Reviews 3D Minis Factory : Discover customer reviews from 3dminis-factory.com

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Matthew F.

Published on 29/08/2026 à 07h04 following a purchase from 11/08/2026

Very cool minis with nice detail. The dragon's head insert needed filing before it fit snuggly, otherwise this would be an easy 5 stars.

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Didier G.

Published on 17/03/2026 à 20h12 following a purchase from 03/03/2026

Superb figurines, full of details, high quality resin, impeccable cleaning and finishing, perfect packaging... The only debatable point is the scale: they are advertised at 32-35mm, but they measure 40... That's a bit high, especially when mixing them with figurines from other sources! Well, it's still super quality...

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Gaetan H.

Published on 29/12/2025 à 17h10 following a purchase from 25/11/2025

package received quickly and in good condition, small issue with certain details of the figurine regarding the 3D printing

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Response from 3D Minis Factory Published on 09/03/2026

Hello Gaetan and thank you already for this note and this comment!
Please do not hesitate to contact us at the email [email protected] if there is the slightest printing issue that we might have missed... Because you are supposed to receive figures to glue and play without any problem!
(Well... it does require a bit of paint of course!) :)
Playfully,
Gaspard

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Jonathan P.

Published on 03/11/2025 à 21h21 following a purchase from 22/10/2025

very good. plus there are candies in the packages

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Response from 3D Minis Factory Published on 09/03/2026

Ahahah! You shouldn't say it, it's a surprise! Plus, the candies change depending on the time of year :D
Thank you for the 4 stars!
Playfully,
Gaspard

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Jérémie V.

Published on 30/09/2025 à 14h12 following a purchase from 22/09/2025

Fast and efficient delivery. The figurines are of good quality except for 1/5 which still had some printing marks but overall very satisfied with the result.

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Response from 3D Minis Factory Published on 09/03/2026

Hello Jérémie, thank you for the comment already!
So figurines with printing marks are not at all planned and we must have missed them...
Feel free to write to us at [email protected] so that we can reprint them and send them back to you!
:)
Playfully,
Gaspard

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Paul D.

Published on 29/08/2025 à 15h48 following a purchase from 19/08/2025

Should specify that the figurine arrives in pieces. Broken fingers.

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Response from 3D Minis Factory Published on 09/03/2026

Hello Paul and thank you for this feedback!
The figurine can arrive in several pieces depending on the sculptor's choice, some prefer monoblock figurines, others multipart, however, broken fingers are not normal at all...!
Feel free to contact us so we can send you a hand with 5 fingers (well, if it's a hand with 5 fingers of course!) :)
Playfully,
Gaspard

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Vivien C.

Published on 27/12/2024 à 20h25 following a purchase from 15/12/2024

Top-notch, very good customer service

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Response from 3D Minis Factory Published on 18/03/2025

Hello Vivien and thank you for the feedback and for the 4 stars!
I look forward to trying to improve our service and quality even further, so that I can get 5 stars for my next order! :)
Playfully
Gaspard

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Victor C.

Published on 31/08/2024 à 22h20 following a purchase from 29/07/2024

very good fig even if one or two imperfections on some figs

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Igor P.

Published on 31/08/2024 à 17h23 following a purchase from 07/08/2024

On the site it said: "delivered within 10 days"; I received the coli 3 weeks after my order.

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Response from 3D Minis Factory Published on 01/09/2024

Hello Igor,
Our apologies, the month of August with the family vacations and the added printing worries have slowed down our usual production time considerably.
I'm sending you a little gift for the wait. :)
Yours sincerely,
Gaspard

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Thierry S.

Published on 14/07/2024 à 08h04 following a purchase from 22/06/2024

Great selection of Minis. The print quality is very good and the customer support helpful and friendly. The Reason i don't give 5 Stars is that a few little pieces of the Mini i ordered had been forgotten and resend to me.

Response from 3D Minis Factory Published on 04/10/2024

Thank you Thierry, we are very pleased with your comment and these beautiful 4 stars :)
Ludiquement,
Gaspard

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Stephen W.

Published on 31/05/2024 à 10h50 following a purchase from 14/05/2024

Some of the fingers didn’t print. Not a huge problem but just means I can’t give a perfect score. Delivered quickly and safely packed.

Response from 3D Minis Factory Published on 04/10/2024

Thank you for your Answer Stephan, we quickly returned the figurine to you, which had a finger problem. Once again, we apologize for having missed these details before sending... :)
Ludiquement,
Gaspard

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Jonathan R.

