Customer reviews of AIR AND ME

9,3 /10

Based on 2 112 published reviews

5 1 636 77% 4 346 16% 3 78 4% 2 22 1% 1 30 1%

Summary of reviews

Air and Me consistently delivers on strong product quality and thoughtful design, with customers noting quiet operation, effective performance, and aesthetically pleasing devices such as purifiers, fans, and dehumidifiers that fit well in homes. Users highlight fast, reliable delivery and secure packaging, with many purchases arriving quickly and items arriving exactly as described and ready to use. The customer service and overall experience are praised for efficiency and helpfulness, including rapid assistance, clear advice, and repeat recommendations to family and friends. Products are described as discreet, effective in reducing humidity or improving air quality, and well-suited for night use and compact spaces.

Reviews 2 and 4 stars

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Acheteur vérifié

Published on 08/07/2020 à 07h57 following a purchase from 01/07/2020

My search was easy, delivery fast, device and start-up simple.

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Acheteur vérifié

Published on 01/06/2020 à 14h27 following a purchase from 11/05/2020

Packaging battered and damaged but contents intact.

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Acheteur vérifié

Published on 12/05/2020 à 20h51 following a purchase from 06/05/2020

Fast and efficient delivery.

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Acheteur vérifié

Published on 10/04/2020 à 15h39 following a purchase from 03/04/2020

I didn't receive my order, it was supposed to be express, I ordered on April 3rd and apparently it won't be before April 15th.

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Response from AIR AND ME Published on 10/04/2020

Hello, Thank you for your message. We apologize for the delay caused by the health crisis. Your order dated 03/04/2020 has been prepared by our logistics team and sent to the DHL carrier. We are doing our utmost to ensure that your order is delivered within the timeframe imposed by the carrier. Please do not hesitate to contact us should you require any further information. The AIR AND ME team

Acheteur vérifié

Published on 24/12/2019 à 13h44 following a purchase from 17/12/2019

4 days to place an order....

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Acheteur vérifié

Published on 03/12/2019 à 14h58 following a purchase from 21/11/2019

Very good

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Acheteur vérifié

Published on 14/11/2019 à 14h07 following a purchase from 08/11/2019

A received device does not work

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Acheteur vérifié

Published on 09/11/2019 à 16h54 following a purchase from 22/10/2019

I am very satisfied with the navigation on your site, the placing of the order and the delivery. I am however very dissatisfied with your customer service (see my following comment).

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Acheteur vérifié

Published on 05/11/2019 à 22h57 following a purchase from 14/10/2019

lack of relay points in town center mairie

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Acheteur vérifié

Published on 04/11/2019 à 18h08 following a purchase from 26/10/2019

I was delivered on time. However, the silver cube model I received was not the one I wanted. But I'd be happy with it.

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Acheteur vérifié

Published on 24/10/2019 à 15h22 following a purchase from 17/10/2019

a slight difficulty in finding the right filter reference; but once on the right page, no problem ordering

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Acheteur vérifié

Published on 21/10/2019 à 18h18 following a purchase from 13/10/2019

The only downside is delivery: on the site, the delivery options indicated are colissimo and Mondial Relay with Monday dispatch for weekend orders (see FAQ). At the time of ordering, the delivery method proposed was Geodis and not colissimo. The order was dispatched on Tuesday and I was unable to track the parcel, the link on the website sent me to the post office website. Geodis delivered the next day without any warning message (delivery to a company). Otherwise RAS.

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Acheteur vérifié

Published on 15/10/2019 à 21h11 following a purchase from 02/10/2019

Simple, pleasant site, easy to order

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Acheteur vérifié

Published on 15/10/2019 à 10h26 following a purchase from 19/09/2019

Strong packaging and very well protected fragile products. I would have given a 5* if the delivery times announced on the site had been respected.

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Acheteur vérifié

Published on 27/09/2019 à 01h11 following a purchase from 03/09/2019

The reason is that I received a device that doesn't work, so I had to return it at my own expense, which doesn't make sense to me. I returned it to the point where I picked it up and haven't heard from it for a week now. I would have liked to receive a working device or my money back as soon as possible. Thank you very much.

