Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 094 published reviews

Summary of reviews

The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.

Reviews 1 and 2 stars

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P
Pauline M.
Rating: 2 out of 5
following a purchase from 30/01/2023
My cbd didn't have the usual taste or smell at all, and it looks wetter than usual.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our top priority, and we are constantly striving to improve the quality of our products. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
F
Franck C.
Rating: 2 out of 5
following a purchase from 28/01/2023
Not great value for money - other sites are cheaper and of better quality
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Response from 321cbd
Hello and thank you for your comment. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. Our customer service team is always available to help you with any problems you may encounter when receiving your order, and we invite you to contact them. The 321 CBD team The 321 CBD team
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Flop?S
Rating: 2 out of 5
following a purchase from 27/01/2023
I'm used to ordering my cbd on this site, but I'm a bit disappointed. I only got small flowers on my last order. This is unusual, but disappointing enough to be worth mentioning. On the other hand, the grass is of high quality.
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Marcel B.
Rating: 2 out of 5
following a purchase from 27/01/2023
I believe that the European and French authorities are using means such as pharmaceutical and chemical standards that are not provided for by the law to circumvent it and make your products non-consumable for the proletariat and ensure the passage of the dominant species.
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Sara.a
Rating: 1 out of 5
following a purchase from 22/01/2023
Beware, this is not a French site, despite what they'd have you believe. Their European decree is false. Smoking their cdb can cost you your license.
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Response from 321cbd
Hello and thank you for your comment. Our entire product range complies with current European Union legislation, i.e. a THC content of less than 0.3%. Nevertheless, with regular consumption, the low percentage of THC present in CBD accumulates in the body and may react positively to a saliva or urine screening test. It's important to know that it's possible to have a positive saliva test with CBD if your CBD consumption is high, which includes a higher level of THC in your blood. As a general rule, in the case of moderate and occasional consumption, traces of THC in CBD can be detected for 6 to 8 hours in the saliva test. If consumption is moderate but regular (several times a week), traces of THC in CBD will be detectable for 24 hours in a saliva test. Finally, if consumption is both high and daily, traces of THC contained in CBD may be detectable in the saliva test up to 7 days after the last intake. We invite you to contact our customer service department for further assistance. How you consume our products is up to you, and 321 CBD cannot be held responsible in the event of a positive test. The 321 CBD team
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Charlotte B.
Rating: 1 out of 5
following a purchase from 21/01/2023
My parcel has not arrived
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Response from 321cbd
Hello and thank you for your comment. Delivery times for Martinique may be longer due to the fact that the parcel is subject to customs control on arrival on the island. Packages take an average of one week to be delivered. The 321 CBD team
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Fanny
Rating: 2 out of 5
following a purchase from 14/01/2023
One week delivery and not delivered at -48h? Second time I order and it's still a week. I don't mind, but I think it's outrageous to write it in big letters on the site when it's not true.
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Response from 321cbd
Hello and thank you for your comment. Your parcel was handed over to our carrier on the day it was dispatched, i.e. 19.01.2023. However, due to a national strike (beyond our control), there were delays in the delivery of parcels. As some sorting centers do not work at weekends, deliveries resume on Monday and your parcel was made available to you on 23.01.2023. That's 2 working days after your order was dispatched. Concerning your first order, it was dispatched on Christmas Eve, December 24 and 25 being a weekend, delivery was resumed on Monday for delivery on Tuesday. Delivery in 48 hours is effective from the moment your order has the status shipped, excluding weekends and public holidays and excluding exceptional events (such as a national strike) that could delay the routing or delivery of packages. The 321 CBD team
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Terras J.
Rating: 2 out of 5
following a purchase from 08/01/2023
Delivery niquel disappointed with the quality of amnesia kush and orange Bud the Ringo and tsunami was better
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Response from 321cbd
? The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the other. Hello and thank you for your comment. As customer satisfaction is our top priority, we would like to thank you for informing us of your dissatisfaction. If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321 CBD team
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Yvelyne L.
