Reviews AirbrushDiscount

I ordered 3 items and paid for them but I only received 2 because one was not available. A credit note has been opened for the value of the goods, but I currently do not need another material. I hope the credit does not expire.

The ordered items should be compatible with my airbrush according to the website. Unfortunately, they are not. Not reachable by phone. The first email went unanswered, the second was answered and contained a standard text, the third went unanswered. Now I have parts worth ~ 80 euros that I can't use.

I ordered a Harder & Steenbeck Evolution CR Plus Solo (version without 0.45 mm nozzle) on the Aerographe Discount website. Logically, this model is supposed to be sold new, in a sealed blister, with the corresponding label clearly indicating "Evolution CR Plus Solo." Upon receiving the package, the first surprise: the blister was already removed. Used product sold as new? Impossible to know, since nothing guarantees that it hasn't already been opened or handled. Second surprise: the label on the box does not mention "Evolution CR Plus Solo" but "Evolution CR Plus 2in1." In other words, the product received does not match the one ordered. I then call customer service to report the problem. And there, the experience becomes even more concerning. The manager explains to me that he does not have stock in the CR Plus Solo version. His "solution"? Open boxes of CR Plus 2in1, remove the nozzle and the 0.45 mm needle, and then resell the airbrush as a new Solo. I'm sorry, but an opened product is no longer a new product. Nothing proves to me that it is not a customer return already used. When you pay for new, you expect to receive a sealed, intact product, without prior intervention. And the only semblance of a solution proposed to receive a truly NEW product? Wait several weeks for a possible restock. Instead of admitting that his practice may legitimately raise questions, the manager adopts a contemptuous and arrogant posture. My request — which is simple and perfectly legitimate: to receive a new, unopened product — is turned into mockery. I am made to look like someone excessive because I simply demand what I paid for. I quote: "You are not going to stuff my head for a piece of plastic." This is the level of consideration given to customers. Rather than seeking a solution, I was treated to 15 minutes of self-promotion about the history of his company — as if that justified everything — while my problem remained completely ignored. Impossible to calmly express my point of view: he interrupts, monopolizes the conversation, and rolls out his speech without the slightest listening. Condescending tone, borderline aggressive attitude, no questioning, no willingness to calm things down. In short: you are not a customer, you are a nuisance as soon as you dare to claim what is owed to you. In a constructive approach, I simply advised him to specify on the product sheet that the CR Plus Solo is opened and modified before shipping, in order to avoid this kind of inconvenience. This seems to me to be important information for the customer experience. Apparently, this advice was of very little interest to him. In summary: Product not conforming to the order + opened product sold as new + contemptuous customer service. I simply asked to receive the exact product I ordered, in the stated condition: new and sealed. Avoid if you expect professionalism, transparency, and respect for the customer.

My product got damaged and no reaction to emails

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Melts the plastic

Received wrong goods and the customer service is not responding

Allow themselves to deliver unordered products in replacement of others that were indeed requested but are out of stock (without asking for the client's agreement).

I am very disappointed because after almost 3 weeks of waiting and following up with the supplier and the carrier, I still have not received my order. I am promised a response every time I follow up, but still nothing. So it's up to you to decide, but I don't think I will place another order. I am very unhappy; all of this lacks seriousness and professionalism.

The package arrived without a color even though it was marked by the seller that it was inside the package, they refunded my money but now I find myself without the color that if I order it on Amazon costs about 11 euros, communication with the seller was terrible!!!!

It is worth nothing

Product, order speed: nothing to say! However, I had requested information about the product via an email, but I did not receive a response. I still ordered the product and fortunately it perfectly matched my needs.

Item arrived at destination partially empty, it lost its contents in the box probably because it was not closed properly or damaged at the cap.

Package not received and fanciful responses when calling

Vallejo white paint replaced by old white. And Vallejo red paint replaced by a much cheaper "Prince August" without any consultation or compensation. So I am being sold paint at twice the price and this sub-brand is terrible, which is why I hadn't chosen it.

After 2 complaints, I still do not have the ordered items.

Fast delivery and package in very good condition.

I had requested a tax exemption because in Switzerland, which was not done, and therefore I had to pay the French VAT of 20% + the Swiss VAT of 8.2% plus processing fees !!!!!!

Hello, what order?

A disappointing experience, For a first order, I am surprised and disappointed by the lack of follow-up. I ordered an airbrush on January 20, with delivery scheduled for January 23. However, on January 27, still nothing. After a first contact with customer service, I was informed that my package would ship on the 28th. On February 3, there was still no trace of my order. After several calls, I was told that my package had been lost. A new one was supposedly reserved for me and was supposed to ship express on Monday the 10th. However, on February 12, having received no tracking number, I called again: I was told that my new package still hadn't been shipped. It was only on February 13 that I finally received my airbrush, more than three weeks after my order. No commercial gesture to compensate for this delay that impacted my work. It's a shame, because the product itself meets my expectations.

