The online store 321cbd is praised for its excellent product quality, with many customers noting the effectiveness and pleasant experience provided by their CBD offerings, including oils, flowers, and other forms. Fast and efficient delivery stands out, as numerous reviews highlight that orders typically arrive within 48 hours, often packaged carefully and in perfect condition. The customer service is highly regarded for its professionalism and responsiveness; customers appreciate prompt resolutions to any inquiries or issues.
I am always satisfied with the product, but the delivery times are never respected. Perhaps it would be better to announce a longer delivery time, given Colissimo's punctuality?
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are very sorry to hear that our carrier has experienced a delay in the delivery of your packages. Our carrier sometimes encounters delays in scanning parcels at the sorting center and we apologize for this. We hope that in future your parcels will arrive on time. The 321 CBD team
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Michel L.
Rating: 4 out of 5
following a purchase from 29/08/2023
I am not in a position to evaluate the product as I am finishing an old stock of another brand until the end of September.
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Response from 321cbd
Hello and thank you for your comment. We hope you are satisfied with the products you ordered from our online store. Thank you for being one of our customers. The 321 CBD team
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stephane B.
Rating: 4 out of 5
following a purchase from 25/08/2023
Fast, secure delivery
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Response from 321cbd
Hello and thank you for taking the time to share your opinion. We are delighted to hear of your satisfaction and thank you for your trust. The 321 CBD team
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Gilles D.
Rating: 3 out of 5
following a purchase from 22/08/2023
Bjr. I've been a customer for some time now, but delivery times are getting longer and longer, the 48 hours planned after ordering, or even 72 hours, are not kept. Please think ahead.
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Response from 321cbd
Hello, Thank you for your comment. After checking your customer account and our carrier, your last validated orders were delivered within 48 hours. The delivery times have therefore been respected by our carrier. Please note that our carrier?s delivery times apply from the moment your order has the status "dispatched" and not when it is validated (excluding weekends and public holidays). Orders validated before 2:00 pm, Monday to Friday, will be dispatched the same day. Orders validated after 2:00 pm will be dispatched on the next working day. The 321 CBD team
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FRANCK M.
Rating: 4 out of 5
following a purchase from 21/08/2023
I appreciate321cbd because you highlight the therapeutic qualities of cannabis and you don't advocate getting high.
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Response from 321cbd
Hello and thank you for your positive comment and for taking the time to post this review. We are delighted to hear of your satisfaction. The 321 CBD team
M
misa
Rating: 4 out of 5
following a purchase from 17/08/2023
Good value for money
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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patricia P.
Rating: 4 out of 5
following a purchase from 09/08/2023
Top taste and quality, effective on stress.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321 CBD team
S
Stephane D.
Rating: 3 out of 5
following a purchase from 30/07/2023
Good quality, the only downside is that the 50% made per holiday has been reduced to 40%, which is less pleasant.
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Response from 321cbd
Hello and thank you for taking the time to post this review! Your experience is very important to us and allows us to constantly improve. The 321 CBD team
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Pablo
Rating: 4 out of 5
following a purchase from 29/07/2023
Quality products, fast delivery, regular promotions!
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Response from 321cbd
Hello and thank you for your comment, We are committed to satisfying you with quality products and are delighted to learn that you are satisfied with our products and services. The 321CBD team
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coraline
Rating: 4 out of 5
following a purchase from 29/07/2023
As always I am satisfied with my order and the service of this store. Thank you very much! I recommend you ?
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321CBD team
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ludovic D.
Rating: 4 out of 5
following a purchase from 18/07/2023
Great, just a shame that the discounts went from 50% to 40% otherwise perfect
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Response from 321cbd
Hello and thank you for your comment. Thank you for sharing your experience with us, it is very important to us and allows us to constantly improve. The 321 CBD team
C
Cyril S.
Rating: 3 out of 5
following a purchase from 17/07/2023
Ordered on Monday and delivered on Saturday. That's a bit long
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Response from 321cbd
Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc.) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321CBD team
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Herve L.
Rating: 4 out of 5
following a purchase from 15/07/2023
Very good product, effective after 15 days, but constipates a little.
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you are satisfied with our products and that they are providing the benefits you were looking for. We still invite you to ask your doctor about the side effect, who will be able to give you the best advice. The 321 CBD team
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David G.
Rating: 4 out of 5
following a purchase from 29/06/2023
correct merchandise and delivery times
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321cbd team
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stephane B.
Rating: 4 out of 5
following a purchase from 29/06/2023
Ras fast delivery
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Response from 321cbd
Hello and thank you for your comment. Your satisfaction is important to us and we are always delighted when a customer is satisfied. The 321 CBD team
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Lesly D.
