Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 2 and 3 stars

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Steve
Rating: 2 out of 5
following a purchase from 04/03/2022
I put only 2 stars because it took 3 months to receive the promised gift, and that after several reminders by mail to an address he had given me. Well, I finally received it with a little bonus.
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Response from 321cbd
Hello, Thank you for your comment. We're sorry to hear that your experience was disappointing, and we really appreciate that you brought this problem to our attention. However, we are delighted to see that, despite a fairly long processing time, this dispute has been resolved and that you have received a commercial gesture from our customer service department. We will use your comment to improve and ensure that this does not happen again. Sincerely, the 321CBD team.
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valerie F.
Rating: 2 out of 5
following a purchase from 04/03/2022
The prices are right, the delivery is perfect, and the promotions are very frequent. On the other hand, I find that there's a lack of information on provenance, quality, transparency, etc. When compared with other sites, your prices are more interesting, is it a question of quality?
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Response from 321cbd
Thank you for letting us know about this problem. Your feedback helps us to improve. We are investigating this issue and hope to resolve it correctly in order to best respond to your request.
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Weedz
Rating: 2 out of 5
following a purchase from 04/03/2022
Random quality, and sometimes a little grainy, too bad ...!
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
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eric M.
Rating: 3 out of 5
following a purchase from 04/03/2022
Some good and some not so good with lots of seeds!
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Response from 321cbd
Hello, Sometimes the flower is pollinated, which explains the presence of seeds. This does not affect the CBD content of the flower. We invite you to write to our customer service department if you notice any anomaly upon receipt of your package, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter on receipt of your order. Sincerely, the 321CBD team. :)
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Jean M.
Rating: 2 out of 5
following a purchase from 04/03/2022
La trim are just crumbs
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our priority, all quality complaints are passed on to the quality department so that we can always listen to our customers and meet their requirements.
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Stanislas O.
Rating: 2 out of 5
following a purchase from 04/03/2022
Last order I got the crumb.
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Response from 321cbd
We apologize for this inconvenience. We thank you for your comment and will inform the quality department. We invite you to contact our customer service team, who will be happy to help you resolve this issue.
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cyrille C.
Rating: 3 out of 5
following a purchase from 28/02/2022
Bjr, During the sales the products are not of the same quality... tiny head and too wet. Otherwise in general nothing to say, good product... Cdt,cc
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Response from 321cbd
Thank you for your comment. As customer satisfaction is our top priority, all quality complaints are forwarded to the quality department so that we can always listen to and respond to our customers' requests. This enables us to improve and prosper. If you encounter a problem when you receive your order, please do not hesitate to contact our customer service department, who will be happy to resolve any dispute.
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Anne
Rating: 2 out of 5
following a purchase from 23/11/2021
I give 2 stars only for the friendliness and efficiency of the telephone operators with whom I was in contact. 1st order: nothing to complain about, quality flowers, not dry, with taste. 2nd order: parcel lost: call and new parcel sent back the same day. Then parcel found and return label sent immediately. However, flowers were dry and bland. Complaint with photos and no response or commercial gesture. This will be my last order with them, very disappointed.
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Lolo
Rating: 3 out of 5
following a purchase from 22/11/2021
The plus: fast and free delivery The minuses: the price compared to the quality is to review, always and again the same varieties the only two varieties added to your list since I know your site are all the time unavailable, and out of stock recurring on the trim .
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philippe B.
Rating: 3 out of 5
following a purchase from 02/10/2021
A product has been omitted from the order.
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Titia
Rating: 2 out of 5
following a purchase from 28/08/2021
Disappointed, they say delivery in 48h I ordered and 3 days later the package has still not left the preparation center.
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DebH
Rating: 2 out of 5
following a purchase from 08/03/2021
Quality product however I tested positive to a salivary test during a road check following an exclusive consumption of cbd bought on this site. This should not be the case. The level of cbd must not be sufficiently controlled and therefore certainly higher than 0.2%. I would very much like to have proof of the level of cbd present in the plants I have received. I will no longer trust this site.
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Ulquio
Rating: 2 out of 5
following a purchase from 17/01/2021
Very bad experience, their service remains "correct" as long as there is no error in your order. After an error in my order, almost non-existent response from them, more than a week without response and without solution to overcome their errors I have never seen such a deplorable and non-existent service. Emails and calls go unanswered, the only message from them being on the site chat after a week of trying to tell me to be patient and that they would get back to me when they had time. I had never seen anything like it anywhere else, and still no answer or solution to my problem. To be avoided and not to wait to have a problem of order to not order any more with them, especially as the market is in full expansion and that much of their competitor have a panel of product more important and of very good quality, and in the event of problem their sav is irreproachable in comparison. I won't be ordering from them again; on my last order, the flowers were inconsumable, had a strange look and smell, and tasted very pungent and irritating for several hours. Finally, after more than a week of trying, I finally managed to get Sav on the phone to send me back the right product from my first order, and a refund for the last one, which I had to throw away because of its very poor quality. I'm relieved to have finally been able to contact the Sav to rectify the situation, but I really don't recommend this site in view of all the inconvenience it has caused me.
