Customers praise Alkanatur for clear improvements in water quality and taste, noting that filters make water feel purer on the skin, remove flavors like chlorine, and improve daily drinking water. They highlight practical, user-friendly features: easy installation, fast and efficient shipping, attractive glass jugs, and reliable filtration that reduces plastic bottle usage and waste. The support experience is consistently commended, with several mentions of helpful, responsive service and after-sales assistance. Overall, buyers express satisfaction with product performance, design aesthetics, and the positive impact on daily hydration.
All reviews
J
José N.
Rating: 5 out of 5
following a purchase from 05/09/2026
Very satisfied with everything. Also with the shipping and transport
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Response from Alkanatur
Dear José,
We sincerely thank you for your very positive comment. We are pleased to know that you are satisfied with your shopping experience and the shipping service. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
M
Margarita J.
Rating: 1 out of 5
following a purchase from 27/08/2026
After 6 years using the plastic jug, a week ago I received the glass one and the handle has already broken...
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Response from Alkanatur
We are very sorry about what happened with the jug's handle. Please contact our Customer Service team by writing to [email protected] and tell them what happened.
If it is a manufacturing problem, my colleagues will be able to review the case and manage the issue with you.
Best regards.
E
Elisabet S.
Rating: 1 out of 5
following a purchase from 02/09/2026
I did not receive the package, and someone signed and put a DNI, you go figure out if it was made up to say that it was delivered to me and I don't have it.
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Response from Alkanatur
We are very sorry about what happened with your order. At the time, we requested that you provide us with a copy of the document and the necessary data so that the delivery company could carry out the corresponding checks, but we did not receive a response from you again.
You can check your inbox, as our last email was sent on September 9th. If you still need help with the incident, you can reply to that same email so that we can continue with the management.
Best regards.
M
Maria De Los Angeles L.
Rating: 5 out of 5
following a purchase from 30/08/2026
The jug is pretty and the water is excellent, although a little small for four people.
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Response from Alkanatur
Dear Maria de los Angeles,
We are very glad to know that you liked the jug and that the water has been to your liking. We appreciate your comment about the size, and we hope you visit us again soon to continue enjoying our products.
Best regards,
The Alkanatur team.
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Mireia M.
Rating: 5 out of 5
following a purchase from 05/09/2026
Everything is correct
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Response from Alkanatur
Dear Mireia,
We sincerely appreciate your comment and are glad to know that your experience with us has been satisfactory. We hope to serve you again very soon.
Sincerely,
The Alkanatur team
E
Estibalitz E.
Rating: 5 out of 5
following a purchase from 04/09/2026
Comfortable and fast.
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Response from Alkanatur
Dear Estibalitz,
We sincerely thank you for sharing your positive experience with us. We are glad to know that you found our service comfortable and fast.
We remain at your disposal for any other inquiries.
Sincerely,
The Alkanatur team
O
Oscar G.
Rating: 5 out of 5
following a purchase from 03/09/2026
Adaptation to the new flavor, we have noticed that the water in the glass for drinking cannot stay in it, it takes on a bad taste after about an hour +/- .
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Response from Alkanatur
Dear Oscar,
We deeply appreciate your comment. I would like to mention that it is not normal for the water to have a bad taste... Is it possible that it is in an environment with odors?
We remain at your disposal for any additional inquiries.
Sincerely,
The Alkanatur team
I
Irma R.
Rating: 1 out of 5
following a purchase from 30/08/2026
I placed an order and have not yet received the merchandise
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Response from Alkanatur
Dear Irma,
We sincerely regret that your order has not arrived on time and understand your disappointment. We invite you to contact us directly to resolve this inconvenience in the best possible way.
We appreciate your understanding.
Sincerely,
The Alkanatur team
B
Beatriz R.
Rating: 5 out of 5
following a purchase from 03/09/2026
Everything perfect and very fast shipping
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Response from Alkanatur
Dear Beatriz,
We greatly appreciate your very positive comment. We are glad to know that you have had a perfect experience with us and that the shipping was fast. Your satisfaction is our greatest reward.
