The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
An order validated on 06/9 still not delivered, without even a call from you !!!!
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Response from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. After checking, your parcel was delivered to your letterbox on 18/09/2023. If you have not received it, please contact us by phone or e-mail. Our customer service is always available to answer your questions. The 321 CBD team
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José P.
Rating: 1 out of 5
following a purchase from 05/09/2023
Too much time between order and delivery. Ordered on 4/09/2023 and on 16/09/2023 still received nothing.
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. We apologize for any inconvenience this may cause, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
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Client
Rating: 1 out of 5
following a purchase from 05/09/2023
Hello, 48h delivery according to the site, order placed on September 4, 2023, today is September 16, 2023, still no news. I asked for a commercial gesture, a 10% voucher that can't be combined with other promotions...I place my orders when there's a 40 or 50% discount, so the commercial gesture is useless. I would have preferred 1g of another product to test. In short, this was my first test on this site, and therefore my last. Hoping to receive my order one day... Yours sincerely
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48h delivery time cannot be guaranteed due to the high number of orders. Your order was delivered to your letterbox on 16/09/2023 and we hope you received it safely. We apologize for this inconvenience, and our team is doing everything in its power to ensure that this does not happen again in the future. The 321 CBD team
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Emilien D.
Rating: 1 out of 5
following a purchase from 05/09/2023
Tro long no compensation other than a 10% code wowhhh for a 10-day delay
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our customer service team has contacted you several times to explain the situation and why delivery times have unfortunately been extended. Our team is doing everything in its power to ensure that such an inconvenience does not recur in the future. We apologize for this inconvenience, which is why we have offered you 10% off your next order. The 321 CBD team
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Raphael B.
Rating: 1 out of 5
following a purchase from 05/09/2023
Meine Ware ist nicht angekommen! Ich bestelle nie wieder.
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Response from 321cbd
Hello and thank you for your comment. Our customer service has contacted you to inform you that the parcel was delivered on 08.09.2023 against signature to the address provided. If you have not received the parcel, please contact our carrier GLS to initiate an investigation. Your 321 CBD team
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Yoann G.
Rating: 1 out of 5
following a purchase from 02/09/2023
order placed on 05-09-2023 , we are currently on 13-09-2023 and I still have not received anything although it says delivery in 24-48h! the carrier site says: "Your Colissimo will soon be entrusted to us! It is currently being prepared by your sender. As soon as we receive it, you can track its progress here. If you have any questions, please contact your sender or their customer service department."
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Response from 321cbd
Hello and thank you for your comment. Due to the large number of orders for our latest offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We apologize for this inconvenience, but our teams are doing their utmost to ensure that you receive your order as quickly as possible. The 321 CBD team
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Carole B.
Rating: 1 out of 5
following a purchase from 31/08/2023
Very dissatisfied, 2nd order on 06/09/23 10h24, we are on 11/09/2023 still no delivery You do not keep your commitments
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Response from 321cbd
Hello and thank you for taking the time to post your review. Due to the high demand for our latest Back-to-School offers, there has been a delay in the preparation and dispatch of orders. When we propose offers on our online store, and as indicated on our website, the 48-hour delivery time cannot be guaranteed due to the high volume of orders. We do our utmost to ensure that your order is delivered as quickly as possible and apologize for any inconvenience caused. As customer satisfaction is our top priority, all complaints are forwarded to the appropriate department so that we can always listen to our customers' needs and requests. The 321 CBD team
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Sylvain T.
Rating: 1 out of 5
following a purchase from 31/08/2023
Liver problems
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Response from 321cbd
Hello and thank you for your comment. We are very sorry that your experience with us did not go as you expected. If you encountered a problem with your order, please contact our customer service department. They are always available to answer your questions. The 321 CBD team
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Marianne
Rating: 4 out of 5
following a purchase from 31/08/2023
The products are good and I am delighted and tj satisfied tj by cons deliveries are longer, I placed my order on Monday, September 4 and I still have received nothing Before we received it after 48h even 72h is bcp longer And not easy to have a proper monitoring of our delivery
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that our products meet your expectations. Unfortunately, during promotional periods, 48-hour delivery is not guaranteed. Due to the large number of orders, we have experienced delays in the dispatch of orders. Our teams do their utmost to satisfy you. The 321 CBD team
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Cynd
Rating: 4 out of 5
following a purchase from 29/08/2023
I am always satisfied with the product, but the delivery times are never respected. Perhaps it would be better to announce a longer delivery time, given Colissimo's punctuality?
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are very sorry to hear that our carrier has experienced a delay in the delivery of your packages. Our carrier sometimes encounters delays in scanning parcels at the sorting center and we apologize for this. We hope that in future your parcels will arrive on time. The 321 CBD team
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Michel L.
Rating: 4 out of 5
following a purchase from 29/08/2023
I am not in a position to evaluate the product as I am finishing an old stock of another brand until the end of September.
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Response from 321cbd
Hello and thank you for your comment. We hope you are satisfied with the products you ordered from our online store. Thank you for being one of our customers. The 321 CBD team
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Stephane B.
