/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Delivery times not met despite extra charge
Acheteur Vérifié
purchased on 30/12/2017
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1
/5
★☆☆☆☆
1st order and my last! To flee absolutely... Items supposedly in stock and after 6 days they send you a message saying that the items are unavailable.... Disgraceful to cash the money and ask if you want a similar replacement item... Too easy to make money on the backs of people !!!! Waiting for the refund of my articles which is not immediate... I advise you to stay away from this scam store.
Acheteur Vérifié
purchased on 28/12/2017
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1
/5
★☆☆☆☆
Order placed on 111117 one month later still no parcel delivered. I ask customer service about the status of my order because I haven't received anything. They tell me I'm missing half my items and that they'll send what they have in stock. In exchange he gives me a credit note for the amount of the 2 items I'm missing, plus free delivery. A week later I see the items I'm missing are available again on the site. I send an email to customer service and they tell me that the items I'm missing are not available. I find that the service is not at all of quality it is the first that it happens to me with such a level of incompetence. I am very disappointed with the customer service and the management.
Acheteur Vérifié
purchased on 27/12/2017
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1
/5
★☆☆☆☆
Part of the order only!!!! Bravo!!!!
Acheteur Vérifié
purchased on 26/12/2017
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1
/5
★☆☆☆☆
Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!
Acheteur Vérifié
purchased on 25/12/2017
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Answer from 1001hobbies
Dear customer, The delivery was possible by the 23rd December with a specific shipping method, however you chose the shipment by letter with takes longer as indicated. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!
Verified Buyer
purchased on 25/12/2017
Answer from 1001hobbies
Dear customer, The delivery was possible by the 23rd December with a specific shipping method, however you chose the shipment by letter with takes longer as indicated. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
I'm very disappointed with 1001 pattes for a first and probably last order. not seeing my order arrive after 10 days i phoned 1001 pattes who after doing some research realised that the order was faulty so they renewed the order which this time must be in my neighbor's letterbox. as a result no presents for christmas and i have to wait for my neighbor to come back to find out if he r
Acheteur Vérifié
purchased on 25/12/2017
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1
/5
★☆☆☆☆
Total crap Total crap Rubbish in everyway avoid them!
Acheteur Vérifié
purchased on 23/12/2017
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Answer from 1001hobbies
Hello, Maybe you could give us some details so we can try to help you. The 1001Modelkits Team
1
/5
★☆☆☆☆
Total crap Total crap Rubbish in everyway avoid them !
Verified Buyer
purchased on 23/12/2017
Answer from 1001hobbies
Hello, Maybe you could give us some details so we can try to help you. The 1001Modelkits Team
1
/5
★☆☆☆☆
Very disappointed!!! Package (shipped within 24 hr ???) arrived after an exchange of emails more than 10 days later !!! But that only joins the multiple evaluations in the same direction! I don't think I'll be ordering anything there again... Perhaps the traditional French b..... has something to do with it? 15 and
Acheteur Vérifié
purchased on 22/12/2017
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1
/5
★☆☆☆☆
Disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.
Acheteur Vérifié
purchased on 21/12/2017
Translated review
Answer from 1001hobbies
Dear customer, Please provide us with your order number so we can help you (number ""18101"" is invalid). We apologize for the inconvenience, did you take any pictures of the damaged item you could send us? We are currently trying to improve the packing process to avoid this kind of issue. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.
Verified Buyer
purchased on 21/12/2017
Answer from 1001hobbies
Dear customer, Please provide us with your order number so we can help you (number ""18101"" is invalid). We apologize for the inconvenience, did you take any pictures of the damaged item you could send us? We are currently trying to improve the packing process to avoid this kind of issue. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
After 15 days of waiting, I still haven't received my parcel. The distributor tells me that the Mondial Relais sites are unavailable one after the other. When will I receive my necklace?
Acheteur Vérifié
purchased on 20/12/2017
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1
/5
★☆☆☆☆
Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!
Verified Buyer
purchased on 18/12/2017
1
/5
★☆☆☆☆
Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!
Acheteur Vérifié
purchased on 18/12/2017
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1
/5
★☆☆☆☆
I ordered an etching film on 14.10.2017 and have not received it to date on 16.12.2017 despite repeated e-mail contact. Supposedly sent then not available again. The announced refund has not been made to date either. For me, 1001 modellbau is a completely incompetent model making supplier with catastrophic customer service. - A.Stöbe Gotha
Verifizierter Käufer
purchased on 16/12/2017
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1
/5
★☆☆☆☆
Terrible customer service Terrible customer service. I never got my tracking number, the “customer service” line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.
