Customer reviews of AMMERLAAN IMPORT

Hello Murielle,

Thank you for taking the time to share your feelings. We understand that the delay can be a source of frustration and we are sorry that your experience did not meet your expectations.
A supplier order issue that we had been waiting for months but which was not recorded with them ...
Really sorry for this exceptionally long wait.

Best regards,
The AMMERLAAN IMPORT team

Mr. TONIN,
I am not at all surprised by your rating and review, given the email you sent me following the first delivery attempt by DPD, I take your public note and comment as a provocation.
I remind you of what you wrote to me:
Good evening
I ask you to refund my order and cancel it
I will not be delivered
Not being able to be present for the delivery, I followed the protocol on their site with a photo from the road and a specification of where to drop off without a signature
The delivery person came on site, called me, arguing that he did not have a photo of the delivery point, he did not want to specify exactly where in the hamlet he was which would have allowed me to guide him by phone. He eventually found the requested delivery location himself but preferred not to deliver
I assume his conversation is recorded.
Attached is the visual from the dpd site
The other delivery method proposed being chronopost which is the same group as dpd, I will not order from you again
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I asked DPD for explanations following your email and here is their response:
Hello Mr. Ammerlaan,
I am following up on the exchanges regarding the delivery of your package No. 10224001338675.
I just spoke with the concerned driver.

He indicates to me that when he arrived in the hamlet on Wednesday, he contacted Mr. Tonin for details about the address. He tells me that the exchange went poorly, the recipient would have refused to guide him, believing that it was "his job as a driver to find the address and that he should manage".

As a result, he left with your package.

It appears that another one of our drivers also indicates having had tumultuous exchanges with your client.

I just contacted him personally to get details about the situation and it turns out that he does not want any exchanges or contact with the DPD company.

We have agreed to ensure delivery tomorrow, at the requested safe location, without contacting him by phone, at his request.
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I suggested that you have it delivered to a parcel relay as the delivery site is poorly indicated, but that was OUT OF THE QUESTION for you, and when I advised you to put up directional signs in your locality then...
So if I could give you a rating it would be 1 Star
I confirm, we are not made to work together...
I invite you to find another supplier, as far as I am concerned.

Best regards

Hello Earl,

Thank you for your feedback. We understand your frustration regarding the delivery time and we apologize for this wait.
The filters for your order were out of stock with our supplier but also at the factory, which caused an additional delay of 3 weeks beyond the announced timeframe of your order.
We are experiencing this type of delay just as you are; such delays remain exceptional.

Best regards,
The AMMERLAAN IMPORT team

Dear Mickaël, we sincerely thank you for your feedback and are delighted to learn that our products and our team have met your expectations. We understand the concerns regarding delivery times; unfortunately, we cannot have everything in stock. Indeed, the more we sell an item, the more we stock it. The management of our prices relies on grouped supplier deliveries, but that extends the delays.
Your recommendation means a lot to us, and we hope to see you again soon on our site.

Hello Jean-Pierre,
I do not understand, it is indicated that it is for Delaval and you complain that it does not fit an old Manus, so we are not responsible for this error!
Thank you for adjusting your rating ...
Customer service.

Hello Muriel,
I had asked you to return to me if you have defective electrodes, otherwise I can't do anything with my supplier, they tell me that you are pulling too hard on the wire ...

Hello, I understand that you are not happy with the delay, neither am I, but when GEA does not deliver (due to lack of stock) I can't do anything about it, and I don't receive any commercial gesture from them. That said, to save you 1 to 2 weeks on the delivery time, I had your order sent directly from my supplier's warehouse to you, which cost me an additional 50 €, I did not charge you this extra cost, I probably should have informed you about this gesture (commercial). Have a nice day.

Hello Mrs Perez
I've searched and I can't find any trace of your email?
Kind regards,
Customer Service

Hello Mr Legendre, I understand that you are not happy with Chronopost, I'm sorry, but here you noted AMMERLAAN! ? for reviews of Chronopost is here https://fr.trustpilot.com/review/www.chronopost.fr thank you in advance to adapt or delete this review. cordially, customer service.

Hello Mr Corbel, Very surprised by your note, it is clearly indicated (1x) in the article "Tuyau flex vms...", on the other hand for the sleeves which you ordered (4x) they are well by batch of 4! Link to the article: https://www.ammerlaan.fr/fr/pieces-robot-vms-delaval/1446-tuyau-flex-vms-d-origine-delaval-ref-907449-03-1x-90744903.html The list of your articles: TEDEL92725901OR - Manchon Delaval 927259-01 - 20M VMS D'origine (4x) TEDEL90744903OR - Tuyau Flex VMS D'origine Delaval Ref 907449-03 (1x) Unless you can tell me how you were led to believe otherwise? Sincerely Customer service.

Hello, according to the Chronopost tracking you gave instructions to be delivered in a parcel relay? https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XW584129263JB&langue=fr Thursday 27/04/2023 11:55 Delivery instruction received Origin : Addressee via call deliverer Instruction chosen : Mise à disposition dans un point relais Date de relivraison : 28/04/2023 Je tiens touteme a preciser que vous noter la prestation de AMMERLAAN et non Chronopost ici ??? Thank you for your understanding.

