/5
★★★★☆
based on 36829 reviews published
★★★★☆
based on 36829 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
A few days after placing an order for a model, customer service got in touch to tell me that the product was out of stock and that the restocking date was estimated at 4-5 weeks. With no further certainty provided, I opted for a refund (now in progress). I appreciate the customer service's spontaneous contact, even if given the amount involved (just over €450) it was a minimum. I can also understand the announced restocking delay, given the origin. What doesn't encourage me at all to try again is, on the one hand, the number of reviews posted here mentioning this problem and, on the other hand, the fact that at the time of ordering this model was indicated as being in stock in 5 copies (unless I'm mistaken, that's still the case today! ). I think it's a pity to make it so difficult for people to know how many items are in stock, which must require a much heavier follow-up, and which has to be done for a certain number of items. In my case, it was shooting myself in the foot, because going from a stock of 5 announced to 0 in reality makes me wonder about the very existence of stock tracking, and doesn't really give a feeling of reliability. D
Acheteur Vérifié
purchased on 16/09/2018
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3
/5
★★★☆☆
When we ordered we were told that it would take 3 to 4 working days, but the model was delivered 13 days later because it was not in stock. We would have liked to know this at the time of purchase....c was for our son and the wait was too long.
Acheteur Vérifié
purchased on 16/09/2018
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2
/5
★★☆☆☆
The box arrived completely broken as it did not come with protective packaging. They have sent directly the box of the model that is a very thin cardboard wrapped with plastic. It was to make a gift and the appearance was horrible. For this that would not have increased their costs much I will not buy again in this store because you risk that the merchandise arrives destroyed.
Comprador Verificado
purchased on 15/09/2018
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3
/5
★★★☆☆
On August 11, I placed an order Several times contacted both by phone and email Apparently I am always kept on the line After more than a month I still have not received anything On the website it says that my order is canceled but is paid Edit: On October 9 I received a part of the order Shortly before that I was informed by a friendly employee from France about the cause of an apparently exceptional problem After receiving this part of the order this nice lady called me again to explain why the last part is still taking some time Service from her is very good Of course not pleasant to have to wait so long for the stuff Suspected cause of problems is the computer system of 1001
Geverifieerde Koper
purchased on 13/09/2018
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2
/5
★★☆☆☆
The model is fine what I didn't like is that I didn't know when it was going to arrive the tracking number they sent me by email was not correct I tried to contact them to solve the issue and I got nothing. They did not reply to my email. That's why the score is so low.
Comprador Verificado
purchased on 12/09/2018
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3
/5
★★★☆☆
10 days late on the delivery date announced after a reminder from me by may
Acheteur Vérifié
purchased on 11/09/2018
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2
/5
★★☆☆☆
I placed an order for a model on September 4 paying for a shipping service that promised to deliver the package between September 6 and 8. On the 7th I sent them an email asking about the status of the package and was told that it would arrive the following day (which was Saturday the 8th) or early the following week. I was also told that the tracking code would certainly be provided to me on the 8th. I told them how unhappy I was as I had paid extra money for it to be delivered between the 6th and the 8th. Trying to contact them in multiple ways I was given the tracking code on Monday via customer service chat. Finally the package arrived on the 12th and they mailed me the tracking code the day before. The package was correct and arrived in good condition. Overall my rating is bad and I am disappointed.
Comprador Verificado
purchased on 10/09/2018
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2
/5
★★☆☆☆
The delivery time was a little long and the parcel arrived crushed but nothing broken inside, but the parcel tracking imp
Acheteur Vérifié
purchased on 08/09/2018
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2
/5
★★☆☆☆
I sent off for the Douglas Bader… I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .
Verified Buyer
purchased on 08/09/2018
Answer from 1001hobbies
Dear customer, We are happy that we found a solution for the damaged kit. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
I sent off for the Douglas Bader... I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .
Acheteur Vérifié
purchased on 08/09/2018
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Answer from 1001hobbies
Dear customer, We are happy that we found a solution for the damaged kit. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Excellent customer service and delivery (on time). On the other hand, the product (dolphin helicopter) had obviously already been opened because it was damaged (landing gear detached). The item was sold out but there was no mention of any discount.
Acheteur Vérifié
purchased on 07/09/2018
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3
/5
★★★☆☆
The treatment has been excellent but the delivery time of the material is taking too long.
