/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Refused my order Refused my order, then held my money.
Verified Buyer
purchased on 27/07/2017
Answer from 1001hobbies
Dear customer, If you refused the order you will be refunded once the parcel has been received at our warehouse. Best regards, The 1001 Modelkits team
1
/5
★☆☆☆☆
Bjr j'viens de recevoir la commande plus de 80€ manque plan de montage et décalque impossible de les joindre par téléphone et par mail ( la page contacter nous effarante)jepeut même pas me connecter à mon
Acheteur Vérifié
purchased on 19/07/2017
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1
/5
★☆☆☆☆
It took ages for the goods to be dispatched and for me to receive them....
Verifizierter Käufer
purchased on 14/07/2017
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1
/5
★☆☆☆☆
1 year ago to the day on 080716I ordered a model (lotus type 72c 1970 from ebbro:ref EMSF001)paid 10751euros cashed the next day but still not received the order! After several emails, the last one with a reply dated 160916 from a certain Guillaume Mortier, no more replies, they take people for fools, while on my account on their site the order is still being processed! I've stopped the emailsbut they've still been cashing the money for a year. Don't order from them as long as it's ok, it's ok and they're more expensive!
Acheteur Vérifié
purchased on 08/07/2017
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1
/5
★☆☆☆☆
Parcel not yet received already 1 month late although it was marked in stock it should wait to be restocked but the package was lost so they sent me one at their expense they told me but with a carrier very slow except that I basically paid for a fast delivery and they do not want to make any gesture I'm still waiting for my package I do not recommend to buy
Acheteur Vérifié
purchased on 03/07/2017
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1
/5
★☆☆☆☆
Delivery times far too long.
Acheteur Vérifié
purchased on 20/06/2017
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1
/5
★☆☆☆☆
Utterly ridiculous experience Utterly ridiculous experience. Order was placed over 6 weeks ago. I was in contact with customer service and twice told item was shipped, That was 4 weeks ago. I have since tried to contact customer service 4 additional times (2 by phone and 2 by email). I have been unable to get a return phone call or email.
Acheteur Vérifié
purchased on 20/06/2017
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Answer from 1001hobbies
Dear customer, Apparently the shipment was lost. Should we send a new copy of the item to you or would you like a refund of your order? We apologize for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Utterly ridiculous experience Utterly ridiculous experience. Order was placed over 6 weeks ago. I was in contact with customer service and twice told item was shipped, That was 4 weeks ago. I have since tried to contact customer service 4 additional times (2 by phone and 2 by email). I have been unable to get a return phone call or email.
Verified Buyer
purchased on 20/06/2017
Answer from 1001hobbies
Dear customer, Apparently the shipment was lost. Should we send a new copy of the item to you or would you like a refund of your order? We apologize for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
SLOW SERVICE I still haven't received my order which was placed on June 3rd.
Acheteur Vérifié
purchased on 19/06/2017
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Answer from 1001hobbies
Dear customer, Your order was sent on the 6th of June, apparently it was lost during shipping. We will prepare a new order to send the product again tomorrow. We apologize for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
SLOW SERVICE I still haven't received my order which was placed on June 3rd.
Verified Buyer
purchased on 19/06/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 6th of June, apparently it was lost during shipping. We will prepare a new order to send the product again tomorrow. We apologize for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Unreliable and irritating seller. Purchase made a month ago responds with dropper with communications that only serve to stall. At the last request for information repeated twice to get an e-mail in response they wrote to me: ""We have contacted our logistician. We will let you know."". It's been a week and I still don't know anything. By now I am convincing myself that I threw my money away. The delivery address in my order and in their order confirmation is correct and corresponds to a company where there is always someone ready to receive.
Acquirente Verificato
purchased on 15/06/2017
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1
/5
★☆☆☆☆
A C H T U N G A C H T U N G FRAUD SUSPECTED The goods were ordered and paid for on May 19. No goods to date (June 14) and no response from customer service since June 9. This smells like FRAUD - whoever orders here should have the money left and order the goods elsewhere! Can only say: FINGER WEG !
Verifizierter Käufer
purchased on 14/06/2017
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1
/5
★☆☆☆☆
The shipping process is slow since I ordered until it was shipped 5 days passed when the payment was made on the same day. The company despite using a .es domain is not located in Spain but in France which makes shipping more expensive and takes longer. I am used to buy in Europe and normally in 4 days things arrive not in 10 as it has happened and that the shipment was to a metropolitan area of Madrid. If you are in a hurry look elsewhere. ----------------------- Regarding the response from the web the tracking says the following paid on the 31st the day 2 DHL receives the tracking number but the package is not processed (does not really arrive at DHL) until day 6. The reality is that the package has not been delivered to the agency until a week later. From the time the package is delivered to the agency to its delivery if two days but it is 1001 maquetas who defaults by not actually processing the order. I really doubt that 1001 maquetas has in stock everything that I ordered.
