9.4/10
★★★★★
based on 299 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

I never received my order. I emailed them and have never heard back.

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Verified Buyer
purchased on 21/04/2024
Answer from AXP Racing
We may had an issue with the e-mails cause this is not supposed to happen. Please send an e-mail directly to [email protected] with order number and we'll investigate about that
1 /5
★☆☆☆☆

The skid plate did not fit my bike I have the Beta 125 rr 2T 2018 and the holes where the bolts attach were not twin to the plate. I attached the plate with cuffs and after 2 rides the plate broke

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Verified Buyer
purchased on 30/09/2023
Answer from AXP Racing
Dear "anonyme" , we didn't hear from you by e-mail to discuss about your problem. This product never met any issue from our customers so it would be more constructive if we had pictures to offer you a solution. [email protected] is our e-mail . At this point, we consider your rating unjustify as we didn't have any information to investigate about a potential issue. If the skid plate broke then, it may be cause of the "homemade" fitment that was not enough. Waiting to get any news from you !
1 /5
★☆☆☆☆

Delivery Time was delayed by 2 weeks and parcel arrived damaged and was charged an extra £35 for import costs so made the item very expensive. would not order again from them.

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Verified Buyer
purchased on 27/05/2023
Answer from AXP Racing
As your name is not precised, we can't have a look at the concerned order but we generally ship the order in 24/48h . The two weeks late may be a consequence of customs in UK which, with Brexit cause lot of issues and, unfortunatly, we can't manage politic stuff. By ordering from another country and being from UK, you automatically have customes fees.
1 /5
★☆☆☆☆

Ordered and payed for parts 6 weeks ago. No parts has arrived, no shipment updates. No reply when asking for status on shipment. Really disappointed!

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Verified Buyer
purchased on 25/02/2023
Answer from AXP Racing
Sorry to hear about that. It seems that we have a problem regarding the e-mails sent through our website as we didn't receive yours. 6 weeks is of course, not normal. Please send your order details, name to our direct e-mail : [email protected]
Waiting for your reply through this e-mail, thank you and sorry again
1 /5
★☆☆☆☆

Zero customer service support, they never responded to an email for a damage claim. Very disappointed.

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Verified Buyer
purchased on 20/12/2022
Answer from AXP Racing
We saw 2 of your comments on the product pages
1) saying you has an issue with hardware
2) sayong you never receive the product
Here you mention a damage ??? Once again, never got any e-mail from you
We read and answer to every e-mail
please send again to [email protected] and give more elements .
1 /5
★☆☆☆☆

Customer service was appalling. An incorrectly manufactured product was sent to me. They knew it was incorrect before they sent it but they sent it anyway. When they wwere contacted about it they told me to fix it myself. I had to criticize the product on youtube before the very arrogant Xavier Dugardin said that because I got a discount and free shipping that I should be grateful. If AXP had pride in their products this wouldn't have happened. Overall, a disgustingly bad experience.

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Verified Buyer
purchased on 16/08/2021
Answer from AXP Racing
Dear Gary ! The product was not incorrect, just not bent enough for some degreeds and we gave you the advice to make a minor modification, easy to manage at home, in order to make you save time. You didn't want to make it so we sent back another one. Remember that we're talking about a 20€ part.
Regarding our answers, arrogance is not a correct term. We offered you a discount which was exceptionnal, we had no reason to do it. We didn't find fair your way to "attack" us for this minor issue regarding the offer we done for you.
We can make mistakes, customers can perfectly be unhappy and write us. We always find a solution by a cordial exchange.
Best regards