Although ALL the items in my order were marked as "available", my order took 18 DAYS to arrive! (the site states "Same day shipping for orders placed before 9 AM. Enjoy real stock that is constantly updated on the website."). Aérographe Discount did not inform me of the problem and I had to contact their support twice, each time receiving a LACONIC RESPONSE and NO APOLOGY for not honoring the commitments displayed! I do not recommend this provider who, moreover, offers the HIGHEST PRICES identified in the consumer airbrushing sector. PS: I am forced to give one star, reluctantly!

It's the wrong parts and I'm waiting for the return number and the refund.

Wouldn't use this Company again, goods not received, money taken from Bank Account & unable to contact the Seller. I placed my order on the 1st December and still have not received my goods. I tried to send an email using the address in the 'Contact Us' page & I received a delivery failure message saying that the email address does not exist. I spent over £200 and this money has been deducted from my Bank Account but I have received nothing

Error in my order, wrong paint sent.

See my e-mail to Aérographe Discount dated December 6, 2024, the elements of which relating to the "merchant" are reproduced below "Hello, I would like to inform you of my dissatisfaction with the processing of my order for the pack consisting of the Harder Steenbeck Evolution 2024 12131/35 airbrush and the RM3500 compressor. I would like to remind you that this order was paid for in cash at the price indicated on your site. As it stands, I have the following complaints: 1- Inconsistent order tracking For more than a week, the order appears on the Aérographe Discount site as "shipped" and pending at the supplier's on the Colissimo site. 2- Packaging The packaging is presented broken at the collection point. The overall packaging is notably insufficient to contain a compressor weighing 5.5kg, and the three balls of paper inserted to wedge the boxes in place do little to change this. the low cost of delivery proposed by AD cannot be held as the cause of this incident and its imputation to the customer. AD, as a professional, has an obligation to advise in this type of transaction. Your site explicitly states that AD is organized so that this sort of thing does not happen 3- Unpacking, the airbrush The airbrush box is poorly closed, the latches not being engaged and it is therefore only held by the HS cardboard box. The airbrush was most likely opened and not properly closed before shipment. There is no (further) description of the contents of the case, which prevents the customer from checking that the kit is complete, just a box with a QRcode linking to a video on the H&S website. The compressor The compressor box bears a perforation on its back. This impact is not visible on the packing carton, which is intact in line with the compressor box The box has been opened, the opening flap having been damaged (a package can be opened without damaging the flap) One might think that the compressor was shocked before shipping, opened for a cursory check, but shipped anyway... All these elements were the subject of a complaint e-mail sent to AD on December 6, which has remained unanswered at the time of writing.

Parcel received promptly, however the airbrush in the box was not properly engaged in the foams, it was wandering around inside the case (during transport...), I have no idea if it suffered from this treatment (airbrush micron takumi iwata). the cleaning kit (iwata) was unusable because one of the products had visibly leaked and corroded all the steel parts, the cleaning rods were completely soiled. I don't think I'll be ordering again in view of this mishap.

I forgot to include a product in my order and was given a credit note for an item I already owned when I received my parcel. Surprisingly, it was the least expensive item! So unsatisfied with my first order.

I ordered 5 cans of paint and they sent me 4, I have emailed them twice and have had no response.

Dissatisfied, the material received is unusable and despite having written by mail, I have had no response.

The photo shows a lot of marbles but I only received 10 so misleading sale shame on you!

Some items were missing from my order and I haven't heard from after-sales after 4 emails. On the other hand, I get a lot of spam asking for my opinion.

Order arrived incomplete. No response from the sav...

I didn't receive the model I ordered, which was supposed to have a moisture filter.

Incorrect order received. Sent the wrong shade and no news following my complaint. Ordered a beautiful purple chameleon and received a white nothing to see .

For the third time, I am writing to you about a problem with my Paasche Raptor. the air control is defective and it is no longer possible to stop the air flow. I consider your service to be useless.

Narrive to contact customer service for a return of the Matt product I received instead of the flatDoes not recommend 🙁

The delivery was incomplete, so I'm waiting to see how the problem will be resolved before giving an assessment.

Unable to select a delivery point

Variety of choices, diversity and fast order processing. No answers to questions... And I have doubts about the after-sales service... Too bad, it penalizes the favorable start-up notice...

2 emails sent to solicit you and still no news from your site: it's not serious at all!