The store consistently delivers reliable, fast service with quick shipping and on-time deliveries, ensuring customers receive their figurines promptly and in good condition. The product quality is repeatedly highlighted through detailed, well-crafted prints, with many notes about accurate rendering, faithful scale, and careful packaging that protects items during transit. Customer service stands out for responsiveness, helpful guidance on custom printing, and efficient issue resolution, including replacements and easy adds to orders. Overall, buyers praise the value, consistency, and helpful, attentive team behind the production and fulfillment.
I had noticed a problem with the scale when my order was delivered. The customer manager found a more than satisfactory solution. The speed and efficiency of the service quickly made me forget the inconvenience, and encouraged me to recommend 3D Minis Factory... Thank you, with all my sympathy
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Response from 3D Minis Factory
Hello Jean-Luc and thank you for your note and comment! It's very important to us that you really get what you order :)
Ludiquement !
Gaspard
R
Romain M.
Rating: 5 out of 5
following a purchase from 29/06/2023
Very well made figurines, fast delivery. Very friendly and responsive customer service. Ke recommends without hesitation.
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Response from 3D Minis Factory
Thank you very much for your very encouraging review! :)
Ludiquement,
Gaspard
M
Marc L.
Rating: 5 out of 5
following a purchase from 27/06/2023
On top 👍
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Response from 3D Minis Factory
Thanks a lot! :)
Ludiquement,
Gaspard
P
Pascal B.
Rating: 5 out of 5
following a purchase from 27/06/2023
Fast delivery and quality figurines.
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Response from 3D Minis Factory
Thank you and thank you! We always try to do our best :)
Ludiquement,
Gaspard
A
Aurélien M.
Rating: 5 out of 5
following a purchase from 26/06/2023
Super service, both before (information) and after the sale. I can't recommend it enough!
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Response from 3D Minis Factory
Thank you very much for your very positive review, Aurélien! :)
Ludiquement,
Gaspard
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Florian R.
Rating: 5 out of 5
following a purchase from 11/06/2023
Very good!
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Response from 3D Minis Factory
Thanks a lot, Florian! :)
Ludiquement,
Gaspard
M
Mathieu L.
Rating: 5 out of 5
following a purchase from 26/06/2023
The 3D Minis Factory team is always on hand to answer any questions. They follow up every order with a very personal approach, to remove any doubt for customers. Orders are processed very quickly and always with quality. I only contacted the after-sales service once, and they were extremely responsive. The team is really pleasant and professional.
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Response from 3D Minis Factory
Thank you so much for this beautiful review! :)
I look forward to answering any questions you may have :)
See you soon!
With pleasure,
Gaspard
J
Johan T.
Rating: 5 out of 5
following a purchase from 22/06/2023
on time and on budget
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Response from 3D Minis Factory
Thank you very much Johan for your positive review! :)
Ludiquement,
Gaspard
J
Josselin C.
Rating: 5 out of 5
following a purchase from 20/06/2023
Very good
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Response from 3D Minis Factory
Thank you so much for the 5 stars! :)
Ludiquement,
Gaspard
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Nicolas B.
Rating: 5 out of 5
following a purchase from 18/06/2023
cool
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Response from 3D Minis Factory
Right? :) Thanks a lot for the note!
Ludiquement,
Gaspard
C
Cedric D.
Rating: 5 out of 5
following a purchase from 13/06/2023
Very good resin and nice rendering on the figurines..... Really happy with my purchase.
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Response from 3D Minis Factory
Thank you very much for your feedback, and welcome to the world of 3D!
Enjoyably,
Gaspard
J
Jean-Marie D.
Rating: 5 out of 5
following a purchase from 11/06/2023
Very good store! Serious, professional people who care about customer satisfaction 😉
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Response from 3D Minis Factory
Thank you Jean-Marie! This kind of message always warms my heart, thank you again! :)
Ludiquement,
Gaspard
T
Thomas P.