Rating: 2 out of 5
following a purchase from 01/01/2023
I don't find it very effective, even ineffective.
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Response from 321cbd
Hello, thank you for your feedback. We are sorry that our product did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Nora K.
Rating: 2 out of 5
following a purchase from 31/12/2022
You asked me to give an opinion when my cat has just started the treatment. We are only one drop away, so no results yet. Ask me again in 1 month.
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Response from 321cbd
Hello and thank you for your comment. It's normal not to be able to give an opinion when you start using a product. Please let us know when your cat has been using the product for a few weeks. The 321 CBD team
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Valerie M.
Rating: 2 out of 5
following a purchase from 31/12/2022
Less qualitative than the other times, I think I did not receive my ordered quantity and it is very dry.
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Response from 321cbd
Thank you for your feedback. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this to our attention. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received (weighed and sealed). Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
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Christine F.
Rating: 2 out of 5
following a purchase from 21/12/2022
The cbd ordered by ringo was of poor quality, too dry, lots of branches...in short, very disappointed.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. As customer satisfaction is our top priority, we would like to thank you for notifying us of your dissatisfaction. If you notice an anomaly upon receipt of your parcel, we invite you to write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321 CBD team
J
Jef R.
Rating: 2 out of 5
following a purchase from 16/12/2022
The afghan is good and you can smell it a little, but you need 5g at a time. The oil bof 40% not top, the ringo if it makes 24% I do not know yet of what. Ideally I think the best thing is to buy the seeds and grow them, it will cost less To answer cbd 321 I think it's not just a question of the person. I give the 40mg to my wife who has cancer, so one bottle has no effect on her and I have nothing (apart from muscle aches) but there's something missing. ringo is not strong, it's not strong. Your resin provides a little extra but nothing better. You're already doing better than in France, where they don't give a damn about people.
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Response from 321cbd
We thank you for your comment and are sorry to hear that our products are not suitable for you. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day. These dosages may vary from one person to another, depending on their weight, their body and their needs. What's more, whether for flower, oil or resin, there is no perfect dosage, as each person reacts differently to CBD. Ringo's gift flower may not be right for you. That's why you may not feel the effects. The 321 CBD team
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Lilyan B.
Rating: 2 out of 5
following a purchase from 15/12/2022
Personally, I find that my CBD order tastes like straw and I received almost only powder - - -
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Response from 321cbd
Hello and thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this problem to our attention. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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Mélanie M.
Rating: 2 out of 5
following a purchase from 13/12/2022
Delivery longer than expected and lower quality product ... Perhaps a victim of its success! In any case, I've been disappointed with my order for several weeks now ... I'm thinking of changing site ...
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Response from 321cbd
Thank you for your feedback. We're sorry to hear that your experience was disappointing, and we really appreciate you bringing this to our attention. If you notice an anomaly upon receipt of your package, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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Tony S.
Rating: 2 out of 5
following a purchase from 24/11/2022
2g large branch
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, and we really appreciate you bringing this to our attention. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321 CBD team
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Anna L.
Rating: 1 out of 5
following a purchase from 08/11/2022
The site tells me that I received my order on November 16, but I'm still waiting for it. I've never had any problems before.
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Response from 321cbd
Hello, We are very sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation, so we will be contacting you to resolve this issue. The 321CBD team
K
Kaci
Rating: 1 out of 5
following a purchase from 03/11/2022
Stop scamming people all the rates are wrong yet I was a loyal customer
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Response from 321cbd
Hello, Thank you for your comment. Our flowers have a naturally high level of CBD, we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC level in the European Union. The 321CBD team
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Amine B.
Rating: 1 out of 5
following a purchase from 01/11/2022
Order placed on 30 October, received on 7 November 2022. Deadlines not respected. Very disappointed and would like to receive a commercial gesture.
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
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Sabrina A.
Rating: 2 out of 5
following a purchase from 31/10/2022
10 days delivery time
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
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Anne K.
