/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY … TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
Verified Buyer
purchased on 27/10/2017
Answer from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY ... TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men
Acheteur Vérifié
purchased on 27/10/2017
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Answer from 1001hobbies
Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Not at all happy. Ordered on September 24 and still received nothing. Customer service mute for 2 days. No news.
Acheteur Vérifié
purchased on 26/10/2017
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1
/5
★☆☆☆☆
Still haven't received the goods after 5 weeks. I am now trying to get my 319€ back via PayPal.
Verifizierter Käufer
purchased on 19/10/2017
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1
/5
★☆☆☆☆
You're asking me for an appraisal when I still haven't been delivered.
Acheteur Vérifié
purchased on 17/10/2017
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1
/5
★☆☆☆☆
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je je geld kwijt bent.
Verified Buyer
purchased on 17/10/2017
Answer from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
1
/5
★☆☆☆☆
Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je geld kwijt bent.
Acheteur Vérifié
purchased on 17/10/2017
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Answer from 1001hobbies
Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service
1
/5
★☆☆☆☆
I placed an order on November 8 and to date (16) nothing has been delivered. They do not answer the customer service phone and I have insisted a lot. Neither to the e-mails .... It smells like a scam to me. I will return the order as soon as it arrives. The company is a disgrace in terms of customer service. Nothing to recommend.... #113787
Comprador Verificado
purchased on 16/10/2017
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1
/5
★☆☆☆☆
Ordered on this site on 2nd October … Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!
Verified Buyer
purchased on 16/10/2017
Answer from 1001hobbies
Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Ordered on this site on 2nd October ... Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!!
Acheteur Vérifié
purchased on 16/10/2017
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Answer from 1001hobbies
Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
TERRIBLE EXPERIENCE !!!. They do not answer the phone or emails. A disgrace. I leave my order number in case they deign to lend you some agencion as to charge there has been no problem. 113787 .
Comprador Verificado
purchased on 13/10/2017
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1
/5
★☆☆☆☆
The parcel arrived in good condition. The model box inside was already open, the bags containing the parts were open and some parts were already in the box.
Acheteur Vérifié
purchased on 13/10/2017
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1
/5
★☆☆☆☆
Have not received the package and ... Have not received the package and several attempt to contact vendor have received no response
Acheteur Vérifié
purchased on 09/10/2017
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Answer from 1001hobbies
Dear customer, Unfortunately it seems the package was lost. Should we ship a new copy of the item or would you like a refund? Best regards, The 1001Modelikits Team
1
/5
★☆☆☆☆
Have not received the package and … Have not received the package and several attempt to contact vendor have received no response
Verified Buyer
purchased on 09/10/2017
Answer from 1001hobbies
Dear customer, Unfortunately it seems the package was lost. Should we ship a new copy of the item or would you like a refund? Best regards, The 1001Modelikits Team
1
/5
★☆☆☆☆
I will never order from this place ... I will never order from this place again!!!
Acheteur Vérifié
purchased on 07/10/2017
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Answer from 1001hobbies
Dear customer, Please let us know if you had any issue, you can contact us directly by email: [email protected] Best regards, The 1001Modelikits Team
1
/5
★☆☆☆☆
It's been 3 months since I gave my opinion to explain that it's been a year since I placed my order and I still haven't received anything. They replied that they would refund me as soon as possible and still nothing after sending 2 emails with no reply. As I had already said, don't buy from them anymore, too expensive and no respect for the customer. So when can I expect my refund (10751 euros) in 1 year's time?
Acheteur Vérifié
purchased on 07/10/2017
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1
/5
★☆☆☆☆
1001 maquettes debited €3018 from my Visa card on 02 October and I've been waiting for delivery for nearly 20 days. Every 2 to 3 days I receive S M S from mondial relay telling me that the delivery point is unavailable. This company doesn't even deserve a star. I'm going to ask for the
Acheteur Vérifié
purchased on 07/10/2017
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1
/5
★☆☆☆☆
Bjr the last cde put in bulk in the box incomplete? especially in colissimo? 6€90 of frai
Acheteur Vérifié
purchased on 07/10/2017
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1
/5
★☆☆☆☆
On all my orders (13 in all) too expensive too long except by chat communication is non-existent we do not respond to email reminders and calls 1 time on 1001 poorly managed stocks the only speed is for cashing checks before checking if the products are in stock. serve 1001 excuses is perfect but there has never been any improvement so finished for me I found largely mie
Acheteur Vérifié
purchased on 07/10/2017
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1
/5
★☆☆☆☆
Order placed on 0109. Should be delivered between 21 and 2509. Finally sent 0210. 11 models ordered (and announced as in stock) 3 were gradually declared unavailable. So I've been collecting discount coupons. No seriousness, no improvement for 1 year (3 orders).
