Customer reviews of 321cbd

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9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 1 and 4 stars

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A
Antonin
Rating: 4 out of 5
following a purchase from 27/10/2022
Products always top quality and top price, but the delivery time this time was a bit long. Bisous l'équipe 321 cbd. Anto
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PAM
Rating: 4 out of 5
following a purchase from 27/10/2022
Not the weight indicated on my last order. However, they sent me back the complement. Thanks for the service. Reliable site, very good quality
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Response from 321cbd
Hello, Thank you for your comment and we're sorry to hear that your experience was disappointing. After checking your customer account, we can see that our after-sales service provided you with a solution with the return of your order following a missing grammage. We hope that you have received your new parcel and would be delighted to hear your opinion on this return. The 321CBD team
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Batman
Rating: 4 out of 5
following a purchase from 27/10/2022
I would have given it 4 stars if my last order had not been so long in coming without explanations.
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Lilian F.
Rating: 4 out of 5
following a purchase from 27/10/2022
Delivery expected in 1 week, whereas the website promises delivery in 48 hours. However, the quality and weight are spot on.
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BERTRAND
Rating: 4 out of 5
following a purchase from 27/10/2022
This is the best cbd I've tasted on this site.
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B.Bruno
Rating: 1 out of 5
following a purchase from 24/10/2022
Hello, I was advised to visit this site and was told that it was good, "maybe" but the communication was not so good. Order placed on 31/10/2022 with carrier tracking also received on 31/10/2022. It is now 4/11/2022 and I have still not received my order. I've written to them by email, received no reply, written to their Facebook page, received no reply, and phoned them today on the answering machine, hoping one day to receive my order! I will surely think twice before recommending. Sincerely
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Response from 321cbd
Hello, We apologize once again for the inconvenience caused. During promotional periods, lead times can be longer than usual, depending on the volume of orders to be processed. This time, we had several thousand orders to prepare and send. Your YBUAJDKLX order was prepared and dispatched on the same day, Monday 31/10/2022. The Colissimo carrier collected the day's orders that same evening. The following day was a public holiday (Tuesday 01/11/2022), which further slowed down deliveries. Colissimo sometimes keeps orders "aside" and scans them later if there is a large volume to be processed. In fact, parcel tracking is activated as soon as the carrier scans the barcode in its warehouse (so you can follow the progress with your tracking number). According to the Colissimo tracking system, your parcel was delivered on Monday. Once again, we apologize for the longer-than-usual delivery time. Please do not hesitate to contact us if you have any questions. Sincerely, 321CBD Customer Service
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Sebastien R.
Rating: 4 out of 5
following a purchase from 24/10/2022
Good value, top delivery times
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Catherine B.
Rating: 1 out of 5
following a purchase from 24/10/2022
Expensive and not effective. No effect on my pain. Perhaps you need doses of 50 drops a day, in which case a bottle of 200 drops would last 4 days! Quite a budget!!!!
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Response from 321cbd
Hello, Thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. However, we would like to inform you that the effects of CBD oil are felt from 20-40mg per day (for a daily intake). These dosages may vary from one person to another, depending on their weight, their body and their needs. To find out what dosage and percentage is right for you, you can use our calculator at the bottom of the oils page. There's no such thing as a perfect dose, as each person reacts differently to CBD.
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Michel
Rating: 1 out of 5
following a purchase from 23/10/2022
Absolutely no effect Disgusted 31
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Response from 321cbd
Hello, Thank you for your comment and we are sorry to hear that our products are not suitable for you. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. Dosage may vary from person to person, depending on weight, body type and needs. There's no such thing as a perfect dose, because everyone reacts differently to CBD. The 321CBD team
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Ergota
Rating: 1 out of 5
following a purchase from 21/10/2022
I've been ordering from this site for 2 years or more. -Price largely questionable compared to the trade found in town. - Delivery time "48h" when I'm delivered 4 to 5 days systematically. -The quality of the flowers is also average, I often find flowers with huge branches that count in the weight of the blow and seeds. Several messages, no reply. Thanks aurevoir.
