The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
Hello and thank you for your comment.
We are committed to satisfying you with quality products and are delighted to hear of your satisfaction.
The 321CBD team
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Jeremy T.
Rating: 1 out of 5
following a purchase from 03/01/2024
Not very good quality and very expensive delivery
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Response from 321cbd
Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products.
If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
Delivery is free with no minimum purchase on our site.
When you purchased on our site, you benefited from free delivery.
The 321CBD team
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TRESALLET M.
Rating: 1 out of 5
following a purchase from 12/12/2023
Very unhappy because order Wednesday 20/12 and still nothing today. This makes two orders where the deadlines are not respected?
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Response from 321cbd
Hello and thank you for taking the time to post your review. After checking with our carrier and taking into account the public holidays, it is possible that your order took longer than normal to be delivered due to the high volume of orders and the public holidays. Delivery times are estimated at 24 hours, excluding weekends and public holidays (and excluding delays caused by our carrier beyond our control), as soon as your order has been dispatched. The 321 CBD team
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Benjamin B.
Rating: 1 out of 5
following a purchase from 01/12/2023
Up to now I've never had any problems, the quantity and above all the quality was good, but my last order of 25 gr was a big rip-off, they put trim in place of the Lemon Haze I'd ordered, it's unbearable, just branches and crumbs... I made a complaint which came to nothing, they obviously don't want to refund me or take back their mediocre product, nor do they want to send me back a good quality product... I don't recommend 321 CBD, it's a scam.
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Response from 321cbd
#N/A
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Quentin G.
Rating: 2 out of 5
following a purchase from 01/12/2023
Musty flower! Orange bud
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. All complaints are passed on to our quality department so that we can constantly improve the quality of our products. If you notice an anomaly on receipt of your parcel, please write to our customer service department, enclosing a photo of the product received. Our customer service team is always available to deal with any anomalies you may encounter on receipt of your order. The 321 CBD team
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Franck
Rating: 1 out of 5
following a purchase from 30/11/2023
I'd be ashamed to sell this cbd at this price, I don't recommend this site, they're thieves!
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Jean-Bernard A.
Rating: 1 out of 5
following a purchase from 23/11/2023
I have finally received notification of the delivery of my parcel? with a delay due to the carrier? I know I can count on you for a commercial gesture. I'm still waiting. It was certainly not in your habit but I had to shift my forecasts. Thank you for your attention and especially for listening to me.
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Response from 321cbd
Hello and thank you for your comment. After checking with our carrier, there was indeed a delay in the departure of your package, mainly due to weather conditions in our region. The 24H delivery with DPD is valid from Monday to Friday, they do not deliver on Saturdays. Your parcel was delivered this morning at 10:42 am, and an email has been sent to you to inform you of this. Unfortunately, we are dependent on our carrier. Sincerely, The 321 CBD Team
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alaa E.
Rating: 1 out of 5
following a purchase from 09/11/2023
not good and not as usual
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Response from 321cbd
Hello and thank you for your comment. We are sorry that our product did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Anne S.
Rating: 1 out of 5
following a purchase from 02/11/2023
I bought some gorilla trim and was really disappointed, there are only bits of branches and leaves. I'll have to use it as tea rather than for smoking. I'd buy more. I wouldn't recommend it at all. Answer to your question: as far as I'm concerned, there are no pistils or buds in this blend, just leaves and branches which have no beneficial properties. Smoking thc leaves already doesn't do anything, so cbd leaves are sure to have no beneficial effects... attached is a photo of what I have.
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Response from 321cbd
Hello and thank you for taking the time to post your review. Trim comes from all the residues left over from cutting CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. How you consume our products is up to you. We recommend consuming our CBD flowers by infusion or vaporization to limit the negative effects on human health that can be caused by the many harmful compounds in smoke. The 321 CBD team
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Maïté H.