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Antarès
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello on November 30 I placed an order that I received on December 3 but it arrived incomplete. First of all on the 10G of orange bud there were only 5.2 g (so I think labelling error) on the 3 crystals CBD there were only 2 and the worst I did not get either the MoonRock 5g for which I ordered from EUX because I am a good customer Famous CBD (on average 200e per month) my sister-in-law advised me 321 CBD and especially had me taste the moonrock two weeks ago and I loved it. Their products have a higher rate than famous cbd that's why I intend to order from them but very disappointed with my first order because even if it was black monday and they were in the rush it does not take anything away the fact of receiving the products ordered and paid on the other hand the TRIM nickel because 20.6 g. . I tried to reach them yesterday but impossible to have them same since this morning it is abnormal that there is no customer service in view of the sums paid by customers. errors happen but every business has to correct them. so thank you for doing what's necessary and sending me the missing products because otherwise I'll stop payment. funny way to build customer loyalty without customer service worthy of the name cordially my order MDKGZUBAE placed on 30/11/2020 14:59:42
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Jérémy G.
Rating: 2 out of 5
following a purchase from 20/11/2020
Highly variable quality from one order to the next, even for identical varieties
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mathilde
Rating: 3 out of 5
following a purchase from 16/11/2020
reliable site, good value for money, correct products, delivery too slow for my taste, can sometimes take 1 week...
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Response from 321cbd
Hello, thank you very much for taking the time to evaluate us. As part of our continuous improvement process, your feedback helps us move forward in the right direction. We are delighted to see your relative satisfaction with our products, our prices and our reliability as a supplier of CBD in France. We know that delivery is an important issue, and we work hard every day to ensure that your products reach their destination as quickly as possible. To our credit, there are sometimes delays due to factors beyond our control. Rest assured that we are constantly looking for the best solutions to deliver to you, and that we evolve with the market. Yours sincerely The 321CBD team
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Sacha
Rating: 2 out of 5
following a purchase from 16/11/2020
The prices are attractive and the grass is of good quality. However, as I made a mistake in the delivery address, I wanted to change it just 1 minute after placing the order and it was impossible. I left 5 messages with customer service who didn't reply and sent to the wrong address.
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IDK F.
Rating: 3 out of 5
following a purchase from 28/09/2020
Delivery on time, but poor quality, super dry herb, tiny buds, leafy taste in the mouth ... 5g ringo's gift cbd, rather disappointed! I'd recommend weedy, Uweed, or even, if rather expensive, la ferme du cbd, you won't regret your purchase.
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Response from 321cbd
Hello and thank you for your comment on our site. I'm delighted to see that the delivery went well: that's a positive point! As far as quality is concerned, we regret your disappointment. Every consumer has different sensitivities and criteria. It also happens, in our defense, that rare flowers are dry. But a phone call to our customer service department to point this out, with a photo if possible, and a solution can always be found. Thank you for taking the time to assess us on the positive side of strength. The 321CBD team.
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Didier
Rating: 3 out of 5
following a purchase from 27/09/2020
Hello. I am still waiting for my September 11, 2020 order. After several emails from me, no response from 321 cbd! I asked for a refund but no return from them! I don't recommend this site to anyone and would like to set up a collective against these crooks. What should I do? Thank you for your answers. Sincerely E. D.
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stephane S.
Rating: 2 out of 5
following a purchase from 11/09/2020
Hello everyone, I have placed several orders since the beginning of July without any problems and I am really happy with the quality of the products and the customer service!...until 09-09/20 last order of 30?... no tracking number... no one at customer service because they don't reply! Emails are useless because there's no reply either! It's been 13 days and I've lost hope and confidence in this site ... it's a real shame ... what a waste !!!! The worst thing is that you don't reply to these loyal customers ... it's disgraceful! Obviously I'm not the only one in this case from what I see on the net ... I'm asking for a complaint because if you don't reply any more, there's a problem? You should close down and be condemned because the products are legal and authorized in France! The theft is obvious? Re bonjour à tous , après avoir poster cette avis ci dessus ... comme par hasard 321 cbd me contact 2 jours après et me envoie ma commande avec un numéro de suivi ??apparemment problème de changement de transporteur... In short, I can only hope now ...
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M
Rating: 3 out of 5
following a purchase from 13/07/2020
Positive points: -Order received in 24h in relay point. -Negative points: -I ordered 2 different varieties, no visual or taste difference... -not too much taste
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Benj B.
Rating: 2 out of 5
following a purchase from 10/07/2020
Lemongrass smell, which can't be natural! Is it soaked in mosquito repellent or not?
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Response from 321cbd
Hello, and thank you for your review of our site. Your comment about the mosquito repellent made us laugh. However, we'd like to reassure you that our flowers are in no way dipped in mosquito repellent? Every consumer feels differently. We're sorry if the taste and smell experience wasn't up to scratch with this variety. We invite you to try another variety that might inspire you more, like Orange Bud Indoor for example. https://www.321cbd.fr/fleurs-de-cbd/336-cbd-orange-bud.html Sincerely The 321CBD team
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Juhzion
Rating: 2 out of 5
following a purchase from 27/03/2020
i ordered on saturday, on the website it says that my order has been shipped, and when i go to chronopost, it tells me that my parcel is still at 321cbd. impossible to reach on the phone and by email they don't reply, if they continue like this they'll be able to shut me down soon. first and last order, with them. I should have looked at their reviews, I would have gone elsewhere.
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