Published on 19/12/2023 à 11h00 following a purchase from 16/11/2023

- beautiful poses of the figures, very dynamic and varied. However, the details don't seem very well defined and I'm a bit worried about the result when painting... (which I haven't started^^) - a lot of trimming work - not always easy depending on the postures - and straightening the cavalry lances and other elements.

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Response from 3D Minis Factory Published on 23/12/2023

Thanks for your feedback Jonathan, and don't hesitate to write to us directly at [email protected] if you're worried about any details, we'll look into it together and reprint the offending figurines if we can make things better! :)
All the best,
Gaspard

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Joan T.

Published on 14/12/2023 à 15h50 following a purchase from 16/11/2023

fast delivery, only defect a small printer smudge, I enjoyed the sweets, thank you

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Response from 3D Minis Factory Published on 23/12/2023

Thanks for your feedback, and don't hesitate to come back to us if the burr impacts the figurine, we'll exchange it for you without any hassle!
All the best,
Gaspard

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Olivier L.

Published on 03/11/2023 à 16h54 following a purchase from 17/10/2023

zero print quality, no details on the figurine, printing anomalies. This isn't the first time I've had this problem, but it's definitely the last: I won't be ordering again.

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Response from 3D Minis Factory Published on 23/12/2023

Hello Olivier, indeed, this figurine was very complex to print (one of the first Ghamak figurines), and the final result was not worth the image proposed by the creator.
After reimbursing you and sending back another printing attempt, I think the problem has been solved, but we've decided to deactivate this figurine to avoid this kind of setback. Unfortunately, this is one of the hazards of 3D printing...
Thanks again for your feedback!
All the best,
Gaspard

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François V.

Published on 16/10/2023 à 07h21 following a purchase from 27/09/2023

An ordered base was missing, but that's a detail.

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Response from 3D Minis Factory Published on 17/10/2023

Hello François and thank you for your feedback!
Even if it's only a base, it's not normal for it to be missing!
I'll get back to you and send it right away :)
Ludiquement,
Gaspard

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Rombaux N.

Published on 16/10/2023 à 06h30 following a purchase from 27/09/2023

Thank you for the fast and efficient follow-up on the late delivery: the service is great!

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Response from 3D Minis Factory Published on 17/10/2023

Thanks so much for the feedback!
And yes, we are sometimes dependent on our delivery systems, but we always manage to push them to find misplaced parcels! :)
Ludiquement,
Gaspard

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Minas P.

Published on 06/10/2023 à 07h55 following a purchase from 15/09/2023

Shipping and handling was very fast and the parcel arrived in very good condition. I liked how they printed extra miniatures to replace those that were misprinted or not cleaned properly. I would have preferred that every miniature was cleared from the supports, though I understand why they did it.

Response from 3D Minis Factory Published on 04/10/2024

Thank you for your comment and the 4 stars, we always try our best to give you the perfect minis, and some time we miss some supports during preparation. Once again, thank you for your return ! 🙂
Ludiquement,
Gaspard

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Cyril M.

Published on 11/09/2023 à 11h54 following a purchase from 27/08/2023

lack of explanation for the uninitiated

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Response from 3D Minis Factory Published on 13/09/2023

Hello Cyril,
Please don't hesitate to contact us if you have any questions, because 3D printing sizes and figures can be confusing!
We try to explain as much as possible, but it's never easy to be exhaustive! :)
All the best,
Gaspard

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Denis G.

Published on 10/09/2023 à 14h31 following a purchase from 28/08/2023

Very high quality figure, very little trimming required.

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Response from 3D Minis Factory Published on 13/09/2023

Thank you very much Denis for your opinion! We'll try to reduce the amount of trimming we need to do to reach 5 stars! :)
Ludiquement,
Gaspard

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Michel G.

Published on 19/08/2023 à 14h37 following a purchase from 08/07/2023

Very responsive after-sales service, good listening skills and order tracking after delivery.

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Response from 3D Minis Factory Published on 25/08/2023

Many thanks Michel!
Looking forward to sending you some new figurines! :)
Ludiquement,
Gaspard

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Bruno M.

Published on 16/08/2023 à 08h34 following a purchase from 20/03/2023

The parts are very thin and seem quite solid. The coli is well packaged. What's more, the people at3D Minis Factory are attentive and friendly. However, I have two drawbacks: some of the sculptures are too thin for the pieces to be easy to handle (it really depends on the sculptor), and it's hard to appreciate the actual size of the piece you're going to receive.