Rating: 5 out of 5
following a purchase from 13/06/2023
Delay slightly longer than expected, but perhaps normal, slight lack of wedging of parts in the parcel, but the quality of the resin obviously allows for this, since everything arrived in perfect condition. The finish, detail and texture of the figurines are impressive, and the scale perfectly adapted. I'm very satisfied
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Response from 3D Minis Factory
Thank you very much Thomas for this nice note and comment, and yes, with a new born in our arms, we've had to lengthen the pace slightly! :)
In any case, we're very happy with this satisfaction!
Ludiquement,
Gaspard
N
Nicolas S.
Rating: 5 out of 5
following a purchase from 17/06/2023
Perfect
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Response from 3D Minis Factory
Thanks a lot! :)
Ludiquement,
Gapsard
C
Christophe B.
Rating: 5 out of 5
following a purchase from 14/06/2023
Top-notch exercise!
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Response from 3D Minis Factory
Thanks a lot Christophe! We'll keep it up! :)
Ludiquement,
Gaspard
M
Michel G.
Rating: 5 out of 5
following a purchase from 12/06/2023
fast and efficient
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Response from 3D Minis Factory
Thanks for the note and for this clear and concise review! :)
Looking forward to hearing from you!
Ludiquement
Gaspard
L
Lionel C.
Rating: 5 out of 5
following a purchase from 16/06/2023
The service is always neat and fast. Many thanks
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Response from 3D Minis Factory
It is we who thank you for the orders and this very nice comment! :)
Enjoyably,
Gaspard
E
Eléanor D.
Rating: 5 out of 5
following a purchase from 11/06/2023
Top quality. Perfect and prompt after-sales service in the event of any problems.
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Response from 3D Minis Factory
Thank you so much Eléanor, we always try to do our best so that every customer has what they need :)
Have a nice day!
With pleasure,
Gaspard
J
Johann B.
Rating: 5 out of 5
following a purchase from 07/06/2023
Top quality! Very good quality. I will not hesitate to use your services again. See you soon
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Response from 3D Minis Factory
Thank you so much for your kind comment and your loyalty! And of course, we look forward to continuing to print figurines for you! :)
Ludiquement,
Gaspard
R
Rodolphe E.
Rating: 5 out of 5
following a purchase from 07/06/2023
Excellent communication and top-quality work.
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Response from 3D Minis Factory
Thank you so much! We put all our heart and passion into it! :)
Playfully,
Gaspard
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Thomas T.
Rating: 5 out of 5
following a purchase from 05/06/2023
Top-quality resin and printing!
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Response from 3D Minis Factory
Thanks a lot Thomas, we try and we'll try to always be on top! :)
Ludiquement,
Gaspard
A
Adel Z.
Rating: 5 out of 5
following a purchase from 01/06/2023
as requested
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Response from 3D Minis Factory
Thanks for the 5 stars and I'm glad you got what you expected :)
Playfully,
Gaspard
J
Jean-Baptiste P.
Rating: 5 out of 5
following a purchase from 05/06/2023
The print quality and resins used are really superb. The only regret is the size of some of the miniatures: Sons of Imnyr from Highland Miniature, which varies the rendering and is therefore a little worse than expected. En Revanche human imperials are just perfect.
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Response from 3D Minis Factory
Thank you very much Jean-Baptiste, and yes, sometimes the creators are "light" with certain releases, but this rarely happens with Highland Miniatures... We'll be in touch by e-mail!
Have a good game!
Ludiquement,
Gaspard
A
Arthur B.
Rating: 5 out of 5
following a purchase from 02/06/2023
Super friendly and responsive team. The figurines arrived quickly at their destination and in perfect condition. The figurines are of good quality. Totally satisfied.
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Response from 3D Minis Factory
And we're totally happy with your comment!!! <3 !!
Thanks again and have a nice day, :)
Ludiquement,
Gaspard
S
Stephane K.
Rating: 5 out of 5
following a purchase from 04/05/2023
Good product: Miniatures 15mm Caballero. Good packaging. Delivered on time. Would recommend. Stefan
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Response from 3D Minis Factory
Thanks Stephane! Glad the downsizing went well too! :)
Ludiquement,
Gaspard
K
Kevin P.
