/10
★★★★★
based on 4329 reviews published
★★★★★
based on 4329 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
A disappointing experience, For a first order, I am surprised and disappointed by the lack of follow-up. I ordered an airbrush on January 20, with delivery scheduled for January 23. However, on January 27, still nothing. After a first contact with customer service, I was informed that my package would ship on the 28th. On February 3, there was still no trace of my order. After several calls, I was told that my package had been lost. A new one was supposedly reserved for me and was supposed to ship express on Monday the 10th. However, on February 12, having received no tracking number, I called again: I was told that my new package still hadn't been shipped. It was only on February 13 that I finally received my airbrush, more than three weeks after my order. No commercial gesture to compensate for this delay that impacted my work. It's a shame, because the product itself meets my expectations.
Théo F.
purchased on 20/01/2025
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1
/5
★☆☆☆☆
Although ALL the items in my order were marked as "available", my order took 18 DAYS to arrive! (the site states "Same day shipping for orders placed before 9 AM. Enjoy real stock that is constantly updated on the website."). Aérographe Discount did not inform me of the problem and I had to contact their support twice, each time receiving a LACONIC RESPONSE and NO APOLOGY for not honoring the commitments displayed! I do not recommend this provider who, moreover, offers the HIGHEST PRICES identified in the consumer airbrushing sector. PS: I am forced to give one star, reluctantly!
Mikael H.
purchased on 20/01/2025
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1
/5
★☆☆☆☆
It's the wrong parts and I'm waiting for the return number and the refund.
Michel R.
purchased on 13/01/2025
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1
/5
★☆☆☆☆
Wouldn't use this Company again, goods not received, money taken from Bank Account & unable to contact the Seller. I placed my order on the 1st December and still have not received my goods. I tried to send an email using the address in the 'Contact Us' page & I received a delivery failure message saying that the email address does not exist. I spent over £200 and this money has been deducted from my Bank Account but I have received nothing
Diana S.
purchased on 01/12/2024
1
/5
★☆☆☆☆
Error in my order, wrong paint sent.
Maxime F.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
See my e-mail to Aérographe Discount dated December 6, 2024, the elements of which relating to the "merchant" are reproduced below "Hello, I would like to inform you of my dissatisfaction with the processing of my order for the pack consisting of the Harder Steenbeck Evolution 2024 12131/35 airbrush and the RM3500 compressor. I would like to remind you that this order was paid for in cash at the price indicated on your site. As it stands, I have the following complaints: 1- Inconsistent order tracking For more than a week, the order appears on the Aérographe Discount site as "shipped" and pending at the supplier's on the Colissimo site. 2- Packaging The packaging is presented broken at the collection point. The overall packaging is notably insufficient to contain a compressor weighing 5.5kg, and the three balls of paper inserted to wedge the boxes in place do little to change this. the low cost of delivery proposed by AD cannot be held as the cause of this incident and its imputation to the customer. AD, as a professional, has an obligation to advise in this type of transaction. Your site explicitly states that AD is organized so that this sort of thing does not happen 3- Unpacking, the airbrush The airbrush box is poorly closed, the latches not being engaged and it is therefore only held by the HS cardboard box. The airbrush was most likely opened and not properly closed before shipment. There is no (further) description of the contents of the case, which prevents the customer from checking that the kit is complete, just a box with a QRcode linking to a video on the H&S website. The compressor The compressor box bears a perforation on its back. This impact is not visible on the packing carton, which is intact in line with the compressor box The box has been opened, the opening flap having been damaged (a package can be opened without damaging the flap) One might think that the compressor was shocked before shipping, opened for a cursory check, but shipped anyway... All these elements were the subject of a complaint e-mail sent to AD on December 6, which has remained unanswered at the time of writing.
Antoine S.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
Parcel received promptly, however the airbrush in the box was not properly engaged in the foams, it was wandering around inside the case (during transport...), I have no idea if it suffered from this treatment (airbrush micron takumi iwata). the cleaning kit (iwata) was unusable because one of the products had visibly leaked and corroded all the steel parts, the cleaning rods were completely soiled. I don't think I'll be ordering again in view of this mishap.
Eric P.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I forgot to include a product in my order and was given a credit note for an item I already owned when I received my parcel. Surprisingly, it was the least expensive item! So unsatisfied with my first order.