Rating: 1 out of 5
following a purchase from 01/11/2023
late delivery
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Response from 321cbd
Hello, Thank you for your comment. After checking with your customer account and our carrier, the latter has indeed experienced a delay in delivery due to bad weather in your area. We apologize for this inconvenience and hope it will not happen again. However, our carrier is unfortunately not immune to the vagaries of the weather, and delays may occur. The 321 CBD team
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Marie H.
Rating: 2 out of 5
following a purchase from 26/10/2023
I received other brands of products that I had ordered, so I was disappointed, but I appreciated the quick return by e-mail of the return note for the products. I'm sending them back today, because between the storm and the bank holiday it wasn't easy to send them back before, so I hope it will be just as quick to send back the products I ordered as soon as the return parcel arrives. I'd like to point out that I live in Brittany where there's no post office, and it's always a pain when there's a problem with the sites when you have to travel miles to sort out the problem, which is why I'm so disappointed when this happens.
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Response from 321cbd
Hello, We thank you for your comment and apologize for the inconvenience. It may have been an error during the preparation of your order. However, we are delighted that our customer service team was able to solve your problem quickly. With Colissimo, you can send your parcel from your letterbox. We'll send you the link by e-mail so that you can return your order (in general) more easily. The 321 CBD team
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Carlier V.
Rating: 1 out of 5
following a purchase from 12/10/2023
No effect at all! Very disappointed
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Response from 321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, body type and needs. There's no such thing as a perfect dose, as each person reacts differently to CBD. The 321 CBD team
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Monique P.
Rating: 2 out of 5
following a purchase from 11/10/2023
I don't find this product effective, at least not on me. On the other hand, delivery times are very fast, and the presentation is excellent...
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Response from 321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, body type and needs. There's no such thing as a perfect dose, because everyone reacts differently to CBD. We're delighted to hear you're enjoying our services. The 321 CBD team
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YANNICK D.
Rating: 1 out of 5
following a purchase from 23/09/2023
Delivery times promised at two days were not met. Order placed on Monday 04/09 should have been delivered on Thursday 07/09 Received on 18/09 ......
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Response from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our team is doing everything in its power to ensure that such an inconvenience does not occur again in the future ! The 321 CBD team
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Sébastien P.
Rating: 2 out of 5
following a purchase from 19/09/2023
Delivery service to be reviewed.your 48h deadline are never respected. 10jours pr être livré c'est abusé et il n'y a même pas de geste commercial au près de leurs client.
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Response from 321cbd
Hello and thank you for your comment. Due to the high demand for our latest back-to-school offers, we have experienced a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, and our teams are doing their utmost to ensure that it does not happen again. The 321 CBD team
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Matthieu N.
Rating: 2 out of 5
following a purchase from 19/09/2023
Order advertised for shipment within 48 hours, took 10 days. No compensation offered.
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Response from 321cbd
Hello and thank you for your comment. Due to the high volume of orders for our latest Back to School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our team is doing everything in its power to ensure that such an inconvenience does not occur in the future. We apologize for the inconvenience and thank you for your patience and understanding. The 321 CBD team
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Ilyes B.
Rating: 2 out of 5
following a purchase from 19/09/2023
Same order too random either in material or in quality
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Response from 321cbd
Hello and thank you for your comment. Trim comes from the residue of the cutting of CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. The 321 CBD team
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Mickäel D.
Rating: 1 out of 5
following a purchase from 12/09/2023
Poor quality compared to usual, full of seeds, heads half brown really disappointed with this order.
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Response from 321cbd
Hello and thank you for your comment. We are sorry that the product you received was not up to your expectations. The products offered on our online site are 100% natural and grown without additives, which sometimes means that there may be variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Émeric
Rating: 2 out of 5
following a purchase from 10/09/2023
I am disappointed, I order for the first time, I receive my package after 15 days. On the phone, a lady told me that colissimo have a problem with the squanage of packages. But colissmo still hadn't received the parcel (10 days after placing the order), so I ended up sending an e-mail saying that I'd like to have a real explanation of the problem and that I didn't want to end up cancelling my order and rotting them on review sites. Strangely enough, the next day they dispatched my order and I received it 48 days later. As for the quality, the smell is there but the quality doesn't seem crazy to smoke.