Verified Buyer
purchased on 13/12/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 5th of December, 1 working day after you placed your order. Please note we ship from France and as you chose the shipment by letter, the delivery delay is often quite long. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Terrible customer service Terrible customer service. I never got my tracking number, the "customer service" line was a joke. High shipping costs, and slow shipping. Archaic website, and terrible experience. Save yourself time, money and frustration and stay away from these crooks.
Acheteur Vérifié
purchased on 13/12/2017
Translated review
Answer from 1001hobbies
Dear customer, Your order was sent on the 5th of December, 1 working day after you placed your order. Please note we ship from France and as you chose the shipment by letter, the delivery delay is often quite long. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Already one week still no news of my order but a payment comes effectu
Acheteur Vérifié
purchased on 10/12/2017
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1
/5
★☆☆☆☆
2nd delivery expected on 91217 nothing on the horizoni.e. 4 to 6 days order the 30112017 disappointment sÃ
Acheteur Vérifié
purchased on 09/12/2017
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1
/5
★☆☆☆☆
Don't bother I have closed my account don't bother I have closed my account, i will not be returning
Verified Buyer
purchased on 02/12/2017
1
/5
★☆☆☆☆
Don't bother I have closed my account don't bother I have closed my account, i will not be returning
Acheteur Vérifié
purchased on 02/12/2017
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1
/5
★☆☆☆☆
Goods (2 weeks) have not yet arrived. There is no response to inquiries
Verifizierter Käufer
purchased on 30/11/2017
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1
/5
★☆☆☆☆
Purchased on 10/16/17 Super Mario Bros. Puzzle Ground Pound Available delivery 2-4days. Called 1 week around Delivery within a week sorry. Bad German French accent.2 weeks around called delivery within a week sorry. so it went on for 6 weeks. Parcel came from France via the Netherlands. I only received false tracking numbers and none for DHL. The same gentleman with the French accent was always difficult to understand, not least because of his loudness. alternative numbers or employees were not available. He was quiet and relatively friendly but not much help. Constantly saying ""delivery will definitely come within a week"" in the hope that it will be right at some point doesn't help. luckily we had bought other birthday presents elsewhere. Even the Chinese would have been quicker and for half the money. Juice store never again!!!!!
Verifizierter Käufer
purchased on 29/11/2017
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1
/5
★☆☆☆☆
Customer service team Order Customer service team Order: 116445 Placed on 11/13/2017 05:06:45, Ordered goods: CC030-2 Pince Cravate / Tie Clip : Mig 29 Fulcrum, Shipping Carrier: DHL Shipped within 4-6 days 19,99, Total paid: $45.18. Delivered 11/28/2017 13:33 Pince Cravate / Tie Clip : Bell 206 Jetranger. How do we solve this problem ???
Verified Buyer
purchased on 29/11/2017
Answer from 1001hobbies
Dear customer, If you did not receive the right item, please send us some pictures by email so we can solve the issue: [email protected] We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Customer service team Order Customer service team Order: 116445 Placed on 11/13/2017 05:06:45, Ordered goods: CC030-2 Pince Cravate / Tie Clip : Mig 29 Fulcrum, Shipping Carrier: DHL Shipped within 4-6 days 19,99, Total paid: $45.18. Delivered 11/28/2017 13:33 Pince Cravate / Tie Clip : Bell 206 Jetranger. How do we solve this problem ???
Acheteur Vérifié
purchased on 29/11/2017
Translated review
Answer from 1001hobbies
Dear customer, If you did not receive the right item, please send us some pictures by email so we can solve the issue: [email protected] We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Unbelievable. Parcel has not arrived yet. Disaster. Not to be recommended.
Verifizierter Käufer
purchased on 28/11/2017
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1
/5
★☆☆☆☆
Ordered received on time but the quality and size of the model is a joke ... molded plastic I'm sure to find the same thing for 1 € on eBay ... while here itâ€?s a joke.
Acheteur Vérifié
purchased on 25/11/2017
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1
/5
★☆☆☆☆
For an order placed on November 6, I'm still waiting for delivery for equipment supposedly in sto
Acheteur Vérifié
purchased on 24/11/2017
Translated review
1
/5
★☆☆☆☆
Never Again Never Again Dispatching and shipping takes far too long. I ordered 5 weeks ago and still have got nothing. No reaction when complaining by mail. Horrible prices: Most of the items are nearly priced double compared to competitors like Hannants. Not acceptable. I only ordered because I found this special kit anywhere else.
Acheteur Vérifié
purchased on 22/11/2017
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Answer from 1001hobbies
Dear customer, Your order was sent on the 04/11/17, 7 working days after you placed your order. Apparently there was an issue with DHL as the tracking has only just been updated. You should receive your order tomorrow. We apologize for the inconvenience. Best regards, Customer service