/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good quality products as described. Package well packed. 3 stars for delivery. Products indicated in stock, dispatched within 24 hours, but missing at time of order dispatch. Ordered January 15 Shipped January 24 Received January 28. Credit card debited on day of order.
Acheteur Vérifié
purchased on 12/02/2019
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2
/5
★★☆☆☆
The goods were supposedly shipped, but the shipment number is unknown at DHL.de and the shipment is still in Le Harve (10 days ago) at DHL.com. Customer service has been unable to provide any further information for 5 days!
Verifizierter Käufer
purchased on 11/02/2019
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3
/5
★★★☆☆
Product ok. But delivery time not respectedÃ
Acheteur Vérifié
purchased on 09/02/2019
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2
/5
★★☆☆☆
The item and the box arrived damaged. I contacted the store they attended me right away but first they blamed the carrier when the packaging that came to me was not in bad condition and told me that either I paid the return costs or I kept the broken item and they gave me a voucher of 10 euros as an exception. I did not like the treatment at all. I consider that this store lacks seriousness and I will not buy again.
Comprador Verificado
purchased on 09/02/2019
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3
/5
★★★☆☆
Delivery took quite a long time and substitute items were sent for several paints that were ordered without consultation.
Verified Buyer
purchased on 07/02/2019
3
/5
★★★☆☆
Finally too expensive. No communication. I would not recommend this site.
Acheteur Vérifié
purchased on 06/02/2019
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3
/5
★★★☆☆
Package arrived safely and conformed. But model (4 characters) poorly protected in the letter a broken character. Nothing irreparable for a model maker ma
Acheteur Vérifié
purchased on 05/02/2019
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3
/5
★★★☆☆
The order and delivery went smoothly. However, the two Hobbymasters (F-35 and F-16) had no assembly instructions in the boxes. Prices for some models can be much higher than elsewhere. The on-site store in Paris is just an office (nothing to sell there). That said, the on-site staff is young.
Acheteur Vérifié
purchased on 05/02/2019
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3
/5
★★★☆☆
Very good mention for the availability and prices of the tamiya acrylic paint.not so good for the aerosol productsalways at the tamiya brand level.
Acheteur Vérifié
purchased on 03/02/2019
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3
/5
★★★☆☆
Very expensive colissimo delivery charges and when a delivery problem occurs (Colissimo fault) customer service looks down on any request for a gesture. No problem, the site is good but without p
Acheteur Vérifié
purchased on 03/02/2019
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3
/5
★★★☆☆
Perfect service. Website to be improved when accessed via a tablet.
Acheteur Vérifié
purchased on 02/02/2019
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3
/5
★★★☆☆
The delivery is long but the products interesting I asked for information by mails no answer
Acheteur Vérifié
purchased on 02/02/2019
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3
/5
★★★☆☆
Excellent service!
Verified Buyer
purchased on 01/02/2019
2
/5
★★☆☆☆
Lack of stock the orders of this fact delays for a faster delivery you give a wrong answer???? long duration from the order to the expedition and not from the expedition to the reception there is nu
Acheteur Vérifié
purchased on 31/01/2019
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3
/5
★★★☆☆
Bonjour bien mais un peu lent quand meme j'attends toujours une commande depuis 15 jours Cordialement
Acheteur Vérifié
purchased on 31/01/2019
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3
/5
★★★☆☆
It's been a week since I placed my order and I'm still waiting for delivery (colissimo).
Acheteur Vérifié
purchased on 30/01/2019
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2
/5
★★☆☆☆
Delays far too long and a "disorganized" communication for prices higher than the competition (bcp more efficient which p
Acheteur Vérifié
purchased on 29/01/2019
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3
/5
★★★☆☆
I do not recommend buying with eco shipping order sent on Jan 1 arrived on Jan 17...otherwise helpful and fast chat service!