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Response from 321cbd
Hello and thank you for your comment. Due to the high volume of orders for our latest Back to School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, 48-hour delivery times cannot be guaranteed due to the high volume of orders. Our Colissimo carrier has also experienced a delay in scanning parcels at the outbound sorting center, resulting in a delay in parcel delivery. If the parcel has not yet been scanned at the sorting center, Colissimo indicates that it is not yet in their possession. Our team is doing everything in its power to ensure that this inconvenience does not recur in the future. The 321 CBD team
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Emilie
Rating: 1 out of 5
following a purchase from 07/09/2023
The delivery never arrived.
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Response from 321cbd
Hello and thank you for your request. We are sorry to hear that your order did not arrive. Our customer service will contact you to rectify the situation. The 321 CBD team
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Jorge D.
Rating: 1 out of 5
following a purchase from 07/09/2023
An order validated on 06/9 still not delivered, without even a call from you !!!!
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Response from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. After checking, your parcel was delivered to your letterbox on 18/09/2023. If you have not received it, please contact us by phone or e-mail. Our customer service is always available to answer your questions. The 321 CBD team
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José P.
Rating: 1 out of 5
following a purchase from 05/09/2023
Too much time between order and delivery. Ordered on 4/09/2023 and on 16/09/2023 still received nothing.
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. We apologize for any inconvenience this may cause, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
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Client
Rating: 1 out of 5
following a purchase from 05/09/2023
Hello, 48h delivery according to the site, order placed on September 4, 2023, today is September 16, 2023, still no news. I asked for a commercial gesture, a 10% voucher that can't be combined with other promotions...I place my orders when there's a 40 or 50% discount, so the commercial gesture is useless. I would have preferred 1g of another product to test. In short, this was my first test on this site, and therefore my last. Hoping to receive my order one day... Yours sincerely
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. Your order was delivered to your letterbox on 16/09/2023 and we hope you received it safely. We apologize for this inconvenience, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
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Emilien D.
Rating: 1 out of 5
following a purchase from 05/09/2023
Tro long no compensation other than a 10% code wowhhh for a 10-day delay
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our customer service team has contacted you several times to explain the situation and why delivery times have unfortunately been extended. Our team is doing everything in its power to ensure that such an inconvenience does not recur in the future. We apologize for this inconvenience, which is why we have offered you 10% off your next order. The 321 CBD team
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Raphael B.
Rating: 1 out of 5
following a purchase from 05/09/2023
Meine Ware ist nicht angekommen! Ich bestelle nie wieder.
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Response from 321cbd
Hello and thank you for your comment. Our customer service has contacted you to inform you that the parcel was delivered on 08.09.2023 against signature to the address provided. If you have not received the parcel, please contact our carrier GLS to initiate an investigation. Your 321 CBD team
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Yoann G.
Rating: 1 out of 5
following a purchase from 02/09/2023
order placed on 05-09-2023 , we are currently on 13-09-2023 and I still have not received anything although it says delivery in 24-48h! the carrier site says: "Your Colissimo will soon be entrusted to us! It is currently being prepared by your sender. As soon as we receive it, you can track its progress here. If you have any questions, please contact your sender or their customer service department."
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, but our teams are doing their utmost to ensure that you receive your order as quickly as possible. The 321 CBD team
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Carole B.
Rating: 1 out of 5
following a purchase from 31/08/2023
Very dissatisfied, 2nd order on 06/09/23 10h24, we are on 11/09/2023 still no delivery You do not keep your commitments
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Response from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We do our utmost to ensure that your order is delivered as quickly as possible and apologize for any inconvenience caused. As customer satisfaction is our top priority, all complaints are forwarded to the appropriate department so that we can always listen to our customers' needs and requests. The 321 CBD team
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Sylvain T.
