/10
★★★★★
based on 240 reviews published
★★★★★
based on 240 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Very poor communication!
Pascal V.
purchased on 02/08/2025
Translated review
Answer from AquaBota
Good day,
You requested and paid for a delivery to a pickup point, but since this pickup point was not accessible, you could have had the package sent to another pickup point. You have tried several times to have the package delivered to your home. It is normal that communication with the carrier does not go well when you pay for an apple and ask for a pear, that doesn't work...
You requested and paid for a delivery to a pickup point, but since this pickup point was not accessible, you could have had the package sent to another pickup point. You have tried several times to have the package delivered to your home. It is normal that communication with the carrier does not go well when you pay for an apple and ask for a pear, that doesn't work...
1
/5
★☆☆☆☆
Not received the products
Christophe V.
purchased on 06/07/2025
Translated review
Answer from AquaBota
Hello,
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
After checking with the carrier, it turns out that your package was indeed delivered to your street, but to the wrong address. We have immediately forwarded the information to GLS so that this mistake does not happen again.
1
/5
★☆☆☆☆
You are misled by incorrect photos on their webshop (smaller packages than indicated). In response to my email, they claimed they were not at fault, but afterwards they quickly adjusted the photo, which in my eyes was an admission of their mistake.
Dirk S.
purchased on 07/03/2025
Translated review
1
/5
★☆☆☆☆
Certain plant not very beautiful (foliage sign of deficiencies)
Sébastien H.
purchased on 28/02/2025
Translated review