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Rating: 1 out of 5
The items I wish to order are not delivered in Belgium. I cannot give a positive rating.
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Customer reviews of ARMES BASTILLE
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 3 243 published reviews
Summary of reviews
The online store Armes Bastille is highly praised for its efficient and rapid delivery services, with many customers noting that their orders arrived promptly and in excellent condition. The careful packaging of items, particularly fragile products, is frequently highlighted as a strong point, ensuring that everything reaches customers safely. Product quality receives notable acclaim, with numerous reviews mentioning satisfaction with the items received, including beautiful finishes and unique selections not easily found elsewhere.
Reviews 1 and 3 stars
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Rating: 3 out of 5
Description not compliant
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A
Rating: 1 out of 5
Order placed on 09/03/2022, received on 22/03/2022: the order tracking has not been updated since 11/03/2022. I was therefore left without information for 10 days for transport costs charged at €39.
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A
Rating: 1 out of 5
Money comes before customer satisfaction. Too bad
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A
Rating: 1 out of 5
The knife doesn't even cut
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A
Rating: 1 out of 5
Package crushed
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Response from ARMES BASTILLE
Hello, Sorry that the carrier has damaged your package, it is regrettable that it has taken little care of your package. Best regards, Isidore
A
Rating: 3 out of 5
The delivery is not perfect, once the item arrives in the destination country, in my case Italy, it loses track. Maybe shipping with a private courier would be faster and cheaper.
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A
Rating: 3 out of 5
even in the universe I imagine) and that he could
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A
Rating: 1 out of 5
Received the incorrect product. The item that was pictured on the website was not the one that was being sold. Then they refused to cover return shipping.
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A
Rating: 3 out of 5
Long and expensive shipping to Belgium.
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A
Rating: 1 out of 5
The site does not indicate that a weapon is second-hand. Moreover, the information about 15 days to change your mind does not apply to weapons.
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Response from ARMES BASTILLE
Hello, This is a product that you came to pick up and handled in the store, we are sorry that the product did not please you after a few days in your possession. Best regards.
A
Rating: 3 out of 5
Very approximate tracking on the pages.
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Rating: 3 out of 5
I was looking for a book to give as a gift, I only found it in stock on this site.
No issues with reception but shipping costs are way too high, over 9€ for a book that isn't really heavy, that seems unjustified to me.
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No issues with reception but shipping costs are way too high, over 9€ for a book that isn't really heavy, that seems unjustified to me.
A
Rating: 1 out of 5
Not as shown in the photo on the site :(((
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A
Rating: 3 out of 5
Incomplete order to this day.
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A
Rating: 1 out of 5
Please stop your automatic messages.
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A
Rating: 1 out of 5
Unpleasant service, I bought a knife on their site and the next day I exchanged it in the store for another model, the seller refused to provide me with a new invoice or warranty
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A
Rating: 1 out of 5
Still haven't received the package
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Response from ARMES BASTILLE
Hello,
You ordered this Monday 12/04/2021 at 02:08:48.
Being closed this Monday, your order was prepared, packaged and dropped off at the post office on Tuesday 13/04/2021 at 16:30.
The tracking of your package shows us that the post started the delivery on Wednesday 14/04/2021.
We are Thursday 15/04/2021.
It may be a bit hasty to rate us so harshly....
It is especially unjustified to rate the quality of our website based on your judgment of the service of one of our carriers.....who is 12 hours late....in full lockdown....
According to the tracking of your package, it will be delivered to you this Friday.
Best regards,
Baptiste, AB.
You ordered this Monday 12/04/2021 at 02:08:48.
Being closed this Monday, your order was prepared, packaged and dropped off at the post office on Tuesday 13/04/2021 at 16:30.
The tracking of your package shows us that the post started the delivery on Wednesday 14/04/2021.
We are Thursday 15/04/2021.
It may be a bit hasty to rate us so harshly....
It is especially unjustified to rate the quality of our website based on your judgment of the service of one of our carriers.....who is 12 hours late....in full lockdown....
According to the tracking of your package, it will be delivered to you this Friday.
Best regards,
Baptiste, AB.
A
Rating: 3 out of 5
Fast shipping but disappointing akeron product
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A
Rating: 1 out of 5
CB555498765FR The delivery has not started. Please check.
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Response from ARMES BASTILLE
Hello, Your package has finally started its journey, unfortunately we have no means once the package is handed over to the carrier, we continue to track your package hoping for a prompt delivery, that said, in our view this inconvenience should not influence the rating of our website, its content and the service we provide, especially since direct contact by phone, through the contact form or any other independent rating service would have allowed us to be more responsive. Best regards, AB.
A
Rating: 3 out of 5
Navigating the site is quite simple as long as you know what you really want
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A
Rating: 1 out of 5
Disappointed...
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A
Rating: 3 out of 5
6 to 7 days to be delivered? And missing item? like the average note.
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A
Rating: 3 out of 5
I reported that the leather of the ordered product looked a bit cheap considering the price (especially since shipping costs equal 20% of the product price) but I was called that it is a new series from the manufacturer.
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A
Rating: 1 out of 5
NON-EXISTENT customer service.
It has been a week since I contacted them to report a quality issue with one of the three knives. Still no response
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It has been a week since I contacted them to report a quality issue with one of the three knives. Still no response
A
Rating: 3 out of 5
The site itself is good like their product but well 2 problems with 3 products that's it
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A
Rating: 1 out of 5
Fast delivery but I ordered FX 5.5 pellets and I was delivered JSB pellets.
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Response from ARMES BASTILLE
As agreed by phone, computer bug.
Sorry again for the error.
Best regards,
Baptiste, AB.
Sorry again for the error.
Best regards,
Baptiste, AB.
A
Rating: 1 out of 5
not great
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Response from ARMES BASTILLE
Hello, Now that we are reassured about the good receipt of your order, can we ask you to modify your reviews on the site avis-vérifiés.com. Thank you in advance and thank you again for your order. Best regards, AB.
A
Rating: 3 out of 5
Hello, I bought a last generation Ekinox and also the leather element for the Ekinox that I already had but this one was only accompanied by a set of male/female screws whereas two are needed. Can you check and send me what is missing. Regards.
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A
Rating: 3 out of 5
Very good! Except for the product price which, because it is a limited edition, was much more expensive on this site than in the states it originates from.
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A
Rating: 3 out of 5
It would be good to be able to benefit from another postal service, posted on 01/13/2020 and 3 days later still in transit on a logistics platform... In the meantime, I received deliveries from China for orders placed the same day...
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A
Rating: 3 out of 5
cool but not enough choice
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Rating: 3 out of 5
I am moderately satisfied. I ordered a Microtech Ludt knife for €360 and it turns out it has a slight lateral play. The customer service from Armes Bastille mentioned that it was normal for an automatic knife... I have doubts! I am a knife collector and my Zero Tolerance knives have no play! I had this play on a Spyderco Paramilitary 2, but we are not in the same price range. Even my black Douk Douk at €22 has no lateral play... So disappointed with the response and keeping a €360 knife (when you pay the price, it's for zero defects!) with lateral play...
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A
Rating: 3 out of 5
I don't speak French? Maybe send this also in English?
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Response from ARMES BASTILLE
Hello, it's just a question about your feedback for your order. You can rate the site and our service according to your feelings. Sorry for the late return, we were not yet busy with this interface. Thank you in advance, Regards, AB.
A
Rating: 3 out of 5
the old site was more detailed, there was the possibility to consult a larger number of items online.
in terms of the order, the processing is quick but in terms of delivery, it's a bit slower.
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in terms of the order, the processing is quick but in terms of delivery, it's a bit slower.