Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 1 and 2 stars

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LE ROUX M.
Rating: 2 out of 5
following a purchase from 02/06/2022
The cbd gellules don't really help me sleep.
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Response from 321cbd
We are very sorry that you did not enjoy the CBD capsule product. We're sorry the variety didn't live up to your expectations. CBD products are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or possibly work out a suitable solution together. The 321CBD team.
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Julien V.
Rating: 1 out of 5
following a purchase from 02/06/2022
Delivery time far too long Take a leaf out of Amazon?s book
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. However, for all orders placed before 2pm Monday to Friday, we ship the same day and deliver within 48 hours (except for postal delays beyond our control). 48H delivery is effective as soon as your order has been shipped. Your order, placed on 06/06/2022 at 16:18, was therefore prepared by our order preparers the following day, 07/06/2022, and picked up by our carrier the same day. Your parcel began its journey on Wednesday June 8, and according to the colissimo tracking system your parcel was delivered on Friday June 10. The 321CBD team.
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Alexandre C.
Rating: 2 out of 5
following a purchase from 01/06/2022
Not great, can do better
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to our quality department, so that we can always listen to our customers' needs and requests, and use them to improve and prosper. From your customer file, we can see that you have placed an order for the Swiss Tsunami variety. We are sorry that the variety did not live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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michael B.
Rating: 1 out of 5
following a purchase from 01/06/2022
one week after ordering still no delivery!
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. Your order placed on 24.05.22 was picked up by our carrier on the same day. According to the colissimo tracking system, your parcel was delivered to your letterbox on 27.05.22 at 15:04. We would like to rectify the situation, so our customer service department will contact you in order to regularize this dispute and ensure your complete satisfaction. The 321CBD team.
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Laetitia E.
Rating: 1 out of 5
following a purchase from 30/05/2022
I liked c3 that I bought but I am disappointed by the cbd afghans gold it is hard not manageable and I preferred the Afghan to 40% I will recommend and the rest of my package but big disappointment for the Afghan gold and it is not given and hard to the point that it hurts my fingers to write !!!!!
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Response from 321cbd
We apologize for any inconvenience caused. Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. The 321CBD team.
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Cédric
Rating: 2 out of 5
following a purchase from 29/05/2022
Best site to buy quality cbd in my opinion. Unbeatable value for money. Update: last order extremely disappointing. The flowers are brown, greasy, bad tasting and clearly processed to reduce the thc like many other online retailers do. Big disappointment, I'll have to find a new seller. 25g bought for nothing. It's a real shame, I was happy with them up to that point.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly on receipt of your parcel, together with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order. The 321CBD team.
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DG
Rating: 1 out of 5
following a purchase from 29/05/2022
cancellation requested yesterday at 5:13 p.m. without any return, again people not very serious and not very reliable, I wanted to change site, I think of returning on the old one, we will see thereafter but for the moment the impression which I have, it is not very serious and not very rigorous. we will see how the refunding occurs and failing that a new evaluation will be left...
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Your request has been taken into account by our customer service department. Your request was made on 08 June 2022 at 17:13. As stated on our website, customer service is open Monday to Friday, 9am to 1pm and 2pm to 5pm. As a result, we were unable to cancel and refund your order the following day. The 321CBD team.
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Jamila Y.
Rating: 1 out of 5
following a purchase from 28/05/2022
Delivery to be reviewed!
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Response from 321cbd
Thank you for your comment. We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation, so our customer service team will contact you to ensure your complete satisfaction. When the post office is unable to deliver a letter to the addressee because it cannot be found at the address indicated, it returns it to the sender. 321 CBD is committed to ensuring that every order placed through our online store reaches its destination safely. We have noted that our customer service department has returned your order to us at our expense, so that you can be sure that your order has been received correctly. The 321CBD team.
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Kempner
Rating: 2 out of 5
following a purchase from 28/05/2022
Disappointed, product not concentrated enough, bad telephone advice especially for people who are not familiar with CBD. Useless expense, product bought back in pharmacy with relevant advice.
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Response from 321cbd
We set high standards for ourselves and are sorry to hear that they were not met during your interaction with our company. Your feedback helps us to do better. We are looking into this issue and hope to resolve it quickly and correctly. The 321CBD team
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Didier A.
Rating: 1 out of 5
following a purchase from 25/05/2022
I have not received my last order
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Response from 321cbd
Thank you for your feedback. We really appreciate you bringing this issue to our attention. After checking with our customer service department, we are delighted to see that the dispute has been resolved and that you received your order successfully.
