Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 1 and 4 stars

Reset filters
A
Abdelaziz S.
Rating: 1 out of 5
following a purchase from 13/09/2022
Here's the proof. 321CBD 0 Order history MSEDUSCWK Carrier Colissimo Domicile Payment method Vivawallet Order reference MSEDUSCWK - placed on 05.09.2022 Delivery address Aubervillers France Billing address Aubervillers France Order status 08/09/2022, Shipped, received on 10 September 05/09/2022 Payment accepted
Translated reviews
Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. As indicated on our website, 48-hour delivery cannot be guaranteed during sales periods. After checking your customer account, we can see that customer service has returned to you to explain the situation. In addition, your parcel was dispatched on 08 September and indicated as delivered on 10 September, i.e. a delivery time of 48 hours from the time your order was dispatched.
G
GILLES L.
Rating: 4 out of 5
following a purchase from 10/09/2022
The quality of the flowers is perfect, the discreet packaging in printer cartridge mode is perfect too, because the clever kids at the post office have fun opening the bubble envelope to see what's inside, and the fact that it's discreet means they don't look any further, and they're also missing the little gift that feels good, otherwise there's nothing to say.
Translated reviews
F
Fadhima N.
Rating: 1 out of 5
following a purchase from 04/09/2022
Parcel not received because it was sent to a delivery point whereas I usually receive it in the mailbox, so the order was placed over a week ago and still nothing.
Translated reviews
Response from 321cbd
Thank you for your comment. We apologize for the inconvenience. A request has been made to colissimo customer service to determine the circumstances of this delivery and to ensure that this dispute does not recur. The 321CBD team.
L
Ludovic S.
Rating: 4 out of 5
following a purchase from 03/09/2022
Very good, I recommend
Translated reviews
L
Laurence
Rating: 1 out of 5
following a purchase from 02/09/2022
My order is missing bags, the package was open.
Translated reviews
Response from 321cbd
We thank you for your feedback and are sincerely sorry for this inconvenience. We were able to ascertain during your exchange with our customer service department that a new shipment containing the missing package had indeed been dispatched from our premises in order to regularize this dispute. We hope you have received it safely. The 321CBD team.
P
Patrick M.
Rating: 4 out of 5
following a purchase from 02/09/2022
On the whole, the cbd flowers are good but some don't taste as advertised, which is a pity... I recommend this site because I'm quite satisfied with it ??????
Translated reviews
B
Bernard F.
Rating: 4 out of 5
following a purchase from 01/09/2022
Good value for money. Fast delivery.
Translated reviews
T
Tony B.
Rating: 4 out of 5
following a purchase from 01/09/2022
Very good site, I don't give five stars for the price.
Translated reviews
P
Pascal
Rating: 4 out of 5
following a purchase from 01/09/2022
Everything's perfect except for one detail: the branches are quite heavy. Fewer branches!
Translated reviews
Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality Department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. The 321CBD team.
H
Herve C.
Rating: 4 out of 5
following a purchase from 01/09/2022
Perfect thank you too bad many products out of stock late delivery due to the post nothing to do with the site I recommend
Translated reviews
L
Lolo
Rating: 4 out of 5
following a purchase from 01/09/2022
Very good product, it's a pity that delivery times are not respected.
Translated reviews
G
Guest
Rating: 4 out of 5
following a purchase from 01/09/2022
order received promptly
Translated reviews
P
patricia P.
Rating: 4 out of 5
following a purchase from 29/08/2022
Super I recommend
Translated reviews
P
patricia P.
Rating: 4 out of 5
following a purchase from 29/08/2022
Au top.super
Translated reviews
G
Gilles D.
Rating: 1 out of 5
following a purchase from 29/08/2022
For the first time, I'm disappointed with the customer service, impossible to reach them over 2 days, voicemail, and no response to an email sent 4 days ago... On the other hand, I received a notice of satisfaction. Well, these things happen. The fact remains that I'm still an officionados. A pluche...
Translated reviews
Response from 321cbd
We always strive to offer an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. In view of the high volume of traffic during our previous promotional offer. Customer Service does its utmost to respond to every request. Satisfaction e-mails are sent automatically. Our after-sales service remains at your entire disposal. The 321CBD team.
