The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Dispute over delivery, ongoing since 21/01 and still no solution
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Sophia J.
Rating: 2 out of 5
following a purchase from 21/12/2024
Perfect! Except that we now have to go through non-existent or inefficient parcel relays.... 1 month to receive my order 😉 whereas before it was delivered directly to my home 🥳
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Gerardus S.
Rating: 1 out of 5
following a purchase from 27/12/2024
I made 2 requests but I received one and I put a message to them and I have no answer.
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Sophie D.
Rating: 1 out of 5
following a purchase from 24/12/2024
I ordered on December 24th, the order was only sent on the 30th and I received it on January 3rd and I wasn't even informed. It's shameful, I won't be ordering from you again.
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Melanie Q.
Rating: 1 out of 5
following a purchase from 19/12/2024
Very dissatisfied with customer service, the phone number is no longer assigned. I was billed for a €109 order that should have arrived on December 24, but I still haven't received anything. This is outrageous.
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Jean-Claude H.
Rating: 1 out of 5
following a purchase from 20/12/2024
hello no I'm not at all satisfied, when I ordered NOTHING was specified just the brands of flowers and C B D oil so I took the oil that I normally take and now I receive Hydrosoluble oil, ... which has nothing to do with the sublingual, I was almost ready to send you back everything and then pissed off I gave it to a friend so I'm not!!! no big deal I'll go get some thank you
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Adrien G.
Rating: 1 out of 5
following a purchase from 20/12/2024
Order not received 12 days later. No replies to my emails. I will not recommend this site again, very disappointed with the customer service.
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Vincent M.
Rating: 1 out of 5
following a purchase from 19/12/2024
MY order of december 19, 2024 has still not been received. I can't reach you on the toll-free number, which has been disconnected. How can I get a refund? Kind regards and happy New Year.
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kristof T.
Rating: 2 out of 5
following a purchase from 19/12/2024
Attractive promotion but product of no real interest. What's more, the site advertises a 48-hour delivery time, but after 3 working days without delivery I wrote to customer service, which never replied. I received the order 5 days after ordering, a long way from the 48h... lousy delivery, unanswered customer service and an expensive product compared to the quality.
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Fabien L.
Rating: 1 out of 5
following a purchase from 19/12/2024
Order received but product very very very dry, I am disappointed with the quality received compared to usual. Should I change my website?
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Aurélien B.
Rating: 1 out of 5
following a purchase from 28/11/2024
Not tasty
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Johanna P.
Rating: 1 out of 5
following a purchase from 27/11/2024
No effect on me. Luckily I took advantage of a black friday special....
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Jerome K.
Rating: 1 out of 5
following a purchase from 25/11/2024
Very very disappointed with my last order: I didn't receive the 2 boxes of cbd cookies (321 refunded me), but above all the flowering cbd I ordered was of poor quality (only crumbs and branches and very dry - I sent a photo of this to customer service who ignored it), there was a promotional offer of 50% but if I had known I would have abstained.
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Kevin R.
Rating: 1 out of 5
following a purchase from 08/11/2024
Buy e liquid cbd 0 Thc on labels when in reality the full spectrum contains - 0.3 thc so unusable very disappointed!!!!
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David K.
Rating: 1 out of 5
following a purchase from 15/10/2024
The shipment did not arrive
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Theo G.
Rating: 1 out of 5
following a purchase from 10/10/2024
Quality is not very good
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Response from 321cbd
Hello and thank you for your comment.
We are sorry that our product did not live up to your expectations.
The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
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Cat G.
Rating: 1 out of 5
following a purchase from 25/09/2024
Last order poor quality
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Response from 321cbd
Hello and thank you for your comment.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your order, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always on hand to answer any queries you may have.
The 321 CBD team
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Nicolas S.
Rating: 2 out of 5
following a purchase from 02/09/2024
Everything was perfect until I read the dlm date on the bottles. September 2024... For an order received on the last day of August.
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Response from 321cbd
Hello and thank you for your comment.
We are sorry to hear that your first order on our website did not convince you.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service, along with a photo of the product received.
Our customer service team is always on hand to help.
The 321CBD team
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Grégory R.
Rating: 1 out of 5
following a purchase from 05/08/2024
I ordered on 5/08, delivery was to be within 24H by my company "dpd". On 8/08, I still hadn't received anything, so I decided to call 321cbd, who called the delivery company. The 2 passed the buck. 321cbd decides to open an investigation, which should take about 15 days. Morality I paid 7€60 for a delivery scheduled in 24H, that I will receive in 15 days at best. The customer service was very courteous and quick to open the investigation at the loan of the deliveryman.
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Response from 321cbd
Hello,
We thank you for taking the time to post your review and apologize for this incident.
It is indeed possible that the DPD carrier encountered a problem during the shipment of your order.