Rating: 1 out of 5
following a purchase from 31/08/2023
Liver problems
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Response from 321cbd
Hello and thank you for your comment. We are very sorry that your experience with us did not go as you expected. If you encountered a problem with your order, please contact our customer service department. They are always available to answer your questions. The 321 CBD team
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hommais C.
Rating: 1 out of 5
following a purchase from 11/08/2023
No delivery So, no delivery for an order placed on August 10 and credit card payment 48 hours later, or, nevertheless, they don't seem to mind (not even an apology). However, delivery is part of the order and the company is indeed responsible for the correct receipt of the product ordered and the customer is entitled to demand reimbursement (article 229-15) of the consumer code, so no....What do you want, we're not in it (from Colissimo)" Yes, we are! You're responsible and I'll be happy to send you a summons.
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Response from 321cbd
Hello and thank you for taking the time to post your comment. We can confirm that your order left our premises on time, and was then picked up by our carrier. It is possible that there may be a slight postal delay, especially at a time when sorting centers are sometimes holding back flows in order to lighten certain rounds, or using temporary staff. Unfortunately, we are dependent on our carrier, who sometimes gives an indicative delivery time. However, after checking with our carrier, your parcel was delivered to your letterbox on 23/08/2023 at 9:19 am. Due to a delay at the sorting center in department 11, your parcel unfortunately took longer to reach you, for which we are very sorry. We would like to thank you for informing us of your dissatisfaction. Customer satisfaction is our priority and we would like to rectify the situation. The 321 CBD team
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Clo
Rating: 1 out of 5
following a purchase from 10/08/2023
I received the wrong product
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that you did not receive the product you ordered. If you notice an anomaly when you receive your parcel, please contact our customer service department with a photo of the product received. Our customer service team is always on hand to answer any queries you may have. The 321 CBD team
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L F.
Rating: 1 out of 5
following a purchase from 06/07/2023
Delivery of 7 days, twice consecutively without commercial gestures of type point of reductions in spite of fidelity since several years. Special discounts have been reduced. At another site, discounts +, with a bonus offered, trim offered and free delivery, followed and respected... Disappointed, yet satisfied for many years. I don't think I could buy from 321cbd... Despite my numerous e-mails to inform you of my dissatisfaction, no reaction from you other than blaming your partner, the post office and standard e-mails in reply. It's a pity, your products are good, but customer service is not evolving in the right direction!
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are unfortunately dependent on our carrier Colissimo to route and deliver your orders. Unfortunately, Colissimo can sometimes encounter scanning delays in sorting centers, which lengthens delivery times. Unfortunately, these delays are beyond our control. What's more, for every situation, our customer service team makes it a point of honor to respond to all our customers and find a solution together. Unfortunately, we are unable to offer any commercial gesture in the event of long delivery times. However, we always notify our carrier as soon as a problem arises during delivery. This is to make sure it doesn't happen again. As proof, your last order was delivered within 48 hours. We always take our customers' feedback very seriously. The 321 CBD team
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Jean-michel
Rating: 1 out of 5
following a purchase from 24/06/2023
Very poor quality trim, to be avoided.
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Response from 321cbd
Hello and thank you for your comment. Trim comes from all the residues of the cutting of CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice an anomaly when receiving your order, we invite you to contact our customer service team, who are always available and happy to help. The 321 CBD team
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marie B.
Rating: 1 out of 5
following a purchase from 19/06/2023
My cat hasn't improved at all, his anxiety is still there, and when I put it under his tongue he drools and when he sees me coming towards him with the bottle he cries. As a result, he's worse than before, so stop it. 18? lost.
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Response from 321cbd
Hello and thank you for taking the time to post your review. It's entirely possible that CBD oil isn't right for your cat, because of its taste or texture... Have you tried it in his food? Did you consult your vet before giving it to your cat? It's important to know that medical advice is always preferable, both for us and for our pets. Don't hesitate to talk it over with him or her, your vet will be able to give you the best advice. The 321 CBD team
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Yoann G.
