★★★★★
based on 5713 reviews published
Summary of reviews
The online store excels in product quality and reliability, consistently delivering items that meet or exceed customer expectations. Many customers highlighted the impressive speed of delivery, with several noting that their orders arrived the day after purchase, which significantly enhanced their shopping experience. The packaging of products received was also praised for its care and protection during transit.
Latest neutral customer reviews
I did not receive the ordered goods to the extent that I had ordered. The seller changed the order without my consent and shipped it to me. As a result, I incurred additional costs because I had to order the undelivered goods elsewhere.
Having already placed a number of orders and despite forgetting to ship 2 out of 17 references paid for (Vallejo paints), the team finally sent me the missing refs (good response from after-sales service) after a few technical hiccups that were quickly corrected. I'd like to thank the team for their responsiveness. I recommend this site
Product already ordered several times . The bottom size and the top size are much cheaper than the size I ordered ....product fine line fbs red ....
There was an error in my order. I did not receive the right jar.
Unfortunately no e-mail address available, sorry for concerns
Wrong engraving dimensions, tiny result!!!
No response to emails
Parcel sent very quickly & item very well protected. Responsive after-sales service in my case. Unfortunately there was a... "hiccup" in the process, a return and a fairly FAST refund were requested. The error is human, I will try a second time but not immediately. *General tip: Always use PayPal for all internet purchases!
A missing in my order, report to their store no response, not serious ...
I have not received my order
Fast and efficient shipping. However, one of the products did not correspond to the description on the site. I contacted the company by email to ask for a solution. I was told to contact them by phone. I was never able to reach them during their opening hours. As a result, I currently have no viable solution for the product I ordered and have not received.
Package received but 3 "Cleaner" bottles leaking. Shock on shipping carton: is this the cause? Please reinforce your parcels and make sure that the bottles are closed. Best regards.
I thought I'd have a nice box to put the aero in, but I didn't! The photo is not at all representative of what I received.
Delivery problem, why pay for fast delivery and get it in no time?
Order delivered to another UPS relay point than the one initially chosen (Sceaux instead of Fontenay) and a detour via Bagneux! UPS is not reliable.
AerographeDiscount, always very professional, fast delivery and quality products. I paid extra for a delivery to my home, I waited all day at home, they did not show up and they delivered to a relay point. There's no point in charging more for a service that isn't provided.
Unfortunately, I ordered 4 items in 3. times in less than an hour and left 2 messages asking them to send me all 3 orders in 1 shipment and refund the other 2. No answer nor discount/refund. Too bad...
I'm waiting for the complete invoice with the aerograph prince august and the compressor MLD RM2600 THANK YOU FOR SENDING IT TO ME BY RETURN E-MAIL
To tell the truth, I have mixed feelings about it. Fast delivery, well packaged, in short perfect..... but I was missing a painting and I had another one in duplicate. Probably a human error, so it wasn't too serious, but I didn't get the full order I'd expected, so I couldn't put 5 stars on it.
Very good service and delivery too bad the site is not as explanatory ... but very good product
Unit received incomplete. Reported the same day. To date, still not resolved.
You'd expect the quality and capacity of individual Vallejo jars, and that's not the case.
The relay initially chosen was changed at the initiative of UBS to a more distant relay where it is almost impossible to park and parking is charged. On my first visit, the relay was closed from 2pm to 4:30pm, so I was not informed of this and had to make a second trip.
I ordered a blue foam plate as shown in the reference picture. I received a black one that doesn't have the same properties and texture. In short, not adapted to my needs.
Error on an article, I called and I'm still waiting for the product I ordered.
The order I placed is incomplete, I can't use the material.
I ordered a pouch of gaskets for a colani, but when I opened it there weren't even any gland seals, which for me was the most important thing... not cool at all!
The 2 bases were damaged
In fact delivery error but good communication with refund of the articles but I wished a replacement but those which interested me were not available any more.
The site is fairly easy to navigate, as is the payment method and fast delivery. But the products I'm looking for no longer exist on this site, I'm talking about Createx Auto Air Transparent paints in 120ml (and more). I had bought them from you before. I have to say that I make all my airbrush paints with the four basic paints plus black and white (the latter two to a lesser extent) and a pantone that allows me to create precisely the shades I want. Too bad, I'm going to have to go to the competition, although I'm aware that this is my own fault, as your site covers most users' needs.
I would have liked to have been offered a re-delivery of the faulty products!
The site is not easy to use, especially the search engine and the possible options. Even when I had the exact reference of the product I was looking for, it didn't appear in the results.
1 order, 3 shipping errors due to a stock status error (grafot T2 bucket support) but reimbursed.
Delays too long
Following an order for a mld aerograph. The package was missing 1.8m hoses. I contacted the service department, but never received a reply.
I had a problem taking into account the means of delivery; the application refused to take into account a relay parcel.
I've been told for six months that there's going to be a complete 0.15 kit for infinity and still nothing, so it's not very serious.
I've been told for six months that there's going to be a complete 0.15 kit for infinity and still nothing, so it's not very serious.
I've been told for six months that there's going to be a complete 0.15 kit for infinity and still nothing, so it's not very serious.
Delivery in 1 week, delivered badly wedged so 1 book damaged