i will not be returning
Verified Buyer
purchased on 02/12/2017
1
/5
★☆☆☆☆
Don't bother I have closed my account don't bother I have closed my account, i will not be returning
Acheteur Vérifié
purchased on 02/12/2017
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1
/5
★☆☆☆☆
Goods (2 weeks) have not yet arrived. There is no response to inquiries
Verifizierter Käufer
purchased on 30/11/2017
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1
/5
★☆☆☆☆
Purchased on 10/16/17 Super Mario Bros. Puzzle Ground Pound Available delivery 2-4days. Called 1 week around Delivery within a week sorry. Bad German French accent.2 weeks around called delivery within a week sorry. so it went on for 6 weeks. Parcel came from France via the Netherlands. I only received false tracking numbers and none for DHL. The same gentleman with the French accent was always difficult to understand, not least because of his loudness. alternative numbers or employees were not available. He was quiet and relatively friendly but not much help. Constantly saying ""delivery will definitely come within a week"" in the hope that it will be right at some point doesn't help. luckily we had bought other birthday presents elsewhere. Even the Chinese would have been quicker and for half the money. Juice store never again!!!!!
Verifizierter Käufer
purchased on 29/11/2017
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1
/5
★☆☆☆☆
Customer service team Order Customer service team Order: 116445 Placed on 11/13/2017 05:06:45, Ordered goods: CC030-2 Pince Cravate / Tie Clip : Mig 29 Fulcrum, Shipping Carrier: DHL Shipped within 4-6 days 19,99, Total paid: $45.18. Delivered 11/28/2017 13:33 Pince Cravate / Tie Clip : Bell 206 Jetranger. How do we solve this problem ???
Verified Buyer
purchased on 29/11/2017
Answer from 1001hobbies
Dear customer, If you did not receive the right item, please send us some pictures by email so we can solve the issue: [email protected] We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Customer service team Order Customer service team Order: 116445 Placed on 11/13/2017 05:06:45, Ordered goods: CC030-2 Pince Cravate / Tie Clip : Mig 29 Fulcrum, Shipping Carrier: DHL Shipped within 4-6 days 19,99, Total paid: $45.18. Delivered 11/28/2017 13:33 Pince Cravate / Tie Clip : Bell 206 Jetranger. How do we solve this problem ???
Acheteur Vérifié
purchased on 29/11/2017
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Answer from 1001hobbies
Dear customer, If you did not receive the right item, please send us some pictures by email so we can solve the issue: [email protected] We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Unbelievable. Parcel has not arrived yet. Disaster. Not to be recommended.
Verifizierter Käufer
purchased on 28/11/2017
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1
/5
★☆☆☆☆
Ordered received on time but the quality and size of the model is a joke ... molded plastic I'm sure to find the same thing for 1 € on eBay ... while here itâ€?s a joke.
Acheteur Vérifié
purchased on 25/11/2017
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1
/5
★☆☆☆☆
For an order placed on November 6, I'm still waiting for delivery for equipment supposedly in sto
Acheteur Vérifié
purchased on 24/11/2017
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1
/5
★☆☆☆☆
Never Again Never Again Dispatching and shipping takes far too long. I ordered 5 weeks ago and still have got nothing. No reaction when complaining by mail. Horrible prices: Most of the items are nearly priced double compared to competitors like Hannants. Not acceptable. I only ordered because I found this special kit anywhere else.
Verified Buyer
purchased on 22/11/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 04/11/17, 7 working days after you placed your order. Apparently there was an issue with DHL as the tracking has only just been updated. You should receive your order tomorrow. We apologize for the inconvenience. Best regards, Customer service
1
/5
★☆☆☆☆
Never Again Never Again Dispatching and shipping takes far too long. I ordered 5 weeks ago and still have got nothing. No reaction when complaining by mail. Horrible prices: Most of the items are nearly priced double compared to competitors like Hannants. Not acceptable. I only ordered because I found this special kit anywhere else.
Acheteur Vérifié
purchased on 22/11/2017
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Answer from 1001hobbies
Dear customer, Your order was sent on the 04/11/17, 7 working days after you placed your order. Apparently there was an issue with DHL as the tracking has only just been updated. You should receive your order tomorrow. We apologize for the inconvenience. Best regards, Customer service
1
/5
★☆☆☆☆
Many items not available. delivery after 16 days not even a shadow. immediate discharge from credit card. poor or nonexistent item description. very bad experience!