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Response from 321cbd
Hello, We are sorry to hear that your experience with us was not up to your expectations. We would like to rectify the situation, so please contact us by email or telephone to resolve this issue. The 321CBD team
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Fabrice U.
Rating: 4 out of 5
following a purchase from 19/10/2022
Very good value for money. Fast delivery. Satisfied with my orders.
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Yves L.
Rating: 1 out of 5
following a purchase from 18/10/2022
I bought a 10% cbd oil and compared it to the oil I had taken before in a store near me the effects are almost nil I'm really disappointed.
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Response from 321cbd
Thank you for your feedback. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to help you find a variety to suit your criteria, or perhaps work out a suitable solution together.
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Damien S.
Rating: 1 out of 5
following a purchase from 17/10/2022
Super disappointed by this order I'm usually quite satisfied but this is unacceptable, I ordered 25g of orange Bud which is one of your most expensive variety the heads are not well handled very small and especially the most annoying is the number of seeds present in almost all heads I find that the quality of your products decreases more and more for some time, I'm even thinking of changing site for my orders while I order from you for almost 3 years. In short, I'm very disappointed with 321cbd.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. As these are natural products, each batch may differ slightly in appearance and fragrance from the next. As customer satisfaction is our priority, we would like to thank you for informing us of your dissatisfaction. We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, along with a photo of the product received. Our customer service team is always available to help you with any problems you may encounter when receiving your order.
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vincent
Rating: 4 out of 5
following a purchase from 12/10/2022
Satisfied with my purchase, despite a doubt when ordering for the first time on a Site. Order received quickly However, it may be premature, but I didn't feel any effect with the products I ordered. I don't think I'll order again if I don't feel any effect after using all the products I ordered.
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Didier P.
Rating: 4 out of 5
following a purchase from 12/10/2022
Good product Nothing to add
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Globe
Rating: 4 out of 5
following a purchase from 12/10/2022
Rather fast delivery, I recommend.
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Abdelaziz S.
Rating: 1 out of 5
following a purchase from 08/10/2022
Disappointed with the last order too many branches ???
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Response from 321cbd
We invite you to write to our customer service department if you notice any anomaly upon receipt of your parcel, accompanied by a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order.
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Cedric S.
Rating: 1 out of 5
following a purchase from 08/10/2022
They really don't flavor their grass. All the varieties have the same taste and smell. I absolutely do not recommend 321cbd. Null and void.
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Response from 321cbd
The products offered on our online site are 100% natural and grown without additives. The taste and appearance of the flower may vary from one order to another, depending on the season and production. This is due in particular to the climate. Being natural products, each batch differs slightly in appearance and fragrance from the other. Customer satisfaction being our priority, we thank you for informing us of your dissatisfaction.
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S?verine L.
Rating: 1 out of 5
following a purchase from 08/10/2022
Very good products.fast shipping.
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Response from 321cbd
Thank you for your comment, which seems to be positive and not negative as the number of stars you gave us might indicate. Is there a reason for this? Please know that we always strive to offer our customers an exceptional experience.
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Coco
Rating: 4 out of 5
following a purchase from 02/10/2022
Good product smell taste not disappointed
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Jennifer D.
Rating: 1 out of 5
following a purchase from 26/09/2022
Hello, I ordered on September 30th. I received an email from colissimo, package lost. Today is the 7/10 I have no news, I know it's not 321cbd's fault but still, who can't read an address... I need it medically. I've done 3 sponsorships and I order regularly. I'd like to know what's happening with my parcel and after a week without any news, I'm hoping for a commercial gesture. Thank you in advance. Deloison Jennifer
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Response from 321cbd
We are sorry to hear that your experience with us did not live up to your expectations. After verification, your parcel has suffered several routing errors, resulting in a delay in delivery. Unfortunately, we cannot be held responsible for problems encountered at sorting centers. We can see that your parcel was delivered to your letterbox on 08/10/2022 and we hope that you received it safely. In the future, if you encounter a problem with a parcel, we invite you to contact our after-sales service directly, so that we can deal with your request more quickly.