Rating: 4 out of 5
following a purchase from 25/08/2023
Fast, secure delivery
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Response from 321cbd
Hello and thank you for taking the time to share your opinion. We are delighted to hear of your satisfaction and thank you for your trust. The 321 CBD team
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Franck M.
Rating: 4 out of 5
following a purchase from 21/08/2023
I appreciate321cbd because you highlight the therapeutic qualities of cannabis and you don't advocate getting high.
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
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Misa
Rating: 4 out of 5
following a purchase from 17/08/2023
Good value for money
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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Hommais C.
Rating: 1 out of 5
following a purchase from 11/08/2023
No delivery So, no delivery for an order placed on August 10 and credit card payment 48 hours later, or, nevertheless, they don't seem to mind (not even an apology). However, delivery is part of the order and the company is indeed responsible for the correct receipt of the product ordered and the customer is entitled to demand reimbursement (article 229-15) of the consumer code, so no....What do you want, we're not in it (from Colissimo)" Yes, we are! You're responsible and I'll be happy to send you a summons.
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Response from 321cbd
Hello and thank you for taking the time to post your comment. We can confirm that your order left our premises on time, and was then picked up by our carrier. It is possible that there may be a slight postal delay, especially at a time when sorting centers are sometimes holding back flows in order to lighten certain rounds, or using temporary staff. Unfortunately, we are dependent on our carrier, who sometimes gives an indicative delivery time. However, after checking with our carrier, your parcel was delivered to your letterbox on 23/08/2023 at 9:19 am. Due to a delay at the sorting center in department 11, your parcel unfortunately took longer to reach you, for which we are very sorry. We would like to thank you for informing us of your dissatisfaction. Customer satisfaction is our priority and we would like to rectify the situation. The 321 CBD team
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Clo
Rating: 1 out of 5
following a purchase from 10/08/2023
I received the wrong product
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that you did not receive the product you ordered. If you notice an anomaly when you receive your parcel, please contact our customer service department with a photo of the product received. Our customer service team is always on hand to answer any queries you may have. The 321 CBD team
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Patricia P.
Rating: 4 out of 5
following a purchase from 09/08/2023
Top taste and quality, effective on stress.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
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Pablo
Rating: 4 out of 5
following a purchase from 29/07/2023
Quality products, fast delivery, regular promotions!
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Response from 321cbd
Hello and thank you for your comment, We are committed to satisfying you with quality products and are delighted to learn that you are satisfied with our products and services. The 321CBD team
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Coraline
Rating: 4 out of 5
following a purchase from 29/07/2023
As always I am satisfied with my order and the service of this store. Thank you very much! I recommend you ?
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321CBD team
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Ludovic D.
Rating: 4 out of 5
following a purchase from 18/07/2023
Great, just a shame that the discounts went from 50% to 40% otherwise perfect
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Response from 321cbd
Hello and thank you for your comment. Thank you for sharing your experience with us, it is very important to us and allows us to constantly improve. The 321 CBD team
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Herve L.
Rating: 4 out of 5
following a purchase from 15/07/2023
Very good product, effective after 15 days, but constipates a little.
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you are satisfied with our products and that they are providing the benefits you were looking for. We still invite you to ask your doctor about the side effect, who will be able to give you the best advice. The 321 CBD team
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L F.
Rating: 1 out of 5
following a purchase from 06/07/2023
Delivery of 7 days, twice consecutively without commercial gestures of type point of reductions in spite of fidelity since several years. Special discounts have been reduced. At another site, discounts +, with a bonus offered, trim offered and free delivery, followed and respected... Disappointed, yet satisfied for many years. I don't think I could buy from 321cbd... Despite my numerous e-mails to inform you of my dissatisfaction, no reaction from you other than blaming your partner, the post office and standard e-mails in reply. It's a pity, your products are good, but customer service is not evolving in the right direction!
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are unfortunately dependent on our carrier Colissimo to route and deliver your orders. Unfortunately, Colissimo can sometimes encounter scanning delays in sorting centers, which lengthens delivery times. Unfortunately, these delays are beyond our control. What's more, for every situation, our customer service team makes it a point of honor to respond to all our customers and find a solution together. Unfortunately, we are unable to offer any commercial gesture in the event of long delivery times. However, we always notify our carrier as soon as a problem arises during delivery. This is to make sure it doesn't happen again. As proof, your last order was delivered within 48 hours. We always take our customers' feedback very seriously. The 321 CBD team
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David G.
Rating: 4 out of 5
following a purchase from 29/06/2023
correct merchandise and delivery times
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321cbd team
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Stephane B.
Rating: 4 out of 5
following a purchase from 29/06/2023
Ras fast delivery
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Response from 321cbd
Hello and thank you for your comment. Your satisfaction is important to us and we are always delighted when a customer is satisfied. The 321 CBD team
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Jean-Michel
Rating: 1 out of 5
following a purchase from 24/06/2023
Very poor quality trim, to be avoided.
