The store delivers with speed and reliability, providing fast, careful delivery and express shipping that keeps customers updated and satisfied. Product quality is repeatedly praised, with many noting excellent value for money, high-quality CBD products, and well-packaged items that meet expectations. Customer service and experience stand out through attentive, responsive support and a consistently smooth ordering process, with several notes of repeat orders and strong recommendations.
A big thank you for your feedback. We are delighted to read that you appreciate the excellent quality/price ratio of our products!
However, we notice your 3-star rating. Guaranteeing you an impeccable experience and exceptional products is the absolute priority of our CBD shop. Please feel free to share your suggestions or contact our customer service to let us know what might have been missing during your online CBD purchase to achieve the maximum rating!
We will continue to give our best every day to surprise you with your next order, and thus become the best CBD site in your eyes.
See you very soon!
The 321CBD team
M
Mário Jacinto C.
Rating: 3 out of 5
following a purchase from 25/07/2026
Very well
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Response from 321cbd
Hello Mário,
A big thank you for your feedback! We are delighted to know that your experience went "very well".
However, we notice your 3-star rating. The total satisfaction of our customers being the absolute priority of our CBD shop, we love to learn and constantly improve. If you have any suggestions or if any detail could have been even better during your online CBD purchase (whether on our flowers, oils, or delivery), please do not hesitate to let us know!
Our customer service is at your complete disposal to discuss with you. We will do our best to turn these 3 stars into a magnificent 5/5 during your next order, and thus always remain the best CBD site in your eyes.
See you very soon!
The 321CBD team
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Jimmy L.
Rating: 3 out of 5
following a purchase from 28/06/2026
the triple has a very strange smell chocolate or caramel .not great
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Response from 321cbd
Hello Jimmy,
Thank you for your feedback and we are pleased to know that you are generally satisfied. We take your comment regarding the smell of the product into account and hope that you will find satisfaction in your future experiences with us.
Best regards,
The 321cbd team
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Vincent D.
Rating: 3 out of 5
following a purchase from 25/06/2026
Good quality of products. Fast delivery. Very satisfied
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Response from 321cbd
Hello Vincent,
A huge thank you for this great overall feedback! We are really delighted to read that you are very satisfied with the quality of our products as well as the speed of our delivery.
Guaranteeing you exceptional items shipped in the blink of an eye is the number one goal of our CBD shop. Knowing that our mission has been accomplished brilliantly during your online CBD purchase is the best reward for the entire team!
We will continue to give our best to offer you an always perfect experience and thus remain the best CBD site in your eyes.
See you very soon to prepare your next order!
The 321CBD team
V
Virginie L.
Rating: 3 out of 5
following a purchase from 19/06/2026
Transport time is way too long but the team is responsive when it comes to answering on the ongoing issue
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Response from 321cbd
Hello Virginie,
Thank you for your feedback and we are pleased to know that our team was able to respond quickly to your questions. We take your comments on the transport time into account and will continue to work to improve this experience.
Best regards,
The 321cbd team
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Laurent C.
Rating: 3 out of 5
following a purchase from 17/06/2026
The quality of the CBD is very nice, the branches less so. Out of the 20 grams received, about 8 grams are branches. That makes the rest expensive. Not sure I would recommend.
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Response from 321cbd
Hello Laurent,
Thank you very much for taking the time to share your opinion. We are delighted that you appreciated the quality of our CBD and we take note of your feedback regarding the branches. We sincerely hope to see you again soon to offer you an even more satisfying experience.
Best regards,
The 321cbd team
L
Lukas K.
Rating: 2 out of 5
following a purchase from 21/04/2026
My order is far too late. I ordered last week and now a week has passed and nothing has come until today
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David G.
Rating: 2 out of 5
following a purchase from 08/04/2026
Fleur très sèche, et livraison en plus de 1jour.
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Guillaume B.
