Customer reviews of Balp France

9,8 /10

Based on 364 published reviews

Summary of reviews

Balp France excels in delivering exceptional product quality, as many customers highlight the craftsmanship of their swords, noting beautiful finishes and precise engravings. The efficiency of their delivery is frequently praised, with numerous reviews mentioning orders received in less than four days, demonstrating a commitment to quick service. The responsiveness and professionalism of customer service are also standout features; customers appreciate the polite communication and proactive assistance throughout their purchasing experience.

Reviews 2 and 3 stars

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serge K.

Published on 14/12/2025 à 18h04 following a purchase from 24/11/2025

The overall service is good but I had a problem with the execution. The engraving ordered on a sword had 2 defects requiring a return for exchange.

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Response from Balp France Published on 15/02/2026

Thank you for taking the time to share your feedback. We are glad that you appreciated our service overall, but we are sorry to hear that you encountered issues with the engraving of your saber. As agreed, we are taking the necessary steps to correct the engraving.

michel N.

Published on 02/03/2025 à 19h08 following a purchase from 04/02/2025

Perfect

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Response from Balp France Published on 02/06/2025

Thank you very much for your positive feedback on our site "Balp France". We are delighted that you had a satisfactory experience. Your rating of 3/5 encourages us to improve even further. Please feel free to share your suggestions to help us achieve excellence.

Best regards,
The Balp France team

Philippe F.

Published on 09/02/2025 à 10h05 following a purchase from 27/01/2025

Ordered 2 leather harnesses and received only 1 without being notified of a stock shortage and a delay !!!!!!!!!!!!!!!!

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Response from Balp France Published on 10/02/2025

Thank you for your feedback and we are sorry that you were not informed of the stock shortage. Your experience is important to us and we will work to improve our communication in this area. Please do not hesitate to contact us if you have any questions about your order.

Best regards,
The Balp France team

Robin F.

Published on 27/09/2024 à 14h22 following a purchase from 21/07/2024

I'm afraid that I cannot recommend Balp based on the experience I had with them. The quality of the product once it was received was excellent, so I have no complaints there. However, the order process leading up to this was pretty bad. Balp took a long time to respond to communication, and they lost the details of our order on three separate occasions because of problems with their email system. We placed the order on 21st July. On 23rd July, Balp said that they would ship the order that week but this did not happen. Balp did not contact me to explain this delay – I had to contact them. They told me that they had a problem with a piece of equipment so the order would take a week longer. Once again, I heard nothing for over a week, before Balp contacted me to say they had lost the details of the engraving for our order and asked if I could send them again. Another week went by, and I heard nothing. I telephoned Balp on a couple of occasions and they promised to reply, but then didn't. Finally, Balp got back to me on 30th August to say that the required materials for our order were out of stock and that the order would take another three weeks! They also said they would add a complimentary item to the order to make up for the constant delays and problems. The order did arrive three weeks later, but they forgot to add the promised complimentary item. Finally, at no point in my long email correspondence with Balp did they mention that we would have to pay 20% UK customs import fees in addition to the French IVA which we already paid on the order. This seems like something they should have mentioned when we enquired with them about the cost of the order.

Response from Balp France Published on 14/10/2024

We appologize for the delay and trouble in delivery. We have moved to our new premises and it is true that we have had some processing delays. But the main thing is that the product you received is of excellent quality and we hope that this will compensate for our delays.

Hermann L.

Published on 03/08/2023 à 20h02 following a purchase from 24/07/2023

Delivery was far too expensive. What's more, having taken part in Triomphe 2023, the Balp stand that was exhibiting didn't sell any items. Very disappointed

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Response from Balp France Published on 04/08/2023

Hello, we are following up your rating which seems to have no direct reason with our products or service. Concerning the delivery price, we only apply the postal rates and cannot be held responsible for these rates. On the other hand, the charges are displayed before final order confirmation and you can refuse them and not order. Concerning participation in the 2023 triumph, we were not present, only our representatives, and we had never planned any sales or announced any sales for this occasion. We would therefore ask you to reconsider your rating, which unfairly penalizes us. Thank you for your understanding.

Acheteur vérifié

Published on 22/01/2022 à 01h52

Two big problems. The first was solved, only to discover a second. First problem, we received another customer's order. BALP was cordial and paid for the return and reshipment of our order. This takes a few weeks and the need to be available for Fedex. The second problem was that when we received the correct order, the engraving on the sword was totally incomplete! The engraving stopped at the first letter of my name. A. We would have liked to have the other letters of the name. All in all, it's approximate. I wouldn't have written an opinion if only the first problem had occurred. The second is the last straw.

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Response from Balp France Published on 23/01/2022

Hello, we are very surprised by your message and in particular concerning the engraving. It was done according to your order. (We will send you a copy of your engraving order by email). Your negative opinion does not correspond to reality. Please modify it.