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Ingrid J.
Rating: 2 out of 5
following a purchase from 16/05/2022
I received the wrong product, after telephone discussion I was promised to return the voucher the same day after receiving the photo of the product I had received by mistake, result I received the good product only yesterday, so a lot of waiting. As for the product itself, well, I haven't tried it yet!
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The 321CBD team.
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DELAGE
Rating: 1 out of 5
following a purchase from 15/05/2022
I still haven't received anything after an order placed 1 week ago!!!! I am very dissatisfied
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Response from 321cbd
We apologize for any inconvenience caused. Our customer service has received your complaint. An investigation is underway with our carrier in order to obtain more information about what may have happened during the delivery of your parcel. To avoid you having to wait too long, our customer service department has reshipped your order today. We hope you will enjoy receiving it. The 321CBD team.
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Kevin P.
Rating: 2 out of 5
following a purchase from 14/05/2022
Good but there are lots of seeds
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Response from 321cbd
We apologize for any inconvenience caused. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the level of CBD present in the flower. The 321CBD team.
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christine W.
Rating: 1 out of 5
following a purchase from 14/05/2022
For the moment, no comments regarding consumption, but ordering and delivery are quick and easy, despite the fact that ultra-marine delivery is always complicated.
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Response from 321cbd
Thank you for taking the time to share your opinion. :) We are particularly pleased to hear that your order has been received. We invite you to give us feedback on the varieties you ordered, in the hope that the rating will be more attractive :) The 321CBD team.
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Arnaud G.
Rating: 1 out of 5
following a purchase from 12/05/2022
No good taste, very sore throat
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Response from 321cbd
Hello, We are sorry that the CBD products you received did not suit you. If you have any complaints, please contact 321CBD customer service via the contact form on the website. We remain at your disposal. Yours sincerely, The 321CBD team
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evelyne P.
Rating: 2 out of 5
following a purchase from 11/05/2022
Satisfied by the services (order, delivery etc) but product "Flower CBDMoonRock 70%" too compacted....Not adapted to be smoked.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. Moonrock is not your average CBD flower. In fact, it's a manufactured product that undergoes a complex and meticulous process. To achieve this, the CBD flowers are first infused in hemp oil. Once impregnated, the flowers are rolled in pollen and skuff, more commonly known as resin. The result is these small, smooth, crumbly moonstones in shades of green and brown. Moon Rock can be smoked with a bong. However, the product does not burn. It is essential to mix it with dry CBD flower. Without it, only the kief and CBD resin will be brought to a high temperature. You won't be able to enjoy top-quality buds. To preserve taste and aroma, it's best to use a glass bong. There's nothing to stop you smoking Moon Rock with a dab pipe. Just make sure you have a nail head large enough to accommodate the preparation. This time, you don't necessarily need to mix it with CBD flower. However, it is crucial to crumble the product well to get the most out of its effects. The 321CBD team.
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Salomé
Rating: 2 out of 5
following a purchase from 11/05/2022
I don't feel any effect
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Response from 321cbd
We are very sorry that you did not enjoy the product CBD oil Chanvreo 20% . We're sorry the variety didn't live up to your expectations. As an example, most consumers take between 50 mg and 250 mg of CBD per day. Of course, dosage varies from one person to another, depending on age, experience, feelings, pain intensity, etc. To maximize the effects of CBD, always start with a small amount and increase as you go along. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Ben D.
Rating: 1 out of 5
following a purchase from 06/05/2022
Very disappointed by the quality of the flowers, the swiss tsunami has no taste and is therefore disgusting to smoke. I thought I'd made a bargain, but in the end I ended up with 10g that I have no desire to consume?????
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Response from 321cbd
We are very sorry that you did not enjoy Swiss Tsunami. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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marie paule S.
Rating: 1 out of 5
following a purchase from 06/05/2022
no evidence of any improvement.
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Response from 321cbd
We are very sorry that you did not enjoy CBD Oil 5%. We are sorry that the variety did not live up to your expectations. As customer satisfaction is our top priority, we thank you for informing us of your dissatisfaction. We invite you to get in touch with our customer service team, who will be happy to help you find a variety that meets your criteria, or perhaps find a suitable solution together. The 321CBD team.
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Mr D.