However, in order to provide you with the best possible service, our customer service department will contact you to inform you of the return of your order. You will receive an e-mail with the new tracking number within the day.
The 321 CBD team
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Sophie T.
Rating: 2 out of 5
following a purchase from 30/07/2024
Fast and respected delivery only I had asked for it to be delivered to someone's home which was not taken into account, the letter carrier dropped it off anyway, and Moonrock CBD as I knew it elsewhere was much less good here.
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Response from 321cbd
Hello and thank you for taking the time to share your review with us.
We work in complete transparency with our customers and are delighted to hear that you are satisfied with our services.
For the delivery address it is you who communicate it, Colissimo delivers your parcel where you wish.
We are sorry that you were not completely satisfied with the product you received.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently depending on the person, their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
The 321CBD team
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Martin D.
Rating: 1 out of 5
following a purchase from 19/07/2024
Disappointed with my last order. Dry product with a taste of poorly dried hay.
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
If you notice an anomaly upon receipt of your package, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
The 321 CBD team
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Celia K.
Rating: 2 out of 5
following a purchase from 14/07/2024
Unfortunately a bottle leaked and I lost 1/3 of the container. Some bottles don't close properly even though they are new... I won't be ordering this product again even though it is very effective 😔
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Response from 321cbd
Hello,
Thank you for taking the time to post your review.
We are sorry to hear that you have received your damaged product. Please contact our customer service department with a photo of the received product. This will enable us to process your request and return the product.
If you notice an anomaly on receipt of your order, please contact our customer service department immediately with a photo of the product.
The 321 CBD team
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Sandra D.
Rating: 1 out of 5
following a purchase from 21/05/2024
My parcel arrived after I left on business and was opened I did not receive the quantity paid for and had to incur costs again to source elsewhere - very disappointed😡
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are sorry to hear that your package was opened and that you did not receive your entire order.
You contacted our customer service department on 03/06/2024 and a response was provided.
In order to process your complaint, please send us a photo of the products received and a photo of the products weighed.
Without these photos, we will unfortunately be unable to process your complaint.
Our customer service is at your disposal and will do its utmost to find a solution to this dispute.
The 321 CBD team
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Nicolas L.
Rating: 1 out of 5
following a purchase from 27/05/2024
Not enough taste
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Response from 321cbd
Hello and thank you for your comment.
We are sorry that your experience with our products did not live up to your expectations.
If you have encountered a problem with one of our products, please contact our customer service department. They will be happy to answer any questions you may have and help you find the right product for your needs.
The 321 CBD team
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Yolande D.
Rating: 1 out of 5
following a purchase from 18/05/2024
Unfortunately the packaging was non-existent, in fact the product box was very damaged but not the bottle. What's more, there was no expiration date, although I believe this is compulsory. I received a reply from your services one year after opening. What if I open the bottle in a year's time? I don't recommend your site. It's up to you to give me objective answers. I can't evaluate the product as I haven't finished the previous one from another brand. Best regards
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We attach great importance to the packaging of our products before shipment. However, during shipment, the package may be subject to inconvenience at the sorting center during scanning or transportation.
If your product is stored in a dry place, at room temperature and protected from light, it is still consumable as long as it has not been opened.
Once opened, we recommend keeping the product for one year, always in a dry place, at room temperature and protected from light.
We are always at your disposal should you have any questions concerning the consumption of the product or any other matter.
The 321 CBD team
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sylvie D.
Rating: 1 out of 5
following a purchase from 24/04/2024
Very satisfied with the de-stressing taste, very good product.
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Response from 321cbd
Hello and thank you for taking the time to post your review.
We are delighted to hear that you are satisfied with our products and that they meet your expectations.
The 321 CBD team
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sonia R.
Rating: 1 out of 5
following a purchase from 10/04/2024
The orange bud and amnesia kush flowers I ordered were very dry. I consumed them with a vapo. Set at 180 degrees, I was only able to inhale a puff, after which the flower was burnt. I tried moistening it with steam from a pan on a piece of paper. I was really disappointed, I was really expecting the effects described. I have spondylitis and migraine nausea with drug treatments. In short, pain is part of my daily life and I was expecting a little relief, a relaxing break ... but I couldn't see anything as the flowers were too dry and not usable in my vapo. I turned it down to 160 degrees just in case, but the flower still crumbled after a puff. I'm obviously disappointed. I'm sorry The orange bud flowers and the amnesia kush arrived too dry. I ordered them to relieve me of inflammatory disease and to relax to have a break in my daily life. I consumed them in a vapo set at 180 degrees. First puff ok, then nothing, the flowers are already burnt and unusable. I've tried moistening them with steam over a pan of water, but that's not enough. In short, I'm really disappointed because I wasn't able to experiment and taste the flowers. I expected so much from these flowers, but to take the risk of recommending them and having them arrive still too dry... and paying again. In short, I'm sorry, I would have liked to have been able to give my opinion on usable and consumable flowers.
