/10
★★★★★
based on 240 reviews published
★★★★★
based on 240 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Not received what I ordered now I can manage to return everything
Dominique V.
purchased on 31/08/2025
Translated review
Answer from AquaBota
Hello,
We have taken note of your comment and, after verification, we found that an inversion occurred during the preparation of your order. We sincerely apologize for this error.
I see that my colleague contacted you on the same day to offer you the sending of a prepaid return label and to organize the exchange of the product.
We have taken note of your comment and, after verification, we found that an inversion occurred during the preparation of your order. We sincerely apologize for this error.
I see that my colleague contacted you on the same day to offer you the sending of a prepaid return label and to organize the exchange of the product.
2
/5
★★☆☆☆
When it comes to buying plants, it's better to see what you're buying, otherwise, expect unpleasant surprises. I remain disappointed by this mishap which, in my opinion, is unjustified regarding a particular product. Otherwise, it's fine, but it's better to only take In-vitro to be relatively sure of the reliability and quality of the product.
Alexandre L.
purchased on 21/07/2025
Translated review
3
/5
★★★☆☆
Due to a long delivery delay from CHRONOPOST, the vallisneria arrived damaged. I was at home and the delivery person left a delivery notice without even calling me on the phone, and they were dropped off at a pickup point to be collected 24 hours later. The anubias fared better during transport and are beautiful. As a result, I lost half of my plant order. Otherwise, the packaging was perfect but the delivery times were too long. I am quite disappointed...
Sébastien G.
purchased on 10/07/2025
Translated review
Answer from AquaBota
Hello,
Thank you for your message.
After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.
In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.
We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.
As a reminder, the procedure in case of damaged plants is available:
in the package,
in the delivery confirmation email,
and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq
"Please send us the following items within 24 hours of receipt to the address [email protected]:
A photo of the sealed bag
A photo of the opened bag"
Best regards,
The Aquabota team
Thank you for your message.
After verification, the carrier did indeed show up at your home and left a delivery notice, as you mentioned.
We completely understand your disappointment and would like to provide you with some useful clarifications.
In France, delivery drivers from carriers like GLS, DPD, or Chronopost do not have professional phones.
They are therefore not required to contact recipients in case of absence or unforeseen circumstances, although many sometimes take this initiative with their personal phone.
We sincerely regret that this delay in pickup compromised the freshness of the Vallisneria.
These plants being particularly sensitive to temperature fluctuations and transport duration, this can unfortunately impact their condition, despite all the care we take in packaging.
As a reminder, the procedure in case of damaged plants is available:
in the package,
in the delivery confirmation email,
and on our website on the FAQ page: https://www.aquabota.com/fr/content/14-faq
"Please send us the following items within 24 hours of receipt to the address [email protected]:
A photo of the sealed bag
A photo of the opened bag"
Best regards,
The Aquabota team
3
/5
★★★☆☆
Arrived in bad condition, half rotten and a lot of dry floating!! Yet it arrived in 2 days!
Michel A.
purchased on 13/03/2025
Translated review