Rating: 2 out of 5
following a purchase from 06/05/2022
No effect on RLS and no information on number of drops to take
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Response from 321cbd
With CBD, there's no risk of overdosing, but there's no perfect dosage either. If you suffer from RLS, you need to adjust the dosage according to the intensity of your pain and how you feel. Start with a low dose to see if it has much effect or not. If you feel you need more, increase the dose gradually. If in doubt, ask your doctor or pharmacist for advice on the best dosage for you. Once again, it's important to remember that CBD is not a medicine and cannot replace proper medical care. Sometimes, CBD is enough on its own. But in some cases, it can be used as a complement to medication. Whatever the case, listen to your body, and choose the CBD format that suits you best. For the 10% Nerobi oil product, consumers typically take between 50 mg and 250 mg of CBD per day, or 10 to 50 drops per day. Of course, this dosage varies from person to person, depending on their needs, pain, feelings and experience with CBD. The 321CBD team.
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Gwendolyne
Rating: 1 out of 5
following a purchase from 05/05/2022
I am happy in general but the last order does not pass I placed the same order a super with the smell impeccable and the last dry to make me sneeze for 3 days I am above the last order
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We would like to rectify this situation, and our Customer Service department will contact you today in order to proceed with a new return of the ordered variety as a commercial gesture: Nina Limone to ensure your complete satisfaction. :) The 321CBD team.
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Geraldine L.
Rating: 1 out of 5
following a purchase from 04/05/2022
I still have not received my parcel and it is now 15/05/2022, one week after my order. I will not recommend
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Response from 321cbd
Thank you for your feedback. We're sorry to hear about your disappointing experience, and we really appreciate you bringing this issue to our attention. We have taken great care to open an investigation with our carrier to obtain information on the incident that may have occurred during the delivery of your order. Our customer service department has received your complaint. We sincerely apologize for this inconvenience. In order to provide you with the best possible service, we will either resend your order at our expense, or refund your money. Our customer service team is always available to help with any problems you may encounter. The 321CBD team.
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Sebastien M.
Rating: 1 out of 5
following a purchase from 04/05/2022
I still haven't received my order
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Response from 321cbd
We sincerely apologize for this inconvenience. We would like to rectify the situation, and our Customer Service team will be in touch with you today to resolve this issue as best we can. The 321CBD team.
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Sebastien M.
Rating: 1 out of 5
following a purchase from 04/05/2022
I did not receive my order I am waiting
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Response from 321cbd
We are investigating this problem and hope to resolve it quickly and correctly. After checking with our carrier, your parcel was delivered to your letterbox on 06.05.22 at 11:52. We therefore invite you to contact our customer service department if you are unable to receive your parcel. Our customer service is always available for any anomalies you may encounter. The 321CBD team.
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Val
Rating: 2 out of 5
following a purchase from 01/05/2022
Product quality more than mediocre Nothing to hope for given the price Despite everything fast delivery
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Being natural products, each batch differs slightly in appearance and fragrance from the other. Customer satisfaction is our priority, so we thank you for bringing your dissatisfaction to our attention. The 321CBD team.
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Dominique J.
Rating: 2 out of 5
following a purchase from 30/04/2022
Hello hello, all's well. Sincerely
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Response from 321cbd
Thank you for your feedback! It motivates us to improve even more!
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sebastien
Rating: 1 out of 5
following a purchase from 29/04/2022
Disappointed because impossible to vaporize due to a bad taste following the presence of fertilizer in weed (toxic) Ringo's Gift To follow up on your answer, I've been smoking and vaporizing weed for about 40 years. The taste of fertilizer, recognizable among a thousand, is present in the weed you sold me. To be precise, the fertilizers, sometimes natural, have not been effectively removed from the roots. When vaporized, it's very clear, as you can see for yourself. I think it's important to point this out. This from a lover of all things weed.
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Response from 321cbd
We are very sorry that you did not enjoy the variety of Ringo's Gift. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Armelle C.
Rating: 1 out of 5
following a purchase from 29/04/2022
Alors c aléatoire chez eux un coup t servi niquel ou soit d'la poudre comme celle du sucre en poudre ils ne font pas attention a comment leurs prepa d commande sont .
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We are using your feedback to improve and ensure this does not happen again. We would like to rectify the situation, so we have scheduled a new delivery as a gesture of goodwill. Our customer service team is always on hand to deal with any problems you may encounter when receiving your order. The 321CBD team.
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Steve N.
