Customer reviews of Aquasani

Hello,

Thank you for your message.

We are sorry for the inconvenience you encountered.

After checking, you did not contact our customer service about this before leaving this review ...
Please note that in this type of situation, we can send you new compliant parts if the ones received are defective!
We remain at your disposal at 09 78 31 69 81 or at [email protected] if you wish to discuss with us.

Have a nice day,

Best regards,

Hello Jacques,

We are sorry for the defect encountered on your ceramic, after having exchanged with you by phone, we contacted our supplier who will take care of the problem under warranty and will send you a new ceramic upon your return from vacation.

We hope that the product will bring you complete satisfaction despite the additional delay related to the handling of this customer service.

Best regards,
The Broyeursani team

Hello Ludovic,

Thank you for taking the time to share your opinion on our site "Broyeursani".

We are pleased to learn that the installation was easy for you, but we take note of your comments regarding the quality of the product in order to improve our offers in the future.

Please do not hesitate to contact us to share the elements that gave you this impression about the product?

Best regards,

Hello,

Our deliveries of compact devices are all made at the foot of the home; that is to say, they take place in the street at the bottom of your building or in the street in front of your house.
We apologize if this point was not clear enough during the order.
It is quite normal that the delivery person did not want to go up to your home, this is reserved for certain premium deliveries, and it costs very much (we cannot offer it knowing that we provide delivery).

Have a nice day.

Best regards,

Hello,

Thank you for your message.

The operation described here is abnormal, why did you not contact our customer service before leaving this review?

This type of evacuation problem often results from an assembly issue in the case of horizontal or downward evacuation, if the device was assembled without a siphon.

Please know that we are at your disposal to help you resolve the assembly defect and obtain a fully functional device, you can contact us at 09 78 31 69 81, or at [email protected].

For the button positioning, we offer several models on the website, including devices that have a button on top.

Have a nice day,

Best regards,

Hello,

We are sorry for the problem encountered with the macerating toilet,
We were unable to reach you right away, but as soon as we were able to contact you by phone, we activated the warranty and proceeded to a full refund of your order as per your request.
Could you please reconsider your rating and your comment now that a response has been provided?

Best regards,

Hello Louis, thank you for your feedback on our site Broyeursani. We are sorry to hear that you are experiencing difficulties with the suction of your grinder. It is possible that this issue comes from a defect in the installation of your PVC drainage. Please do not hesitate to contact our customer service who will provide you with the steps to correct the installation of the drainage, and achieve optimal functioning of your flush.

Thank you for your comment! We appreciate your suggestions and hope our site gives you complete satisfaction.
A low water flow can have several causes, but it is possible to improve the water flow of your device by following a few simple guidelines, feel free to contact our customer service for instructions.

Thank you very much for your feedback, Serge. We take your comments very seriously and we are actively working to add explanations and operating manuals to make the use of our products easier and clearer for all our customers. We thank you for your contribution and support! Our customer service is at your disposal to answer any questions you may have.