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Response from 321cbd
Hello,
The products offered on our online site are 100% natural and grown without additives, which sometimes means that there may be variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
The 321 CBD team
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Florent R.
Rating: 1 out of 5
following a purchase from 29/03/2024
CBD flowers loaded with fertilizer. It's clear that productivity is the only objective. What's more, trichomes are scarce, and don't look very good. In short, pass.
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Response from 321cbd
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
The 321CBD team
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Fernando S.
Rating: 1 out of 5
following a purchase from 21/03/2024
Late delivery Very disappointed
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Response from 321cbd
Hello and thank you for taking the time to post your review.
Your order was indeed delivered on the day it was dispatched on 22/03/2024, however it was never scanned at the outbound sorting center.
Our customer service department therefore returned your order on 26/03/2024 with an additional commercial gesture. This return was delivered to you within 48 hours, i.e. on schedule.
Unfortunately, we cannot be held responsible for delivery problems encountered by Colissimo, and we always do our utmost to ensure that our customers receive their orders.
The 321 CBD team
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Laetitia V.
Rating: 1 out of 5
following a purchase from 12/01/2024
An order placed in January and still nothing received to date March 27. Never received any indication of the arrival of my order at the relay point.
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Response from 321cbd
Hello and thank you for taking the time to post your review.
After checking your customer account, an email was sent to you on 09/02/2024 to inform you that your package had been returned to us. We then offered you the option of having your parcel sent to a relay point or to your home address. Unfortunately, we did not hear back from you regarding your choice of shipment.
As a result, and in the absence of any response from you, your package has not been returned.
We invite you to contact us either by e-mail or by telephone so that we can reship your order either to your home address or to a relay point.
The 321 CBD team
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Bruno C.
Rating: 1 out of 5
following a purchase from 22/02/2024
I recommend, without hesitation
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction.
The 321 CBD team
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Marianna F.
Rating: 1 out of 5
following a purchase from 21/02/2024
After 1 week of use, I don't feel any benefit: I used to consume CBD oil from a competitor's brand at 5% in full spectrum, but I bought 321cbd's at 10% and it didn't work on me, which is very surprising, I have a small frame and am very sensitive to any substance. In any case, I won't repeat the experience, sorry.
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Response from 321cbd
Hello,
Thank you for your comment. We're sorry to hear that our products are not to your liking.
However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake).
These dosages may vary from one person to another, depending on their weight, their body and their needs.
There's no such thing as a perfect dose, as each person reacts differently to CBD.
The 321 CBD team
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Christmas M.
Rating: 1 out of 5
following a purchase from 19/02/2024
No effect
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Response from 321cbd
Hello, thank you for taking the time to post your review and we're sorry that the products you received did not give you complete satisfaction.
There are several ways to consume CBD (infusion, vaporization, oil, capsules...).
Each of these ingestion methods can act differently on different people, depending on their sex, weight and metabolism.
That's why we often advise our customers to try different products to get a better idea of what works best for them.
We have had feedback from customers for whom CBD has been a real relief in managing their various ailments.
The 321 CBD team
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Lucas R.
Rating: 1 out of 5
following a purchase from 14/02/2024
Quality to be desired
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Response from 321cbd
Hello and thank you for your comment.
The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower.
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order.
The 321 CBD team
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Nicolas D.
Rating: 1 out of 5
following a purchase from 15/02/2024
Very very nice product👍👌🏽
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Response from 321cbd
Hello and thank you for your comment.
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.
The 321 CBD team
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Sebastien D.
Rating: 1 out of 5
following a purchase from 08/02/2024
Kerosene degeulasse
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Response from 321cbd
Hello,
Thank you for your feedback.
We are sorry that our product did not live up to your expectations.
Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together.
The 321 CBD team
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David P.
Rating: 1 out of 5
following a purchase from 29/01/2024
I took a new variety... disappointed...
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Response from 321cbd
Hello and thank you for your comment.
Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store.
Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
The 321 CBD team
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Mehdi B.
Rating: 1 out of 5
following a purchase from 25/01/2024
Order arrived late Many branches Disappointed
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Response from 321cbd
Hello and thank you for your request.
After checking with our carrier, your order was delivered within 48 hours (working days).
Concerning the branches, please note that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this.
In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole.
We invite you to send us a photo, so that we can pass it on to our quality department, which will deal with your request as quickly as possible.
The 321 CBD team
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Frederic J.
Rating: 1 out of 5
following a purchase from 14/01/2024
Fast delivery
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services.
The 321 CBD team
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Manuela S.
Rating: 2 out of 5
following a purchase from 16/01/2024
Each package looks the same and has no description of the dosage.
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