The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
The products seem to me to be of good quality, but the flower packaging is not of good quality, which is regrettable. Best regards.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the next. Customer satisfaction being our priority, we thank you for informing us of your dissatisfaction.
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S?verine L.
Rating: 4 out of 5
following a purchase from 04/04/2022
Easy to order . quick turnaround. completely satisfied with previous orders.
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Georgio
Rating: 4 out of 5
following a purchase from 03/04/2022
Good site.... Good flower.... No reasonable delivery timesoprix
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Jordan D.
Rating: 1 out of 5
following a purchase from 02/04/2022
Thank you for this order stolen or lost in the wild for 7 days now.no concrete answer of a possible refund or a credit.Bravo to you 88? who runs in the wild
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Response from 321cbd
We're sorry to hear about your dissatisfaction. As explained in our previous exchanges, we understand and are sincerely sorry for this inconvenience. At this time, we are still waiting for a response from our carrier following the investigation that is underway following our opening of an investigation (The investigation may take up to 15 days). colissimo's investigation report is currently being processed, and we are waiting for the report from colissimo's customer service department. Your parcel being stipulated delivered against signature, we are waiting for the answer of the customer service of colissimo. However, we cannot issue a credit note, but your request for a refund has been taken into account. As soon as we receive the colissimo report, our financial department will proceed with the reimbursement of your order, i.e. 79?47. Our customer service will contact you to keep you informed. Thank you for your understanding and cooperation.
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sousou
Rating: 4 out of 5
following a purchase from 01/04/2022
The flower manicure is clean and the shipping is fast.
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Séverine
Rating: 4 out of 5
following a purchase from 31/03/2022
Order received promptly, CBD top for falling asleep.
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Roselyne G.
Rating: 1 out of 5
following a purchase from 30/03/2022
No effect on me.
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Response from 321cbd
We are very sorry that you did not enjoy our oil product. Tastes and effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to contact our customer service department. There are several factors that can be taken into account when a product does not have the desired effects. Our customer service team will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321CBD team.
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Denis J.
Rating: 4 out of 5
following a purchase from 27/03/2022
Good site but lacks variety renewal
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Romain S.
Rating: 4 out of 5
following a purchase from 27/03/2022
Satisfied with consistent product quality
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Julien T.
Rating: 4 out of 5
following a purchase from 26/03/2022
Very reliable site and never been disappointed
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Max
Rating: 1 out of 5
following a purchase from 26/03/2022
Full of seeds, sends an email and no return. This is outrageous. I was a loyal customer. I will be going to another supplier. Disappointed with 321cbd. Will not recommend again.
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. After checking with our customer service department, you have now received a response in which we inform you of the steps to follow to ensure that your refund request is successful. We sincerely hope that this misunderstanding will not mar our relationship. Our aim is to maintain a privileged relationship with our customers.
No effect at all. Maybe it doesn't work for everyone. To be tested in vap.
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Response from 321cbd
We are very sorry that you did not enjoy Crystal CBD 99.90% . We're sorry the variety didn't live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. CBD crystals are consumed by vaporization, where they can be dosed in the same size as a grain of rice and then increased as needed. They can also be taken sublingually, under the tongue, for around 30 seconds. They can also be consumed with electronic cigarette e-liquids.
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Claude C.
Rating: 4 out of 5
following a purchase from 22/03/2022
good product
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Stephanie D.
Rating: 4 out of 5
following a purchase from 21/03/2022
Moderately satisfied maybe I need to take more drops I took it for sleep and hot flashes to see in the long run
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Response from 321cbd
Thank you for your feedback. 30% CBD oil is recommended for those new to CBD. It is recommended to dose this 30% CBD oil in very small amounts first to maximize the CBD benefits, then increase the doses with each use until you find the perfect balance unique to your body.
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Erwan
Rating: 4 out of 5
following a purchase from 17/03/2022
Flowers a little too dry
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Alexia A.
Rating: 4 out of 5
following a purchase from 17/03/2022
Very good value for money full of varieties just a little too many branches but otherwise very happy.