Rating: 5 out of 5
following a purchase from 29/05/2023
Very good quality resin, in 1 week I received my order perfectly because I have a tournament in a short time and I was afraid that it would be short in terms of timing but here it is niquel.
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Response from 3D Minis Factory
Thanks Kevin for your feedback! We always bend over backwards when a tournament comes up ^^
Good luck with your tournament ;)
Ludiquement,
Gaspard
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Frederic S.
Rating: 5 out of 5
following a purchase from 28/05/2023
Fast, serious, helpful!
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Response from 3D Minis Factory
Thank you, thank you and thank you very much Frederic! :)
Ludiquement
Gaspard
A
Alex D.
Rating: 5 out of 5
following a purchase from 23/05/2023
The result is impeccable, and the team is as efficient as it is friendly!
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Response from 3D Minis Factory
Thank you very much! :) Au plaisir :)
Ludiquement,
Gaspard
C
Christophe F.
Rating: 5 out of 5
following a purchase from 28/05/2023
Multiple choices of figurines, fast printing and shipping. The people in charge are efficient, kind and fast. There's something for everyone.
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Response from 3D Minis Factory
Thank you very much for your comment. We are very happy that you liked it :)
What's more... we're not stopping there for choice...! ;)
Ludiquement,
Gaspard
L
Laurentiu R.
Rating: 5 out of 5
following a purchase from 13/04/2023
Perfect communication!
Response from 3D Minis Factory
Thank you! We always try to do our best :)
Gaspard
J
Jolan D.
Rating: 5 out of 5
following a purchase from 25/05/2023
Great, very fast delivery, listened to the customer to change the scale of the figurines and top quality figurines, many thanks!
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Response from 3D Minis Factory
Thank you so much, Jolan, for your lovely review and always on hand to respond to specific needs! :)
Playfully
Gaspard
J
Jessica M.
Rating: 5 out of 5
following a purchase from 14/05/2023
fast delivery and good quality
Response from 3D Minis Factory
Thank you so much for your review ! :)
Have a nice day
Gaspard
S
Simon D.
Rating: 5 out of 5
following a purchase from 21/05/2023
Top quality, fast and accurate delivery
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Response from 3D Minis Factory
Thanks a lot! :)
Ludiquement,
Gaspard
C
Christophe P.
Rating: 5 out of 5
following a purchase from 18/05/2023
Fast, careful shipment, good quality resin, what more could you ask for ????
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Response from 3D Minis Factory
More ranges perhaps? Ah, yes, that happens too :D
Thank you so much for this warm review! :)
Ludiquement,
gaspard
F
Fabien B.
Rating: 5 out of 5
following a purchase from 16/05/2023
Excellent!
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Response from 3D Minis Factory
Thank you very much :) :) :)
Gaspard
O
Olivier P.
Rating: 5 out of 5
following a purchase from 12/05/2023
Super
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Bertrand C.
Rating: 5 out of 5
following a purchase from 08/05/2023
The figurines are super-beautiful.
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Response from 3D Minis Factory
Thank you very much for the 5 stars and the nice review :)
Ludiquement,
Gaspard
T
Thomas L.
Rating: 5 out of 5
following a purchase from 07/05/2023
My order was processed and dispatched quickly. On arrival I notified the company about 2 miniatures with broken weapons and one unit which was printed with the wrong weapons. They responded very quickly and promised to replace the miniatures with wrong / broken weapons. Great service and fast delivery!
Response from 3D Minis Factory
Thank you Thomas for your review, it's always important to us that everything turns out just as it should!
Best ! :)
Gaspard
Y
Yann L.
Rating: 5 out of 5
following a purchase from 07/05/2023
Good advice, perfect and fast
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Response from 3D Minis Factory
Thank you very much for the very positive review!
Nice games!
Playfully,
Gaspard
M
Marc Etienne R.
Rating: 5 out of 5
following a purchase from 05/05/2023
Top notch, faster turnaround than advertised, I highly recommend this site.
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Response from 3D Minis Factory
Thank you very much, Marc Etienne, for the comment and for the 5 stars :)
Playfully,
Gaspard
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