S
Sylvain A.
Rating: 4 out of 5
following a purchase from 28/08/2022
Clean satisfied fast delivery corect taste corresponds to the advertisement on 10 I will put 7 on 10 on the quality of the cbd better than in the sector and at a reasonable price and perfect packaging go 8 on 10 is my 4 stars on 5 good continuations
Translated reviews
Q
Quentin B.
Rating: 4 out of 5
following a purchase from 28/08/2022
Very good site, choice, follow-up, simplicity, the articles are good and the discounts or gifts sometimes offered incite to order always via this site.
Translated reviews
S
Sinan U.
Rating: 4 out of 5
following a purchase from 28/08/2022
Hello very satisfied with the site fast delivery
Translated reviews
D
David B.
Rating: 1 out of 5
following a purchase from 27/08/2022
First order and moreover sponsored by a friend I did not receive like her the small grinder which was offered to him at the time of his first order then on a bag of the 3 ordered instead of having the 5g envisaged I had only 4g I sent via the site a message to explain the situation and my disappointment further to that and 4 days later still no answer..... I don't find this very serious.... So yes, the deliveries arrive on time, yes, the products are of excellent quality.... But the welcome on the site, the weight of the bags and the commercial return is really average.
Translated reviews
Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention. During your exchange with our customer service, our representative responded to your request. As explained in your previous exchange, the offer of free grinders was of limited duration, and was also a limited offer depending on stock. We invite you to send us a photo of the product closed and sealed with the weight indicated when you weighed it. This will enable us to forward your request to the relevant department, so that we can resolve the dispute. We are still waiting for your return... Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
M
Mony
Rating: 4 out of 5
following a purchase from 26/08/2022
Hello, It's a bit early to be very objective about CBD because I've only been using it since last Friday, less than a week ago, but I must admit that my neck hurts less and my knees hurt more when I take 5% at a rate of 6 drops a day. I also give some to my 14 1/2 year old dog, who has trouble getting up, and I've noticed a slight improvement! We'll have to wait a little longer, I think, but the results are promising!
Translated reviews
M
Mickaël
Rating: 4 out of 5
following a purchase from 25/08/2022
Satisfactory product, nothing to say apart from the price of CBD, which I still find a little expensive compared with "real" weed.
Translated reviews
A
Anthony M.
Rating: 4 out of 5
following a purchase from 19/08/2022
On the whole very satisfactory except that from time to time it is too dry at many branches but otherwise by its impeccable.
Translated reviews
Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. The 321CBD team.
M
Michel D.
Rating: 4 out of 5
following a purchase from 16/08/2022
Good but delivered very late
Translated reviews
Response from 321cbd
Thank you for your return. Our carrier delivers within 48 hours in metropolitan France. You can track the progress of your parcel using your tracking number, available directly in your customer area or by e-mail. If the delay is too long, you can go to your nearest post office to give them your tracking number, so they can give you more information about the progress of your parcel. Our after-sales service remains at your entire disposal if your parcel has suffered an incident, or other, we can agree on a solution together. The 321CBD team.
M
Monika A.
Rating: 4 out of 5
following a purchase from 15/08/2022
Excellent product
Translated reviews
S
Stephanie B.
Rating: 4 out of 5
following a purchase from 13/08/2022
As requested, fast delivery. What I like most is the 50% discount.
Translated reviews
S
Suzanne
Rating: 1 out of 5
following a purchase from 13/08/2022
my dog refuses, with the utmost energy, to swallow the drops
Translated reviews
Response from 321cbd
Thank you for your feedback. CBD oil can be given directly to the animal's mouth. Animals may refuse to take it directly. You have the option of administering the oil with food, treats or possibly a chew toy. The 321CBD team.
P
Pierre P.
Rating: 4 out of 5
following a purchase from 03/08/2022
Hello, I may have misread, but I was surprised that moonrock was in resin form. Perhaps a stronger visual indication would be in order. For improvement purposes, of course. Best regards,
Translated reviews
G
Guillaume D.
Rating: 4 out of 5
following a purchase from 03/08/2022
Package received on time, moonrock not easy to crumble but taste and effect are there!
Translated reviews
E
Emilien D.