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Response from 321cbd
Thank you for your feedback. :) Please note that all varieties are made up of branches, which is why we put a few extra grams in each pouch to compensate for this. In fact, it's quite normal to find branches in your pouches, as it's thanks to the branches that the buds (heads) stay whole. We invite you to write to our customer service department. If you notice any anomaly on receipt of your parcel, please contact our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
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Vicenté L.
Rating: 4 out of 5
following a purchase from 17/03/2022
It's good because it's natural, but it's a pity that history is starting all over again with the processing of hemp. What reassures me is that nothing can change the natural course of plants.
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Madame M.
Rating: 4 out of 5
following a purchase from 16/03/2022
Good, good product
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S?verine L.
Rating: 4 out of 5
following a purchase from 16/03/2022
Good products, good value for money. A small gift that makes you happy.
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Docteur M.
Rating: 4 out of 5
following a purchase from 16/03/2022
Overall satisfied, just a little too many seeds for my taste in the last order. Otherwise I recommend the site.
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Ludovic S.
Rating: 4 out of 5
following a purchase from 12/03/2022
Very well within my expectations flower a little too dry for my taste otherwise nothing to say thank you 321 cbd
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Response from 321cbd
Thank you for taking the time to share your opinion. We are committed to satisfying you with quality products. All quality complaints are passed on to the quality department so that we can always listen to our customers and meet their needs. (:
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Norbert S.
Rating: 4 out of 5
following a purchase from 12/03/2022
Really good. I order from Portugal and deliveries remain fast.tres satisfied moreover they even make sales sometimes I adore
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Response from 321cbd
Your support is much appreciated, we thank you for your feedback. :)
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Cécile L.
Rating: 4 out of 5
following a purchase from 11/03/2022
Very good site and I like the discounts that we can have, just a pity because I can never take the orange bud it's always sold out . Merci ?? Cécile
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Response from 321cbd
Thank you for your feedback! It motivates us to improve even more! Thank you for taking the time to bring this to our attention regarding the Orange Bud variety. We always strive to offer an exceptional experience, and we will pass on your request to the appropriate department so that we can always be attentive to our customers' needs and requests.
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NICOLAS N.
Rating: 4 out of 5
following a purchase from 11/03/2022
Pleasant site with frequent discounts thanks to your loyalty...
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Damien V.
Rating: 4 out of 5
following a purchase from 04/03/2022
Well, apart from 2 lost parcels at the sorting center, I have always received my parcels quickly.
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François C.
Rating: 4 out of 5
following a purchase from 04/03/2022
I'm completely satisfied and order regularly. The service is fast, the products are of good quality, but I have two comments: - I find that your flowers arrive a little too dry, and therefore lose their flavour rather quickly - and I don't see any trace of my cashback despite my numerous orders.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are passed on to the Quality department so that we can always listen to our customers and meet their requirements. This enables us to improve and prosper. You currently have a reward of 8.66 euros. It's easy to take advantage of our loyalty program and generate a discount code! Once you've logged on to our online store, simply go to "my account" > then click on "my rewards" > then go to "Turn my rewards into an 8.66euros discount voucher." A new code will be generated for immediate use :) Sincerely, the 321CBD team.
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Francky
Rating: 4 out of 5
following a purchase from 04/03/2022
Fast and efficient delivery service. Regular customer and satisfied with the quality of the products. I mainly order Ringo's Gift, which soothes me and reduces recurring back pain.
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Response from 321cbd
We really appreciate you taking the time to share your experience with us. The products offered on our online site are 100% natural. We are delighted to see the beneficial effects of our variety. As customer satisfaction is our top priority, we thank you for your feedback. :)
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Julie B.
Rating: 4 out of 5
following a purchase from 04/03/2022
321cbd seems to me to be a serious site (regular customer for 2 years) the quality of the flowers is generally good. (the trim is sometimes closer to powder than to flower, but well, that works too... sometimes a little too many branches, and sometimes the drying is 'just'... but most of the time, it's great :) the delivery is quite fast.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department. Thank you for taking the time to bring this to our attention. We will use your comments to improve and make sure this does not happen again. Sincerely, the 321CBD team.
