The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
We acknowledge your notice. However, we have proof that your package was indeed shipped on the 16th and delivered on the 20th.
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Lukas K.
Rating: 2 out of 5
following a purchase from 21/04/2026
My order is far too late. I ordered last week and now a week has passed and nothing has come until today
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David G.
Rating: 2 out of 5
following a purchase from 08/04/2026
Fleur très sèche, et livraison en plus de 1jour.
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Baptiste P.
Rating: 1 out of 5
following a purchase from 25/01/2026
Hay
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Response from 321cbd
Sorry that the product did not suit you.
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Manon M.
Rating: 1 out of 5
following a purchase from 09/01/2026
Doesn't have any effect ...... and yet I took the most powerful CBD on the site .. disappointed
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sylvain D.
Rating: 1 out of 5
following a purchase from 13/01/2026
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Oceane C.
Rating: 1 out of 5
following a purchase from 31/12/2025
No effect, the resin smelled like burnt tire, I had already placed an order and it was fine but this time it was catastrophic, one of the two flowers ordered was extremely dry very disappointed ..
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Sandrine D.
Rating: 2 out of 5
following a purchase from 05/12/2025
Fast shipping is okay, quality is poor
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Laure F.
Rating: 1 out of 5
following a purchase from 17/11/2025
no customer service. Quantity received does not match the quantity ordered and paid. 321 CBD promises delivery in 24 hours, which is not the reality.
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Yann C.
Rating: 1 out of 5
following a purchase from 14/11/2025
The worst amnesia resin on all the sites I have tested
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simon K.
Rating: 2 out of 5
following a purchase from 04/11/2025
No effect for me, pleasant taste but nothing more.
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Elisabeth A.
Rating: 1 out of 5
following a purchase from 07/11/2025
I ordered a liquid dosed at 10% and I received one dosed at 5%.
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LAURENT R.
Rating: 2 out of 5
following a purchase from 03/11/2025
Forced to scrape the gold color film off the pieces of part of the order. Not acceptable!
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Emilie C.
Rating: 1 out of 5
following a purchase from 29/10/2025
Incomplete order, customer service responds a week later... The phone number doesn't work Disappointed
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pierre M.
Rating: 2 out of 5
following a purchase from 13/10/2025
Package sent 15 km from my home whereas I requested home delivery.
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Response from 321cbd
Hello Pierre,
Thank you for taking the time to share your opinion. We are sorry to learn that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly for any assistance regarding your order.
Best regards,
The 321CBD team
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Titouan F.
Rating: 1 out of 5
following a purchase from 02/10/2025
Stop burning the buds under UV. False advertising, the color of the bud looks much lighter (normal) compared to what we receive... Anyway, your CBD gives me a headache, one wonders what you put in the fertilizer during flowering... It feels like it's not healthy products consistent with the natural state of the initial plant... anyway disappointed because it was good before.
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Response from 321cbd
Hello Titouan,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with our products did not meet your expectations. The quality of our products is at the heart of our concerns, and we take our customers' feedback very seriously to continue improving.
We encourage you to contact us directly so that we can discuss your experience and find a solution together. Your satisfaction is essential to us.
Best regards,
The 321CBD team
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Francis Z.
Rating: 1 out of 5
following a purchase from 23/08/2025
I was unable to apply my rewards and despite two messages, I have received no response.
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Response from 321cbd
Hello, you have received the answers to your questions.
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Milcent L.
Rating: 1 out of 5
following a purchase from 17/08/2025
Delivery in 48h not respected since the change of carrier
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Sophia J.
Rating: 1 out of 5
following a purchase from 14/08/2025
NON-EXISTENT customer service, neither by phone nor by email... I received my incomplete order... maybe I will have better luck here! THANK YOU in advance for your response (either send me the resin that I did not receive or refund me!)
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Response from 321cbd
The customer service agent was on summer vacation, but upon their return, all issues were resolved and you received your resin.
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Rocquet A.
Rating: 2 out of 5
following a purchase from 14/08/2025
Disappointed with my last order, yet I have been a loyal customer for a very long time. In my last order, I was missing a 5g flower bag, which is not nothing, a loss of €32 because there was no way to contact to claim. Very disappointed, I will look elsewhere next time.
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Elisa G.
Rating: 1 out of 5
following a purchase from 17/08/2025
One product out of 2 was missing, no response from customer service!!
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Response from 321cbd
Hello, your missing product has arrived.
The 321cbd team
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Ladislas R.
Rating: 1 out of 5
following a purchase from 03/08/2025
My order was never delivered and no one answers the customer service phone
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Response from 321cbd
Of course you received your package.
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Philippe P.
