Customer reviews of Baroncollections

Package received but I have 2 orders still pending for 8 months... Moreover, I have requested an invoice several times and I have never received it. The interlocutors are quite nice and the variety of products seemed reliable, but I am despairing after 8 months... it's a shame.

I received my order 1 month and a half after placing it

Relatively quality products and well preserved, but very very long delivery time, well beyond what is displayed on their website, and insufficient after-sales service

Catastrophic communication

No communication from the store regarding a delivery date, had to chase them multiple times, I was finally delivered 2 months later. Just a minimum of communication would have greatly eased the wait, a little email with a range of dates

Package received in perfect condition, delay between purchase and receipt of two months due to supplier delays

Hello, Very disappointed with my first order, I had to follow up more than 5 times with customer service. In the end, the order was received after 2 months of waiting.... However, customer service is responsive to emails.

It's a shame there is an orange tape that damages the display otherwise I would have given 5 stars

Order took way too long to be delivered, not enough communication and it's even more frustrating. Too bad, it's a nice shop but the prices are also quite expensive compared to others.

+ Package well wrapped and protected - Product sheet deadline not necessarily respected. - No communication.

I received my first order well, but when I wanted to order a second time, there was a stock shortage on the acrylic protections. I understand that this can happen, but when I received my order of 2 displays and there were no acrylic protections as I had ordered, I contacted the site. I have contacted them 3 times and my problem is still not resolved. I paid, I did not receive.

I am satisfied with the product itself, nothing to say about that. However, leaving the customer without answers is frustrating...

Service usually very high quality but my last order, a case op11 in Japanese, has still not been sent, it's been more than 2 months since I ordered. The customer service is unfortunately very poor, no communication about the progress of my order. A friend of mine is in the same situation... 800 euros of order and no way to know if I will be refunded or if the delay is just monstrous.

Extremely long delivery times for display protections (no information during the wait, ignores messages and finally responds to a cancellation request after 6 weeks of waiting only after sending the package specifying that there will be a 20% deduction from the amount spent because the package is sent, unfair loyalty system, high prices compared to local stores (190 euros for a display op09 one piece instead of 130 euros, even networks do not sell as expensively) free shipping only after an order of 200 euros, the only positive point and certainly the most important, very good quality regarding the display protection op09 fr.

The packages are well packaged but the waiting time is too long while the delivery date displayed on their site has passed. They prioritize the first pre-order purchases for shipping. So we can end up waiting 2 months for an order placed on the day itself.

I placed an order over a month ago, still not processed and no communication regarding this.

1st order with this store and problem with delivery. What I didn't appreciate at all was the 1st contact with customer service (the manager). I received notification on 03/12 that my parcel was being prepared (creation of a Mondial Relay parcel number). 4 days later, I tracked the package and saw that it was still being prepared by the seller and hadn't yet been delivered. I then contacted the site and the 1st response I got from customer service was: please be patient, we've had a huge number of orders and it's normal that the status of the parcel hasn't changed. The manager didn't even take the time to look into my problem. As of 16/12, the parcel is still listed as being in the seller's preparation department. By insisting, the site sent me another parcel by Colissimo. I already found the prices on this site rather expensive, but one thing's for sure: I won't be ordering from this site again. I don't understand why some Youtubers work in partnership with this site. There are other online stores (for One Piece cards) that are much more interesting in terms of price and more efficient in terms of parcel delivery and customer service.