Rating: 1 out of 5
following a purchase from 02/08/2022
Last zero order very disappointed
Translated reviews
Response from 321cbd
We are very sorry that you did not enjoy our Nina Limone variety. During your interaction with our customer service department, you informed us of your dissatisfaction after receiving the Nina Limone variety containing "too many branches". However, as our customer service department was unable to respond favorably to your request for a refund, a reply from our customer service department was reported to you the same day. All varieties are made up of branches, which is why we put a few extra grams in each bag to compensate for this. It is therefore quite normal to find branches in your bags, as it is thanks to the branches that the buds (heads) remain whole. In order to best respond to your request and settle this dispute, our customer service department has asked you to send us a photo of the product you received, so that we can settle the dispute. To date, our customer service is still waiting for your return... The 321CBD team
J
julien
Rating: 4 out of 5
following a purchase from 02/08/2022
A few branches on my last order... But the other times CT nickel... thanks 321cbd!
Translated reviews
J
Ju L.
Rating: 4 out of 5
following a purchase from 02/08/2022
Very good cbd flowers,fast delivery.
Translated reviews
G
Gilles D.
Rating: 4 out of 5
following a purchase from 01/08/2022
Delay longer than expected 4 days instead of 48h, it must be the vacation effect. Always happy with the products... I recommend cbd 321
Translated reviews
C
Chris T.
Rating: 1 out of 5
following a purchase from 31/07/2022
Delivery too long order still not received!
Translated reviews
Response from 321cbd
We are sorry to hear of your dissatisfaction. The delivery of your shipments is currently disrupted in your area. We apologize for the inconvenience. Colissimo is doing its utmost to deliver your items as quickly as possible. Our customer service will carry out checks and contact our carrier in order to better understand the problem encountered during the delivery of your parcel and to resolve it as quickly as possible. The 321CBD team.
B
Brigitte B.
Rating: 4 out of 5
following a purchase from 25/07/2022
not ideal for making herbal teas
Translated reviews
E
Emilie M.
Rating: 4 out of 5
following a purchase from 25/07/2022
Bjr? I like this site because there are many promotions 50% on all products. Thanks ?
Translated reviews
Response from 321cbd
Hello, Your support is much appreciated, we thank you for your feedback... The 321CBD team
M
munette
Rating: 4 out of 5
following a purchase from 24/07/2022
Perfect site, for the quality of the cbd, the ultra fast delivery, the friendly telephone service. Please continue, thank you.
Translated reviews
Response from 321cbd
We would like to thank you for the comment you shared with us. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams ... The 321CBD team
S
Sebastien R.
Rating: 4 out of 5
following a purchase from 24/07/2022
Ordered on Thursday, received on Tuesday - a bit long for me!
Translated reviews
Response from 321cbd
Thank you for taking the time to share your opinion. Packages are dispatched within 48 hours (working days) for orders placed and paid for before 2:00 pm. Orders placed after 2:00 pm are prepared and dispatched the following day. As some sorting centers do not work at weekends, shipments resume the following Monday. The 321CBD team
V
Valentin
Rating: 4 out of 5
following a purchase from 23/07/2022
very good quality, fast shipping
Translated reviews
M
Michael
Rating: 4 out of 5
following a purchase from 22/07/2022
Good taste Now the relaxing effect is rather average. Maybe 5% too light
Translated reviews
Response from 321cbd
Thank you for your feedback. This concentrated product is already more than sufficient to induce instant relaxing effects in inexperienced or occasional users. The broad-spectrum 5% CBD oil provides very powerful natural effects. It can be regarded as a light-effect oil that accompanies its consumer stress-free throughout the day, and even at night in the face of mild sleep disturbances. Broad-spectrum CBD oil offers muscle and mind relaxation, making days less stressful and the mind more focused. We recommend starting with 5 to 10 drops a day, for example, then increasing doses as you go along if the effects aren't strong enough. As a general rule, consumers take 50 mg to 250 mg of CBD a day, or 20 to 60 drops a day. We invite you to contact our customer service team, who will be happy to provide you with any further information you may require. The 321CBD team.
E
Elo D.
Rating: 4 out of 5
following a purchase from 22/07/2022
Fast delivery
Translated reviews
Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team