Customer reviews of 321cbd

Trust Attestation
9,1 /10
Overall rating: 9,1 out of 10
Based on 4 017 published reviews

Summary of reviews

The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.

Reviews 3 and 4 stars

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Sikitay M.
Rating: 4 out of 5
following a purchase from 18/01/2021
Completely devil, there is no attention to the customer, my order never arrives, 223 euros in the c*** I want to ask if there is what plataforma of consumer to denuncie this site..good day I want to retract, very late but the two packages have finally arrived, concact impossible for over 15 days, but finally are correct ... Great product, nothing to say...
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Antarès
Rating: 3 out of 5
following a purchase from 23/11/2020
Hello on November 30 I placed an order that I received on December 3 but it arrived incomplete. First of all on the 10G of orange bud there were only 5.2 g (so I think labelling error) on the 3 crystals CBD there were only 2 and the worst I did not get either the MoonRock 5g for which I ordered from EUX because I am a good customer Famous CBD (on average 200e per month) my sister-in-law advised me 321 CBD and especially had me taste the moonrock two weeks ago and I loved it. Their products have a higher rate than famous cbd that's why I intend to order from them but very disappointed with my first order because even if it was black monday and they were in the rush it does not take anything away the fact of receiving the products ordered and paid on the other hand the TRIM nickel because 20.6 g. . I tried to reach them yesterday but impossible to have them same since this morning it is abnormal that there is no customer service in view of the sums paid by customers. errors happen but every business has to correct them. so thank you for doing what's necessary and sending me the missing products because otherwise I'll stop payment. funny way to build customer loyalty without customer service worthy of the name cordially my order MDKGZUBAE placed on 30/11/2020 14:59:42
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Thomas L.
Rating: 4 out of 5
following a purchase from 19/11/2020
I was immediately seduced since my first order.
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mathilde
Rating: 3 out of 5
following a purchase from 16/11/2020
reliable site, good value for money, correct products, delivery too slow for my taste, can sometimes take 1 week...
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Response from 321cbd
Hello, thank you very much for taking the time to evaluate us. As part of our continuous improvement process, your feedback helps us move forward in the right direction. We are delighted to see your relative satisfaction with our products, our prices and our reliability as a supplier of CBD in France. We know that delivery is an important issue, and we work hard every day to ensure that your products reach their destination as quickly as possible. To our credit, there are sometimes delays due to factors beyond our control. Rest assured that we are constantly looking for the best solutions to deliver to you, and that we evolve with the market. Yours sincerely The 321CBD team
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Sophie
Rating: 4 out of 5
following a purchase from 13/11/2020
Delivery is fast most of the time, products are of fairly good quality, but customer service is hard to reach.
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Response from 321cbd
Hello, and thank you for your positive review of 321CBD. We are delighted to see your positive comment regarding our assortment of CBD products. Our customer service does its utmost to satisfy you. In certain periods, however, an overload of calls can lengthen lead times and make it difficult to reach you. Please be assured that we will do our utmost to improve this situation. Yours sincerely The 321CBD team
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JONATHAN O.
Rating: 4 out of 5
following a purchase from 13/11/2020
Not counting a few delivery problems, good site, good products.
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Response from 321cbd
Hello, thank you for your positive comment on our service! Our team does its utmost to ensure on-time deliveries, and there may indeed be occasional anomalies in the shipment of goods, or hazards related to the various delivery services in France. Our team is always on the lookout for the best cbd products to offer you, and looks forward to your satisfaction in this regard! Thank you very much. The 321CBD team
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IDK F.
Rating: 3 out of 5
following a purchase from 28/09/2020
Delivery on time, but poor quality, super dry herb, tiny buds, leafy taste in the mouth ... 5g ringo's gift cbd, rather disappointed! I'd recommend weedy, Uweed, or even, if rather expensive, la ferme du cbd, you won't regret your purchase.
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Response from 321cbd