Sincerely,
The Alkanatur team
L
Laura H.
Rating: 4 out of 5
following a purchase from 31/08/2026
The water in my neighborhood tastes like chlorine, we have been using the Alkanatur jug for two years and now we can drink water without smell and taste. The purchase of filters arrives in less than a week, we are delighted.
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Response from Alkanatur
Hello Laura,
We greatly appreciate your opinion and are glad to know that our Alkanatur jug has improved the quality of water in your home. It is a pleasure for us to offer you a product that allows you to enjoy odorless and tasteless water.
We remain at your disposal for any inquiries you may have.
Sincerely,
The Alkanatur team
P
Pablo C.
Rating: 5 out of 5
following a purchase from 04/09/2026
A great purchase. Very fast delivery service.
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Response from Alkanatur
Hello Pablo,
Thank you very much for sharing your positive experience with us. We are glad to know that you are satisfied with your purchase and that the delivery was fast.
Sincerely,
The Alkanatur team
D
Dolors T.
Rating: 5 out of 5
following a purchase from 29/08/2026
Happy with the product received
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Response from Alkanatur
Dear Dolors,
We are very glad to know that you are happy with the product received. Your satisfaction is our best reward and motivates us to continue offering the best.
We appreciate your trust in Alkanatur.
Sincerely,
The Alkanatur team
E
Esther O.
Rating: 5 out of 5
following a purchase from 03/09/2026
very happy. I think they have many scientific studies and endorsements behind them and they always keep researching. Only the price of the jug remains which is expensive for its characteristics although I think the filters are worth it compared to others. The purchasing process on the web is very convenient
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Response from Alkanatur
Dear Esther,
We sincerely thank you for your very positive comment. We are glad to know that you value our studies and the constant research we conduct. We take note of your observation about the price of the jug and are pleased that you find the filters a good investment. We hope to have the opportunity to serve you again in the future.
Sincerely,
The Alkanatur team
C
Cristina C.
Rating: 5 out of 5
following a purchase from 04/09/2026
Very happy with the jug
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Response from Alkanatur
Dear Cristina,
We sincerely thank you for sharing your positive experience with our jug. We are very glad to know that you are so happy with your purchase.
Sincerely,
The Alkanatur team
J
Javier E.
Rating: 5 out of 5
following a purchase from 31/08/2026
Quick and clear
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Response from Alkanatur
Hello Javier,
We sincerely thank you for taking the time to share your positive experience. We are glad to know that you found our service fast and clear. We hope to have the pleasure of serving you again very soon.
Sincerely,
The Alkanatur team
F
Federico G.
Rating: 5 out of 5
following a purchase from 31/08/2026
good service, good product
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Response from Alkanatur
Hello Federico,
We sincerely thank you for your comment. We are glad to know that you are satisfied with our service and product. Your opinion is very valuable to us.
Sincerely,
The Alkanatur team
A
Ana H.
Rating: 5 out of 5
following a purchase from 25/08/2026
Fast shipping, as always
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Response from Alkanatur
Dear Ana,
Thank you very much for your very positive comment. We are glad to know that you received your order quickly, as is usual. We hope to have the pleasure of serving you again soon.
Sincerely,
The Alkanatur team
J
Jose Alberto D.
Rating: 5 out of 5
following a purchase from 03/09/2026
I like the product and I think that after the time in use it has been a good choice.
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Response from Alkanatur
Dear Jose Alberto,
We sincerely thank you for sharing your positive experience. We are glad to know that you are satisfied with your choice and that the product has met your expectations.
Sincerely,
The Alkanatur team.
A
Adolfo F.
Rating: 4 out of 5
following a purchase from 03/09/2026
All good
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Response from Alkanatur
Hello Adolfo,
Thank you very much for your comment! We are glad to know that everything has gone well with your shopping experience. Your satisfaction is very important to us and we hope to see you again soon.
