/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Rubbish 14 days and no information as to where parcel is!
Verified Buyer
purchased on 12/03/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 28/02/17, the day after you placed your order, and delivered on the 13/03/16. We apologize for the delay which is due to an error of the shipper Hermes. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Rubbish 14 days and no information as to where parcel is!
Acheteur Vérifié
purchased on 12/03/2017
Translated review
Answer from 1001hobbies
Dear customer, Your order was sent on the 28/02/17, the day after you placed your order, and delivered on the 13/03/16. We apologize for the delay which is due to an error of the shipper Hermes. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
2 months delivery time for two different orders Neither done nor done
Acheteur Vérifié
purchased on 05/03/2017
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1
/5
★☆☆☆☆
For my first order with you .....very disappointed..... because to date I still have not received my order...very important to respect commitments....in the future I will go to another
Acheteur Vérifié
purchased on 04/03/2017
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1
/5
★☆☆☆☆
Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up until that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.
Verified Buyer
purchased on 28/02/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 17/02/17, 6 working days after you placed your order, and delivered on the 22/02/16. This delay corresponds to the information on our website, the products were not indicated as in stock but ""Shipped in 4-6 days"". Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up to that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.
Acheteur Vérifié
purchased on 28/02/2017
Translated review
Answer from 1001hobbies
Dear customer, Your order was sent on the 17/02/17, 6 working days after you placed your order, and delivered on the 22/02/16. This delay corresponds to the information on our website, the products were not indicated as in stock but ""Shipped in 4-6 days"". Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Delivery time too long and explanations of delivery times anything but clear: order validation time + delivery time expressed in working days + delivery time. In the end, an order placed on 82 was delivered on 202. By the way, I ordered a Humbrol (HU033) enamel paint and received an acrylic paint.
Acheteur Vérifié
purchased on 27/02/2017
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1
/5
★☆☆☆☆
Hello, I paid the shipping costs necessary for a delivery in 24 hours and I received the package 3 weeks later .. and when I opened the package I received a 124 and I ordered a 112 and the worst is that the paint does not match the plan and the bubble of the bike and break ... I am very disappointed and I hope that 1001maquettes vas
Acheteur Vérifié
purchased on 25/02/2017
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1
/5
★☆☆☆☆
To give a correct grade, you'd have to have received the package....who's wandering where? the carrier got it, then didn't...so whose fault is that? it's clear to me that I won't be making any more purchases from 10001 ...because it was supposed to arrive within 3 to 4 days... and now it's double..... so who's taking me for a fool? the deliveryman or 1001 maquettes ....who was supposed to give it as a gift to a kid tomorrow night? now it's ruined... I can't take it anymore!
Acheteur Vérifié
purchased on 23/02/2017
Translated review
1
/5
★☆☆☆☆
I did not get the model I wanted. The parts I received are accessories for a tank.
Acheteur Vérifié
purchased on 19/02/2017
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1
/5
★☆☆☆☆
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
Verified Buyer
purchased on 16/02/2017
Answer from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
1
/5
★☆☆☆☆
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
Acheteur Vérifié
purchased on 16/02/2017
Translated review
Answer from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
1
/5
★☆☆☆☆
Incredibly long lead times. Find cheaper and more efficient elsewhere
Acheteur Vérifié
purchased on 16/02/2017
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1
/5
★☆☆☆☆
Incredibly long lead times. Find cheaper and more efficient elsewhere
Acheteur Vérifié
purchased on 16/02/2017
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1
/5
★☆☆☆☆
I'm being contacted again to evaluate my purchase, even though I've been waiting several weeks for delivery... Now it's up to you to respond to my reminders.
Acheteur Vérifié
purchased on 10/02/2017
Translated review
1
/5
★☆☆☆☆
It's been two weeks since I placed an order and I still haven't received anything. I haven't received an email from France maquette who are very quick to send orders.
Acheteur Vérifié
purchased on 09/02/2017
Translated review
1
/5
★☆☆☆☆
I recommend buying from eu. The products offered come from other sellers who have a real after-sales service. I bought a Radio commander tank for a birthday. I had it delivered to a relay point because I didn't want the recipient to receive the package. It arrived on time. I went to pick it up around 2:15 p.m. Back home around 3:15 p.m., I opened the package to see what I'd bought because it was my first time ordering from 1001 Maquettes. The product corresponded to the description. however, in the box i found 2 pieces: one 3 cm long and a caterpillar tooth. following this discovery, i decided to test the product so as not to be surprised when i gave the gift. The vehicle rolls at an angle towards the right. the screw that closes the battery door on the remote control is also missing. i contact after-sales service, where i'm asked about the condition of the packaging and whether i can take photos of the pieces. I call the after-sales service again because I haven't heard from them, and they tell me that their supplier doesn't want to pay for repairs and that the tank has rolled and been damaged by a stone (I tested the product on my 2nd-floor balcony). I'd like to point out that I don't want to pay for the repairs either, as the product is brand new and I received it just like that. The person tells me that he's contacting his supplier again and that he'll keep me informed. When I don't get a reply from him, I send him an e-mail with the law concerning mail-order sales. Within 10 minutes, I get a reply from him saying that he was in the process of replying. He asked me to return the product to their supplier for an exchange. On Monday I went to the post office and returned the parcel. On Thursday, having heard nothing, I contacted 1001 maquettes again, who told me that the product had been repaired and would be returned. I asked them to replace the product and was told that it was out of stock. I also told them not to let the package arrive at my house. The person on the other end of the line told me that he'd contact his supplier for a replacement lead time. On Friday, having heard nothing again, I called back and the person in charge of the file could not be reached, even though I had called him at a time agreed with him. I hung up and shortly afterwards I received an e-mail telling me that the parcel had been returned by the supplier. I called again to find out where the parcel was to be delivered. The person I spoke to told me that they were calling their supplier and that they would send me an e-mail to keep me informed. I asked for the contact details of the person in charge. I never received this e-mail and the package arrived at my home, received by the recipient of the gift who, on behalf of the sender, immediately understood what it was. The product came back to repair mmande is still missing. I sent an email to make a request. I asked for the person in charge and was told: he'll call you back, but I'm still waiting for his call. For me, a customer of a classic model store for 10 years, this will be the only time I'll call them. I ordered from them because my shopkeeper was on holiday. 1001 maquettes doesn't deserve a star. PS I'm still waiting for the screw and the reimbursement of expenses.
