/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
Verified Buyer
purchased on 13/09/2017
Answer from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
Acheteur Vérifié
purchased on 13/09/2017
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Answer from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Well, I am still waiting for them to send me a product that I ordered 5 days ago and that they advertise on their website as 24 hour delivery. If you need it for something urgent I do not recommend the product I do not know what is its quality since I have not received it yet not even the tracking number of the parcel.
Comprador Verificado
purchased on 13/09/2017
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1
/5
★☆☆☆☆
I have been waiting 14 days for my order ref. 111147 and they said the delivery time was between 4 and 6 days. Nobody informs me of anything and I have sent 6 mails constantly complaining. They have a horrible customer service. I have called several times to the phone number provided on the website and no one answers. It is the first and last time I buy here. If tomorrow I have not received the product or any information about it, I am going to denounce them.
Comprador Verificado
purchased on 12/09/2017
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1
/5
★☆☆☆☆
I'll tell you this much: * promotion that vanishes! * model received does not correspond to the one ordered! out of 2 products ordered, that makes a lot of difficulties to use only this vocabulary Cordi
Acheteur Vérifié
purchased on 11/09/2017
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1
/5
★☆☆☆☆
IN FACT I DO NOT KNOW I HAVE NOT YET RECEIVED MY ORDER IF YOU CAN DO SOMETHING THANK YOU
Acheteur Vérifié
purchased on 09/09/2017
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1
/5
★☆☆☆☆
Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!
Acheteur Vérifié
purchased on 04/09/2017
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Answer from 1001hobbies
Dear customer, We apologize for the late answer and inconvenience. We contacted our supplier in order to find the best possible solution for this issue. We will get back to you as soon as possible with more information. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!
Verified Buyer
purchased on 04/09/2017
Answer from 1001hobbies
Dear customer, We apologize for the late answer and inconvenience. We contacted our supplier in order to find the best possible solution for this issue. We will get back to you as soon as possible with more information. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
I bought a model airplane Fiseler Storch size 2850mm. But I only received the fuselage. (airframe), the wings, the tail unit and the rudder were not included. A complaint was only answered in English. A return shipment to France easily cost me 150€ Very large package. The package was also incorrectly declared. Had to pay a delivery charge of 60sfr in addition to the ch VAT of 40sfr. My complaint was answered in English. But I ordered in Germany. The whole thing is now costing me 800€ for half a plane, I'll leave the letter as it is and wait for the rest of the delivery. If they iron out the mistake, I'll give them 5 stars. !!!!!
Verifizierter Käufer
purchased on 31/08/2017
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1
/5
★☆☆☆☆
I did not receive the parcel!
Acheteur Vérifié
purchased on 30/08/2017
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1
/5
★☆☆☆☆
I bought a body and when I received it, it was very damaged and broken at the back. I sent an email to customer service to report the problem and they never replied.
Acheteur Vérifié
purchased on 17/08/2017
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1
/5
★☆☆☆☆
Order placed on August 04 and still being processed. In order to find out why my order is still not being processed, two messages have been sent which have so far gone unanswered.
Acheteur Vérifié
purchased on 12/08/2017
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1
/5
★☆☆☆☆
I'm going to try to be as""honest"" as possible, to start with it's unacceptable to write"" our customers adore us"" when there are so many negative reviews. As far as I'm concerned, I placed an order for more than 100€ validated on July 20 for the site and since July 24 it""has been in process"". Like many people, I naively tried to contact customer service by e-mail to get more details. And you know what .... no answer theoretically this-said service will wake up at the sight of my notice by saying substa""we did not receive your mail"".... This is all the more unacceptable given that the numerous customer service responses to other negative reviews boil down to "our suppliers are behind schedule". When we know that many other internet platforms offer the same services with globally identical prices and that from experience, in the event of a problem, they inform their customers and make a commercial gesture. I can only conclude by saying that, as you will have understood, I don't intend to repeat the experience, and to let my many model-building friends know that this site is unprofessional.
Acheteur Vérifié
purchased on 04/08/2017
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1
/5
★☆☆☆☆
Product marked in stock in fact not delivery times very long so I was offered to place my order colissimo phone to shorten the time that was not done order July 22 received August 3 mondial relay in a word incompetent first and last time
Acheteur Vérifié
purchased on 04/08/2017
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1
/5
★☆☆☆☆
Reply to 1001 maquettes: yes, I did receive your parcel today, but it was too late! And yes the Post Office is right the box was much too big to fit in my Mailbox. What's the point of taking a Colissimo without a signature if I have to take a day off work to receive your package!!!! AND NO, I WOULD NOT RECOMMEND YOUR WEBSITE given the lack of interest you show in your customers. Very disappointed parcel still not received after 5 days despite almost 10 € postage colissimo without signature. At 1001 maquettes they tell me it's the Post Office's fault. At the post office, the package doesn't fit in your box.
Acheteur Vérifié
purchased on 29/07/2017
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1
/5
★☆☆☆☆
Refused my order Refused my order, then held my money.
Acheteur Vérifié
purchased on 27/07/2017
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Answer from 1001hobbies
Dear customer, If you refused the order you will be refunded once the parcel has been received at our warehouse. Best regards, The 1001 Modelkits team
1
/5
★☆☆☆☆
Refused my order Refused my order, then held my money.
