Abpconcept consistently delivers on-time shipments and fast delivery, with many customers noting quick arrival and reliable tracking. The store earns praise for a wide selection and strong product quality, with numerous mentions of well-made, beautiful, and meticulously finished straps and bracelets. Customer service is highlighted as excellent and responsive, including offers to adapt items and helpful support that enhances the purchasing experience. Overall, customers repeatedly describe precise products that meet descriptions and showcase craftsmanship, with smooth ordering processes and careful packaging.
I ordered a bracelet for a BR watch, on receipt the bracelet was far from the description in terms of compatibility and quality, ABP moreover acknowledged this in a reply email, I sent the bracelet back, ABP took 10 days to make the refund and refused to pay the return postage (2.75). I would even say that they tried to get me to send it back by ordinary mail, so they could have invoked non-receipt to simply avoid the refund! never again from them!
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Zbigniew K.
Rating: 1 out of 5
following a purchase from 26/07/2023
I received a completely different strap from the one I ordered. No one in the company wants to talk about the complaint.
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J G.
Rating: 2 out of 5
following a purchase from 31/07/2023
Poor quality. Plastic, not real leather. The brown strap when worn its stretches and turn another color and looks like it will break soon.
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Xavier J.
Rating: 2 out of 5
following a purchase from 03/07/2023
Bracelet available in one length only, requiring an XL wrist. You can choose the width but not the length. A shame. Otherwise, tuner quality is top-notch.
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Response from Abpconcept
Hello Sir, Unfortunately this bracelet is one size only. We have indicated a wrist circumference between 16cm and 19cm.
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Adi J.
Rating: 1 out of 5
following a purchase from 22/06/2023
The strap does not even
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Nicolas
Rating: 1 out of 5
following a purchase from 19/06/2023
The bracelet does not match my watch unfortunately I'm on vacation as soon as I get back I'll send it back to be exchanged Contact me 0032475848976
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Gutierrez S.
Rating: 1 out of 5
following a purchase from 29/05/2023
1 month waiting and still no braceletSo saying it's the carrier's faultI paid and got nothing
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Hau F.
Rating: 2 out of 5
following a purchase from 18/05/2023
It didn't feel too good because the request for a refund or replacement was unsuccessful, so give two stars
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Donald J.
Rating: 1 out of 5
following a purchase from 01/06/2023
The strap I ordered was supposed to have interchangeable spring bars and the strap I received did not. I double checked my order to make sure I had indeed ordered interchangeable spring bars and I had. I then sent an email explaining the mistake. I received a response from ABP Concept a week later denying that they had made a mistake and offering no resolution to the problem. Will not do business with this company again as they have no idea what quality customer service should be.
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Matthew H.
Rating: 1 out of 5
following a purchase from 12/05/2023
I still do not have my watch straps. They appear stuck in customs and no one from ABP has reached out to me to provide any updates.
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Kevin O.
Rating: 1 out of 5
following a purchase from 28/04/2023
No CITES paperwork from a recent order, held in US customs for three weeks and returned to ABP. Three attempts at contacting ABP to fix the issue and no one contacted me. Called VISA to refund charges.Never again as a customer.
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George L.
Rating: 1 out of 5
following a purchase from 01/05/2023
Very old customer. This is the last time I will be ordering from ABP. The bracelet I received is worthy of a 30 bracelet bought on Amazon.prices are becoming stratospheric.it is now indecent.and globally where before "everything was possible", everything is now becoming exhorbitant when it is not "impossible". I recommend other manufacturers in the area who have kept their feet on the ground! George L.
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Jeffrey H.
Rating: 1 out of 5
following a purchase from 29/04/2023
They have responded to a couple of my emails but still refuse to do anything about assuring I get the watch bracelet for which I paid ABP a good deal of money.
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Hugo F.
Rating: 1 out of 5
following a purchase from 16/04/2023
I ordered two rubber-type bracelets for my Sky-Dweller "to test" (180 euros anyway) they indicate compatibility with this model of watch on the page. As a result, the bracelet doesn't fit the watch, nor the buckle supplied with it (which is of mediocre quality, by the way), nor my Rolex deployant. I'm not going to waste two hours on the phone and in the post for this amount, but at least you know, trash 30 minutes after unpacking, to be avoided.
