The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
No new varieties, always the same varieties - that's why 4?
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all complaints are forwarded to the relevant department so that we can always listen to our customers' needs and requests. This enables us to improve and keep evolving. :) Tastes are known to vary from one person to another, which is why we offer different types of CBD products. We invite you to visit our online store, where we've recently introduced new resin varieties... We've also expanded our range to include products from the Chanvréo brand (several ranges of oils, CBD capsules, etc.).
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Titou
Rating: 1 out of 5
following a purchase from 27/02/2022
Since ordering from 321 Cbd, your website, I have received 25g of infumable weed 2 times. You did not take into account my comments, no commercial gesture, you made me lose 100?, I decided not to order any more on your site.
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Response from 321cbd
Hello, We hold ourselves to high standards and are sorry to hear that they were not met during your interaction with our customer service department. We are sorry to hear that your experience with us did not live up to your expectations. We would like to rectify the situation. We have scheduled a new shipment with the variety you ordered. However, after checking with our carrier, we have discovered that your package was not received properly. In order to offer you an impeccable service, our company is immediately committed to scheduling a new return of your items, which will be delivered under the best possible conditions. We've noticed that you've also placed a new order on our online store, taking advantage of our promotional code offered following the inconvenience encountered. We hope that this commercial gesture will demonstrate our desire to maintain a privileged relationship with our customers. Yours sincerely, the 321CBD team.
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Stephanie B.
Rating: 4 out of 5
following a purchase from 27/02/2022
As ordered
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Elodie
Rating: 4 out of 5
following a purchase from 27/02/2022
I've been ordering for several months now and the quality is great, the price is the lowest I've found, delivery is fast and the quality is very good.
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Response from 321cbd
Hello, We are committed to satisfying you with quality products and we are also committed to ensuring that each order is received as quickly as possible. Thank you for your confidence! It motivates us to improve even more! Sincerely, the 321CBD team.
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ANIS
Rating: 1 out of 5
following a purchase from 26/02/2022
Order placed on the site on 09/03/2022 ) after payment no confirmation email and no account created. Customer service always on messaging. Bad experience. I doubt even positive reviews for this site.....
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Response from 321cbd
Hello Anis, You have entered "gmai.com" instead of "gmail.com" for your e-mail address. "Gmai" doesn't exist and that's why you weren't receiving any messages. I've just made the change in your customer account and sent you the order confirmation e-mail to the right e-mail address. You can also check your e-mail address and correct it directly in your customer account. As far as your account is concerned, it has been created and your order of 67.35? was taken into account at 1.06 am today. With the 50% promotion we can't handle all the phone calls due to the large number of orders. Positive reviews are real reviews. We look forward to hearing from you. The 321 CBD team.
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Julien
Rating: 1 out of 5
following a purchase from 08/02/2022
Non-existent customer service!!! I did not receive my order 20 days later and no response from them to my reminders!!!
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Response from 321cbd
Hello Julien. Has the problem been solved? Thank you for contacting us via the contact form on the 321CBD website. We are sorry for the inconvenience. We apologize for the inconvenience.
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Herve D.
Rating: 1 out of 5
following a purchase from 03/01/2022
Quality too random Either there's nothing to say about the quality or it's very poor quality
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dodo
Rating: 1 out of 5
following a purchase from 13/12/2021
Well, unfortunately my opinion is the same as the other negative opinions. First order, I ordered 20g of trim and 5g of lemon but I only received the trim. There is 20g but no lemon. I don't even dare to bother contacting customer service, I'd rather take my losses and forget about them. Next time I'll order from Just Bob because the prices are better and the delivery is as ordered. I'm forgetting 321cbd for good, it's a shame!!!
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ZoulouCaille
Rating: 1 out of 5
following a purchase from 09/12/2021
This site is a horror! Ergonomics of a website from 1998, it crawls and crashes at every turn, account creation is hellish, never buy on this site!
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Client
Rating: 1 out of 5
following a purchase from 31/10/2021
Bad customer service, no response, parcel lost in the wild. I don't even want to talk about the post office, it's crap. I want my order refunded and there's no response when it comes to pumping money.
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Touti M.
Rating: 1 out of 5
following a purchase from 05/10/2021
ATTENTION, Saliva and urine test positive
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Adrien &.
Rating: 1 out of 5
following a purchase from 27/09/2021
Scam!!! They sell you 3g of cbd crystals and deliver 10 pills of 10mg which is 10 times less than what I ordered. Be careful !!! Don't be fooled !!!
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max
Rating: 1 out of 5
following a purchase from 19/08/2021
hay, hay, hay, all they sell is hay, crooks, misleading advertising, very poor quality product, badly dried, no curing, no taste, no smell, and on top of that they filter out negative comments on their site. Site to be avoided and banned
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BENJAMIN L.