Rating: 1 out of 5
following a purchase from 30/05/2023
Hello, usually I buy my cbd in a shop near me and after having fallen on one of your promotions I let myself be tempted for a 1st order, in the program 5g of orange Bud - 5g of critical - 5g of lemon haze and 5g of amnesia Kush. Weight-wise, nothing to complain about, all around 5.5 6g, after opening I noticed that the 4 varieties were quite dark in color, rather dry and very light smelling, I still had some lemon haze & orange Bud from my little shop, a beautiful orange-green color and very fragrant! As for taste and smell, there's nothing to see here either, it's really not terrible, very light taste and no sensation at all, just the opposite of the one from my little shop, I think this will be my 1st and last order... I prefer to pay more in store and have a quality product... Yoann
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. In addition, the variety may differ from one supplier to another. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. The 321 CBD team
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Damien L.
Rating: 1 out of 5
following a purchase from 07/05/2023
Order received after one week unacceptable when I was told 48 hours for delivery
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier ensures 48-hour deliveries in mainland France. However, it is possible that the carrier encounters delays at the sorting center during the scanning and routing of parcels. We are sorry that you have not received your parcel within 48 hours. The 321 CBD team
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Jeremy D.
Rating: 1 out of 5
following a purchase from 04/05/2023
Amnesia in name only, ultra-moist head...
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Response from 321cbd
Hello and thank you for your comment. We?re sorry, it?s true that some varieties are wetter than others. Everyone is free to have their own preferences and we can only respect yours, hoping not to disappoint you with your next order. The 321 CBD team
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tibo
Rating: 1 out of 5
following a purchase from 04/05/2023
3 times filtered! bad smell like soap!
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that CBD resin did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Pierre I.
Rating: 1 out of 5
following a purchase from 03/05/2023
I ordered two days before a 50% discount. I sent an email to see if you could make a gesture. No answer! A lost customer!
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Response from 321cbd
Hello and thank you for your comment. Unfortunately we have not received an email from you. We invite you to do so directly via the "Contact us" tab on our website. When you contact us, you can follow your exchanges with our service directly from your order history. The 321 CBD team The 321 CBD team
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Flav
Rating: 1 out of 5
following a purchase from 01/05/2023
A regular customer for over 2 years, I've always been satisfied with the quality/price ratio of their products, until I had to contact their customer service department. I used to buy the same variety of flowers, but on my last order I received a poor quality product: relatively airy flowers containing seeds, bad smell and bad taste. I should point out that these characteristics are still common for certain varieties grown outdoors. Except that the variety ordered was supposed to be an indoor one! In my opinion, a mistake was made at the time of ordering, but the customer service department justified itself by citing variations between several batches. In absolute terms, this is absolutely true, and I've already observed this since I've been ordering the same variety for 2 years. Only this time the product is not AT ALL the same, and for the reasons mentioned above I can confirm that it's not a variety grown indoors. In the end, all they offered me was a 10% discount voucher, scant consolation for a former customer who regularly spends good sums with them. [EDIT] I understand that you have a strict policy on complaint deadlines but I think you could have made an exception for a former customer like me who has spent a 4-figure sum with you over the past 2 years. But hey, I should have checked the product on receipt, that'll teach me to trust.
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Response from 321cbd
Hello and thank you for taking the time to post your review. After checking with our customer service department, we have indeed observed a complaint on your part for a variety received at the beginning of April 2023. As indicated during your exchanges with our customer service department, you have 15 days to make a complaint if you encounter a problem with your order. After this period, we are unfortunately unable to respond positively to a complaint. In addition, our service has offered you a commercial gesture on an exceptional basis due to the fact that the complaint deadline has passed. The 321 CBD team
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Yoann
Rating: 1 out of 5
following a purchase from 17/04/2023
The rest is fine (transport and packaging).
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Response from 321cbd
Hello and thank you for taking the time to post your review. If you encounter a problem when receiving your order, please contact our customer service department with a photo of the product received. This will enable us to deal with your request as effectively as possible. The 321 CBD team
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