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L F.
Rating: 4 out of 5
following a purchase from 23/09/2022
Fast delivery. Good quality. Please note that some beds contain a lot of branches
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L F.
Rating: 4 out of 5
following a purchase from 23/09/2022
Fast delivery. Good quality. Please note that some batches contain many branches.
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Cyril K.
Rating: 4 out of 5
following a purchase from 21/09/2022
Good quality, fast delivery. No complaints
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Johann S.
Rating: 4 out of 5
following a purchase from 21/09/2022
Belles Têtes Légèrement resineuses
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julien S.
Rating: 1 out of 5
following a purchase from 20/09/2022
Hello, I haven't found a better one, no doubt because my pathology is too serious or the CBD 20mg isn't strong enough! But I'm 89 years old, I have hip replacements and osteoarthritis everywhere.
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Response from 321cbd
Thank you for your feedback. We are sorry to hear that your experience was disappointing, we really appreciate you bringing this issue to our attention.
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patricia P.
Rating: 4 out of 5
following a purchase from 18/09/2022
Corresponds to the description, Good product.
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Shaan S.
Rating: 1 out of 5
following a purchase from 18/09/2022
I still haven't received my CBD
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to do better. We are looking into this problem and hope to resolve it quickly and correctly.
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DAWE
Rating: 4 out of 5
following a purchase from 17/09/2022
good quality
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Response from 321cbd
Hello and thank you for your comment. We are committed to satisfying you with quality products and are delighted to hear of your satisfaction. The 321 CBD team
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Emilie G.
Rating: 4 out of 5
following a purchase from 15/09/2022
Very good Delivery quality
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ASH
Rating: 4 out of 5
following a purchase from 15/09/2022
Order and delivery ok. A little disappointed with the quality of the product. But ok.
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jocelyn R.
Rating: 4 out of 5
following a purchase from 15/09/2022
Regular product needs additional drying for good combustion satisfied
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Sarah
Rating: 4 out of 5
following a purchase from 14/09/2022
Unfortunately my parcel was lost, I had to claim it... That's why I didn't give it 5 stars.
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Ronan M.
Rating: 4 out of 5
following a purchase from 14/09/2022
Good site. I ordered Freez Kush, a cbd flower that I did not know. Consumed with a portable vapo ( Zeus Arc GT ). Very good smell, good taste, good flavors. The Freez flowers are beautiful and compact. At 321cbd, promos and big discounts are frequent. Delivery is fast and discreet, although sometimes the tracking system doesn't work, but that may be due to the post office.
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philippe N.
Rating: 4 out of 5
following a purchase from 14/09/2022
the black resin is just about right but the other 2 are not for me
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Eric L.
Rating: 4 out of 5
following a purchase from 14/09/2022
Good reaction from the service department, quick return of the product due to poor quality, unfortunately the new one is no better. Used to superior product quality before, too bad. It must be a batch or a bad series. I'll let some time go by, maybe I'll come back.
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Françoise R.
Rating: 4 out of 5
following a purchase from 14/09/2022
My German Shepherd has stage 4 hip dysplasia. He was really suffering, he's 9 1/2 years old and I didn't want to operate so I tried cbd as a last resort. He's been on the treatment for a week now and he's better already, so I'm still hopeful!
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Marie-Rose
Rating: 4 out of 5
following a purchase from 13/09/2022
nina lemon good product, good manicure, light lemon taste
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jen D.
Rating: 4 out of 5
following a purchase from 13/09/2022
Sympathetic choice especially on resins and fast shipping Promo really good but not often enough lol Fast shipping and discreet package..in short g2g
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Gerard L.
Rating: 1 out of 5
following a purchase from 13/09/2022
I don't want to have to ask 40 times for an opinion. Here it is
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Response from 321cbd
We always strive to provide an exceptional experience, and we are deeply sorry when we fail to meet our customers' expectations. Thank you for taking the time to bring this to our attention. We will use your feedback to improve and ensure this does not happen again.