Rating: 1 out of 5
following a purchase from 31/10/2022
impossible to finalize my purchases your system of payment is not good. So for the 3rd time I'm buying from another site....dommage
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Response from 321cbd
Hello, Thank you for your review and we are sorry to hear that your experience was disappointing. We really appreciate you bringing this issue to our attention. Should you encounter this problem again, please do not hesitate to call our Customer Service Department when making future purchases on our website, so that you can finalize your order with our advisors. The 321CBD team
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Florian V.
Rating: 1 out of 5
following a purchase from 30/10/2022
CBD levels announced at 24%. It's all nonsense. The maximum CBD content per THC is 38, and the average is more like 30. In other words, cannabis with 0.2% THC (European) can NEVER have more than 0.2*30 or 35 = 7% CBD. That's like saying 2+1 = 10. A bogus company that doesn't give a g**** damn about its "customers".
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Response from 321cbd
Hello, The 321 CBD team would like to thank you for taking the time to give us your opinion on our services, as well as for the masterful math lesson. Our flowers have a naturally high CBD content, and we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC content in the European Union. The 321CBD team
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Bulot B.
Rating: 1 out of 5
following a purchase from 30/10/2022
Order placed 1 week ago and still nothing received misleading advertising delivery level
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
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Ab
Rating: 1 out of 5
following a purchase from 29/10/2022
I haven't received it yet!
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. According to the colissimo tracking system, your parcel has been delivered to your letterbox. We hope you have received your parcel safely The 321CBD team
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Félix B.
Rating: 1 out of 5
following a purchase from 29/10/2022
"Chronopost 24-48h" 7 days later, still nothing. Never home again.
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Response from 321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a stopped tracking (beyond our control). We hope you have received your new parcel and would be delighted to hear your opinion on this return. The 321CBD team
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Rhum1
Rating: 1 out of 5
following a purchase from 29/10/2022
Parcel in dispatched status but official departure 1 week later without the slightest response from the customer service department contacted twice in this regard!
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. We hope you have received your parcel safely The 321CBD team
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Fred
Rating: 1 out of 5
following a purchase from 28/10/2022
Bottle received empty and customer service unreachable
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Response from 321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service has provided you with a solution with the refund of your order following an empty bottle received. (beyond our control). The 321CBD team
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Joël V.
Rating: 1 out of 5
following a purchase from 28/10/2022
I placed a first order order 01/11/2022, error of payment of 59.30?! I try again with another order of 61,60? the payment is passed but nothing received, and on my account no order whereas I was well debited on my account. Complaint made by e-mail and no REALLY DISAPPOINTED feedback for my first experience with 321 cbd!!!!!!
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Response from 321cbd
Hello, We thank you for your comment and are sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a payment error (beyond our control). We hope that you have received your parcel and would be delighted to hear your opinion on this return. The 321CBD team
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Laurent
Rating: 1 out of 5
following a purchase from 28/10/2022
I placed an order for almost 200? the post office said they had delivered the parcel but I haven't received anything? I'm really disappointed! If the first two deliveries were ok, this one has totally crashed! I'm disgusted? what can I do?
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Response from 321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a package delivered but not received (beyond our control). We hope you enjoy your new parcel. The 3231CBD team
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Julien D.
Rating: 1 out of 5
following a purchase from 28/10/2022
Hello, I placed an order on November 02, 2022, and I still haven't received anything. It's been a week and I still haven't heard from you.
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Response from 321cbd
Hello and thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed.
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Cyrille B.
Rating: 1 out of 5
following a purchase from 28/10/2022
I never received it with an announced delay of 24/48 h...still nothing after more than a week.
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Response from 321cbd
Hello, thank you for your comment. For all orders placed before 2pm from Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays, which are beyond our control). 48H delivery is effective from the moment your order has been shipped. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
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Ganeul
Rating: 2 out of 5
following a purchase from 28/10/2022
Average flower quality, almost non-existent taste, and too powerful.
