Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 094 published reviews

Summary of reviews

The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.

Reviews 1 and 4 stars

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P
Philippe P.
Rating: 1 out of 5
following a purchase from 28/07/2025
Received my incomplete package. On 31/07 I reported the case. Two terse responses to my emails and since then nothing. Impossible to reach by phone. No callback to messages left on the answering machine. As of today, I still have not received my complete order. Today is August 18.
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Response from 321cbd
Hello, the person in charge of customer service was absent due to summer vacation, and as soon as she returned, everything was corrected.
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Nicolas R.
Rating: 1 out of 5
following a purchase from 29/07/2025
Extremely disappointed. I strongly suspect a scam and totally advise against making purchases on 321cbd. During my order, a product was missing from the delivery. I contacted support, who simply replied: > "This is not normal, it was sent. Thank you, goodbye." I even provided proof that it was impossible: the weight of the package indicated by the carrier did not match what the package should have weighed if the missing product had been included. Despite this clear evidence, support has not responded for over a week. In summary: you pay, the site forgets a product, and it's up to you to bear the consequences. No refund, no goodwill gesture. For me, it's simply a scam.
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Response from 321cbd
Hello Nicolas,

Thank you for taking the time to share your experience, even though we are deeply sorry to hear about your disappointment. At 321cbd, we are committed to providing quality service and resolving any issues promptly. Your situation deserves our attention, and we invite you to contact us directly at [email protected]. We really want to rectify this situation and offer you the appropriate solution.