Guillaume B.
purchased on 12/11/2024
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1
/5
★☆☆☆☆
I ordered 5 cans of paint and they sent me 4, I have emailed them twice and have had no response.
Emilio Jose C.
purchased on 12/11/2024
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1
/5
★☆☆☆☆
Dissatisfied, the material received is unusable and despite having written by mail, I have had no response.
Florian G.
purchased on 01/10/2024
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1
/5
★☆☆☆☆
The photo shows a lot of marbles but I only received 10 so misleading sale shame on you!
Eric V.
purchased on 04/08/2024
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1
/5
★☆☆☆☆
Some items were missing from my order and I haven't heard from after-sales after 4 emails. On the other hand, I get a lot of spam asking for my opinion.
Jean-baptiste B.
purchased on 18/04/2024
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1
/5
★☆☆☆☆
Order arrived incomplete. No response from the sav...
Jérémy D.
purchased on 01/03/2024
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1
/5
★☆☆☆☆
I didn't receive the model I ordered, which was supposed to have a moisture filter.
Alexandre G.
purchased on 24/02/2024
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1
/5
★☆☆☆☆
Incorrect order received. Sent the wrong shade and no news following my complaint. Ordered a beautiful purple chameleon and received a white nothing to see .
Rachid B.
purchased on 06/02/2024
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1
/5
★☆☆☆☆
For the third time, I am writing to you about a problem with my Paasche Raptor. the air control is defective and it is no longer possible to stop the air flow. I consider your service to be useless.
Robert C.
purchased on 13/10/2023
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1
/5
★☆☆☆☆
Narrive to contact customer service for a return of the Matt product I received instead of the flatDoes not recommend 🙁
Kari
purchased on 19/05/2023
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1
/5
★☆☆☆☆
The delivery was incomplete, so I'm waiting to see how the problem will be resolved before giving an assessment.
Gérard
purchased on 20/09/2022
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1
/5
★☆☆☆☆
Unable to select a delivery point
Jpaul
purchased on 14/06/2022
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1
/5
★☆☆☆☆
Variety of choices, diversity and fast order processing. No answers to questions... And I have doubts about the after-sales service... Too bad, it penalizes the favorable start-up notice...
Mickixe
purchased on 22/04/2022
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1
/5
★☆☆☆☆
2 emails sent to solicit you and still no news from your site: it's not serious at all!
Veronique M.
purchased on 19/03/2022
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1
/5
★☆☆☆☆
Postage too expensive for 6€ 3 items at 70 grams each. Tracked letter format would have been sufficient. Option not offered via the site.
Gilles B.
purchased on 10/11/2021
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1
/5
★☆☆☆☆
Gg
Christian M.
purchased on 04/11/2021
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1
/5
★☆☆☆☆
No customer feedback.
Philippe D.
purchased on 19/07/2021
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1
/5
★☆☆☆☆
Do not order and do not choose Chronopost 12€ postage on Fridays. Chronopost delivery does not take place on Saturdays, at the sender's discretion. This is not indicated in the General Conditions.
Marc F.
purchased on 07/08/2020
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1
/5
★☆☆☆☆
- Order placed on May 17, 2020 with SMS tracking option at 0.50€ - Still noted as being in preparation on May 26 - I asked by e-mail for an explanation of the delay: NO reply - Order noted as delivered on May 29 -> NOTHING in my box. This is not serious. The delay might be excusable, but the total absence of information for the customer is not, given that Aérographe Discount charges for the tracking service!
Jean B.
purchased on 29/05/2020
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1
/5
★☆☆☆☆
Attention, some elements are missing on delivery, a credit note was to be established, but no credit note (I would prefer to be delivered or reimbursed). No answer to the message left on your site.
Franck B.
purchased on 09/04/2020
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1
/5
★☆☆☆☆
Parts ordered with next day delivery. 1 week delay. What's more, the package contained the wrong can of paint. Following several messages no gesture or response from them. Site not recommended
Olivier L.
purchased on 13/12/2019
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1
/5
★☆☆☆☆
No worries about the product itself...! order placed on 08 november and to date no delivery....!!!!!!thinking about the rest of my orders
Christian B.
purchased on 18/11/2019
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1
/5
★☆☆☆☆
Delivery which took more than two weeks whereas I am 40km away from the store. I ordered the same product in England at the same time, I received it in two days.
Mattéo B.
purchased on 05/11/2019
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