Customer reviews of Balp France

9,8 /10

Based on 364 published reviews

Summary of reviews

Balp France excels in delivering exceptional product quality, as many customers highlight the craftsmanship of their swords, noting beautiful finishes and precise engravings. The efficiency of their delivery is frequently praised, with numerous reviews mentioning orders received in less than four days, demonstrating a commitment to quick service. The responsiveness and professionalism of customer service are also standout features; customers appreciate the polite communication and proactive assistance throughout their purchasing experience.

Reviews 1 and 3 stars

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serge K.

Published on 14/12/2025 à 18h04 following a purchase from 24/11/2025

The overall service is good but I had a problem with the execution. The engraving ordered on a sword had 2 defects requiring a return for exchange.

Translated reviews

Response from Balp France Published on 15/02/2026

Thank you for taking the time to share your feedback. We are glad that you appreciated our service overall, but we are sorry to hear that you encountered issues with the engraving of your saber. As agreed, we are taking the necessary steps to correct the engraving.

michel N.

Published on 02/03/2025 à 19h08 following a purchase from 04/02/2025

Perfect

Translated reviews

Response from Balp France Published on 02/06/2025

Thank you very much for your positive feedback on our site "Balp France". We are delighted that you had a satisfactory experience. Your rating of 3/5 encourages us to improve even further. Please feel free to share your suggestions to help us achieve excellence.

Best regards,
The Balp France team

Philippe F.

Published on 09/02/2025 à 10h05 following a purchase from 27/01/2025

Ordered 2 leather harnesses and received only 1 without being notified of a stock shortage and a delay !!!!!!!!!!!!!!!!

Translated reviews

Response from Balp France Published on 10/02/2025

Thank you for your feedback and we are sorry that you were not informed of the stock shortage. Your experience is important to us and we will work to improve our communication in this area. Please do not hesitate to contact us if you have any questions about your order.

Best regards,
The Balp France team