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Response from AIR AND ME Published on 27/09/2019

Hello, Concerning your request, we sent you the procedure to follow by e-mail, which consisted in sending us the product at our address 18 -22 rue d'arras 92000 Nanterre, France at your expense because for the return the product is at our expense. However, despite the information provided by my colleague, you have sent the product to us via a relay point. The product will be returned to you and we kindly ask you to send it back to us at the above-mentioned address so that we can deal with your request. Thank you for your understanding Cordially

Acheteur vérifié

Published on 19/09/2019 à 21h34 following a purchase from 12/09/2019

the site lacks clarity but Merlyne is very responsive so thank you to her.

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Acheteur vérifié

Published on 11/09/2019 à 13h53 following a purchase from 04/09/2019

2 Product(s) compliant, delivery on time! We'll see about reliability. Have a nice day, M P

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Acheteur vérifié

Published on 10/09/2019 à 20h20 following a purchase from 04/09/2019

despite a 2-day delay in delivery to the relay

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Acheteur vérifié

Published on 23/08/2019 à 16h18 following a purchase from 08/07/2019

the recipient's address was wrong (bat B was missing) so I had to claim it from the post office, which sent it again with more than 8 extra days .... of course I had given my full address!

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Acheteur vérifié

Published on 19/08/2019 à 18h47 following a purchase from 06/07/2019

The product information is clear. For electrical appliances I missed the energy classification A B ...

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Acheteur vérifié

Published on 06/08/2019 à 14h31 following a purchase from 30/07/2019

RAS, no particular opinion

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Acheteur vérifié

Published on 01/07/2019 à 17h09 following a purchase from 24/06/2019

4 stars . The site is clear

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Acheteur vérifié

Published on 28/06/2019 à 11h13 following a purchase from 21/06/2019

This is my first order

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Acheteur vérifié

Published on 20/03/2019 à 10h11 following a purchase from 06/03/2019

RAS if it is not a lack of information as for the follow-up of order (date of forwarding followed...) on the other hand I was well warned of the availability of the parcel in point relay.

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Acheteur vérifié

Published on 12/03/2019 à 10h26 following a purchase from 19/02/2019

It is absolutely essential that you read the device manuals, so that important information such as water hardness (Eva humidifier) is clearly displayed on your website.

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Acheteur vérifié

Published on 06/03/2019 à 14h31 following a purchase from 18/02/2019

well no problem

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Acheteur vérifié

Published on 12/02/2019 à 23h38 following a purchase from 30/01/2019

claire

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Acheteur vérifié

Published on 01/02/2019 à 13h16 following a purchase from 22/01/2019

fast delivery . well packed material

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Acheteur vérifié

Published on 27/01/2019 à 17h12 following a purchase from 18/01/2019

no problem

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Acheteur vérifié

Published on 25/01/2019 à 20h39 following a purchase from 06/01/2019

Good...the only downside was that my name was not mentioned as the recipient at the relay point.

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Acheteur vérifié

Published on 24/01/2019 à 15h07 following a purchase from 17/01/2019

Easy to use

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Acheteur vérifié

Published on 09/01/2019 à 13h56 following a purchase from 03/01/2019

Very good!

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Acheteur vérifié

Published on 24/12/2018 à 18h42 following a purchase from 07/12/2018

correct but delivery problematic (delivered in the name of the relay point which caused problems at the time of collection).

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Acheteur vérifié

Published on 18/12/2018 à 16h44 following a purchase from 26/11/2018

serious site, shipment a bit spoiled by Mondial Relay (parcel received very late) but not attributable to Air & Me

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Acheteur vérifié

Published on 22/11/2018 à 14h43 following a purchase from 12/11/2018

This is my 4th purchase from Air Naturel and I'm always satisfied with the service and delivery. The plus point: the site is extremely clear and well designed. The selection advice is also very good. Just a small delay in shipping for which I took one star off but after my call they were very responsive and the problem was solved. Great experience.

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Acheteur vérifié

Published on 08/11/2018 à 12h09 following a purchase from 29/10/2018

No comment

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Acheteur vérifié

Published on 06/09/2018 à 13h08 following a purchase from 27/08/2018

well

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Acheteur vérifié

Published on 15/08/2018 à 19h03 following a purchase from 08/08/2018

WELL

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Acheteur vérifié

Published on 13/08/2018 à 09h40 following a purchase from 05/08/2018

ON-TIME DELIVERY

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Acheteur vérifié

Published on 06/08/2018 à 12h40 following a purchase from 14/07/2018

Complete appliance. Good workmanship. Some problems with delivery, but this was sorted out by Sales. The plus im indicates room temperature and is very quiet.

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