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Response from Abpconcept
Hello Mr Fabre, I'm sorry to hear that the bracelets don't fit your model. We would have been more than willing to offer you a return of the bracelets and an immediate refund. We apologize for the inconvenience and offer you a credit note on our website. An email will be sent to you to this effect. Sincerely, the ABP team
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J
Rating: 1 out of 5
following a purchase from 19/03/2023
I did not receive my item! No one has messaged me back!
Response from Abpconcept
Bonjour Monsieur, Your strap was lost by DHL but we are starting the production and you should receive it very soon !
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Philippe G.
Rating: 2 out of 5
following a purchase from 19/02/2023
I changed the product because of a problem with the topstitching. The same problem occurred on the new product after a week. There's a design problem!
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Response from Abpconcept
We're sorry, we'll send you a return label today.
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Simon S.
Rating: 1 out of 5
following a purchase from 27/02/2023
The Cordura Type fabric watch bands I ordered are far too stiff and uncomfortable.
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Response from Abpconcept
We're sorry if this bracelet doesn't fit. You can return it to us if it has not been worn.
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Gwen M.
Rating: 1 out of 5
following a purchase from 15/02/2023
I bought a rubber strap for my Panerai, it was in silicone and was one millimetre thick, it broke after an hour of use. At the price it is sold it is absolutely deplorable to have such quality, ABP never again.
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Response from Abpconcept
Hello, I'm sorry Madam, we can send you a new bracelet right now. This one may have had a design problem. Please do not hesitate to contact us by email. Have a nice day!
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Boguslaw M.
Rating: 1 out of 5
following a purchase from 06/02/2023
Product not delivered
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Response from Abpconcept
Hello, we have contacted you to return your product lost by the carrier, please come back to us. Best regards, ABP
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Jorma
Rating: 1 out of 5
following a purchase from 15/01/2023
Product quality really below par
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Response from Abpconcept
We're sorry if these fabric bracelets aren't to your liking. Please contact us for a discount on your next order.
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Emmanuel
Rating: 1 out of 5
following a purchase from 06/01/2023
Prohibitive postal cost and not only delivered at my home. I bought a 15 euros bracelet and realised the delivery wads 28 euros or so !!!! and i was not even delivered at home, i had to go to a relay point despite the right address... so obviously not a great experience.
Response from Abpconcept
I'm sorry the delivery didn't go well, don't hesitate to contact us for a next order.
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Stewart J.
Rating: 1 out of 5
following a purchase from 08/12/2022
sold a strap with clasp showing Rolex fittings but when it arrived was blank fittings and no way to contact them
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Jorge
Rating: 1 out of 5
following a purchase from 10/10/2022
A expensive veal strap at 375,00 which was delivered with a fire stain, still usable but I expected a better quality control from ABP.
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Sh
Rating: 1 out of 5
following a purchase from 04/11/2022
I ordered a grey strap and it came in dark green. They told me their grey is green and it was my mistake for ordering it. They would refund.
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Giovanni C.
Rating: 1 out of 5
following a purchase from 02/10/2022
The strap is not compatible with the omega seamaster 300. I have sent a mail regarding this to return my order, however nobody is replying. Will try to give a call somehow, bit if no solution, I will need to open a litigation for this.However the strap quality is very nice for the price. If it would have fit the watch, definitely it would have been a very good one!
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Steen W.
Rating: 1 out of 5
following a purchase from 22/09/2022
Very bad quality. Be carefully using this strap for your high value watches.I bought a rubber strap from ABP Concept to my Omega Seamaster watch. Unfortunately the strap did broke after 2 month and my watch falled directly to the street. I now need to have my watch checked by an Omega dealer. Hopefully everything are fine.
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Agnes H.
Rating: 1 out of 5
following a purchase from 01/09/2022
Geen indexatie van mijn gedeeld pensioen. Op alle papieren staat indexatie wordt door berekend.In 1990 officiële scheiding. ABP betaalt mijn gedeelde pensioen uit.Nu krijg ik geen indexatie erbij.De een zegt u had allang een hoger moeten krijgen. Weer een andere zegt niet, want er is een wet gekomen in 2016, dat ik 2.39% niet krijg. Mijn ex wel.Hoe kan dat, sta je jaren lang stil, en dan krijg je helemaal niets erbij. Wie helpt dit te verduidelijken.
Response from Abpconcept
Dear AGNES, we sell straps not divorce ... we are not lawyers.
