/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
1001 maquettes debited €3018 from my Visa card on 02 October and I've been waiting for delivery for nearly 20 days. Every 2 to 3 days I receive S M S from mondial relay telling me that the delivery point is unavailable. This company doesn't even deserve a star. I'm going to ask for the
Acheteur Vérifié
purchased on 07/10/2017
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1
/5
★☆☆☆☆
Bjr the last cde put in bulk in the box incomplete? especially in colissimo? 6€90 of frai
Acheteur Vérifié
purchased on 07/10/2017
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1
/5
★☆☆☆☆
On all my orders (13 in all) too expensive too long except by chat communication is non-existent we do not respond to email reminders and calls 1 time on 1001 poorly managed stocks the only speed is for cashing checks before checking if the products are in stock. serve 1001 excuses is perfect but there has never been any improvement so finished for me I found largely mie
Acheteur Vérifié
purchased on 07/10/2017
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1
/5
★☆☆☆☆
Order placed on 0109. Should be delivered between 21 and 2509. Finally sent 0210. 11 models ordered (and announced as in stock) 3 were gradually declared unavailable. So I've been collecting discount coupons. No seriousness, no improvement for 1 year (3 orders).
Acheteur Vérifié
purchased on 07/10/2017
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1
/5
★☆☆☆☆
I will never order from this place … I will never order from this place again!!!
Verified Buyer
purchased on 07/10/2017
Answer from 1001hobbies
Dear customer, Please let us know if you had any issue, you can contact us directly by email: [email protected] Best regards, The 1001Modelikits Team
1
/5
★☆☆☆☆
I have been waiting 6 months for the wings of my Fieseler Storch 285 Meter. There has been no reply to the e-mails sent to date. A lawsuit is being handled by my company lawyer in Germany. It looks like a lawsuit in Germany is without much success. You have to sue in France where the sender of the parcel is at home. In Germany, there is only the Internet site. Nobody answered the phone after several attempts. The orders are redirected to France. The e-mails too. The e-mail address is on the page with (.fr. Is France !!!!) I would only pay with Paypal.
Verifizierter Käufer
purchased on 04/10/2017
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1
/5
★☆☆☆☆
Incomplete address so I had to call the delivery man to get my parcel. I find this unacceptable and will no longer order from this site.
Acheteur Vérifié
purchased on 03/10/2017
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1
/5
★☆☆☆☆
I contacted the company via email as ... Appalling customer service! I contacted the company via email as the product I received was not what I expected and wanted to see if I could return said item, and I am yet to hear from them, three months later!
Acheteur Vérifié
purchased on 02/10/2017
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Answer from 1001hobbies
Dear customer, Apparently we did not receive your message. We apologize for the inconvenience. If the product has not been open, you can return it to us. We just sent you the instructions to do so. Best regards, The 1001Modekits Team
1
/5
★☆☆☆☆
I contacted the company via email as … Appalling customer service! I contacted the company via email as the product I received was not what I expected and wanted to see if I could return said item, and I am yet to hear from them, three months later!
