Customer reviews of Abpconcept

Delivery out of time: arrives after 1 month instead of 1 week as advertisedArrived after Christmas (order at the end of November) No caseFor the price it's unacceptable I'd ordered before and I'd already had a problem with the delivery time but even if you take the margin it's always the same. Customer service offers no solution or compensation.

Quality of strap was very good; however, it was slightly too small. I've repeatedly messaged the team to identity options but have not had any response at all. Product doesn't come with any instructions for refunds or replacements. I'd love to just replace but have no idea what to do!

No response to complaints. Do not bother with undelivered goods. Catastrophe. Never again.

Product conforms to the order but the gift wrapping is shabby, worthy of a costume jewel at 10 euros!!!! I'm ashamed to offer a gift at this price in such packaging !!!! As for the "dialogue" with customer service, it's non-existent, no response.

The product's finish quality is a little disappointing for the price.

No invoice accompanying the order as could be expected from a company doing serious business. No answers at all to e-mails requesting an invoice, nether when written in English nor when in French.Furthermore, one of the straps - alligator - is crooked on the watch side. No answer to that problem, too.

This is the first time I've ever reviewed a business from which I haven't bought a product or service from. It's not for lack of trying.I contacted ABP on four separate occasions, over a span of six months, in an attempt to buy straps and a watch:1) Email inquiry regarding one of their straps2) Email inquiry regarding a different strap3) Website submission regarding a watch they're an authorized dealer for4) Website submission regarding the same watchIn none of these cases did I get a reply.On the one hand, I've heard wonderful things about their product. On the other hand, I've heard frustrating anecdotes about their customer service (both in person and electronic). In the end, I never had to make a decision since they clearly don't want my business.

I read some good stories about ABP. I choose a bracelet and upon closing the order, I noticed I made a mistake in the house number of my address. I immediately contacted them to ask them to change the number, but no response, and off course the packet was delivered on another addressThe bracelet I purchased was nice, no doubt about that. It fitted nicely with the watch. However, after the first use, when I washed my hands, there were some water droplets on the strap. Little did I know that any waterdroplet gives a stain that does not go away. I reached out to customer service and the reply was that this is indeed a product attribute and that the strap should never get wet. This was not stated on the website but customer service did not offer any solution or apology. I buy quite a lot of straps from different suppliers, but never experience these kinds of product failures.

Order on the internet! Broken without being notified!!! After a call I was told to call back but no news! Today they tell me, when I call back, that my order should eventually arrive in 1 week! They are not professional I do not recommend at all! I have just cancelled my order

Received my watch strap in timely manner. Beautiful! Soft. Very nice quality. However, I didnt like the way the color matched my watch dial. I requested info on how to begin the return process. I realize Im limited on how long I have to return this item. Ive sent 5 emails now, and still, not one response from this company. Are they ignoring me until its too late to return the item!?!? Im helpless here. PLEASE HELP ME RETURN THIS ITEM!!!!! HELLOOOOOOO!!!!!!??????

I am disappointed because, after several exchanges by telephone, e-mail and sending photos of the bracelet to be replaced, the thickness of the latter does not correspond to my request: I wanted a thick camber of more than 5mm and I received a thin bracelet of less than 3mm which lacks strength compared to the case of a Blancpain Leman chronograph. It seems to be made for a Villeret case... No feedback otherwise.

Very disappointing purchase. I bought a watch band for a specific collector's watch understanding it would be a solution for the watch I already own. Instead, I got a band with no clasp making it impossible to use the band on the watch.Deceiving advertising.MC

I was expecting something nice … very disappointed to a point that I will not use the strap

The product broke after just a few times of use and despite several emails concerning reimbursement, nothing has happened.

I'll basically just got different color strap than the ordered. I sent two complaints within a week with full justification incl. pictures. First dropping the email to contact listed in order and the second filling in a special form in the website. Next few days passed and I still don't have any answers to any of them. They just completely ignored me. Sad but true.

You sent me a wrong size of the strap I bought, Damien offered to send a new one, I made some observations and I didn't get any reply in return. Basically you sent me a wrong product, different form what I bought and you just left things like that.

The watch strap I ordered was never delivered to me. It made it as far as Brussels but was returned to Paris and I have not heard a word from ABP. I have contacted them several times through email, but get no response. This is a shame as their watch straps have been really good, but they do me no good if they can't even ship it to me. Very disappointed

Bought two Rolex straps from ABP, The shipment was lost in mail, and communication started to fix the missing straps, They answered two email politely, then stopper answering my emails, and haven't heard from them since.Don't expect them to fix any problems that occur.