Comprador Verificado
purchased on 06/09/2018
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3
/5
★★★☆☆
Fast refund of the product I regret a lack of experience of the customer service to explain me the delay of this order and especially the dela
Acheteur Vérifié
purchased on 05/09/2018
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3
/5
★★★☆☆
Not the quickest delivery Not the quickest delivery
Acheteur Vérifié
purchased on 30/08/2018
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3
/5
★★★☆☆
Not the quickest delivery Not the quickest delivery
Verified Buyer
purchased on 30/08/2018
2
/5
★★☆☆☆
Why does it take so long for delivery of my order? Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them? Why did you not forward to me the tracking number of my order as you said you would do? Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)
Verified Buyer
purchased on 26/08/2018
Answer from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Why does it take so long for delivery of my order? Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them? Why did you not forward to me the tracking number of my order as you said you would do? Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)
Acheteur Vérifié
purchased on 26/08/2018
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Answer from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
A little disappointed with the reception of my order 4 models ordered on 25718received 3 models on 23718 1° non respect of the delivery time 2° incomplete order 3° packing shipment suffered from the tansportwith the consequences that can be guessed. i keep my confidence in youdespite these small hassles hoping that these worries will not have any resonnance in my future ordersin which case my preference will go to other suppliers.
Acheteur Vérifié
purchased on 25/08/2018
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2
/5
★★☆☆☆
I ordered an item and received it… I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience. Ken
Verified Buyer
purchased on 25/08/2018
Answer from 1001hobbies
Dear customer, Thank you for your message. We have send you an email regarding order. Yours sincerely, 1001 modelkits
2
/5
★★☆☆☆
I ordered an item and received it... I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience. Ken
Acheteur Vérifié
purchased on 25/08/2018
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Answer from 1001hobbies
Dear customer, Thank you for your message. We have send you an email regarding order. Yours sincerely, 1001 modelkits
3
/5
★★★☆☆
Goods ok. and quite inexpensive but 6 weeks for delivery put shipping directly from China clearly in the shade
Verifizierter Käufer
purchased on 22/08/2018
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3
/5
★★★☆☆
Although I already had a shipping confirmation, I was asked several times to complete the process. Result: unnecessary e-mail traffic ...and all for about 20 €. The delivered model fully met my expectations.
Verifizierter Käufer
purchased on 21/08/2018
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3
/5
★★★☆☆
Arrived damaged I have glued on the broken head of the figure and have already painted the two figures and installed them in a model. No further reaction is therefore necessary.
Verifizierter Käufer
purchased on 20/08/2018
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3
/5
★★★☆☆
Very nice set of decals came in good packing thank you. Peter
Verified Buyer
purchased on 17/08/2018
3
/5
★★★☆☆
If I could give a 2.5 I would If I could give a 2.5 I would. Ordered a vacuum form canopy and received it in a 'cushioned envelope.' As you would imagine, it was damaged at some point in transit. 1001 was quick enough to dispatch another without cost to replace it. But, it arrived in a cushioned envelope - damaged... If you read this 1001, use boxes, even little ones to protect the product. They were quick enough with the full refund however, so 'acceptable' service in that I got my money back without hassle. Thank you.
Verified Buyer
purchased on 17/08/2018
Answer from 1001hobbies
Dear customer, Thank you for your response. We are sorry for those problems. We are trying to improve our shipment services. We take your comment into consideration. Yours sincerely, 1001modelkits
3
/5
★★★☆☆
If I could give a 2.5 I would If I could give a 2.5 I would. Ordered a vacuum form canopy and received it in a 'cushioned envelope.' As you would imagine, it was damaged at some point in transit. 1001 was quick enough to dispatch another without cost to replace it. But, it arrived in a cushioned envelope - damaged... If you read this 1001, use boxes, even little ones to protect the product. They were quick enough with the full refund however, so 'acceptable' service in that I got my money back without hassle. Thank you.
Acheteur Vérifié
purchased on 17/08/2018
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Answer from 1001hobbies
Dear customer, Thank you for your response. We are sorry for those problems. We are trying to improve our shipment services. We take your comment into consideration. Yours sincerely, 1001modelkits
2
/5
★★☆☆☆
I purchased decals for a model plane I was working on and the decals looked great and I put them on with no problems.
Verified Buyer
purchased on 16/08/2018
2
/5
★★☆☆☆
The shipment and the attention of 10 but the model very bad. There were parts that were missing holes and others that did not fit well ...
Comprador Verificado
purchased on 16/08/2018
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3
/5
★★★☆☆
I chose this site for the large choice of paints and the timely delivery, but despite the large choice, the prices of the models are way out of line. for example, the astrolabe at 356.25 with the 6% discount, i found it at 219 on another site.
Acheteur Vérifié
purchased on 14/08/2018
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3
/5
★★★☆☆
The delivery time was very good. And the preparation of the order was very quick, perhaps too quick as the packaging was basic. A little more I lost one of the parts of my order. What's more, the catalog I should have received was replaced by a simple moto.... poster, so I was a little disappointed.
Acheteur Vérifié
purchased on 09/08/2018
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