BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Not satisfied with the return policy, plus it's at my expense and the non-full refund. Very disappointed, I do not recommend.
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Response from BBG DECO DE HEROS
Hello Amar,
The shipping costs for both ways are charged to us by the carriers, which is normal. They do not work for free (salaries, trucks, etc.).
It is normal for the customer who wishes to make a return to share the costs.
Otherwise, it's the end of small merchants.
Thank you for your understanding.
Best regards,
The DECO DE HEROS team
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Brahim R.
Rating: 2 out of 5
following a purchase from 06/06/2026
Delivery is too late, the relay closed at 8:30 knowing that the schedule indicates 7:00. I had to send two emails to find out why this delay from GLS the carrier. Given the price, I am disappointed.
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Clemence M.
Rating: 1 out of 5
following a purchase from 20/03/2026
Very poor quality mask (the elastic lasted a maximum of ten seconds before breaking) and arrived with part of the cardboard folded (so the mask is damaged).
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Kim N.
Rating: 2 out of 5
following a purchase from 03/03/2026
Announced deadline not met Delivery GSL to a wrong relay point far from my home
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Fabio C.
Rating: 1 out of 5
following a purchase from 19/02/2026
I received a different product than the one ordered. They do not respond to the email.
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Marc V.
Rating: 1 out of 5
following a purchase from 09/02/2026
1 week late
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Ángel A.
Rating: 1 out of 5
following a purchase from 24/01/2026
I have felt like a fraud.
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Remi G.
Rating: 1 out of 5
following a purchase from 06/01/2026
I had ordered a product for an event scheduled three days later. The site guaranteed delivery in less than 48 hours, which is what interested me. I ultimately canceled the purchase due to a change of mind about the product. I canceled within the hour, taking care to contact customer service. Not only did they still send me the order (charging me for it), but the product arrived well after the deadlines indicated on the site. Never received any feedback regarding my request. Useless!
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Jessica D.
Rating: 1 out of 5
following a purchase from 28/12/2025
Announced deadlines in 24h 48h for delivery. Delivery scheduled 3 weeks later... Request for refund.
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Mickael R.
Rating: 1 out of 5
following a purchase from 26/12/2025
Order too small
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Adlene F.
Rating: 1 out of 5
following a purchase from 23/12/2025
Delivery time largely exceeded
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Coraline F.
Rating: 1 out of 5
following a purchase from 21/12/2025
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Jean Pierre C.
Rating: 1 out of 5
following a purchase from 17/12/2025
Still nothing received
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Antoine P.
Rating: 2 out of 5
following a purchase from 28/11/2025
The cardboard containing the poster was folded in half to fit into the delivery locker. The product is wrinkled.
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Elena P.
Rating: 1 out of 5
following a purchase from 23/09/2025
The delivery times they state on their website are a lie.
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Villard N.
Rating: 1 out of 5
following a purchase from 02/08/2025
It's been over a month since I ordered, I never received it, I am really very disappointed.
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Lisa N.
Rating: 2 out of 5
following a purchase from 11/08/2025
Hello, I am extremely disappointed with my order, there is a dispute and a week after my request, no response from you, it is really disappointing...
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Response from BBG DECO DE HEROS
Hello Lisa,
Thank you for your feedback and we are sincerely sorry to hear about your disappointment. We understand the importance of your order and we are committed to resolving this dispute as quickly as possible. Our team will contact you shortly to ensure appropriate follow-up. Your satisfaction is our priority.
Best regards,
The BBG DECO DE HEROS team
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Annette B.
Rating: 1 out of 5
following a purchase from 21/07/2025
Unfortunately, the cardboard cutout arrived damaged and the complaint process is proving to be difficult.
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Aurelie A.
Rating: 1 out of 5
following a purchase from 15/07/2025
I have been waiting for my package for 13 days. It's a shame that the delivery service does not follow up.
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Laurene P.
Rating: 2 out of 5
following a purchase from 03/07/2025
Poor quality, I sent a message and got no response.
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Nathalie S.
Rating: 1 out of 5
following a purchase from 03/06/2025
delivery time much too long 10 days since I ordered and not received
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Patrick L.
Rating: 2 out of 5
following a purchase from 24/05/2025
Broken arrival
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Response from BBG DECO DE HEROS
Hello Patrick,
We are sorry for this experience.
Have you contacted our team? Have you sent any photos?
On our side, we have no record of your message.
We can replace, refund, etc.
Keep us updated.
The Deco team of Heroes
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Anais A.
Rating: 2 out of 5
following a purchase from 01/04/2025
Hello, 75€ for a cardboard Cars car that will only be used for 1 event, the cardboard is really too fragile, it's not worth it...
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Response from BBG DECO DE HEROS
Hello Anaïs, Thank you for taking the time to publish your review, even if it is not very favorable to us ;+) The DISNEY CARS cardboard figure is a licensed product. The price includes what goes to Disney, what goes to the manufacturer (cost of the product), and the import cost from the UK (customs, etc.). All of this means that this product - which will soon be permanently out of stock - represents a high cost. Cardboard figures can be used for several events (birthdays, etc.) and be a permanent decoration. See you soon. The Deco de Héros team
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Armand F.