Comprador Verificado
purchased on 13/06/2017
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1
/5
★☆☆☆☆
I ORDERD A SPITFIRE KIT IN MARCH AND … I ORDERD A SPITFIRE KIT IN MARCH AND PAID FOR IT IS NOW THE 12TH JUNE AND STILL HAVE NOT RECEIVED IT ALL I AM TOLD WE ARE LOOK IN TO IT
Verified Buyer
purchased on 12/06/2017
Answer from 1001hobbies
Dear customer, Your order was delivered on the 15th of April, we have sent you the Proof Of Delivery by email. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
I ORDERD A SPITFIRE KIT IN MARCH AND ... I ORDERD A SPITFIRE KIT IN MARCH AND PAID FOR IT IS NOW THE 12TH JUNE AND STILL HAVE NOT RECEIVED IT ALL I AM TOLD WE ARE LOOK IN TO IT
Acheteur Vérifié
purchased on 12/06/2017
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Answer from 1001hobbies
Dear customer, Your order was delivered on the 15th of April, we have sent you the Proof Of Delivery by email. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Received after a month and a half very disappointed model or nothing opens interior that walks not detailed very disappointed do comma
Acheteur Vérifié
purchased on 30/05/2017
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1
/5
★☆☆☆☆
Hallelujah!!!..my parcel arrived on 2305...although we had agreed on 1005 by e-mail to send this parcel...13 days is not a bad delivery time. For my 1st order, the delivery time was 15 days...There's better!!!.So I know that on the 1st order, a product was no longer available, but if I don't call you after 10 days, it could take longer, and for the 2nd parcel, a computer breakdown... Gee, I'm out of luck...Come on, be serious!!!.I placed 2 other orders on 2 competing sites and compared them, receiving my order in 3 and 4 days...That's more acceptable...More seriously, the delivery times are too long. I have undertaken to build models of 2nd World War aircraft for collector friends and if I use this site my friends will have their own models! It's a shame, there's plenty of choice here, but if you look hard enough on the net, you'll find almost the same products. What a shame! A bon entendeur.
Acheteur Vérifié
purchased on 24/05/2017
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1
/5
★☆☆☆☆
My order was dispatched 8 days ago and has still not been delivered.
Acheteur Vérifié
purchased on 12/05/2017
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1
/5
★☆☆☆☆
Ordered Paid Goods not received. Service not available by phone. Service contacted by e-mail, no answer, Paypal switched on, no reaction, well what else can I say, I guess now comes the standard answer that it is a problem with DHL, so is usually responded to reviews that are related to not received goods. DHL is certainly also to blame for the fact that the customer service shows no reaction and that the buyer is not given a shipment number. fortunately not all online stores are so modest Since I unfortunately cannot answer the received answer to this evaluation in any other way, I add this one. there was no refund and no goods so far. the case with Paypal is still open and also no reaction to date.Above all, I wonder how there can be a problem with the product if the goods are already out, has someone at DHL checked the contents and told them that, for me it borders on fraud what is going on with this company, just excuses or silence, take money and not deliver, I don't know what they call it in France but here in Germany we call it fraud.
Verifizierter Käufer
purchased on 08/05/2017
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1
/5
★☆☆☆☆
Ready for dispatch in 4-6 days. I've been waiting for the ordered goods since 17.04.2017. You can't work like that. For me, the rating would be even worse than one star. Only with a lot of - - - - - signs. Very bad
Verifizierter Käufer
purchased on 03/05/2017
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1
/5
★☆☆☆☆
An order dispatched on April 14th and due to arrive between the 24th and the 28th and still not in my possession on May 2nd, despite a 5.99€ delivery charge, does not encourage me to buy from you again, when I see that a competitor delivers to Belgium the next day, and this without any delivery charge !!!!! I look forward to hearing from you. Best regards
Acheteur Vérifié
purchased on 02/05/2017
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1
/5
★☆☆☆☆
I placed an order on 0104, which was accepted on 0304, with a delivery date between 1204 and 1704 (more than 10 days, which is already a long time). When I saw nothing coming on 1904, I contacted the after-sales service and apparently there were 2 products that were not available. The available products were sent to me on 2704, i.e. 24 days after the order. This is unacceptable. Since 1904 there has been another order of other products of which I still have no news and now it's going to be almost a month. I might as well tell you that I'm very unhappy. I specialize in 2nd World War aircraft. I've placed quite a few orders on this site, if memory serves, but this will be the last. There are other model sites on the net. Here I am
Acheteur Vérifié
purchased on 28/04/2017
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1
/5
★☆☆☆☆
The experience has been NEGATIVE. They lost the package and I had to claim it several times. No one answered my email. When they finally answer and tell me that they will send it to me again, they send you a lot of automatic emails that are useless. Total: Almost a month to receive it. Now comes the worst: the quality is horrible, the photo of the outside looks absolutely nothing like the content (tiny gray pieces without any color) ... thank goodness it did not reach 15 euros (not even the crappiest Chinese has that quality) ... I will not buy anything from them again.