Acquirente Verificato
purchased on 24/01/2019
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3
/5
★★★☆☆
Package still blocked at customs forgets to enter value of contentscharles zurcher
Acheteur Vérifié
purchased on 24/01/2019
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3
/5
★★★☆☆
J'ai bien reçu a ce jourvotre mail je vous pris de m'excuse aussi làj'ai pris contact avec tabac presse de tours il m'dit que lui aussi il n'a pas compris comme ça se fait que le colis a été livré là bas au lieu de orchaise dans le 41 je lui et dit que je passer le chercher sauf je préféré que relais colis assume leurs bêtises qu'ils ont fait en plus là et votre collègue ou votre collèguee aussi mon dit de pas y aller le chercher vue que se ne me qui a fait la bêtiser mais bien eux au lieu que j'ai demandé. made the mistake but they instead of delivering it to orchaise in 41 but also in tours is not what I also asked to this day I will not go to look for it more but that relais colis ra takes him or I asked moreover there also it made a mistake so that it assumes it there and it is not me who asks them to deliver it there but him without having said it after I ask that you contact relais colis and that it ra takes him had the end of the week and had the end of the month in orchaise in 41 but also in tours. had the end of the month in orchaise too there me my side complaint against them and if they do not want the ra takes home I to them the bill of the train and there they are going to pay it in more too I am not going to let make by them I take you to excuse me it is not after you that I do but to the relay parcel which made a stupidity when I am going to place a 2nd order the next time it is going to send it in bordeaux or paris too there except me I am not going to go to seek it there bas en plus a ce jour le colis et a tours je vais pas aller le chercher je demande que relais colis le ra emmene ou j'ai demandé aussi et avais la fin de la semaine et avais la fin du mois après ça le colis va reparti chez vous et encore il faut que j'attends 4 a 5 jours pour le ravoir aussi je suis pas d'accord avec que j'ai pris contact avec le bureaux tabac de tours et relais colis a fait une grosse bêtise a fait une grosse gaffe là aussi ils ont pas fait attention en plu
Acheteur Vérifié
purchased on 24/01/2019
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3
/5
★★★☆☆
I just had a problem with mondial relay who had delivered to the wrong collection point.
Acheteur Vérifié
purchased on 23/01/2019
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3
/5
★★★☆☆
The delivery was fast and the products correctly packaged. On the other hand, I am rather (very) unhappy that despite several requests where I clearly specified for reasons of availability that I did not want the order to be sent immediately after receipt of my payment, it was sent without any delay! The risk was that I wouldn't be back from my trip in time to collect the parcel from the relay point. NB: Concerning the 3 products - all as described - one of them is incomplete with a part missing (FT-17 tank).
Acheteur Vérifié
purchased on 22/01/2019
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3
/5
★★★☆☆
11 days to be delivered I find this delay exagÃ
Acheteur Vérifié
purchased on 22/01/2019
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2
/5
★★☆☆☆
Very complicated order. Despite the purchase of three articles noted in stock deliverable within 4-5 days. I only received my items after 13 days, after having contacted the store and the carrier several times, with several different people involved and contradictory messages.
Acheteur Vérifié
purchased on 21/01/2019
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2
/5
★★☆☆☆
My delivery has been delayed due to lack of stock, although I have been informed of this in the comm
Acheteur Vérifié
purchased on 21/01/2019
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3
/5
★★★☆☆
The delivery time for products is a little long for an online sale. Given the cost, the customer is entitled to expect greater responsiveness. Nothing wrong with the pro
Acheteur Vérifié
purchased on 20/01/2019
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3
/5
★★★☆☆
While the model was delivered in record time before the festive season, the same could not be said for the paints and cement glue. The bottle of Humbrol glue was dry, and some of the Heller paint was a little runny. However, 1001 Maquettes was very reactive and sent me back the glue very quickly. So well done and thank you for that. I hope that on the delivery side, controls have been put in place to check the quality of the package before they leave. I'd recommend a model from 1001 Maquettes but for the accessories
Acheteur Vérifié
purchased on 18/01/2019
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2
/5
★★☆☆☆
Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery
Verified Buyer
purchased on 17/01/2019
Answer from 1001hobbies
Dear customer, Your order was refunded on the 16th of January. We apologize for the inconvenience due to an update issue. Best regards, The 1001modelkits Team
2
/5
★★☆☆☆
Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery
Acheteur Vérifié
purchased on 17/01/2019
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Answer from 1001hobbies
Dear customer, Your order was refunded on the 16th of January. We apologize for the inconvenience due to an update issue. Best regards, The 1001modelkits Team
3
/5
★★★☆☆
The website is not very interactive although there is a lot of variety of items like no other. The shipping took too long 12 days and that paying 17€ for postage and ur service.
Comprador Verificado
purchased on 16/01/2019
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