Verified Buyer
purchased on 02/10/2017
Answer from 1001hobbies
Dear customer, Apparently we did not receive your message. We apologize for the inconvenience. If the product has not been open, you can return it to us. We just sent you the intructions to do so. Best regards, The 1001Modekits Team
1
/5
★☆☆☆☆
The frustration with my Fieseler Storch 285Meter continues. Since I only received the fuselage and no wings. Now they want to send me a package that weighs 32kg. But the whole plane only weighs exactly 81 kg !!! Why the wing weighs 32 kg is inexplicable to me. They put stones in the package. Now they are asking me to pay an additional 100€ to send a 7kg package. I ordered on August 1st and paid correctly. Only the fuselage box was delivered. The wings are still missing today. I have written over 10 e-mails. The plane has cost me 710€ to date. Now another 100€ plus delivery in Switzerland. The excuse of an error in the logistics center is a joke. I will probably have to order the wings from the manufacturer in Vietnam. The color of the wing (yellow) is not available in Switzerland. As of today, 23.10.2017, I still don't have the missing parts in my house. The reply says in a few days ...even after 3 months I still haven't received a wing, tail unit and rudder. Reply to e-mail only excuses because of customs problem Sent from my iPhone
Verifizierter Käufer
purchased on 30/09/2017
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1
/5
★☆☆☆☆
Der Frust mit meinem Fieseler Storch 285Meter geht weiter. Da ich ja nur den Rumpf erhalten habve und keine Flügel. Jetzt wollen die mir ein Packet senden Das 32kg wiegt. Der ganze Flieger wiegt aber nur genau 81Kg!! wiso der Flügel 32 kg wiegt ist mir unerklärlich. Da haben die Steine ins Packet gelegt. Nun verlangen sie von mir um ein ca. 7kg Packet zu senden 100€ zusätzlich. Ich habe am 1. August bestellt und korrekt bezahlt. Geliefert wurde nur die fuselage Box. Die Flügel fehlen bis heute. Über 10 E-Mail geschrieben. Der Flieger hat mich bis heute 710€ gekostet. Nun kommen noch 100€ dazu plus Zustellung in der Schweiz. Die Ausrede vom Fehler im Logistik Zentrum ist ein Witz. Die Flügel muss ich wahrscheinlich beim Hersteller in Vietnam bestellen. Die Farbe vom Flügel (gelb) gibt es in der Schweiz nicht. Leider ist immer noch kein Flügel und Leitwerk und Seitensteuer bei mir trotz versprechen eingetroffen. Ich warte schon 4
Acheteur Vérifié
purchased on 30/09/2017
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1
/5
★☆☆☆☆
Not correct at all worry about suppliers and have paid for this I am very disappointedÃ
Acheteur Vérifié
purchased on 27/09/2017
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1
/5
★☆☆☆☆
Worst customer service and worst online model store
Comprador Verificado
purchased on 26/09/2017
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1
/5
★☆☆☆☆
Failure to meet deadlines
Acheteur Vérifié
purchased on 22/09/2017
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1
/5
★☆☆☆☆
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
Verified Buyer
purchased on 13/09/2017
Answer from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr
Acheteur Vérifié
purchased on 13/09/2017
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Answer from 1001hobbies
Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Well, I am still waiting for them to send me a product that I ordered 5 days ago and that they advertise on their website as 24 hour delivery. If you need it for something urgent I do not recommend the product I do not know what is its quality since I have not received it yet not even the tracking number of the parcel.
Comprador Verificado
purchased on 13/09/2017
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1
/5
★☆☆☆☆
I have been waiting 14 days for my order ref. 111147 and they said the delivery time was between 4 and 6 days. Nobody informs me of anything and I have sent 6 mails constantly complaining. They have a horrible customer service. I have called several times to the phone number provided on the website and no one answers. It is the first and last time I buy here. If tomorrow I have not received the product or any information about it, I am going to denounce them.
Comprador Verificado
purchased on 12/09/2017
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1
/5
★☆☆☆☆
I'll tell you this much: * promotion that vanishes! * model received does not correspond to the one ordered! out of 2 products ordered, that makes a lot of difficulties to use only this vocabulary Cordi
Acheteur Vérifié
purchased on 11/09/2017
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1
/5
★☆☆☆☆
IN FACT I DO NOT KNOW I HAVE NOT YET RECEIVED MY ORDER IF YOU CAN DO SOMETHING THANK YOU
Acheteur Vérifié
purchased on 09/09/2017
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1
/5
★☆☆☆☆
Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!
Acheteur Vérifié
purchased on 04/09/2017
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Answer from 1001hobbies
Dear customer, We apologize for the late answer and inconvenience. We contacted our supplier in order to find the best possible solution for this issue. We will get back to you as soon as possible with more information. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
Be very careful in dealing with this company. Not all of their customers love them! Ordered Nimbus 4000. Goods arrived with outer packaging undamaged but contents including polystyrene absolutely wrecked internally. Some parts were also missing. Emailed the company and tried communicating with them on their website twice and now, 7 days later, still no reply or contact from them. I am willing to find a way forward but they seem to be ignoring the situation. Perhaps a trip to their premises might persuade them to address this properly!