Comprador Verificado
purchased on 27/04/2017
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1
/5
★☆☆☆☆
My order no.101993 from 12.04.2017 has not yet been received by me until today 26.04.2017 1200 o'clock This surprises me very much! Heerbert Lieb
Verifizierter Käufer
purchased on 26/04/2017
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1
/5
★☆☆☆☆
Over a month ago I found on the ""1001 models"" site some products at really competitive prices. When I tried to purchase them, the system informed me that these products I requested would be available in about a month, and so I was willing to wait patiently. At my request to be notified when the items were available a few days ago I received an e-mail from the company informing me that the items were back in stock and so I set out to purchase them as described on the website. On 2142017 I made my choices by placing the products in the shopping cart I made the payment and after a few hours I received an e-mail titled [1001 MODELS] Order Confirmation Fri 214 20:23 with which I received the thank you for ordering from them with the details of the order the order number the amount paid with even the payment method and the description of the products purchased. Monday 244 at 09:16 further e-mail informing me: your order code xxxxxx has been prepared! the same day at 11:09 again an e-mail with the tenor: """Dear Customer The items you ordered are unfortunately out of stock and we do not know when it will be available again. Would you prefer to choose products of equivalent value receive a voucher or get a refund? Thank you for your kind understanding Customer Service 1001 models.co.uk 1001 MODELS poweredby Presta ShopTM"". What can I say I protested that I had made a valid purchase and in the manner indicated so much so that an invoice was also issued in my name and moreover on the site the products I requested were making a good impression but with an exorbitant price compared to that previously charged therefore the products were there and were not sent to me deliberately. after that on April 25 I received a last email whose text is this: "" Hello Massimo the availability of the items has not yet been updated. I confirm that those items are not available. We apologize for the inconvenience. We will refund your order as soon as possible. Sincerely. I surrendered in the face of the arrogance of those who hide behind a site and did not have the courage to admit their mistake and that is that the products were advertised at a very advantageous price perhaps by mistake or for a specific purpose (I do not want to investigate) but then contrary to the laws of the market preferred to say that there was no more availability instead of making a disadvantageous supply. that's it: you decide of the reliability of this company.
Acquirente Verificato
purchased on 26/04/2017
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1
/5
★☆☆☆☆
Payed for models Payed for models On the 10th of April It is now the 22nd and have not received it NOT GOOD
Acheteur Vérifié
purchased on 22/04/2017
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Answer from 1001hobbies
Dear customer, According to the tracking your order was delivered on the 15th of April: https://www.hermesworld.com/en/our-services/distribution/uk-distribution/parcel-tracking/?trackingNo=8585684340720082 Maybe it was given to one of your neighboors. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Payed for models Payed for models On the 10th of April It is now the 22nd and have not received it NOT GOOD
Verified Buyer
purchased on 22/04/2017
Answer from 1001hobbies
Dear customer, According to the tracking your order was delivered on the 15th of April: https://www.hermesworld.com/en/our-services/distribution/uk-distribution/parcel-tracking/?trackingNo=8585684340720082 Maybe it was given to one of your neighboors. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Very long delivery time! There were 12 days between the announcement ""Your item has been dispatched"" and actual receipt!
Verifizierter Käufer
purchased on 21/04/2017
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1
/5
★☆☆☆☆
Delivery time 5 days 3 weeks after nothing received sent mail to customer service no response. Really disappointed with this site of order fort domm
Acheteur Vérifié
purchased on 15/04/2017
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1
/5
★☆☆☆☆
The site offers a wide choice of paints. I was able to find what I was looking for. However, I was very disappointed by the delivery. I opted for an express delivery for foreign countries in order to be delivered before the weekend (delivery announced between Wednesday and Friday). This cost me over 30 euros (for 48 euros worth of goods). The parcel was only prepared on Wednesday and arrived on MONDAY! With express delivery at this price, the least you can do is respect the deadlines. Normal delivery cost half the price and was announced for Tuesday... What's more, when I opened the long-awaited parcel, the matte yellow enamel paint I'd ordered had been replaced by aquacolor acrylic!?!! In view of the return conditions (non-refundable delivery and return costs), it's better to deal with it, as the error of the prepayment is not to be taken into account.
Acheteur Vérifié
purchased on 13/04/2017
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