Best regards,
The 321cbd team
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Jerome K.
Rating: 4 out of 5
following a purchase from 28/07/2025
Correct but the quality has decreased a bit and free delivery was not available
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Lapierre G.
Rating: 4 out of 5
following a purchase from 14/07/2025
Top
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Benjamin D.
Rating: 4 out of 5
following a purchase from 11/07/2025
Good, fairly quick delivery.
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Gabriel M.
Rating: 4 out of 5
following a purchase from 12/07/2025
Well received package in accordance with the order
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Gauthier L.
Rating: 4 out of 5
following a purchase from 08/07/2025
Good, nothing to say
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Julie G.
Rating: 1 out of 5
following a purchase from 02/07/2025
Very, very long delivery times. The 24 to 48 hours are never respected, it's more than a week minimum. When ordering more than 10g, the quality is mediocre, a lot of branches to add weight, broken buds, in short, poor quality!
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Franck S.
Rating: 4 out of 5
following a purchase from 25/06/2025
Change in consistency of Afghan resin. Less greasy and sticky than before. The quality seems to be the same.
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Nord Nettoyage N.
Rating: 4 out of 5
following a purchase from 09/06/2025
Very satisfied
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Deike R.
Rating: 1 out of 5
following a purchase from 05/06/2025
No good fermentation, many small branches
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Dennis J.
Rating: 1 out of 5
following a purchase from 28/05/2025
No
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Arnaud D.
Rating: 1 out of 5
following a purchase from 19/05/2025
The products do not meet my expectations at all
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Anissa H.
Rating: 4 out of 5
following a purchase from 16/05/2025
Very well
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Charlie R.
Rating: 1 out of 5
following a purchase from 01/05/2025
Nothing to say about the product, but the delivery!! Order placed on Thursday and delivery the following Wednesday. Too bad
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Iolanda B.
Rating: 1 out of 5
following a purchase from 12/04/2025
I have not yet received the order
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Yannis S.
Rating: 4 out of 5
following a purchase from 03/04/2025
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Claire B.
Rating: 4 out of 5
following a purchase from 14/04/2025
Interesting choices on the site, fast delivery, I ordered CBD puffs in kush and mint flavors, very pleasant to vape, I think with the quantity I got about 400 puffs. The format is practical and nice. However, I did not feel the relaxing effect of CBD that I was looking for.
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Andre K.
Rating: 4 out of 5
following a purchase from 31/03/2025
Super satisfied, great products, good prices, I can only recommend further, the flowers are very good
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Julien D.
Rating: 4 out of 5
following a purchase from 29/03/2025
Good product for relaxation, meets my expectations.
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Patrick R.
Rating: 4 out of 5
following a purchase from 25/03/2025
The order arrived safely, but the tracking did not update and I thought my package was stuck, but it still arrived.
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Sabrina C.
Rating: 1 out of 5
following a purchase from 08/03/2025
I haven't received my package!!!
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Christophe M.
Rating: 1 out of 5
following a purchase from 15/03/2025
I haven't received my last order, it hasn't been delivered to the requested address. My delivery address is ABV 28 rue Jean-Jacques mention cellule 6 PMI 2 80000 Amiens. Thank you.
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Gwendoline G.
Rating: 4 out of 5
following a purchase from 10/03/2025
No worries about this latest order. The downside is the delivery, DPD is really bad with 5 delivery delays, all of that just for me to end up picking it up at a pickup point. It would be good for you to review or change partners.
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Franck S.
Rating: 4 out of 5
following a purchase from 30/01/2025
Order delivered to your home in 36 hours. Correct delivery.
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Julien D.
Rating: 4 out of 5
following a purchase from 29/01/2025
Presence of many seeds in some packages, it's a bit of a shame.
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Thierry S.
Rating: 1 out of 5
following a purchase from 19/01/2025
Dispute over delivery, ongoing since 21/01 and still no solution
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Evgeny P.
Rating: 4 out of 5
following a purchase from 09/01/2025
Good quality, fast delivery. Prices a little expensive.
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Dominique L.
Rating: 4 out of 5
following a purchase from 30/12/2024
GOOD!
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Sandrine F.
Rating: 4 out of 5
following a purchase from 27/12/2024
Perfect for a very tasty infusion.
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David H.
Rating: 4 out of 5
following a purchase from 28/12/2024
Tres bonne commende rirn a dire sauf sur la livraison je suis passer par un point relais qui maleureusement et était en vacances la semaine de livraison du coup j'ai di attendre une semaine j'aurais prefer6qu'il change de points relais et me avertisse en tout cas merci
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Gerardus S.
Rating: 1 out of 5
following a purchase from 27/12/2024
I made 2 requests but I received one and I put a message to them and I have no answer.
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Sophie D.
Rating: 1 out of 5
following a purchase from 24/12/2024
I ordered on December 24th, the order was only sent on the 30th and I received it on January 3rd and I wasn't even informed. It's shameful, I won't be ordering from you again.
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Melanie Q.
Rating: 1 out of 5
following a purchase from 19/12/2024
Very dissatisfied with customer service, the phone number is no longer assigned. I was billed for a €109 order that should have arrived on December 24, but I still haven't received anything. This is outrageous.
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Jean-Claude H.
Rating: 1 out of 5
following a purchase from 20/12/2024
hello no I'm not at all satisfied, when I ordered NOTHING was specified just the brands of flowers and C B D oil so I took the oil that I normally take and now I receive Hydrosoluble oil, ... which has nothing to do with the sublingual, I was almost ready to send you back everything and then pissed off I gave it to a friend so I'm not!!! no big deal I'll go get some thank you
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Julien G.
Rating: 4 out of 5
following a purchase from 22/12/2024
Satisfied but beware of festive periods, paid home delivery is useless. I was delivered a week late. Otherwise good value for money
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Adrien G.
Rating: 1 out of 5
following a purchase from 20/12/2024
Order not received 12 days later. No replies to my emails. I will not recommend this site again, very disappointed with the customer service.
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Vincent M.
Rating: 1 out of 5
following a purchase from 19/12/2024
MY order of december 19, 2024 has still not been received. I can't reach you on the toll-free number, which has been disconnected. How can I get a refund? Kind regards and happy New Year.
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Antony K.
Rating: 4 out of 5
following a purchase from 19/12/2024
Order placed easily and smoothly, but delivery took a little too long...
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Fabien L.
Rating: 1 out of 5
following a purchase from 19/12/2024
Order received but product very very very dry, I am disappointed with the quality received compared to usual. Should I change my website?
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