Verified Buyer
purchased on 04/09/2017
Answer from 1001hobbies
Dear customer, We apologize for the late answer and inconvenience. We contacted our supplier in order to find the best possible solution for this issue. We will get back to you as soon as possible with more information. Best regards, The 1001Modelkits Team
1
/5
★☆☆☆☆
I bought a model airplane Fiseler Storch size 2850mm. But I only received the fuselage. (airframe), the wings, the tail unit and the rudder were not included. A complaint was only answered in English. A return shipment to France easily cost me 150€ Very large package. The package was also incorrectly declared. Had to pay a delivery charge of 60sfr in addition to the ch VAT of 40sfr. My complaint was answered in English. But I ordered in Germany. The whole thing is now costing me 800€ for half a plane, I'll leave the letter as it is and wait for the rest of the delivery. If they iron out the mistake, I'll give them 5 stars. !!!!!
Verifizierter Käufer
purchased on 31/08/2017
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1
/5
★☆☆☆☆
I did not receive the parcel!
Acheteur Vérifié
purchased on 30/08/2017
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1
/5
★☆☆☆☆
I bought a body and when I received it, it was very damaged and broken at the back. I sent an email to customer service to report the problem and they never replied.
Acheteur Vérifié
purchased on 17/08/2017
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1
/5
★☆☆☆☆
Order placed on August 04 and still being processed. In order to find out why my order is still not being processed, two messages have been sent which have so far gone unanswered.
Acheteur Vérifié
purchased on 12/08/2017
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1
/5
★☆☆☆☆
I'm going to try to be as""honest"" as possible, to start with it's unacceptable to write"" our customers adore us"" when there are so many negative reviews. As far as I'm concerned, I placed an order for more than 100€ validated on July 20 for the site and since July 24 it""has been in process"". Like many people, I naively tried to contact customer service by e-mail to get more details. And you know what .... no answer theoretically this-said service will wake up at the sight of my notice by saying substa""we did not receive your mail"".... This is all the more unacceptable given that the numerous customer service responses to other negative reviews boil down to "our suppliers are behind schedule". When we know that many other internet platforms offer the same services with globally identical prices and that from experience, in the event of a problem, they inform their customers and make a commercial gesture. I can only conclude by saying that, as you will have understood, I don't intend to repeat the experience, and to let my many model-building friends know that this site is unprofessional.
Acheteur Vérifié
purchased on 04/08/2017
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1
/5
★☆☆☆☆
Product marked in stock in fact not delivery times very long so I was offered to place my order colissimo phone to shorten the time that was not done order July 22 received August 3 mondial relay in a word incompetent first and last time
Acheteur Vérifié
purchased on 04/08/2017
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1
/5
★☆☆☆☆
Reply to 1001 maquettes: yes, I did receive your parcel today, but it was too late! And yes the Post Office is right the box was much too big to fit in my Mailbox. What's the point of taking a Colissimo without a signature if I have to take a day off work to receive your package!!!! AND NO, I WOULD NOT RECOMMEND YOUR WEBSITE given the lack of interest you show in your customers. Very disappointed parcel still not received after 5 days despite almost 10 € postage colissimo without signature. At 1001 maquettes they tell me it's the Post Office's fault. At the post office, the package doesn't fit in your box.
Acheteur Vérifié
purchased on 29/07/2017
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1
/5
★☆☆☆☆
Refused my order Refused my order, then held my money.
Acheteur Vérifié
purchased on 27/07/2017
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Answer from 1001hobbies
Dear customer, If you refused the order you will be refunded once the parcel has been received at our warehouse. Best regards, The 1001 Modelkits team