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Response from 321cbd
Hello and thank you for your comment. Trim comes from all the residues of the cutting of CBD cannabis flowers, just after harvesting and drying. It comes in the form of a powder containing leaves and pistils, but above all small buds concentrated in terpenes and CBD. It differs from CBD flowers in appearance and composition. But the aromas, taste and therapeutic properties of CBD are preserved in the blend. If you notice an anomaly when receiving your order, we invite you to contact our customer service team, who are always available and happy to help. The 321 CBD team
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Munette
Rating: 4 out of 5
following a purchase from 21/06/2023
Always good, products, fast delivery. Thank you
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321cbd team
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Marie B.
Rating: 1 out of 5
following a purchase from 19/06/2023
My cat hasn't improved at all, his anxiety is still there, and when I put it under his tongue he drools and when he sees me coming towards him with the bottle he cries. As a result, he's worse than before, so stop it. 18? lost.
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Response from 321cbd
Hello and thank you for taking the time to post your review. It's entirely possible that CBD oil isn't right for your cat, because of its taste or texture... Have you tried it in his food? Did you consult your vet before giving it to your cat? It's important to know that medical advice is always preferable, both for us and for our pets. Don't hesitate to talk it over with him or her, your vet will be able to give you the best advice. The 321 CBD team
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Gyl
Rating: 4 out of 5
following a purchase from 15/06/2023
Good products in a wide range of qualities. Fast delivery
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321 CBD team
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Yoann G.
Rating: 1 out of 5
following a purchase from 30/05/2023
Hello, usually I buy my cbd in a shop near me and after having fallen on one of your promotions I let myself be tempted for a 1st order, in the program 5g of orange Bud - 5g of critical - 5g of lemon haze and 5g of amnesia Kush. Weight-wise, nothing to complain about, all around 5.5 6g, after opening I noticed that the 4 varieties were quite dark in color, rather dry and very light smelling, I still had some lemon haze & orange Bud from my little shop, a beautiful orange-green color and very fragrant! As for taste and smell, there's nothing to see here either, it's really not terrible, very light taste and no sensation at all, just the opposite of the one from my little shop, I think this will be my 1st and last order... I prefer to pay more in store and have a quality product... Yoann
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Response from 321cbd
Hello and thank you for taking the time to post your review. The products offered on our online site are 100% natural and grown without additives, which sometimes entails a risk of possible variations in terms of appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. In addition, the variety may differ from one supplier to another. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. The 321 CBD team
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Laurence M.
Rating: 4 out of 5
following a purchase from 25/05/2023
Relieve my aching joints
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you are satisfied with our products and that they are providing the benefits you were looking for. The 321CBD team
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Jean-Michel F.
Rating: 4 out of 5
following a purchase from 18/05/2023
I use it for osteoarthritis pain and to find sleep... I'm satisfied because it works well for me and I hope it lasts as long as possible ^^.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321CBD team
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Elisabeth M.
Rating: 4 out of 5
following a purchase from 11/05/2023
Good product, a little too expensive for my taste
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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Damien L.
Rating: 1 out of 5
following a purchase from 07/05/2023
Order received after one week unacceptable when I was told 48 hours for delivery
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Response from 321cbd
Hello and thank you for taking the time to post your review. Our carrier ensures 48-hour deliveries in mainland France. However, it is possible that the carrier encounters delays at the sorting center during the scanning and routing of parcels. We are sorry that you have not received your parcel within 48 hours. The 321 CBD team
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Élodie
Rating: 4 out of 5
following a purchase from 05/05/2023
Always good quality, fast and discreet delivery
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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Patrice
Rating: 4 out of 5
following a purchase from 05/05/2023
Delivery not too fast but the package arrived whole? I add stars thanks to your answer. Thank you
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your package was not delivered on time. We have indeed observed a delay on the part of our carrier in the scanning and routing of parcels during this period. This delay was mainly due to the high volume of orders. The 321 CBD team
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Jean-Claude C.
Rating: 4 out of 5
following a purchase from 05/05/2023
Top discounts of less than 50% on the entire site
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Response from 321cbd
Hello and thank you for your comment. Your satisfaction is important to us and we are always delighted when a customer is satisfied. The 321 CBD team
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Jeremy D.
Rating: 1 out of 5
following a purchase from 04/05/2023
Amnesia in name only, ultra-moist head...
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Response from 321cbd
Hello and thank you for your comment. We?re sorry, it?s true that some varieties are wetter than others. Everyone is free to have their own preferences and we can only respect yours, hoping not to disappoint you with your next order. The 321 CBD team
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Jeff S.
Rating: 4 out of 5
following a purchase from 04/05/2023
Always satisfied with 321 CBD. Top product and shipping.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Tibo
Rating: 1 out of 5
following a purchase from 04/05/2023
3 times filtered! bad smell like soap!
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that CBD resin did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
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Fabrice U.
Rating: 4 out of 5
following a purchase from 04/05/2023
As usual, very good value for money. Fast delivery and regular 50% off special offers.
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. We are delighted to hear of your satisfaction. The 321 CBD team
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