Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
All reviews
C
Comprador Verificado
Rating: 3 out of 5
Well water filter and I am close to the beach, my jug has started to have sandy brown residues at the bottom, and they tell me they are minerals from the water, it seems like sand to me! Also, the kettle fills at the bottom with white residues and also in suspension, and again they tell me they are minerals, I believe some of it about the kettle but not about the jug, the residue is sandy and does not dissolve like in the kettle. I don't know, but this doesn't give me much confidence, always the same explanation for different problems. They don't ask anything to get more information about where my water comes from and its quality. Their responses seem like a copy and paste, it doesn't matter what you ask.
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Response from Alkanatur
Hello Marisol. We regret your experience with the product. We will contact you again as your email did not indicate that the water was from a well, and for this we always indicate to have an analysis to verify that the components are within the parameters established by law. We will contact you again shortly. Thank you for your purchase.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 03/12/2022
There is nothing you could do better. You are already doing very well. Excellent company, serious and at the forefront.
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Response from Alkanatur
Thank you very much for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 25/11/2022
The taste of the water.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 25/11/2022
Everything, the jug, and now I shower and my skin appreciates it, I am delighted.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/11/2022
The good: You have products to improve health and the package arrives quickly. To improve: lower the prices given the current times…
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/11/2022
The taste of the water and the design are excellent.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 28/11/2022
It's nice to taste water with a natural flavor again.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 5 out of 5
The seriousness of a firm company of which I have been a customer for about 6 years.
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Response from Alkanatur
Thank you for your feedback and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 27/11/2022
We contacted them because we were not getting the expected result and, after explaining the problems we had, they proposed another different filter that they sent us super fast and at no cost and that has been the solution.
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Response from Alkanatur
Thank you very much for your feedback. We hope you enjoy the product.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 25/11/2022
Design and lightness.
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Response from Alkanatur
Thank you for your rating and for your purchase. We hope you enjoy the product a lot.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/11/2022
I was already a user of the Alkanatur jug and now I have bought the filter for the shower. What made me choose these products is their quality and certifications with studies that support their effectiveness.
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Response from Alkanatur
Thank you for your feedback and for your purchase! We hope you enjoy the product a lot!
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 28/11/2022
The price of the filters and the jug is very expensive for the results obtained.
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Response from Alkanatur
Thank you for your feedback and for your purchase.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/11/2022
The jug is fantastic, it has very good quality, the water is delicious and getting the filters is very easy. The website works very well. We are delighted.
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Response from Alkanatur
Thank you for your review and for your purchase. We hope you enjoy the product a lot!
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/11/2022
Excellent product and very good customer service
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/11/2022
Very useful and easy to filter the water
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 27/11/2022
Efficient and in perfect condition the product. Received on estimated time.
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Response from Alkanatur
Thank you for your review.
C
Comprador Verificado
Rating: 2 out of 5
following a purchase from 27/11/2022
The plastic of the jug and especially the part where the filter is placed looks of low quality, not very resistant. It is true that the taste of the water improves but it does so with other much cheaper jugs and the black carbon particles that settle at the bottom do not inspire much confidence…
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Response from Alkanatur
Hello Mireia, thank you for your feedback. The plastic of our jug is of high quality and completely free of toxins, certified by Dr. Nicolás Olea - IBS of Granada. Being a material that does not contain chemical hardeners or other types of toxins that are normally used to thicken materials, it seems less resistant because it is thinner. It is the price to pay for a completely safe material free of endocrine disruptors. About the black particles. It is normal and completely natural for the filter to release some little bits of carbon. Alkanatur filters are made solely of natural products: 100% natural coconut vegetable carbon and magnesium. We import coconut carbon directly from Mexico, and we do not alter the nature of the material. Due to its state or even due to the transportation of the material, the carbon may be more broken and crumbled and release more carbon bits, and even stain the water black. Other times, if its state is more compact, it hardly releases dust and the water comes out completely transparent. The bits may seem "annoying" to the eye, but they pose no danger. In fact, the softer the carbon is, the more toxins it is capable of absorbing.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/11/2022
Thank you for your review.
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
Thank you for your review. We will pass your suggestion to the appropriate department.
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Response from Alkanatur
Thank you for your feedback. We will pass your suggestion to the appropriate department.
C
Comprador Verificado
Rating: 5 out of 5
Thank you for your review.
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 1 out of 5
After the order was unjustifiably returned by Correos, Akkanatur responded quickly and I received it right away after the claim.
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Response from Alkanatur
Hello Javier. We are glad to know that your issue has been resolved in the shortest time possible. Did you only give 1 star due to some other problem?
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/11/2022
Thank you for your review.
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/11/2022
Thank you for your review.
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Response from Alkanatur
Thank you for your feedback.
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 26/11/2022
Thank you for your review.
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Response from Alkanatur
I like the convenience of using the jug that avoids carrying bottles. I am concerned about the composition of the filter, I would like it to be refillable and not throw plastic in the trash.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/11/2022
Thank you for your review.
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Response from Alkanatur
Thank you for your feedback.
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