Rating: 3 out of 5
following a purchase from 30/01/2026
I was fully satisfied when the delivery was made by post in Colissimo but since it has been delivered by DPD I am much less so.
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Response from 321cbd
Hello Guillaume,
We regret that this change of carrier does not satisfy you. To offer you a better experience, we have just added Chronopost! It’s the ideal option for fast and reliable CBD delivery of your CBD flowers. We hope to regain your full trust during your next visit to 321CBD.
The 321CBD team.
A
Alain M.
Rating: 3 out of 5
following a purchase from 19/01/2026
Crumbles really badly
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Sandrine D.
Rating: 2 out of 5
following a purchase from 05/12/2025
Fast shipping is okay, quality is poor
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Florian M.
Rating: 3 out of 5
following a purchase from 24/11/2025
For a herb called power, the experience is disappointing
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Simon K.
Rating: 2 out of 5
following a purchase from 04/11/2025
No effect for me, pleasant taste but nothing more.
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Laurent R.
Rating: 2 out of 5
following a purchase from 03/11/2025
Forced to scrape the gold color film off the pieces of part of the order. Not acceptable!
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Pierre M.
Rating: 2 out of 5
following a purchase from 13/10/2025
Package sent 15 km from my home whereas I requested home delivery.
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Response from 321cbd
Hello Pierre,
Thank you for taking the time to share your opinion. We are sorry to learn that the delivery did not meet your expectations. Your feedback is valuable and helps us improve our services. Please feel free to contact us directly for any assistance regarding your order.
Best regards,
The 321CBD team
C
Claudine P.
Rating: 3 out of 5
following a purchase from 17/09/2025
package not complete upon delivery, but received a new package quickly
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Response from 321cbd
Hello Claudine,
Thank you for taking the time to share your feedback. We are sorry to hear that your initial package was incomplete, but we are glad to know that you received a new package quickly. Your feedback is valuable and helps us improve our services. Please feel free to contact us again if you have any other questions or suggestions.
Best regards,
The 321cbd team
D
David D.
Rating: 3 out of 5
following a purchase from 07/09/2025
An online store with good products, but the delivery (DPD) was deplorable: I had to call, email, for four days to finally get a trace of the package, which arrived damaged and of course opened.
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Response from 321cbd
Hello David,
Thank you for your feedback and we are sorry to hear that you encountered issues with the delivery of your order. Your feedback is valuable and we will pass this information on to our logistics department to improve our collaboration with DPD and ensure a better delivery experience in the future. Please do not hesitate to contact us directly if you have any other concerns.
R
Rocquet A.
Rating: 2 out of 5
following a purchase from 14/08/2025
Disappointed with my last order, yet I have been a loyal customer for a very long time. In my last order, I was missing a 5g flower bag, which is not nothing, a loss of €32 because there was no way to contact to claim. Very disappointed, I will look elsewhere next time.
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Christophe M.
Rating: 2 out of 5
following a purchase from 02/08/2025
I was not delivered to the requested address. You delivered to a relay point. I am giving you my delivery address again. ABV. Monnehaye Christophe 28 rue Jean Jacques mention cellule 6 PMI 2 80000 Amiens. To this day, I still have not received this order. I am waiting for your news. Thank you.
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Philippe D.
Rating: 3 out of 5
following a purchase from 04/07/2025
Hello, too often delayed and I find a lot of crumbs. But well, I found my variety and the prices are nice on promotion. Thank you.
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Frederic G.
Rating: 3 out of 5
following a purchase from 05/06/2025
Hello Always so efficient in terms of delivery, the CBD herb is very good, but a bit disappointed this time by the Afghan, which was not at all the same as usual, much less greasy, much less supple Less fragrance, disappointed by the product
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Kaz P.
Rating: 3 out of 5
following a purchase from 04/06/2025
Delivery delay, then one of the items arrived broken and had spilled onto all the other items. The package had been opened!
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Fanette T.