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Wichai F.
Rating: 2 out of 5
following a purchase from 30/08/2022
Your Strap is not fit to my Sky Dweller( with Oystersteel ). However, your strap is very nice quality.
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Janeczko F.
Rating: 1 out of 5
following a purchase from 02/08/2022
Very disappointed with the bracelet; simple thickness, low quality, even very low quality for 45...We make good margins in this store...I don't recommend and I won't recommend again.
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Chris
Rating: 1 out of 5
following a purchase from 12/07/2022
Haven't received the custom strap that I ordered and nobody is returning my emails.*edit* I finally received an email reply. My strap was lost in the post, so a new strap was made and sent via a different courier. I still don't feel the strap stitching quality/consistency/neatness is high enough for this price of watch strap, but I shall accept this and move on.
Response from Abpconcept
Dear Chris, the carrier lost the package but we re-made your strap and shipped the new one via DHL. Have a great day ! ABP
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CD
Rating: 2 out of 5
following a purchase from 12/07/2022
By the way, a serious and well-known company, but I bought a folding clasp from them, which was very disappointing, and I sent an e-mail to say so, to which I never received a reply...too bad.
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Murat K.
Rating: 1 out of 5
following a purchase from 30/06/2022
Terrible service. Terrible straps. Will never order again.
Response from Abpconcept
Dear Murat, your order is from 2020, if you have an issue how can we help ?
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Artemis
Rating: 1 out of 5
following a purchase from 23/06/2022
The buckle was of poor quality and doesn't secure in place as it should.
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Anoniem
Rating: 1 out of 5
following a purchase from 03/06/2022
09-05-22 Order placed.11-05-22 Order Shipped.31-05-22 Carrier returns package to sender without delivery attempt (and yes, I filled out my address correctly).03-06-22 Still no package, no contact by ABP.Upon research I discovered that the basic shipping option has a lot of bad reviews. Still ABP keeps using them.
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Jurica M.
Rating: 2 out of 5
following a purchase from 28/05/2022
Unfortunately this time I am not 100% happy about my order. I have specified that I do not want to have a buckle on my strap. Also there are 2 small scratches on my strap which will probably get worse with time.
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Andre F.
Rating: 1 out of 5
following a purchase from 22/03/2022
Absolutely dreadful. A crocodile watch strap I purchased fell apart after about three weeks (it cost c. £250!)When I explained this to them (with a picture), their response was they could do nothing because it was past their own 15 day limited guarantee. What a shambolic service - no pride at all in their product.I have returned it and am awaiting a full refund. Given their awful attitude - I am expectant of having to take them to a local small claims court. What a terrible experience for a what is claimed to be a premium product.Avoid at all costs.
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Jermain Y.
Rating: 1 out of 5
following a purchase from 14/03/2022
Customer service no good received my order 2/10 order two strap one leather one rubber r strap doesn't lineup been calling no answer been emailing can someone contact me order #21434
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RT
Rating: 1 out of 5
following a purchase from 15/02/2022
To little disaponted, For this model of Rubber B bracelet there is no possibility to choose the size... and the bracelet closes certainly but is a little short.It looks to my taste a little unsuccessful for a Rolex ....Voila...Thank you for your answer: "it is a buckle version therefore standard size for wrist size 14 cm - 21 cm. For an adjustable bracelet, I invite you to choose a different reference. "Unless I'm mistaken, I didn't find this information before my purchase...so it was too late for me...Useful, I hope, for future buyers.
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Response from Abpconcept
Hello Sir, this is a pin buckle version, so standard size for wrist size 14 cm - 21 cm. For an adjustable bracelet, I suggest you choose a different reference: https://www.fr.abpconcept.paris/products/bracelet-montre-watch-band-strap-rolex-submariner-41mm-ceramic-glidelock-caoutchouc-rubber-bsur to which you should adapt your folding clasp. Yours sincerely, ABP
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Ludek V.
Rating: 2 out of 5
following a purchase from 28/01/2022
Selling Aliexpress product for three times as much money, without even giving a hint of the origin of the product. The images on the site are nicely photoshoped so the details of the product looks much better, colours richer and deeper, but what arrives is unsatisfactory.
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Matthew S.
Rating: 1 out of 5
following a purchase from 16/01/2022
Incompetent. Disorganized. Rude. Non responsive. Can't get anything right. That's ABP.
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