Rating: 1 out of 5
following a purchase from 28/04/2022
I received nothing and Sav number unreachable 53? give for nothing
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Response from 321cbd
We are very sorry for the inconvenience. According to the colissimo tracking system, your parcel was delivered to your address on 25.04.22 at 13:10. Please write to our customer service. Our customer service is always available to help resolve any problems you may encounter.
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Isa
Rating: 2 out of 5
following a purchase from 26/04/2022
Really disappointed. Almost no explanation of use! Just buy it and get on with it
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. Under each product offered on our online site, you will find a technical data sheet containing the necessary product information. For further information, please contact our customer service department or our e-mail address: [email protected], who will be delighted to provide you with any additional information you may require. The 321CBD team. We have been able to confirm that you have completed your order for CBD oil for dogs. On the product packaging, you'll find the recommended dosage.
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laurent P.
Rating: 1 out of 5
following a purchase from 18/04/2022
Interesting product, but lost or stolen 2 times at colissimo and 1 time detained by customs in 4 orders recently. I won't be ordering from 321 CBD again.
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Response from 321cbd
We apologize for any inconvenience caused. Once or twice a year, customs authorities may carry out checks on distribution sites to verify that products comply with THC levels in force in the European Union. Unfortunately, this inconvenience is beyond our control. 321CBD is committed to providing you with impeccable service, and to ensuring that every order placed through our online store reaches its destination safely. Our customer service team is always on hand to deal with any problems you may encounter during the delivery of your order. The 321CBD team.
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nicolas F.
Rating: 2 out of 5
following a purchase from 17/04/2022
Fast and efficient delivery. Thank you
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Response from 321cbd
Thank you for your positive feedback! :)
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Manon D.
Rating: 1 out of 5
following a purchase from 16/04/2022
Super not involved. Didn't care about the customer's needs. So service not to be recommended.
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. Due to the high volume of orders, our customer service department has been assisting our order pickers to ensure that orders are dispatched as quickly as possible. Unfortunately, your request has not been taken into account, and we are very sorry about this. We would like to rectify the situation, so we will contact you to resolve the issue and ensure your complete satisfaction. The 321CBD team.
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Pyro
Rating: 1 out of 5
following a purchase from 15/04/2022
Order placed on 26 still nothing received no news from anyone
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Response from 321cbd
We are sorry to hear that your order has not been received. In the event that you encounter an anomaly during the delivery of your order or otherwise. We invite you to write to our customer service department in order to keep them informed. Our customer service department is always available for any anomalies encountered. We would like to rectify the situation, which is why our customer service department will contact you to resolve the issue. The 321CBD team.
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Thomas
Rating: 1 out of 5
following a purchase from 15/04/2022
Chronopost informed me that my parcel had been seized by customs.
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Response from 321cbd
We are sorry to hear that your parcel has been stopped. We are sorry to hear that your package has been checked and could not be delivered. Once or twice a year, the customs authorities carry out checks on distribution sites to verify that the THC levels are respected and comply with the law in force in the European Union. We have noted that a new referral has been scheduled to date. :) We invite you to write directly to our customer service department to confirm receipt of this new parcel. The 321CBD team.
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Ang?le
Rating: 2 out of 5
following a purchase from 13/04/2022
I don't find any particular improvement in pain or sleep.
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Response from 321cbd
Thank you for your feedback. We're sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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SEBASTIEN
Rating: 2 out of 5
following a purchase from 11/04/2022
Ineffective product, no effect on stress or sleep. Very expensive for just one bottle of oil.
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Response from 321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Client
Rating: 2 out of 5
following a purchase from 09/04/2022
No effects despite regular intake morning and evening.
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Response from 321cbd
We are very sorry that you did not enjoy our product. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Claude C.
Rating: 1 out of 5
following a purchase from 05/04/2022
Hello The cbd crumble absolutely does not melt under the tongue as mentioned. Even after several minutes. So I mixed it with a few drops of olive oil and the mixture was well absorbed. I tried it a second time, then a third and I'm still waiting for the relaxing effects it seems to provide. That same evening I ate a third of the crumble without any effect. The rest went into the garbage can. I'll have to find something better to relax me.
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Response from 321cbd
We are very sorry that you did not enjoy ______. We're sorry the variety didn't live up to your expectations. Tastes are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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roland M.
Rating: 1 out of 5
following a purchase from 04/04/2022
The products seem to me to be of good quality, but the flower packaging is not of good quality, which is regrettable. Best regards.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. Customer satisfaction being our priority, we thank you for informing us of your dissatisfaction.