Rating: 2 out of 5
following a purchase from 22/05/2025
No problem with the product, but issues with the delivery.
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Geoffrey G.
Rating: 3 out of 5
following a purchase from 07/05/2025
It's a shame that the package took a week to arrive due to the carrier who does not notify and does not take the necessary steps when we have them on the phone.
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Céline R.
Rating: 2 out of 5
following a purchase from 02/05/2025
Did not receive the free pouch
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Sonia K.
Rating: 2 out of 5
following a purchase from 30/04/2025
I have two stars because I usually order here, I have never been disappointed before. The offer sold with 10g free is false. I received a flat burnt head instead.
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Response from 321cbd
Hello,
First of all, we would like to thank you for your loyalty to 321CBD.
Regarding the offer of 10g free with a purchase of 89€ or more, this applies after a total amount exceeding 89€ after a 50% discount.
If we take the total of the products you ordered, we are at 101.11€ before the 50% discount and then 53.34€ (including tax) after the discount. Therefore, the offer of 10g free does not apply.
In your case, it is a display error that has now been identified and corrected.
We completely understand your disappointment and wish to make it right.
Could you please contact us again via our contact form on the page https://www.321cbd.com/fr/nous-contacter? So that we can do what is necessary.
Best regards,
The 321CBD team
D
Danielle G.
Rating: 2 out of 5
following a purchase from 15/04/2025
One of the purchases has very bad taste, I am disappointed.
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Johann P.
Rating: 2 out of 5
following a purchase from 17/03/2025
The weight is okay but it had nothing to do with the product presented and the flavors are not there at all either! Very very disappointed.
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Gildas C.
Rating: 3 out of 5
following a purchase from 06/03/2025
The purchase went very well in itself. However, for a first order (and thus account creation), I receive a promo code of 20% to be used on my first purchase... The day after the order... Naturally a bit disappointed as a result.
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Francoise R.
Rating: 2 out of 5
following a purchase from 16/02/2025
I did not like the taste of my last order at all.
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Stéphanie B.
Rating: 3 out of 5
following a purchase from 09/02/2025
One product was missing out of the four ordered.
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Laurent H.
Rating: 3 out of 5
following a purchase from 07/02/2025
Quality compliant
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Yvan J.
Rating: 2 out of 5
following a purchase from 03/02/2025
We are increasingly finding branches in CBD bags.
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Gaëtan F.
Rating: 3 out of 5
following a purchase from 06/02/2025
To be the most expensive CBD in your catalog, the quality is really mediocre.
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Frederic C.
Rating: 3 out of 5
following a purchase from 31/01/2025
So an extraordinary sending and receiving of the product, even faster than a big name in e-commerce lolll! However, I took "Full Spectrum CBD E-liquid with mango" and it tears my throat, impossible to keep vaping! But I will still try another purchase once!
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Patrick P.
Rating: 3 out of 5
following a purchase from 23/01/2025
My puff wasn't fully charged after about twenty minutes hs
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Heike H.
Rating: 3 out of 5
following a purchase from 20/01/2025
The delivery reached me within three days. Super! But the flowers were very dry, crumbly and had too many stems. Therefore only three stars!
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Nathan G.
Rating: 3 out of 5
following a purchase from 13/01/2025
Much better than other CBDs, however if you compare the taste to weed, I'm sorry but it's not good. It tastes as if the CBD has been cooked (like all CBD) at low temperatures to ensure its THC content is 0.2%, which makes it dry and not very good...
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Sophia J.
Rating: 2 out of 5
following a purchase from 21/12/2024
Perfect! Except that we now have to go through non-existent or inefficient parcel relays.... 1 month to receive my order 😉 whereas before it was delivered directly to my home 🥳
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Valérie F.
Rating: 3 out of 5
following a purchase from 05/01/2025
Order half received. Several calls and e-mails to obtain a refund. Too bad the purchase I received is still of very good quality and satisfies me.
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