Rating: 3 out of 5
following a purchase from 29/06/2023
The cBD is good as usual Unfortunately I received 5g instead of 10g (surely a small error) can I be reimbursed? Or get the rest? Apart from that, it's too good
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Response from 321cbd
Hello and thank you for taking the time to post your review. It is indeed possible that an error occurred during the preparation of your order. If you haven't already done so, please contact us via the "contact us" tab with a photo of the weighed product. This will enable our complaints department to deal with your request as effectively as possible. The 321 CBD team
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ETAPLES D.
Rating: 3 out of 5
following a purchase from 22/06/2023
Nothing to say about ordering and delivery, but the quality is much better on some competing sites.
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Response from 321cbd
Hello and thank you for your comment. The products offered on our online site are 100% natural and grown without additives, which sometimes leads to possible variations in appearance, fragrance and aroma. These variations in no way affect the main characteristics of the flower. Thank you for informing us of your dissatisfaction. Customer satisfaction is our priority, and we are constantly striving to improve the quality of our products. If you notice an anomaly upon receipt of your parcel, please write to our customer service department, along with a photo of the product received. Our customer service team is always available to help you with any anomalies you may encounter upon receipt of your order. The 321 CBD team
M
munette
Rating: 4 out of 5
following a purchase from 21/06/2023
Always good, products, fast delivery. Thank you
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321cbd team
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Yoann L.
Rating: 3 out of 5
following a purchase from 15/06/2023
Good quality in general but lacks a loyalty program with discounts for customers
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Response from 321cbd
Hello, Thank you for taking the time to post your review. Our boutique offers a loyalty program, and we invite you to follow this link to find out more: https://www.321cbd.com/fr/content/6-parrainage-et-fidelite You can find your "discounts" in the "my rewards" tab in your customer account. The 321 CBD team
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gyl
Rating: 4 out of 5
following a purchase from 15/06/2023
Good products in a wide range of qualities. Fast delivery
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Response from 321cbd
Hello and thank you for taking the time to share your opinion with us. We work in complete transparency with our customers and are delighted to hear that you are satisfied with our products and services. The 321 CBD team
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Tranquillou
Rating: 3 out of 5
following a purchase from 14/06/2023
Satisfactory experience, fast shipping. Ringo gif, amnesia...top-notch. Small disappointment with the mango-kush in terms of aroma...bland, yet so promising on the description!
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Response from 321cbd
Hello and thank you for taking the time to post this review. Our flowers have a naturally high CBD content, and we work with our growers to offer you the best flowers on the CBD market, while respecting the legal THC content in the European Union. Your experience is very important to us and enables us to constantly improve. The 321CBD team
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Brigitte F.
Rating: 3 out of 5
following a purchase from 14/06/2023
Order received very quickly but not very effective for my sleep problems.
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Response from 321cbd
We thank you for your comment and are sorry to hear that your experience was disappointing. However based on feedback from some of our customers, cbd oil may be suitable for your search. The 321CBD team
R
Romaric T.
Rating: 3 out of 5
following a purchase from 30/05/2023
Product conforms to order but delivery not in 48h
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Response from 321cbd
Hello, Thank you for your comment. Our carrier guarantees 48-hour deliveries in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. During special offers or promotions on the site, delivery times may be extended due to the large number of orders to be processed. The 321 CBD team
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Laurence M.
Rating: 4 out of 5
following a purchase from 25/05/2023
Relieve my aching joints
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear that you are satisfied with our products and that they are providing the benefits you were looking for. The 321CBD team
M
Maurice E.
Rating: 3 out of 5
following a purchase from 23/05/2023
I don't have enough experience to rate this product yet. It was to energize my sick cat and I've only been able to give it to him twice...with no result...so my opinion is of no interest. On the other hand, the site is responsive and the order arrived quickly.
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Response from 321cbd
Hello and thank you for your comment. To begin with, very small doses are sufficient. Between 1 and 5 mg of CBD per day is sufficient for cats weighing up to 5 kg. For cats suffering from cancer or convulsions, you can go up to 6 mg of CBD per day. Customer satisfaction is our top priority, so we're delighted to hear that you're satisfied with our services. The 321CBD team
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Philippe
Rating: 3 out of 5
following a purchase from 18/05/2023
Very good cbd flower, particularly appreciated the grand daddy purple but and there is a but because every time I order I receive the package between 10 and 15 days ? and that clearly in 2023 is not acceptable ?