Rating: 2 out of 5
following a purchase from 09/02/2025
Not enough choice in characters and for cardboard, it's still quite expensive.
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Response from BBG DECO DE HEROS
Hello Armand, We have noted your message. We offer over 2000 cardboard cutouts/figures/signs. We add more regularly. You are not just buying cardboard, but you also pay for the license (Disney, etc.) as well as other fees. You can ask a printer for the price they could offer for creating a figure of the character Mister T. You would be surprised by the price. Best regards, The Deco de Héros team
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Sandrine B.
Rating: 1 out of 5
following a purchase from 22/12/2024
Hello, I never received the order.
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Dany M.
Rating: 2 out of 5
following a purchase from 11/12/2024
Desired product not available and this was not indicated on the site. After calling a salesperson, I chose another model. Delivery date not respected, postponed twice by the delivery person to finally leave my package in a relay.
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Andréanne C.
Rating: 1 out of 5
following a purchase from 02/12/2024
Delivery times exceeded without any order progress tracking. No response to the email sent and when we call, it's the voicemail of a company with a different name. I will never order from there again.
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Response from BBG DECO DE HEROS
Hello Andréanne
We are sorry for this experience. Your order was delivered 4 days late (14 working days instead of the 10 announced). The packages stayed exceptionally longer at customs, which explains this delay. Regarding the messages, we usually respond to all messages. We have no record of your message.
The voicemail works very well. If you had left a message, we would have called you back. Best wishes. The Déco de Héros team
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Boutouar F.
Rating: 1 out of 5
following a purchase from 06/12/2024
Musical toy, not even unwrapped and it derails. The music skips but since my child is autistic and cannot wait, unfortunately, for a half-broken toy. Expensive for a 20 cm Hello Kitty plush.
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Response from BBG DECO DE HEROS
Hello Faical
Your message is incomprehensible. When there is a problem, customers contact us directly. Why didn't you do that? Why mention your autistic child? Please avoid discussing your private life. Prefer physical stores if the internet doesn't suit you. Best regards. The Déco de Héros team
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Mairam D.
Rating: 2 out of 5
following a purchase from 04/12/2024
Be careful when they tell you delivery in 58h. Package arrived after the event date. Otherwise, the figurine is great
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Response from BBG DECO DE HEROS
Hello Mariame You ordered on 4/12 at 1:30 PM. Your order was shipped the next day. It is written on all our pages, the deadlines are not GUARANTEED. They are indicative. Best regards. The Deco de Héros team
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Sarah P.
Rating: 2 out of 5
following a purchase from 19/11/2024
For the price, I expect the product to be flawless. I am not returning it because it's a Saint Nicholas gift.. but the table tray is damaged.
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Alain R.
Rating: 1 out of 5
following a purchase from 09/11/2024
Received the material after the party..
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Isabelle P.
Rating: 2 out of 5
following a purchase from 16/10/2024
Still waiting for my order from 10/16, really not respected deadline
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Florence G.
Rating: 2 out of 5
following a purchase from 09/10/2024
No response from customer service regarding a defective product. Moreover, the packaging of the products was very damaged. Complicated when it comes to giving them as gifts.
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Jérémy R.
Rating: 1 out of 5
following a purchase from 09/10/2024
Order not received, no refund made
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Mélanie C.
Rating: 2 out of 5
following a purchase from 06/10/2024
Very disappointed because I expected a large sticker as indicated and it is the size of the sheet, don't be fooled like me
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Response from BBG DECO DE HEROS
Hello Mélanie
We are sorry for this experience. As you could see in the photos, a human hand is clearly visible sticking or peeling the stickers. This gives an idea of each element and its size.
Our team will also contact you.
Best regards.
The Héros Deco team
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Axelle L.
Rating: 2 out of 5
following a purchase from 04/10/2024
The order arrived incomplete. I received 2 masks out of 9. I sent a message on the site the day I picked up my package. No response since.
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Daniela D.
Rating: 1 out of 5
following a purchase from 19/09/2024
You let us order and pay, after several reminders we inform you that they did not have it in stock and are waiting to receive it again... so it is indeed the longest delivery in the world, more than 3 weeks before receiving my order
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Stephen P.
Rating: 1 out of 5
following a purchase from 22/08/2024
Catastrophic from start to finish
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Response from BBG DECO DE HEROS
Hello Stephen
We have noted your feedback. We discussed it over the phone, our supplier has had a lot of delays. We had agreed to add a gift for the child receiving the delayed package. The gift has been added. We will strive to do better next time. The Héros Deco team
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Oumaima C.
Rating: 1 out of 5
following a purchase from 03/10/2024
I haven't received my package yet and I have no idea about the delivery
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Mina D.
Rating: 1 out of 5
following a purchase from 29/07/2024
Package not received and emails went unanswered.
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