Customer reviews of Abpconcept

Poor quality not made well at all!!!!

they sent the order after 2 months even if stated it was in stock. they never responded to my inquires regarding the delay.I have received a strap for Panerai, but I ordered for Breitling, and even if it fits at lugs, it does not fit for the buckle. I have contacted them for exchange, but never resoonded so I am stuck with a 250 euro starp that I cannot use

Impossible to set up the bangle , I went to my jewelery service and they cannot fix it , then they ask to another Rolex retailer and again not possible to fix it . Thank you for you reply . AFG .

Strap does not fit. Almost ruined my watch installling this terrible strap

I have no complaints about the speed of delivery. On the other hand, the product ordered doesn't fit the watch case very well, given that this bracelet is specific to the watch. In short, 30 euros for nothing.

I have not received the order nor do I have any idea when or how it my arrive.

Cannot see customs items in the basket,for ipad./should improve UI for saving time of purchase online!

Wrong color watch band

I have not recived the package

One Strap is 0,5mm to small and the Color of the other one is Not as aspected.

Nice picture in the internet but the quality is terrible ,I ordered a case for iPhone 14 max plus and a strap for a Cartier. The quality of the products was above all criticism. I had to pay to return the products. The watch strap was redone but on the label it was written that the leather is embrosses and the value is €50. I paid €197 for the watch strap. I consulted the Cartier company representative and a watch dealer in Helsinki and they both told me that they are not sure it's crocodile skin. This experience cost me €25 and a waste of time. I DO NOT RECOMMEND THIS COMPANY TO ANYONE.

Didn't like

Have ordered twice from this retailer. My first order took a very long time to get to me. Customer service kept stalling in their communication on order and delivery status. The second order took just as long and I was disappointed with what I received after having to wait for it. I was expecting a tan brown leather strap (as shown in the pictures on the website) not a dark brown one, which is what I received. Still waiting to hear from retailer on return/ exchange policy.

One of the quick release did not open properly and I tried harder, unfortunately it's broken.

Bad experience with this purchase. Product received incomplete and defective. In addition, the after-sales service is complicated to contact and I am waiting for their return.

Shipment is now over three weeks with no definitive delivery date provided after 3 inquiries. According to the status it shows US Customs reviewing the shipment for over two weeks. Does your US representative have any clue as to how long this requires to be cleared?

Very very bad experience

After ordering a stock bracelet with the option of interchangeable pumps. After only a few days, the bracelet tore right at the notch made by Abp. Their response to this problem is simply that I should buy another one with a discount because the bracelet has been worn! An unacceptable response that doesn't even take into account the obligation to deliver a quality product with a minimum of reliability.

Hello I had left a message for the measurements of my bracelet I had asked 19/18 instead of 19/16 we did not take into account my message bravo for the price hat

it's not what i ordered

The brown is really dark, almost black. The welcome at the Lyon store when picking up the parcel is far from perfect, and nothing like that at the Paris store.

Boutique. A. Escape. Personal. Unqualified. And. Also. A. The. Head. Of. Customer for. The. Rates. And outfit Door. A. Escape

I received the wrong product (again). Had ship it back to ABP in order to receive the correct product. It has been 2 weeks since I returned it, and I still did not hear anything from ABP.Great straps, horrible customer service

Ordered on December 10, 2023, I still don't have my deployant buckle. The reason is an error in the address written on the package sent (although the address on the invoice I received is the right one) and therefore returned to the company. I now have to wait for the parcel to be returned to them. In any case, I'm glad it's not a Christmas present!!!! I'm sure I won't be ordering from them again.

I bought two straps. A year ago I bought the same strap and I love it. Reason to buy two the same straps again. The new straps have a colour I don't like and the size differs from the one I bought a year ago, so I have send the straps back to Paris. ABP is willing to make two new straps, but I am afraid it is gonna take a long time before I have two new straps. I have paid more than 400 euro for straps and to send them back and I don't know when I have the new straps. So I wait and see what will happen…

Order did not correspond to the dimensions requestedToo long to solve the problemNo pumps delivered with the bracelet

Watch strap was made with a damaged piece of skin, customer support was not helpful.

Far from a premium experience.It is striking to me that an artisan asks you to pay items worth just below the price range of Hermès but with a shipping service that is neither reliable, nor efficient.I have been waiting all in all over a month now for a leather Arceau bracelet. The atelier takes up to 2 weeks to prepare and finalize the bracelet, prior to handing it over to Colissimo (French postal and shipping services) which took so far over 20 days to first send the package through the wrong channel, and while trying it for the second luck, shipping it to La Martinique (French Dom Tom island).Fun fact I live in Denmark... !The only star remain for Clémence who is taking care of the client relations and who tried to follow up on the situation.Not worth the hustle.

2nd time in a row terrible problems , zero communication , avoid at all costs.1st time , they do not include a invoice inside the envelope with dhl ( i have physically checked)so despite paying express shipping it stays 10 days stuck.After this the customs bill (I am in NYC) is 231.30 dollars.First time they refuse to fix or cover and it takes an additional 45 days for it to get to me as they ship back and return.This time I foolishly spent 400 dollars with them on a strap and rest assured same problem as before , with same delays ,and nothing on envelope.This time zero communication for a week and i foolishly paid the 231.30 dollar customs bill just to finish this relationship with them once in for all. I offered covering 50/50 , for them to fix it but nope.Very very amateur operation in terms of shipping and completing an order, terrible delayed and elitist communication. My network has a very large reach in the watch world , rest assured my experience in it's full detail , and how patient i have been , writing multiple emails will all be shared so they do not get any repeating business from thousands of people i know.

Quality is bad

Hello,I received my order 1 month ago, but despite several emails and phone calls to explain my problem, I haven't had any feedback to solve my problem.Sincerely,Mr Julien Bouchet

The product was shipped fast. The quality of the canvas bracelet is poor. I don't recommend

The built did not fit

Received my bracelet much later than expected, and with the wrong buckle, ordered the one in PVD Pink Gold, and received the one in Gold instead, no what I wanted.

The thickness of the bracelet is too small, which is not compatible with the watch. However, it seemed to me that the model was mentioned for this bracelet on the site. So I won't be able to use it.

Leather quality is disappointing. ABP had accustomed us to much better!

I never received the wristwatch

Never received my package never received a response to my inquiries about the package not arriving I will be filing a charge back.

The strap sent was the wrong size & not the same colour as depicted on your site. Also the holes were out of alignment with the deployment clasp. Finally, you failed to respond to my messages.I will not deal with you again

I ordered a watch bracelet from ABP costing about US$220. Before it was delivered, their carrier, DHL, demanded US$45 in customs duty, which I paid. A month after I received the bracelet, DHL demanded an additional US$203 for customs. DHL is threatening to ruin my credit, but they refuse to provide documentation for the duty owed. I presented this situation to customer service at ABP who replied that "this is outrageous" and promised to look into the matter and "do something to make it right." That was a month and a half ago and I never heard another word from ABP. If ABP continues to use DHL as their carrier, the lest they can do is stand up for their customers and follow through on their promises of customer service.For ABP's purposes, this event is regarding order #28076 and refers to their email from Diana to me dated 5 July 2023.