Just take a moment to check your emails please and find out what happened with the customer order strap doesn't fit the watch r rolex strap and a custom made strap peeling off only after 3 months of usage

More then 3 weeks after I have placed my order the package has not arrived.Limited to no response to my requests for updates on shipping status, and my eventual request for cancellation is also still pending response.

Strap for Omega Seamaster.This rating is for the second strap I purchased. The first one I purchased was excellent, so I decided to go for a second one.I copy/pasted all the measures I had used for the first strap. I also included a link on comments of the make and model.I made a mistake on the width. This mistake had been corrected on the first one. The second time they processed it as it was entered. While I understand I made a mistake, I also understand that if I add the make and model ABP checks if it fits and corrects these errors by confirming back with the customer.I wrote to Customer Service. Twice. Never heard from them. Went from being blown away by quality to being extremely disappointment by a treatment of silence. Not one word have I heard from my past two emails. It went from 10 to 0.Not purchasing anything else.

I bought a bracelet for my Rolex 126600, and despite the specification of the model at the time of ordering, it is not valid for this watch, I have pictures of its poor condition, for me it was not a good buying experience.

Send me wrong size strap.After 3 mails, still no answer.

Bought a watch strap from here 18 months ago and has already degraded to the point where I can't wear it. I've emailed to ask for a replacement twice and have not received a reply. Luxury brand that lasts less than two years? Absolute rubbish!

I have not received the order shipped on January 12, 2021 so far. Since the store did not respond to e-mails, I resigned from the order in accordance with the store's regulations, but also for this information (sent by e-mail and letter) I did not receive any feedback or refund. It is a pity that the good name and thus our further cooperation is worth only 500 euros for them. I do not blame them for the problem with the shipping, but it is on their side to explain the problem with the carrier, and as you can see they wash their hands of it. The case will have legal consequences.

I ordered brown and received dark brown...

No response to my email about completely wrong size for my wrist and how to address this problem.

Shocking and disgraceful business, likely entirely a fake setup. Do not do any business with them. Read reviews of the suffers and the people who were cheated by this company. These are predators with well set traps to rip you off. Go and get your straps from very honest companies like Rubber B or Everest (two of may genuinely good businesses). I do not know how they are allowed to continue their criminal activities in Paris. Very strange, these type of people create hatred in the hearts of honest hard working people who spend their hard earned pennies for hobbies that make them feel good, by taking their money and then vanish in thin air. Absolute criminals.

Product I bought never turned up and company stopped replying to my emails, will not use again

Terrible customer service or lack of such.One month after the order the package is still not shipped and no response why.Do not buy anything from this place!

I understand there is a long lead time for a handmade product but I was told that the item would arrive by a certain date but it did not. Then, the strap came without plots which made it completely unusable. I am working with customer service on a solution but it has already taken a week and I do not yet have a resolution. Paying $800+ for a product that is unusable and for expedited shipping is frustrating when I now have to wait many months to use the product. At this point, I really just want a refund and to move on.I appreciate the help in resolving this in short order.Thanks,Cory

Broken strap

Fluctuating quality concerning the leather. Errors in production are relatively frequent (2 times on 5 straps). One time the error was swiftly corrected and a new strap was sent. Next time the shop doesn't even send a reply.

Ordered a Bleu / marron bracelet, got a Noir/ jaune one! Tried to declare my dissapointment, but Email and Support contact were not accessible! No way!!!They use to deliver extraordninary quality.....but never ever again for me!!!!

I ordered a watch strap on their website and payed for it! They wrote to me that there will go betveen 2 - 15 days from they have prepared the strap. Now it has been over a month ago and I still dont recieved anythings from Them. I had tryed to contact Them with no results.I really dont Think I ever will do business with This form again.

I didn't get the item neither the tracking number.

Sent an email to them once I received the watch straps as it is too short and virtually cannot accommodate any wrist. The straps should be one longer than the other but I received 2 short ones. They replied to my email promptly but after my reply, there is no more follow up on my case. I sent two more emails thereafter but it's just silence.

Unfortunately, the bracelet itself is not calibrated for my Rolex. Two stars for the quality of the item, which is unfortunately unusable.

SENT THE WRONG SIZE...ORDERED XLGR, RECEIVED SMALL SIZE...TRIED TO CONTACT THE COMPANY THREE TIMES, NO RESPONSE...VERY POOR SERVICE...

Spent several hundred dollars and never received a single item