Sincerely,
The Alkanatur team
P
Pilar P.
Rating: 5 out of 5
following a purchase from 03/09/2026
The tap water comes out well filtered, it doesn't taste like chlorine, it's like bottled water.
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Response from Alkanatur
Dear Pilar,
We greatly appreciate your comment and we are glad to know that you are satisfied with the quality of the filtered water. It is a pleasure for us to offer products that meet your expectations.
We are at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
N
Naiara H.
Rating: 5 out of 5
following a purchase from 01/09/2026
Very satisfactory
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Response from Alkanatur
Hello Naiara,
We are very happy to know that your experience has been so satisfactory. Your opinion is very valuable to us and motivates us to continue providing the best for our customers.
Thank you for sharing your feedback and trusting Alkanatur.
Sincerely,
The Alkanatur team
M
Marian A.
Rating: 5 out of 5
following a purchase from 31/08/2026
I have noticed it considerably
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Response from Alkanatur
Hello Marian,
We sincerely thank you for your review and we are glad to know that you have noticed a considerable improvement. Your satisfaction is very important to us and motivates us to continue working enthusiastically.
Best regards,
The Alkanatur team
E
Elena G.
Rating: 4 out of 5
following a purchase from 03/09/2026
Comfortable jug and I hope great filtration
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Response from Alkanatur
Hello Elena,
Thank you very much for sharing your experience with us. We are glad to know that you are satisfied with the comfort of the jug and we hope that the filtration meets your expectations.
Sincerely,
The Alkanatur team
N
Nelly H.
Rating: 5 out of 5
following a purchase from 01/09/2026
easy to order, very quickly delivered. very good products it would just be better if the emails were in French
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Response from Alkanatur
Dear Nelly,
We sincerely thank you for your kind words and for taking the time to share your experience. We are glad to know that you found the purchasing process easy and that our products have been to your liking. We will take your suggestion about emails into account to further improve our service.
We hope to serve you again soon.
Sincerely,
The Alkanatur team
F
Felix C.
Rating: 1 out of 5
following a purchase from 03/09/2026
Having ordered your products online, they have been sent through Correos, more than a week has passed and I still do not have them, it is undeniable that you are doing well if you do not change the distribution company or I will be forced to buy other products from other companies in the sector
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Response from Alkanatur
Dear Félix,
We regret that your experience with the delivery of our products has not been satisfactory. We appreciate your comment and take your concern about the distribution service into account.
We invite you to contact us privately so that we can help you resolve this situation as soon as possible.
Sincerely,
The Alkanatur team
M
Maricruz S.
Rating: 5 out of 5
following a purchase from 01/09/2026
Excellent products and services
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Response from Alkanatur
Dear Maricruz,
We sincerely thank you for your kind words about our products and services. We are glad to know that your experience has been positive and we hope to have the pleasure of serving you again in the future.
Sincerely,
The Alkanatur team
P
Patricia B.
Rating: 5 out of 5
following a purchase from 31/08/2026
I have been using the Alkanatur jug for years, I am no longer used to drinking tap water unfiltered in this jug
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Response from Alkanatur
Dear Patricia,
We are extremely glad to know that you have been enjoying our Alkanatur jug for years. We appreciate your trust in our products and are delighted that you have made our filter an essential part of your daily life.
Thank you for sharing your experience with us.
Sincerely,
The Alkanatur team
B
Beatriz M.
Rating: 3 out of 5
following a purchase from 01/09/2026
It weighs a lot
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Response from Alkanatur
Dear Beatriz,
We sincerely appreciate your opinion and the time you took to share your experience. We understand that the weight of the product can be a factor to consider and we are here to help you with whatever you need. We hope you will visit us again and find what best suits your needs.
Sincerely,
The Alkanatur team
A
Amale B.
Rating: 5 out of 5
following a purchase from 01/09/2026
Recommended by Enol Sierra I have been using it for years.