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Response from 3D Minis Factory Published on 25/08/2023

Hello Bruno, and thank you for your feedback!
It's true that some designers are very picky, and even with the strength of AmeraLabs, some parts can seem very thin (there are even rare occasions when we end up disabling certain figurines...).
Whatever happens, if you ever have a concern or question about a size, don't hesitate to contact us! :)
All the best,
Gaspard

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Yann R.

Published on 28/07/2023 à 19h50 following a purchase from 16/07/2023

More detail on sizes. It's hard to get a feel for the size on the site, and there's no precise information on dimensions.

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Response from 3D Minis Factory Published on 25/08/2023

Hello Yann, and thank you for your note and comment!
We do our best to annotate the dimensions on each figurine, but there are still a few missing...!
If you have any doubts, don't hesitate to contact us, and we'll show you the actual figure sizes :)
Sincerely,
Gaspard

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Bastien B.

Published on 02/07/2023 à 18h01 following a purchase from 23/06/2023

Beautiful figs. Fast shipping. Attractive price. The Void Jesters Lone Jester is a little too big for warhammer, but nice.

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Response from 3D Minis Factory Published on 03/07/2023

Hello Bastien and thank you for your note and comment,
And yes, some designers do take a few liberties when creating miniatures. But as you say, it's sometimes so minor that we only realize it once in hand and next to their non-proxi colleagues...
We'll get back to you by e-mail to make an exchange if necessary :)
Enjoyably,
Gaspard

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Xavier R.

Published on 12/06/2023 à 07h43 following a purchase from 24/05/2023

Lower quality than games workshop, but much lower price. Overall satisfied with the quality/price ratio, which is better than GW's. I'd do it again.

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Response from 3D Minis Factory Published on 12/06/2023

Thanks Xavier for this review, indeed, we're getting closer and closer to GW quality, but it's mostly the next generation of 3D printers (end of year?) that seem to offer some pretty crazy finishes!
Thanks again for the order!
Enjoyably,
Gaspard

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Jacques H.

Published on 09/06/2023 à 19h35 following a purchase from 29/05/2023

Interesting figurine corresponding to my expectations ( diorama man of Florès ) I had however to trim the figurine.

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Response from 3D Minis Factory Published on 12/06/2023

Hello Jacques and thank you for your review and the note!
I'll get back to you right away about the extra brackets on the figurine I received!
Have a nice day!
Ludiquement,
Gaspard

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Michal N.

Published on 29/05/2023 à 13h23 following a purchase from 08/05/2023

Solid communication. Some weapons on knights (maces, lances and swords) were no straight (maybe wrong cooling?), but curved into various directions... A bit slow shipment, but within reason. Models were ok, plus miscasts were added as surplus models. Overal I can recommend the company. Keeping my fingers crossed for them.

Response from 3D Minis Factory Published on 07/06/2023

Thank you Michal for your review and your return, long-distance deliveries are always a bit long, but thanks for everything!
Have a nice day !
Gaspard

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Julien R.

Published on 10/05/2023 à 20h43 following a purchase from 23/04/2023

Fast shipping. Very good quality of the prints, except for the swords of the "Landsknechets" whose blades are twisted or not straight.

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Response from 3D Minis Factory Published on 15/05/2023

Hello Julien !
We'll send you back some straight blades, they really need them to repel all the chaotic engeances!
Sorry again for this problem and thanks for your feedback :)
Playfully,
Gaspard

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Nicolas Q.

Published on 28/04/2023 à 14h41 following a purchase from 02/04/2023

Solid and nicely sculpted figurines, friendly dialogue and possible adjustments, but prices a little excessive compared to the competition (Etsy for example).

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Response from 3D Minis Factory Published on 04/05/2023

Already thank you for your 4 star review! :) And indeed, having the best resin, paying taxes in France, developing a complete website and sponsoring tournaments means that we will sometimes be a little more expensive than a Polish player, but whatever happens, since we are above all enthusiasts, we want to stay at our level of requirement and quality by offering the best price possible! :)
Enjoyably,
Gaspard

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Dominique G.

Published on 26/04/2023 à 09h38 following a purchase from 15/04/2023

beautiful sculpture

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Response from 3D Minis Factory Published on 27/04/2023

Thanks for your opinion, we always try to put the best sculptures on the site!

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Silvère D.

Published on 07/04/2023 à 06h47 following a purchase from 01/03/2023

3 broken figurines, and customs fees that I had not foreseen... so in the end much, much too expensive!!!