Hello and thank you for your comment on our site. I'm delighted to see that the delivery went well: that's a positive point! As far as quality is concerned, we regret your disappointment. Every consumer has different sensitivities and criteria. It also happens, in our defense, that rare flowers are dry. But a phone call to our customer service department to point this out, with a photo if possible, and a solution can always be found. Thank you for taking the time to assess us on the positive side of strength. The 321CBD team.
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Christophe L.
Rating: 4 out of 5
following a purchase from 28/09/2020
Order placed on 17/09/2020. Small delivery problem due to the carrier (La Poste) but rectified fairly quickly following a telephone exchange with customer service. Order received yesterday after returning the order at the beginning of the week. Top product! Thank you for your efficiency.
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Response from 321cbd
Hello and thank you for your very positive comment.... Our customer service department is delighted that you were able to experience its responsiveness. We're also delighted that you like the products you've chosen! We're always on the lookout for new flavors and sensations for you, and positive feedback motivates us to continue in this direction. Sincerely The 321CBD team
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Didier
Rating: 3 out of 5
following a purchase from 27/09/2020
Hello. I am still waiting for my September 11, 2020 order. After several emails from me, no response from 321 cbd! I asked for a refund but no return from them! I don't recommend this site to anyone and would like to set up a collective against these crooks. What should I do? Thank you for your answers. Sincerely E. D.
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Monnot
Rating: 4 out of 5
following a purchase from 06/09/2020
Big problem with shipping due to the post office, but in the end everything was sorted out with a nice gesture from the store. Perfect
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Geoffrey
Rating: 4 out of 5
following a purchase from 31/08/2020
Order paid on 31 08 2020 for 25g of one variety. I received 5g of another variety on September 3.???!??!?!?!?? I managed to get a lady on the phone on September 4 who apologized and confirmed that she would send 20g of the original variety the same day. Delivery expected mid-week on 09 09. As of today, 11 09, I still have nothing. I've left several courteous messages via their contact form, with no reply. I've tried to reach them 10 times today by phone and nothing. I'm afraid I've stumbled on a scam or they're close to bankruptcy and are taking a few last orders to bail out. I'm really disappointed. I ordered a year ago and everything went well. I'm not going to give up... to be continued I managed to get in touch with a very nice lady who explained to me that they're in the process of changing shippers and that in the meantime they're going through the post office, which has caused major problems for the last 15 days. Counting on this lady's good faith, I'll wait a little longer before calling her again on Tuesday. I finally received the order by post. I'm upping the ante. Thank you
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Cyril
Rating: 4 out of 5
following a purchase from 07/08/2020
So here I am, I've just placed my first order with 321CBD because they offer 20g+5g free and therefore a more interesting price than Famous CBD with whom I also have nothing but good things to say, except that they no longer offer 30% off so I tested 321CBD which saves me 20 euros on 25g. I'm not giving it 5 stars because I had to wait 8 days to receive my order, with customer service that wasn't very helpful. Otherwise, whether in terms of weight or quality, nothing to say, excellent, just like Famous CBD, minus the speed of delivery. Another very interesting point is that each order is rewarded with a discount on the next order, which gave me a discount of 8.87 euros on an order of 93.61 euros, so my next order will surely be with them. In conclusion, you're good to go, just watch out for delivery times, don't be in too much of a hurry.
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M
Rating: 3 out of 5
following a purchase from 13/07/2020
Positive points: -Order received in 24h in relay point. -Negative points: -I ordered 2 different varieties, no visual or taste difference... -not too much taste
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Flo
Rating: 4 out of 5
following a purchase from 21/06/2020
Good site, more than fair prices, but delivery and quality can sometimes be rather random... Especially delivery to relay points! As for customer service, it can be quite responsive, but you should prefer to communicate via Facebook.
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Kevber
Rating: 4 out of 5
following a purchase from 13/04/2020
Super-fast delivery, which is really nice, small downsides on 5g order I find there are really too many branches the weight war ... otherwise remains correct
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skalpa D.
Rating: 4 out of 5
following a purchase from 06/04/2020
Responsive, longer delivery times but it's not the site that's unresponsive... reply by e-mail guaranteed ??
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