Rating: 1 out of 5
following a purchase from 28/07/2025
Received my incomplete package. On 31/07 I reported the case. Two terse responses to my emails and since then nothing. Impossible to reach by phone. No callback to messages left on the answering machine. As of today, I still have not received my complete order. Today is August 18.
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Response from 321cbd
Hello, the person in charge of customer service was absent due to summer vacation, and as soon as she returned, everything was corrected.
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Christophe M.
Rating: 2 out of 5
following a purchase from 02/08/2025
I was not delivered to the requested address. You delivered to a relay point. I am giving you my delivery address again. ABV. Monnehaye Christophe 28 rue Jean Jacques mention cellule 6 PMI 2 80000 Amiens. To this day, I still have not received this order. I am waiting for your news. Thank you.
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Nicolas R.
Rating: 1 out of 5
following a purchase from 29/07/2025
Extremely disappointed. I strongly suspect a scam and totally advise against making purchases on 321cbd. During my order, a product was missing from the delivery. I contacted support, who simply replied: > "This is not normal, it was sent. Thank you, goodbye." I even provided proof that it was impossible: the weight of the package indicated by the carrier did not match what the package should have weighed if the missing product had been included. Despite this clear evidence, support has not responded for over a week. In summary: you pay, the site forgets a product, and it's up to you to bear the consequences. No refund, no goodwill gesture. For me, it's simply a scam.
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Response from 321cbd
Hello Nicolas,
Thank you for taking the time to share your experience, even though we are deeply sorry to hear about your disappointment. At 321cbd, we are committed to providing quality service and resolving any issues promptly. Your situation deserves our attention, and we invite you to contact us directly at [email protected]. We really want to rectify this situation and offer you the appropriate solution.
Best regards,
The 321cbd team
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Julie G.
Rating: 1 out of 5
following a purchase from 02/07/2025
Very, very long delivery times. The 24 to 48 hours are never respected, it's more than a week minimum. When ordering more than 10g, the quality is mediocre, a lot of branches to add weight, broken buds, in short, poor quality!
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Deike R.
Rating: 1 out of 5
following a purchase from 05/06/2025
No good fermentation, many small branches
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Dennis J.
Rating: 1 out of 5
following a purchase from 28/05/2025
No
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Fanette T.
Rating: 2 out of 5
following a purchase from 22/05/2025
No problem with the product, but issues with the delivery.
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Arnaud D.
Rating: 1 out of 5
following a purchase from 19/05/2025
The products do not meet my expectations at all
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Charlie R.
Rating: 1 out of 5
following a purchase from 01/05/2025
Nothing to say about the product, but the delivery!! Order placed on Thursday and delivery the following Wednesday. Too bad
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Céline R.
Rating: 2 out of 5
following a purchase from 02/05/2025
Did not receive the free pouch
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Sonia K.
Rating: 2 out of 5
following a purchase from 30/04/2025
I have two stars because I usually order here, I have never been disappointed before. The offer sold with 10g free is false. I received a flat burnt head instead.
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Response from 321cbd
Hello,
First of all, we would like to thank you for your loyalty to 321CBD.
Regarding the offer of 10g free with a purchase of 89€ or more, this applies after a total amount exceeding 89€ after a 50% discount.
If we take the total of the products you ordered, we are at 101.11€ before the 50% discount and then 53.34€ (including tax) after the discount. Therefore, the offer of 10g free does not apply.
In your case, it is a display error that has now been identified and corrected.
We completely understand your disappointment and wish to make it right.
Could you please contact us again via our contact form on the page https://www.321cbd.com/fr/nous-contacter? So that we can do what is necessary.
Best regards,
The 321CBD team
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Iolanda B.
Rating: 1 out of 5
following a purchase from 12/04/2025
I have not yet received the order
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DANIELLE G.
Rating: 2 out of 5
following a purchase from 15/04/2025
One of the purchases has very bad taste, I am disappointed.
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Sabrina C.
Rating: 1 out of 5
following a purchase from 08/03/2025
I haven't received my package!!!
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Johann P.
Rating: 2 out of 5
following a purchase from 17/03/2025
The weight is okay but it had nothing to do with the product presented and the flavors are not there at all either! Very very disappointed.
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Christophe M.
Rating: 1 out of 5
following a purchase from 15/03/2025
I haven't received my last order, it hasn't been delivered to the requested address. My delivery address is ABV 28 rue Jean-Jacques mention cellule 6 PMI 2 80000 Amiens. Thank you.
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FRANCOISE R.
Rating: 2 out of 5
following a purchase from 16/02/2025
I did not like the taste of my last order at all.
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Yvan J.
Rating: 2 out of 5
following a purchase from 03/02/2025
We are increasingly finding branches in CBD bags.
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