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Response from 321cbd
Hello and thank you for your comment. We invite you to write to our customer service, if you notice any anomaly upon receipt of your package, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter when receiving your order. The 321CBD team
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Jeremy
Rating: 1 out of 5
following a purchase from 28/10/2022
I ordered over a week ago. I have received nothing. No one answers y phone y messages. Extremely disappointing.
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur in certain regions, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. According to the colissimo tracking system, your parcel has been delivered to your letterbox. We hope you have received your parcel safely The 321CBD team
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Nicolas B.
Rating: 1 out of 5
following a purchase from 27/10/2022
Your products are donkey piss.
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Response from 321cbd
Hello, Thank you for your comment. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team
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Raph
Rating: 2 out of 5
following a purchase from 27/10/2022
Unfortunately this bad note is not really for 321CBD, but for the carrier (GLS). I'm having my order delivered in Germany and the delivery, initially scheduled for Friday 04, is postponed every day for the following day. Let's see if it arrives tomorrow, or if there will be a fourth postponement... !
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The 321CBD team
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B.bruno
Rating: 1 out of 5
following a purchase from 24/10/2022
Hello, I was advised to visit this site and was told that it was good, "maybe" but the communication was not so good. Order placed on 31/10/2022 with carrier tracking also received on 31/10/2022. It is now 4/11/2022 and I have still not received my order. I've written to them by email, received no reply, written to their Facebook page, received no reply, and phoned them today on the answering machine, hoping one day to receive my order! I will surely think twice before recommending. Sincerely
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Response from 321cbd
Hello, We apologize once again for the inconvenience caused. During promotional periods, lead times can be longer than usual, depending on the volume of orders to be processed. This time, we had several thousand orders to prepare and send. Your YBUAJDKLX order was prepared and dispatched on the same day, Monday 31/10/2022. The Colissimo carrier collected the day's orders that same evening. The following day was a public holiday (Tuesday 01/11/2022), which further slowed down deliveries. Colissimo sometimes keeps orders "aside" and scans them later if there is a large volume to be processed. In fact, parcel tracking is activated as soon as the carrier scans the barcode in its warehouse (so you can follow the progress with your tracking number). According to the Colissimo tracking system, your parcel was delivered on Monday. Once again, we apologize for the longer-than-usual delivery time. Please do not hesitate to contact us if you have any questions. Sincerely, 321CBD Customer Service
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Catherine B.
Rating: 1 out of 5
following a purchase from 24/10/2022
Expensive and not effective. No effect on my pain. Perhaps you need doses of 50 drops a day, in which case a bottle of 200 drops would last 4 days! Quite a budget!!!!
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Response from 321cbd
Hello, Thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, their body and their needs. To find out what dosage and percentage is right for you, you can use our calculator at the bottom of the oils page. There's no such thing as a perfect dose, as each person reacts differently to CBD.
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Michel
Rating: 1 out of 5
following a purchase from 23/10/2022
Absolutely no effect Disgusted 31
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Response from 321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. Dosage may vary from person to person, depending on weight, body type and needs. There's no such thing as a perfect dose, because everyone reacts differently to CBD. The 321CBD team
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Ergota
Rating: 1 out of 5
following a purchase from 21/10/2022
I've been ordering from this site for 2 years or more. -Price largely questionable compared to the trade found in town. - Delivery time "48h" when I'm delivered 4 to 5 days systematically. -The quality of the flowers is also average, I often find flowers with huge branches that count in the weight of the blow and seeds. Several messages, no reply. Thanks aurevoir.
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Response from 321cbd
Hello, We are sorry to hear that your experience with us was not up to your expectations. We would like to rectify the situation, so please contact us by email or telephone to resolve this issue. The 321CBD team
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Yves L.
Rating: 1 out of 5
following a purchase from 18/10/2022
I bought a 10% cbd oil and compared it to the oil I had taken before in a store near me the effects are almost nil I'm really disappointed.
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Response from 321cbd
Thank you for your feedback. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together.