Hello, the description of your article is very simple so I don't see where your problem comes from: Manchons Clover 20M - 10mm (pour Manus) D'origine Delaval Le lot De 4 manchons Réf: 893828-01 (remplace la référence 877577-01) And above all, why didn't you contact me for an exchange? Here are the notices, for the commercial service you have to contact us. Sincerely Ronald

Hello, after checking the package seems to be delivered to the address indicated when ordering! Can you tell me more? Thanks in advance

Mr Lely The delivery time indicated on the sleeves you ordered is as follows: Delivery time: Available: 24/48 Hours - https://materiel-elevage.ammerlaan.fr/contents/fr/p8339_Manchon-Delaval-Harmony-20M-SL-d%27origine-(4x)--999009-01.html you have been delivered in 48 hours, so no delay! http://www.tnt.fr/public/suivi_colis/recherche/visubontransport.do?bonTransport=6948992915071548

I'm having trouble understanding the 2 out of 5 stars??? When you say "Bon boutique" and "Livraison rapide"...

Mr Lecrosnier, I don't know if I should laugh or cry but ... when you placed your order on August 16th it was clearly indicated on our website: -------------------------------------------------------- *** Closed for summer vacations *** ***from Saturday August 7th to Monday August 23rd *** -------------------------------------------------------- Your order was shipped on August 23rd! Sincerely

Hello Pascal, When you confirmed your order (given the delivery time), we offered to deliver in 2 instalments for an extra 5 excl. tax (we share the cost of the double shipment). You didn't take up this offer and you didn't ask me for it, but in the shopping cart we already indicated this possibility with the following message: If you have items in your basket that are "on order or re-approved" and require several weeks delivery time, but also available items that you want to receive immediately (without waiting for all items to become available) you have the possibility for 5 H.T. to be delivered in 2 times, click on this link and add the item "additional delivery" in your basket and validate the order normally." I hope I have informed you sufficiently. Ronald

It's a pity you didn't contact me before posting your review to simply ask me to take it back under warranty, especially as you bought original Delaval MP300 probes. Following our exchange I await your return of the faulty probe.

Really sorry, we reversed the label of your package with that of another customer, who took 2 days before dropping the package at the post office or a delivery on Saturday instead of Tuesday as initially planned, 4 days late, big delay I do not know, surely yes when you need it quickly to treat a lame cow ....

Further to our telephone discussion, it's true that the small MilkRite milk pipes you ordered, the WS005 and WS006, are suitable for claws with right-angle milk sockets, hence the 2 thinner places (which you point out) to cut the vacuum when connecting, this detail was not shown on the single photo that was for all the dimensions, but it was indicated at the bottom on the table of correspondences with the Gea pipes ... to clarify i've added photos of all the pipes to avoid further confusion. but the originals 7021-7101-040 (WS005) also have these places to bend, so i think you were mistaken in the reference, in general it's WS003 and WS007 for Westfalia . https://materiel-elevage.ammerlaan.fr/contents/fr/p1567_Tuyaux_Courts_a_lait.html Sincerely, Ronald

Exactly, delivery 4 days late at your place, the month of august with its share of problems at TNT unfortunately every year at this time there are problems with some replacements ... unfortunately it fell on you, very sorry!

Dear Sir, I would like to give you some details about your order for Canada. It was clearly indicated in the basket when you ordered "Shipping costs on estimate WAIT TO RECEIVE YOUR CONFIRMATION BEFORE MAKING YOUR PAYMENT !!! You have paid the order by credit card, but without waiting to know the amount of shipping costs ... You ordered on 19/04/2019 but I received your transfer for shipping on 23/05/2019 your order was shipped on 23/05/2019 by Colissimo, you are delivered on 28/05/2019 ! Only 5 days after your payment ... Best regards.

I'm really sorry for the delay in the delivery of your parcel, there are several reasons for this 1- your order would have left on Thursday if we weren't moving to our new depot, the time indicated for your cover seal is 24/48 hours, it did leave within the time limit (Friday) and you should therefore have been delivered on Saturday 3rd March by TNT ... 2- because of the bad weather (snow) during the week, all transport was delayed by 1 to 2 days, which is why you were delivered on Tuesday 6th. Too bad you didn't indicate that it was urgent, we would have sent your order as a priority on Thursday !!! I hope your future experience with us will be better than these 2 unfortunate stars ... Ronald.

Hello After checking your comment, Indeed your package has suffered a sorting error at TNT where you lost 48 hours, the weekend does not count for carriers your package was shipped on Thursday and you received your delivery Tuesday at 9:21 In summary your package was delivered in 3 days instead of 1 days, I'm sorry, but it happens unfortunately ... ps. on our site the delivery time indicated was 2 to 5 days for your product.

Thank you for your opinion. It's true that since we order our robot parts abroad, we can get them much more cheaply, but it's true that for parts we don't have in stock the lead time is 2 to 5 weeks. http://materiel-elevage.ammerlaan.fr/contents/fr/d332_Pieces_robot_de_traite_GEA.html For parts ordered regularly we try to have the parts in stock, in which case the lead time is 2 to 5 days. In your case, the month of August and a group order with a college didn't help matters...