★★★★★
based on 2905 reviews published
Latest customer reviews
Very beautiful bracelet, responds quickly to requests, slightly long lead time, but finally arrived on time
Many thanks for your positive feedback. We are delighted to hear that our responsiveness has satisfied you and thank you sincerely for your understanding regarding delivery times. We look forward to seeing you on our site again soon!
Best regards,
Frédéric
Thank you so much for your availability and your work. The jewel arrived ON TIME! The PhD student is delighted. Thank you so much. It's rare to find companies like yours, so close to customers and so attentive. The jewel was of very high quality. Thanks again!
Beautiful jewelry and attentive customer service. I will be happy to order again.
Deadlines not met. Negligent contact person, whether by e-mail or telephone. First and last order.
Thank you for sharing your review with us. We are sorry to hear that your experience did not live up to your expectations and would like to clarify a few points to reassure you and our future guests.
First of all, concerning the dimensions of our jewelry, these are clearly specified on the description page of each product so that our customers can make an informed choice.
As for delivery times, we apologize for the delay. The month of August was marked by high demand for our bespoke jewelry, which had an impact on our usual delivery times. We have sent you an email to inform you of this, but we understand that some customers using Gmail or Hotmail addresses may not receive all our messages, even in their spam folders. To avoid this, we recommend that you add our email address to your list of trusted contacts.
As for the manufacture of your jewel with black diamonds, we confirm that it was made in our workshop in India. India is a world center for jewelry manufacturing because of its craftsmanship and traditional gem-working techniques. It also benefits from competitive production costs and direct access to many precious stones (see explanation of our manufacturing process, sent by e-mail with your order confirmation). We have chosen to work with this workshop for over 20 years because of their recognized expertise, enabling us to offer you high-quality jewelry at competitive prices. It's important to note that over 90% of gemstone jewelry sold in France is made outside the country, and we're proud of our partnership, which guarantees our customers exceptional products.
We understand that every customer is unique and that their perceptions may differ from our expectations, although we strive to do our utmost to satisfy each and every one. We know we can't please everyone, but it's precisely through feedback like yours that we continually strive to improve, as we have since our company was founded in 2003.
We hope these explanations give you a better understanding of our process, and thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to contact us.
Yours sincerely
Frédéric
Customer Manager
Very well priced! ATTENTION delays are long!
Great quality, perfect after-sales service, express e-mail response, thank you!
I AM DELIGHTED WITH MY PURCHASE VERY PRETTY RING WITH CORAL FAST DELIVERY. THANK YOU.
Beautiful jewelry received quickly! Just what I wanted
Very pretty pendant with its chain. I do regret a little that the mother-of-pearl is grayish white and shiny. on the photo I saw a whiter mother-of-pearl. But I'm delighted with the jewel and the delivery.
We would like to thank you sincerely for your positive feedback regarding your pendant. Your satisfaction is our priority, and we are delighted to hear that you are generally happy with your purchase and our delivery service.
We take note of your comment about the color of the mother-of-pearl. Indeed, mother-of-pearl is a natural material that can present subtle variations in hue, from pure white to shades of gray, with brilliant reflections. These variations are part of the unique charm of each piece.
We would like to inform you that it is always possible to exchange or refund your jewelry if you are not entirely satisfied. And for future orders, please specify your color preferences before placing your order. We'll be delighted to select a piece that best matches your expectations.
We always strive to represent our products as faithfully as possible on our website. However, we understand that different screens and lighting conditions can sometimes affect color perception. We appreciate your feedback, which will help us improve our descriptions and photos for future customers.
If you have any further questions or concerns about your jewelry, please do not hesitate to contact us. We are here to ensure you have a fully satisfactory shopping experience.
Once again, thank you for your trust and constructive feedback. We look forward to serving you again in the future.
Yours sincerely
The Aden team
Very nice setting work.
Reliable and competent professionals.
Dear Sir or Madam, I am very pleased with the beautiful ring. I will recommend you to others. I will be happy to order from you again. MfG M.Unrein
Thank you very much for your positive feedback! We are delighted to hear that you are happy with your beautiful ring. Your recommendation means a lot to us and we look forward to welcoming you back soon.