Acquirente Verificato
purchased on 19/11/2017
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1
/5
★☆☆☆☆
I’ve placed an order and it has been 10 days and still delivery I’ve placed an order and it has been 10days now and I have not received my products and yet my credit card has been charged. I’ve contacted the web site with no resolution or reason as to why I have not received my products ordered.
Verified Buyer
purchased on 18/11/2017
Answer from 1001hobbies
Dear customer, Apparently there is an issue with DHL, an investigation is ongoing to find out its current status. We will let you know as soon as we get more information. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
I've placed an order and it has been 10 days and still delivery I've placed an order and it has been 10days now and I have not received my products and yet my credit card has been charged. I've contacted the web site with no resolution or reason as to why I have not received my products ordered.
Acheteur Vérifié
purchased on 18/11/2017
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Answer from 1001hobbies
Dear customer, Apparently there is an issue with DHL, an investigation is ongoing to find out its current status. We will let you know as soon as we get more information. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Very bad experience with this site. stock not updated. paint order placed with them with stock available listed on the site. but two weeks later i have to call them to be told that my order is not going to be shipped because of 3 references that are on order... no initiative on their part (delayed shipment, commercial gesture...) I wouldn't recommend them
Acheteur Vérifié
purchased on 18/11/2017
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1
/5
★☆☆☆☆
Please spare me such mails I don't want to have anything more to do with this miserly company. Lousy business dealings I bought a model the first package without content but customs costs the second package with content but again customs costs. Who will reimburse me - because of this company - for my first customs costs?
Verifizierter Käufer
purchased on 15/11/2017
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1
/5
★☆☆☆☆
After 2 months(!) still didnt receive ... After 2 months(!) still didnt receive anything. Sended several emails to ask for information about my order. First got response ""you should receive your product soon"". After asking again a week later, for the first time somebody would check if the shipment might have been lost (?!?!?!?) Again a week later still no info at all. By far the worst onlineshop I ever encountered. I feel like they stole my money
Acheteur Vérifié
purchased on 14/11/2017
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Answer from 1001hobbies
Dear customer, An investigation is ongoing to find out the status of the shipment. If it turns out to be lost, we will prepare a new package and send it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
After 2 months(!) still didnt receive … After 2 months(!) still didnt receive anything. Sended several emails to ask for information about my order. First got response ""you should receive your product soon"". After asking again a week later, for the first time somebody would check if the shipment might have been lost (?!?!?!?) Again a week later still no info at all. By far the worst onlineshop I ever encountered. I feel like they stole my money
Verified Buyer
purchased on 14/11/2017
Answer from 1001hobbies
Dear customer, An investigation is ongoing to find out the status of the shipment. If it turns out to be lost, we will prepare a new package and send it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Order placed on 03112017 shipped on 07112017 apparently not shipped the same day due to logistician error? As of today 12112017 the order has still not been dispatched.
Acheteur Vérifié
purchased on 12/11/2017
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1
/5
★☆☆☆☆
Package poorly protected. Product arrived damaged. Unclear answer about follow-up and product replacement. Still waiting for a reply.
Acheteur Vérifié
purchased on 10/11/2017
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1
/5
★☆☆☆☆
No parcel received to date
Verifizierter Käufer
purchased on 05/11/2017
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1
/5
★☆☆☆☆
Good choice, respect of sales commitments. INTERNET site with BUG => impossible to benefit from free delivery (although the amount of my order allowed it) to a relai colis (10€ for my po
Acheteur Vérifié
purchased on 05/11/2017
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1
/5
★☆☆☆☆
Last 12122016 I placed an order that was charged to my account on 14122016. Not receiving the product and not having information on the status of the order I made several calls in which an answering machine answered indicating to send an email which I did after three emails sent to which no one has responded on 06012017 13012017 and 24012017 I find that as of the date of sending this notice no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. I request a refund of the amount paid (14508€) to the credit card I used to place the order.
Comprador Verificado
purchased on 29/10/2017
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1
/5
★☆☆☆☆
Missing parts in the grids scheme does not correspond to the product very very mecho
Acheteur Vérifié
purchased on 28/10/2017
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