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Response from Alkanatur
Dear Amale,
Thank you very much for your positive comment. We are glad to know that you have found in our products an option that has accompanied you for so long. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
I
Irene R.
Rating: 5 out of 5
following a purchase from 29/08/2026
Perfect
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Response from Alkanatur
Dear Irene,
We sincerely thank you for your comment and for the excellent rating. We are glad to know that you are satisfied with your experience and that our products have met your expectations.
We remain at your disposal for any future needs.
Sincerely,
The Alkanatur team
M
Mercedes R.
Rating: 5 out of 5
following a purchase from 02/09/2026
I have been using the pitcher for a few days. But for now, happy with the purchase. Water without any chlorine taste.
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Response from Alkanatur
Dear Mercedes,
We are very glad to know that you are happy with your jug and that the water has a pleasant taste. We sincerely appreciate your trust in us and hope you continue enjoying your purchase.
Sincerely,
The Alkanatur team
M
María Elisa M.
Rating: 5 out of 5
following a purchase from 01/09/2026
Very happy with the purchase.
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Response from Alkanatur
Dear María Elisa,
We sincerely thank you for sharing your satisfaction with your purchase. We are glad to know that you are very happy, as your happiness is our greatest reward.
We remain at your disposal for anything you may need.
Sincerely,
The Alkanatur team
E
Estefania M.
Rating: 5 out of 5
following a purchase from 02/09/2026
Quick purchase and shipping
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Response from Alkanatur
Dear Estefania,
We sincerely thank you for your comment and for taking the time to share your positive experience. We are glad to know that you were satisfied with the speed of your purchase and delivery.
We remain at your disposal for any future inquiries.
Sincerely,
The Alkanatur team
F
Francisco C.
Rating: 5 out of 5
following a purchase from 02/09/2026
Easy to carry out and quick delivery
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Response from Alkanatur
Dear Francisco,
We sincerely thank you for your very positive comment. We are glad to know that you found the purchasing process easy and that the delivery was quick. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
M
María Jesús H.
Rating: 3 out of 5
following a purchase from 31/08/2026
It has several inconveniences, mainly when you go to serve the water it spills and wets the table and the countertop, it weighs too much, and it has less capacity than the previous one I had before.
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Response from Alkanatur
Dear María Jesús,
We sincerely appreciate your comment and the feedback you have shared. We are sorry that you found inconveniences with the product and we value your opinion as it helps us to continuously improve. We hope you will consider giving us another opportunity in the future.
Sincerely,
The Alkanatur team
A
Antonio P.
Rating: 5 out of 5
following a purchase from 02/09/2026
I am very satisfied with your products.
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Response from Alkanatur
Hello Antonio,
We are very glad to know that you are satisfied with our products. Your opinion is very valuable to us and motivates us to continue offering the best.
We sincerely appreciate your support.
Sincerely,
The Alkanatur team
P
Pilar S.
Rating: 5 out of 5
following a purchase from 24/08/2026
Very well, filtered water improves a lot.
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Response from Alkanatur
Hello Pilar,
We sincerely thank you for your very positive comment. We are glad to know that you are enjoying the quality of the filtered water and that you have noticed an improvement. We hope to see you again soon in our store.
Sincerely,
The Alkanatur team
R
Rosa B.
Rating: 5 out of 5
following a purchase from 31/08/2026
Hello Despite the delay, I really like your products.
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Response from Alkanatur
Hello Rosa,
We sincerely thank you for sharing your experience. We are glad to know that our products have pleased you, despite the delay. We value your understanding and trust in our store.
Sincerely,
The Alkanatur team
P
Paula L.
Rating: 5 out of 5
following a purchase from 31/08/2026
Very good filter.
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Response from Alkanatur
Dear Paula,
We sincerely thank you for your comment and your 5-star rating. We are glad to know that you are satisfied with our filter and we hope you visit us again soon to discover more products that you will love.
Sincerely,
The Alkanatur team
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