Acheteur Vérifié
purchased on 07/02/2017
Translated review
1
/5
★☆☆☆☆
No invoice no order confirmation no reply to e-mail no goods received but money debited
Verifizierter Käufer
purchased on 05/02/2017
Translated review
1
/5
★☆☆☆☆
Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.
Comprador Verificado
purchased on 01/02/2017
Translated review
1
/5
★☆☆☆☆
Parcel after a month with 4 missing products yet cashed! the credit does not even cover these 4 products that we paid and we need to recommend no news of my emails for 3 weeks incompetent and unacceptable
Acheteur Vérifié
purchased on 31/01/2017
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1
/5
★☆☆☆☆
I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.
Verified Buyer
purchased on 29/01/2017
1
/5
★☆☆☆☆
Photo did not correspond at all to the article received. I replied to the first emails confirming that the photo did not conform and that they did not have the article. The beginning of an arrangement seemed to be made, then radio silence. I will not recommend this site. Not even worth a
Acheteur Vérifié
purchased on 29/01/2017
Translated review
1
/5
★☆☆☆☆
I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.
Acheteur Vérifié
purchased on 29/01/2017
Translated review
1
/5
★☆☆☆☆
Hello, I'm just going to transcribe the messages I sent via the order history screen. Messages that have remained unanswered to date. A Colissimo order supposed to arrive within 5 working days (payment on 401) and shipped 9 days later (on 1301) and received 14 days later (on 1801).... Of course no sign of life no answers no considerations.... Hoping to be heard here.... Maxime F 11012017 14:29:04 Hello. Will I have a chance to receive my order before next week? Cordialement. Maxime F 11012017 14:34:05 We have exceeded the 5 working days.... I should have chosen a relay delivery... It would have cost me less... Do you need a week to process an order of 2 brushes? Are you serious? Maxime F 13012017 14:04:59 Please don't answer .... Your customers love you? I wonder how they do it!!!!! Please communicate! Why is my order processed 11 days after payment???? Do you have an answer for me? Should I take the necessary steps to be reimbursed? Maxime F 18012017 21:21:15 Well goodbye eh.... You're making a mockery of the world here. I don't know if you're in the hobby personally but I doubt it.... Firstly, my parcel was dispatched 11 days after payment. So you propose colissimo for faster delivery? In this case why such a long wait and above all without any commercial gesture or even a simple answer to the messages I sent you to clarify the situation? I'm not a bad customer, but I hate being taken for a ride... Clearly I would have appreciated more transparent communication.... Anyway, I waited... But when I received the parcel, I was completely appalled to find my Napoleon Corporal brush (1399e after all!) wandering around in the parcel without even a protection on the tip!!!! I've never seen anything like it....tte magnificent cardboard figurine François 1er as a gift, which I promptly threw in the garbage can! You are anything but professional and I can guarantee you very bad publicity in the future.... I will never order anything from your site again. You're the worst hobby traders I've ever come across on the web... I'm really very unhappy
Acheteur Vérifié
purchased on 25/01/2017
Translated review
1
/5
★☆☆☆☆
The delivered item did not match the description on the website in terms of color and design (kit instead of finished model). Long delivery time due to shipping from France. The offered ""gift packaging"" was a joke - carelessly stapled dark blue paper bag. The cost of returning the goods to France is entirely at the customer's expense (DHL €11 in my case) and there is no return slip or hotline. I have now been waiting 3 weeks for a refund of the purchase price - a request by email also went unanswered ...
Verifizierter Käufer
purchased on 23/01/2017
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1
/5
★☆☆☆☆
I asked for and paid for a gift pack so that I could give it as a present No trace of the gift pack and no apology attached Disappointment!
Acheteur Vérifié
purchased on 23/01/2017
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1
/5
★☆☆☆☆
Customer service not very attentive. Domm
Acheteur Vérifié
purchased on 22/01/2017
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1
/5
★☆☆☆☆
I am very disappointed with my order. Because on the photo there are 3 mudguards while on the photo of the box that I received 1 mudguard for 3 twin essieus. And I had seen it on another site 2 x cheaper with 1 fender. But I wanted all 3, so I had to pay more than twice as much.
Acheteur Vérifié
purchased on 14/01/2017
Translated review
1
/5
★☆☆☆☆
For Christmas I ordered a model that never arrived, nor did the promised refund. It smells like a scam! Absolutely avoid it!
Acheteur Vérifié
purchased on 13/01/2017
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1
/5
★☆☆☆☆
I placed the order on the 30th I still do not have the model.... almost 20 euros shipping cost .... 15 days minimum to receive it.
Comprador Verificado
purchased on 10/01/2017
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