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Cindy M.
Rating: 4 out of 5
following a purchase from 04/03/2022
I tried several sites before yours! This is the one I like best! It would be nice to vary the ranges to be able to have new products! Otherwise fast delivery, a few problems from time to time but the people we contact via customer service are very kind and professional. From time to time - 50 or - 70 % niquel ! I recommend your site to everyone!
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Response from 321cbd
Hello, The entire 321 CBD team would like to thank you for your kind feedback. We are delighted to read that you particularly appreciated the professionalism and kindness of our teams. We use all our comments to improve and always be as close as possible to our customers' requests. Tastes are known to vary from one person to another, which is why we offer different types of CBD products. We invite you to visit our online store, where we've recently added new resin varieties... We've also expanded our range to include products from the Chanvréo brand (several ranges of oils, CBD capsules, etc.). The whole 321 CBD team thanks you for your kind feedback. See you soon, the 321CBD team.
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Georgio
Rating: 4 out of 5
following a purchase from 04/03/2022
Good quality flowers! Fast delivery
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Rudy
Rating: 4 out of 5
following a purchase from 04/03/2022
Everything about this site is perfect: free, fast delivery, after-sales service in case of problems, and the quality of the products? The only downside is that you can't earn loyalty points during frequent promotions.
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Denis J.
Rating: 4 out of 5
following a purchase from 04/03/2022
Very good shop, just lacks the renewal of some products
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david
Rating: 4 out of 5
following a purchase from 04/03/2022
Fast delivery, compliant products
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Enes B.
Rating: 4 out of 5
following a purchase from 04/03/2022
Excellent service but not the cheapest in the region
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Response from 321cbd
Thank you for your feedback. :) Our online site may not be the cheapest, but we do our utmost to provide you with a low-cost service. That's why we've set up a very attractive loyalty program for regular customers. We also offer free delivery with no minimum purchase, plus promotions throughout the year. You have everything to gain by ordering from 321cbd. :) Best regards, see you soon. The 321CBD team.
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Stéphie
Rating: 4 out of 5
following a purchase from 04/03/2022
Good products, good value for money.
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Courau
Rating: 4 out of 5
following a purchase from 04/03/2022
Fewer flavours than on another site, but unbeatable price and delivery. Thanks also for the interesting promotions.
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Eric
Rating: 4 out of 5
following a purchase from 04/03/2022
Nothing to say for the delivery and packaging, but I don't find the hoped-for benefits in cbd-based products....
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Audrey M.
Rating: 1 out of 5
following a purchase from 04/03/2022
Many years ago I tried to contact you in vain, and you never answered my e-mails. I've lost an order worth 50 euros, and you've done NOTHING! You are crooks, and with a head office in Luxembourg you confirm to me that you are dishonest people just there to take money. I'll never buy my cbd from you again. Thieves that you are! Audrey Marchand
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we do not meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again. Following your comment, we have just checked with our customer service department. Following your order placed on November 27, 2021, you contacted us on November 30 to inform us that you had not received your parcel. Despite a delay in processing your request, we took care to reply to you on 05.11.2022 at 16:41. In our exchange, we explain the procedure to follow in order to close this incident with our carrier and thus proceed either with a new return of your order or possibly with a refund of the latter. To date, we have not received any returns from you. We have also contacted our colissimo carrier, who confirms that a request to open an investigation was indeed applied by our service on November 05, 2021. However, you have not taken any steps to dispute the delivery in order to close the incident. Our customer service department will contact colissimo to take the necessary steps on your behalf. Once this has been done, we will come back to you to inform you and proceed with your refund request. We apologize for any inconvenience you may have experienced with the non-receipt of your order and would like to rectify the situation.
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Monsieur F.
Rating: 4 out of 5
following a purchase from 27/02/2022
Most of the time very good product out of promo during promo often heads full of seeds and not really dry but otherwise fast delivery and very happy anyway.
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements. We really appreciate you bringing this problem to our attention. Sincerely, the 321CBD team.
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