In the meantime, if you have any questions or need any assistance, please do not hesitate to contact us.
Yours sincerely,
Team Aden
Beautiful bracelet and very professional service, very fast delivery, very nice staff, I recommend this site with confidence.
Many thanks Frédéric! Thank you to the entire Aden team! The ruby is magnificent, the setting meticulously crafted, the ring body ravishing! You've created a wonderful piece of fine jewelry! You bring enchantment and magic to this exceptional creation! Thank you for the lovely gift-wrapping! Thank you for the delicate attention of a beautiful birthday card that accompanied the ring! Everything is perfect, elegant, sober and refined! Yours sincerely Christine 🌹
As we discussed with you yesterday over the phone, we'd like to thank you very much for your warm message and your compliments, which touched us deeply. We're delighted to hear that you like the ring so much and that our little attention for your birthday made you happy.
At Aden, we make a point of creating unique moments for our customers, and knowing that you appreciate our work is the best reward of all. It's an honor for us to know that you wear our creations with such happiness.
Kind regards
The Aden team
Beautiful and high quality jewelry, I will recommend Aden boutique to my friends.
Satisfied
Excellent Stone, excellent delivery and packaging !!! Kudos for the level of service.
We look forward to serving you again soon.
Everything is perfect
Fast and very pretty
Delighted with my purchase, very good quality product.
Superb ring, carefully prepared and shipped. I had made a specific request concerning the choice of stones, which was respected. Perfect transaction.
Beautiful jewels just as I wanted them
Reliability in production and after-sales service
Beautiful ring with a timeless design and clean lines, set with a splendid emerald \"darker than in the photo\", I am nevertheless very satisfied with my purchase. Thank you Aden
Jewelry in every respect similar to the photos Deadline met
Your work and your jewels are a reference the work the creation everything is perfect thank you marie FRANCOISE LOPEZ
I am very happy with the quality of my order. Responsiveness and kindness of the people on the phone Great speed of shipping and the packaging is superb bravo. I will certainly recommend .
TOP
Order received quickly, quality is not bad, satisfied with my purchase.
3rd order: Magnificent jewelry of great finesse. A well embellished order that arrived on time. You can order with confidence.
Really perfect, they made sure to take my wish into consideration and deliver the jewel before Mother's Day, i.e. in less than the 20 working days announced, very good responsiveness and communication. Very satisfied I can only highly recommend
Fast, careful shipping!
Superb piece of jewelry ordered for my goddaughter's 20th birthday. Only regret, the lack of communication about the progress. I only received an email saying that the order was progressing, then nothing, until the email from Colissimo....
I am very satisfied!
Thank you very much for your renewed trust and your positive feedback! We are very pleased to hear that you are once again satisfied with your purchase. Your satisfaction is our greatest concern.
Should you have any further questions or require assistance, we will be happy to help you at any time.
Thank you again for your loyalty and trust.
Yours sincerely,
Frédéric Customer Service Manager
Many thanks for this absolutely perfect ring. I really appreciated being informed about every step of the manufacturing process, and today I never tire of admiring your work, thank you again!
I am very happy with my purchase, very nice quality, shipping is fast and very careful.
Fast shipping
For a gift (hence the return delay). Beautiful product, exactly as described. Thank you
I am very satisfied with my parcel everything is perfect I thank you for the care of the presentation and the performance of your service thank you M FRANCOISE
Very serious company that answered all my questions. Serious delivery. Very nice item as defined on the site. I will gladly recommend this serious company.
We would like to thank you sincerely for your positive feedback and we are delighted that your experience with Aden has met your expectations. It is gratifying for us to know that the description of our jewelry on the site reflects their true beauty and that you are satisfied with the quality of our customer service as well as delivery.
We are very touched that you would consider recommending us and we are committed to continuing to offer quality experiences to all our customers. Please don't hesitate to contact us with any future questions or needs - we'll always be here to help.
We hope you enjoy your new purchase and look forward to welcoming you back.
Sincerely, Frédéric