Acheteur Vérifié
purchased on 07/10/2017
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1
/5
★☆☆☆☆
I will never order from this place … I will never order from this place again!!!
Verified Buyer
purchased on 07/10/2017
Answer from 1001hobbies
Dear customer, Please let us know if you had any issue, you can contact us directly by email: [email protected] Best regards, The 1001Modelikits Team
1
/5
★☆☆☆☆
I have been waiting 6 months for the wings of my Fieseler Storch 285 Meter. There has been no reply to the e-mails sent to date. A lawsuit is being handled by my company lawyer in Germany. It looks like a lawsuit in Germany is without much success. You have to sue in France where the sender of the parcel is at home. In Germany, there is only the Internet site. Nobody answered the phone after several attempts. The orders are redirected to France. The e-mails too. The e-mail address is on the page with (.fr. Is France !!!!) I would only pay with Paypal.
Verifizierter Käufer
purchased on 04/10/2017
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1
/5
★☆☆☆☆
Incomplete address so I had to call the delivery man to get my parcel. I find this unacceptable and will no longer order from this site.
Acheteur Vérifié
purchased on 03/10/2017
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1
/5
★☆☆☆☆
I contacted the company via email as ... Appalling customer service! I contacted the company via email as the product I received was not what I expected and wanted to see if I could return said item, and I am yet to hear from them, three months later!
Acheteur Vérifié
purchased on 02/10/2017
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Answer from 1001hobbies
Dear customer, Apparently we did not receive your message. We apologize for the inconvenience. If the product has not been open, you can return it to us. We just sent you the instructions to do so. Best regards, The 1001Modekits Team
1
/5
★☆☆☆☆
I contacted the company via email as … Appalling customer service! I contacted the company via email as the product I received was not what I expected and wanted to see if I could return said item, and I am yet to hear from them, three months later!
Verified Buyer
purchased on 02/10/2017
Answer from 1001hobbies
Dear customer, Apparently we did not receive your message. We apologize for the inconvenience. If the product has not been open, you can return it to us. We just sent you the intructions to do so. Best regards, The 1001Modekits Team
1
/5
★☆☆☆☆
The frustration with my Fieseler Storch 285Meter continues. Since I only received the fuselage and no wings. Now they want to send me a package that weighs 32kg. But the whole plane only weighs exactly 81 kg !!! Why the wing weighs 32 kg is inexplicable to me. They put stones in the package. Now they are asking me to pay an additional 100€ to send a 7kg package. I ordered on August 1st and paid correctly. Only the fuselage box was delivered. The wings are still missing today. I have written over 10 e-mails. The plane has cost me 710€ to date. Now another 100€ plus delivery in Switzerland. The excuse of an error in the logistics center is a joke. I will probably have to order the wings from the manufacturer in Vietnam. The color of the wing (yellow) is not available in Switzerland. As of today, 23.10.2017, I still don't have the missing parts in my house. The reply says in a few days ...even after 3 months I still haven't received a wing, tail unit and rudder. Reply to e-mail only excuses because of customs problem Sent from my iPhone
Verifizierter Käufer
purchased on 30/09/2017
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1
/5
★☆☆☆☆
Der Frust mit meinem Fieseler Storch 285Meter geht weiter. Da ich ja nur den Rumpf erhalten habve und keine Flügel. Jetzt wollen die mir ein Packet senden Das 32kg wiegt. Der ganze Flieger wiegt aber nur genau 81Kg!! wiso der Flügel 32 kg wiegt ist mir unerklärlich. Da haben die Steine ins Packet gelegt. Nun verlangen sie von mir um ein ca. 7kg Packet zu senden 100€ zusätzlich. Ich habe am 1. August bestellt und korrekt bezahlt. Geliefert wurde nur die fuselage Box. Die Flügel fehlen bis heute. Über 10 E-Mail geschrieben. Der Flieger hat mich bis heute 710€ gekostet. Nun kommen noch 100€ dazu plus Zustellung in der Schweiz. Die Ausrede vom Fehler im Logistik Zentrum ist ein Witz. Die Flügel muss ich wahrscheinlich beim Hersteller in Vietnam bestellen. Die Farbe vom Flügel (gelb) gibt es in der Schweiz nicht. Leider ist immer noch kein Flügel und Leitwerk und Seitensteuer bei mir trotz versprechen eingetroffen. Ich warte schon 4
Acheteur Vérifié
purchased on 30/09/2017
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1
/5
★☆☆☆☆
Not correct at all worry about suppliers and have paid for this I am very disappointedÃ
Acheteur Vérifié
purchased on 27/09/2017
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1
/5
★☆☆☆☆
Worst customer service and worst online model store
Comprador Verificado
purchased on 26/09/2017
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1
/5
★☆☆☆☆
Failure to meet deadlines
Acheteur Vérifié
purchased on 22/09/2017
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