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Response from 3D Minis Factory Published on 07/04/2023

Hello Silvère and thank you for your feedback. Yes, the Swiss Customs regularly ask for additional customs fees... In a rather random way, it's quite annoying we agree!
On the other hand, for the 3 broken figurines, it should never have been the case, apart from an unscrupulous customs officer, our figurines are supposed to arrive whole and in good condition.
Can you please contact us at "[email protected]", so that we can at least send you back the broken figurines or at least refund them?
Again, we apologize for this bad experience which unfortunately seems to be partly due to Customs...
Enjoyably,
Gaspard

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Quentin V.

Published on 07/04/2023 à 06h22 following a purchase from 26/01/2023

figures received on time without any problems. In the more beautiful/larger ones, there was a lot of "waste" from the 3D printer support. But after a few precision cuts, no problem.

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Response from 3D Minis Factory Published on 07/04/2023

Good evening Quentin and thank you for your feedback! We will pay more attention to the "supports" that are supposed to be in very small quantities or even non-existent when sending.
Thank you for the extra work and your confidence!
Lovingly,
Gaspard

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Paco P.

Published on 06/04/2023 à 20h25 following a purchase from 16/10/2022

Todo bien. A saludo

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Response from 3D Minis Factory Published on 06/04/2023

¡Muchas gracias Paco!
Looking forward to send you again historical figures in 32mm ;) !
Gaspard

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Cédric B.

Published on 06/04/2023 à 20h18 following a purchase from 06/10/2022

The figurines are superb, they correspond to what was proposed on the site (in general). My package was relatively well packaged, a little scared when I arrived but the figures were fine (except for one where I couldn't tell if it was broken or deliberately not assembled. I would say that it was broken but I was able to glue it back together without any problem). If I want to buy specific figurines I will come back and I recommend the site.

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Response from 3D Minis Factory Published on 06/04/2023

Thank you very much for your review and the 4 stars. If in the future you have any doubts when receiving the package, do not hesitate to write to us so that we can look at replacing the breakage :)
Enjoyably,
Gaspard

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Julien B.

Published on 06/04/2023 à 20h13 following a purchase from 26/12/2022

The figurines are as expected (except one where there was a mistake but the service is very responsive). On several orders that I made there are sometimes some small concern (small defects) but nothing serious on "small model". On the other hand I had more problem on a big model (a problem of junction between two parts that I had to solve with modeling clay. (I told the after sales service and they sent me back a miniature but the defect was still there even if it was less important). So I will say that sometimes there are problems on the figurines (and size of base) but their SAV is great.

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Response from 3D Minis Factory Published on 06/04/2023

Thanks a lot ! For the after-sales service, since we are above all gamers and (former?) compulsive buyers of miniatures, we try to make an after-sales service as we would have always dreamed to have :)
It's a pity for this big defect, indeed, on the 14.000 products of the site, some of them have problems, that we unfortunately detect only at the assembly :(
Anyway, thanks again for your message!
Lovingly,
Gaspard

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Stephane B.

Published on 06/04/2023 à 17h23 following a purchase from 02/12/2022

Hello. The figs were superb but unfortunately a bit too big to be completely in line with their W40k counterpart. But apart from those 1 or 2 mm too much figs top.

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Response from 3D Minis Factory Published on 06/04/2023

Thanks for your feedback! It's true that some creators take some liberties on the proportions, we can spot it sometimes, but in this kind of case, it's often when we put the miniatures next to the GW ones that we realize it... Anyway, don't hesitate to come back to us if needed (if they are not already painted) and we'll exchange them in a more adapted version :)
Funnily enough,
Gaspard

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Lukas G.

Published on 06/04/2023 à 16h23 following a purchase from 01/12/2022

Some printing quality issues. However, I received replacement figures, so only a slight delay for the final delivery. Very good customer service to find the right scale for my needs.

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Response from 3D Minis Factory Published on 06/04/2023

Thank you very much for your comment and appreciation, Lukas. Indeed, a few issues are getting through Benji's check and we thank you for your patience. We strive to offer the best possible print quality and we are glad we could find a solution to replace it all! :)

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Freddy B.

Published on 06/04/2023 à 16h19 following a purchase from 16/10/2022

I am overall happy BUT the finish is not as clean as it should be on these characters from my order. Usually it's great!

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Response from 3D Minis Factory Published on 06/04/2023

Thanks for your opinion Freddy. Do not hesitate to contact us (via [email protected] for example) so that we can find a solution on the figurines which are not at the top! (Even if the order is a bit old :) )
Playfully,
Gaspard

Customer reviews of 3D Minis Factory

Summary of reviews

Reviews 1 and 4 stars