Verified Buyer
purchased on 27/07/2017
Answer from 1001hobbies
Dear customer, If you refused the order you will be refunded once the parcel has been received at our warehouse. Best regards, The 1001 Modelkits team
1
/5
★☆☆☆☆
Bjr j'viens de recevoir la commande plus de 80€ manque plan de montage et décalque impossible de les joindre par téléphone et par mail ( la page contacter nous effarante)jepeut même pas me connecter à mon
Acheteur Vérifié
purchased on 19/07/2017
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1
/5
★☆☆☆☆
It took ages for the goods to be dispatched and for me to receive them....
Verifizierter Käufer
purchased on 14/07/2017
Translated review
1
/5
★☆☆☆☆
1 year ago to the day on 080716I ordered a model (lotus type 72c 1970 from ebbro:ref EMSF001)paid 10751euros cashed the next day but still not received the order! After several emails, the last one with a reply dated 160916 from a certain Guillaume Mortier, no more replies, they take people for fools, while on my account on their site the order is still being processed! I've stopped the emailsbut they've still been cashing the money for a year. Don't order from them as long as it's ok, it's ok and they're more expensive!
Acheteur Vérifié
purchased on 08/07/2017
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1
/5
★☆☆☆☆
Parcel not yet received already 1 month late although it was marked in stock it should wait to be restocked but the package was lost so they sent me one at their expense they told me but with a carrier very slow except that I basically paid for a fast delivery and they do not want to make any gesture I'm still waiting for my package I do not recommend to buy
Acheteur Vérifié
purchased on 03/07/2017
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1
/5
★☆☆☆☆
Delivery times far too long.
Acheteur Vérifié
purchased on 20/06/2017
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1
/5
★☆☆☆☆
Utterly ridiculous experience Utterly ridiculous experience. Order was placed over 6 weeks ago. I was in contact with customer service and twice told item was shipped, That was 4 weeks ago. I have since tried to contact customer service 4 additional times (2 by phone and 2 by email). I have been unable to get a return phone call or email.
Acheteur Vérifié
purchased on 20/06/2017
Translated review
Answer from 1001hobbies
Dear customer, Apparently the shipment was lost. Should we send a new copy of the item to you or would you like a refund of your order? We apologize for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Utterly ridiculous experience Utterly ridiculous experience. Order was placed over 6 weeks ago. I was in contact with customer service and twice told item was shipped, That was 4 weeks ago. I have since tried to contact customer service 4 additional times (2 by phone and 2 by email). I have been unable to get a return phone call or email.
Verified Buyer
purchased on 20/06/2017
Answer from 1001hobbies
Dear customer, Apparently the shipment was lost. Should we send a new copy of the item to you or would you like a refund of your order? We apologize for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
SLOW SERVICE I still haven't received my order which was placed on June 3rd.
Acheteur Vérifié
purchased on 19/06/2017
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Answer from 1001hobbies
Dear customer, Your order was sent on the 6th of June, apparently it was lost during shipping. We will prepare a new order to send the product again tomorrow. We apologize for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
SLOW SERVICE I still haven't received my order which was placed on June 3rd.
Verified Buyer
purchased on 19/06/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 6th of June, apparently it was lost during shipping. We will prepare a new order to send the product again tomorrow. We apologize for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Unreliable and irritating seller. Purchase made a month ago responds with dropper with communications that only serve to stall. At the last request for information repeated twice to get an e-mail in response they wrote to me: ""We have contacted our logistician. We will let you know."". It's been a week and I still don't know anything. By now I am convincing myself that I threw my money away. The delivery address in my order and in their order confirmation is correct and corresponds to a company where there is always someone ready to receive.
Acquirente Verificato
purchased on 15/06/2017
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1
/5
★☆☆☆☆
A C H T U N G A C H T U N G FRAUD SUSPECTED The goods were ordered and paid for on May 19. No goods to date (June 14) and no response from customer service since June 9. This smells like FRAUD - whoever orders here should have the money left and order the goods elsewhere! Can only say: FINGER WEG !
Verifizierter Käufer
purchased on 14/06/2017
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1
/5
★☆☆☆☆
The shipping process is slow since I ordered until it was shipped 5 days passed when the payment was made on the same day. The company despite using a .es domain is not located in Spain but in France which makes shipping more expensive and takes longer. I am used to buy in Europe and normally in 4 days things arrive not in 10 as it has happened and that the shipment was to a metropolitan area of Madrid. If you are in a hurry look elsewhere. ----------------------- Regarding the response from the web the tracking says the following paid on the 31st the day 2 DHL receives the tracking number but the package is not processed (does not really arrive at DHL) until day 6. The reality is that the package has not been delivered to the agency until a week later. From the time the package is delivered to the agency to its delivery if two days but it is 1001 maquetas who defaults by not actually processing the order. I really doubt that 1001 maquetas has in stock everything that I ordered.
Comprador Verificado
purchased on 13/06/2017
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1
/5
★☆☆☆☆
I ORDERD A SPITFIRE KIT IN MARCH AND ... I ORDERD A SPITFIRE KIT IN MARCH AND PAID FOR IT IS NOW THE 12TH JUNE AND STILL HAVE NOT RECEIVED IT ALL I AM TOLD WE ARE LOOK IN TO IT
Acheteur Vérifié
purchased on 12/06/2017
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Answer from 1001hobbies
Dear customer, Your order was delivered on the 15th of April, we have sent you the Proof Of Delivery by email. Best regards, The 1001modelkits team