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Response from 321cbd
Thank you very much for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you appreciate this product. Our carrier guarantees 48-hour delivery in mainland France. However, during busy periods (sales, holidays, promotional periods, etc...) a slight delay may occur, for which we apologize. The 321CBD team
J
Jean-Michel F.
Rating: 4 out of 5
following a purchase from 18/05/2023
I use it for osteoarthritis pain and to find sleep... I'm satisfied because it works well for me and I hope it lasts as long as possible ^^.
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Response from 321cbd
Hello and thank you for taking the time to post your review. We are delighted to hear that you are satisfied with our products and that they meet your expectations. The 321CBD team
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Elisabeth M.
Rating: 4 out of 5
following a purchase from 11/05/2023
Good product, a little too expensive for my taste
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
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Élodie
Rating: 4 out of 5
following a purchase from 05/05/2023
Always good quality, fast and discreet delivery
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Response from 321cbd
Hello, Thank you for sharing your positive experience with us and we are delighted to hear of your satisfaction. The 321 CBD team
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Patrice
Rating: 4 out of 5
following a purchase from 05/05/2023
Delivery not too fast but the package arrived whole? I add stars thanks to your answer. Thank you
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Response from 321cbd
Hello and thank you for your comment. We are sorry to hear that your package was not delivered on time. We have indeed observed a delay on the part of our carrier in the scanning and routing of parcels during this period. This delay was mainly due to the high volume of orders. The 321 CBD team
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Jean-Claude C.
Rating: 4 out of 5
following a purchase from 05/05/2023
Top discounts of less than 50% on the entire site
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Response from 321cbd
Hello and thank you for your comment. Your satisfaction is important to us and we are always delighted when a customer is satisfied. The 321 CBD team
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Jeff S.
Rating: 4 out of 5
following a purchase from 04/05/2023
Always satisfied with 321 CBD. Top product and shipping.
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Response from 321cbd
Hello and thank you for your comment. Customer satisfaction is our priority, so we're delighted to hear that you're satisfied with our services. The 321 CBD team
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Fabrice U.
Rating: 4 out of 5
following a purchase from 04/05/2023
As usual, very good value for money. Fast delivery and regular 50% off special offers.
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. We are delighted to hear of your satisfaction. The 321 CBD team
J
joelle
Rating: 3 out of 5
following a purchase from 23/04/2023
I have no results with my muscular pain (tendonitis).
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Response from 321cbd
Hello and thank you for your comment. We are sorry that our CBD oil did not live up to your expectations. Tastes as well as effects are known to vary from person to person, which is why we offer different types of CBD products in our online store. Our products are all natural and vary in texture, aroma, appearance and moisture. We invite you to get in touch with our customer service team, who will be happy to be available to find a variety to suit your criteria, or perhaps work out a suitable solution together. The 321 CBD team
M
marc S.
Rating: 4 out of 5
following a purchase from 22/04/2023
Quality cbd
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Response from 321cbd
Hello and thank you for your comment. We do our utmost to always offer quality products to our customers and we are delighted to hear that you enjoy this product. The 321 CBD team
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Maryse B.
Rating: 4 out of 5
following a purchase from 22/04/2023
Product very good value for money
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Response from 321cbd
Hello and thank you for your positive comment. We are constantly working to offer you exceptional product quality at an attractive price. The 321 CBD team
A
audrey T.
Rating: 4 out of 5
following a purchase from 19/04/2023
Not to mention the wonderful scent and relaxing effect of the flowers, I would like to thank the team for their responsiveness when my parcel got lost along the way. Thank you so much.
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Response from 321cbd
Hello and thank you for your comment. We are delighted to hear of your satisfaction, our customer service is always at your service. The 321 CBD team
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Sandra B.
Rating: 4 out of 5
following a purchase from 19/04/2023
321cbd is a very good company, but the delivery was a bit long (7 or 8 days) this time... otherwise everything is fine!
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Response from 321cbd
Hello and thank you for your positive feedback. We are delighted to count you among our customers and are sorry to hear that the delivery of your order has been delayed. We hope that this delay will not recur. If it does, please contact our customer service department so that they can provide you with information on the status of your order. The 321 CBD team
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Cat G.
Rating: 3 out of 5
following a purchase from 18/04/2023
Good product less than 48 days not ready and impossible to put my discounts
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Response from 321cbd
Hello and thank you for your request. If you have a problem adding your rewards during checkout, please contact our customer service department. They will be able to tell you how to add your rewards. The 321 CBD team
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D. P.
Rating: 4 out of 5
following a purchase from 17/04/2023
Fast delivery, good quality product "oil" .
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Response from 321cbd
Hello and thank you for your comment. We are delighted that our products have met with your satisfaction. The 321 CBD team
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