Rating: 1 out of 5
following a purchase from 27/07/2021
Site to flee! Packaging and product quality have absolutely nothing to do with the website and what you will receive ... first and last order for me on this site.
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Sikitay M.
Rating: 4 out of 5
following a purchase from 18/01/2021
Completely devil, there is no attention to the customer, my order never arrives, 223 euros in the c*** I want to ask if there is what plataforma of consumer to denuncie this site..good day I want to retract, very late but the two packages have finally arrived, concact impossible for over 15 days, but finally are correct ... Great product, nothing to say...
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Thomas L.
Rating: 4 out of 5
following a purchase from 19/11/2020
I was immediately seduced since my first order.
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Sophie
Rating: 4 out of 5
following a purchase from 13/11/2020
Delivery is fast most of the time, products are of fairly good quality, but customer service is hard to reach.
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Response from 321cbd
Hello, and thank you for your positive review of 321CBD. We are delighted to see your positive comment regarding our assortment of CBD products. Our customer service does its utmost to satisfy you. In certain periods, however, an overload of calls can lengthen lead times and make it difficult to reach you. Please be assured that we will do our utmost to improve this situation. Yours sincerely The 321CBD team
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JONATHAN O.
Rating: 4 out of 5
following a purchase from 13/11/2020
Not counting a few delivery problems, good site, good products.
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Response from 321cbd
Hello, thank you for your positive comment on our service! Our team does its utmost to ensure on-time deliveries, and there may indeed be occasional anomalies in the shipment of goods, or hazards related to the various delivery services in France. Our team is always on the lookout for the best cbd products to offer you, and looks forward to your satisfaction in this regard! Thank you very much. The 321CBD team
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Christophe L.
Rating: 4 out of 5
following a purchase from 28/09/2020
Order placed on 17/09/2020. Small delivery problem due to the carrier (La Poste) but rectified fairly quickly following a telephone exchange with customer service. Order received yesterday after returning the order at the beginning of the week. Top product! Thank you for your efficiency.
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Response from 321cbd
Hello and thank you for your very positive comment.... Our customer service department is delighted that you were able to experience its responsiveness. We're also delighted that you like the products you've chosen! We're always on the lookout for new flavors and sensations for you, and positive feedback motivates us to continue in this direction. Sincerely The 321CBD team
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Monnot
Rating: 4 out of 5
following a purchase from 06/09/2020
Big problem with shipping due to the post office, but in the end everything was sorted out with a nice gesture from the store. Perfect
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Geoffrey
Rating: 4 out of 5
following a purchase from 31/08/2020
Order paid on 31 08 2020 for 25g of one variety. I received 5g of another variety on September 3.???!??!?!?!?? I managed to get a lady on the phone on September 4 who apologized and confirmed that she would send 20g of the original variety the same day. Delivery expected mid-week on 09 09. As of today, 11 09, I still have nothing. I've left several courteous messages via their contact form, with no reply. I've tried to reach them 10 times today by phone and nothing. I'm afraid I've stumbled on a scam or they're close to bankruptcy and are taking a few last orders to bail out. I'm really disappointed. I ordered a year ago and everything went well. I'm not going to give up... to be continued I managed to get in touch with a very nice lady who explained to me that they're in the process of changing shippers and that in the meantime they're going through the post office, which has caused major problems for the last 15 days. Counting on this lady's good faith, I'll wait a little longer before calling her again on Tuesday. I finally received the order by post. I'm upping the ante. Thank you
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Cyril
Rating: 4 out of 5
following a purchase from 07/08/2020
So here I am, I've just placed my first order with 321CBD because they offer 20g+5g free and therefore a more interesting price than Famous CBD with whom I also have nothing but good things to say, except that they no longer offer 30% off so I tested 321CBD which saves me 20 euros on 25g. I'm not giving it 5 stars because I had to wait 8 days to receive my order, with customer service that wasn't very helpful. Otherwise, whether in terms of weight or quality, nothing to say, excellent, just like Famous CBD, minus the speed of delivery. Another very interesting point is that each order is rewarded with a discount on the next order, which gave me a discount of 8.87 euros on an order of 93.61 euros, so my next order will surely be with them. In conclusion, you're good to go, just watch out for delivery times, don't be in too much of a hurry.
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Flo
Rating: 4 out of 5
following a purchase from 21/06/2020
Good site, more than fair prices, but delivery and quality can sometimes be rather random... Especially delivery to relay points! As for customer service, it can be quite responsive, but you should prefer to communicate via Facebook.
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Kevber
Rating: 4 out of 5
following a purchase from 13/04/2020
Super-fast delivery, which is really nice, small downsides on 5g order I find there are really too many branches the weight war ... otherwise remains correct
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skalpa D.
Rating: 4 out of 5
following a purchase from 06/04/2020
Responsive, longer delivery times but it's not the site that's unresponsive... reply by e-mail guaranteed ??
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