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K
Rating: 2 out of 5
Fast shipping ✅ for the price the quality of the cardboard ❌ (not rigid enough) it's not true to size ❌
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Customer reviews of BBG DECO DE HEROS
Trust Attestation
9,1
/10
Overall rating: 9,1 out of 10
Based on 2 053 published reviews
Summary of reviews
BBG DECO DE HEROS consistently delivers a reliable and fast experience with prompt processing and swift delivery, often paired with meticulous packaging and items that meet or exceed expectations. Customers highlight a wide and appealing product range, including themed posters, stickers, and cuddly toys, with many noting sturdy packaging, included extras, and items arriving as described. The service stands out for responsiveness and attentiveness, with several reviews praising helpful customer support and willingness to assist, and repeat customers planning future orders. Overall, the store is experienced as dependable and customer-focused, providing timely shipments and quality products that satisfy a broad audience.
Reviews 1 and 2 stars
Reset filtersB
Rating: 2 out of 5
The wallpaper was creased on one side
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H
Rating: 1 out of 5
Order not received. It's just disappointing for a first experience with the brand.
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Response from BBG DECO DE HEROS
Hello Hervé, we are sincerely sorry that your order was not received. We do everything we can to satisfy our customers and will take your comments into account to improve our service. We hope to have the opportunity to show you a better experience in the future. Thank you for your understanding.
V
Rating: 1 out of 5
Delivery did not meet deadlines.
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Response from BBG DECO DE HEROS
Hello Vanessa, thank you for your feedback. We are sorry that the delivery did not meet your expectations in terms of deadlines. We take your comments into account to improve our service. Thank you for your understanding and support for BBG DECO DE HEROS.
A
Rating: 1 out of 5
I never received my package. School bag ordered on the 15th, it is now August 27 and still not delivered to GLS... really disappointed.
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Response from BBG DECO DE HEROS
Dear Amandine, we are sincerely sorry for this prolonged delivery delay. We are doing everything we can to get your order to you as soon as possible. We thank you for your patience and understanding. We hope that your school bag will please you once in your possession. Please feel free to contact us if you need more information. Have a nice day. The BBG DECO DE HEROS team.
C
Rating: 2 out of 5
I received the wallpaper that was presented as a poster. I did not receive the glue that was supposedly provided as indicated in the description. No installation details. Nice wallpaper, fast shipping. Despite having contacted Déco de héros, no response from them.
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A
Rating: 1 out of 5
Order accepted and 'shipped' but not updated on the GLS site, I send a message to customer service who tells me that the order cannot be processed to my country. If I hadn't sent a message, I wouldn't have been notified, I ask for a quote for shipping costs to my country but no more response. Very unfortunate and disappointed, a refund will be requested.
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Response from BBG DECO DE HEROS
Hello Amélie, In the end, there was no refund. 😉 The package was indeed delivered. You are in the Drom (overseas territories). And we must make a quote for each customer. Because shipping costs are very expensive. Thank you and see you soon. The team at Bbg deco-de-heros.com
S
Rating: 1 out of 5
The wallpapers bubbled as soon as I started to lay them. I respected the amount of glue and the waiting time. The result is ugly. Too bad because the patterns are very pretty.
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C
Rating: 2 out of 5
Received damaged order, I am waiting for a response following my complaint, best regards
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J
Rating: 2 out of 5
Very good product but took more than a week to arrive! So my daughter didn't get them for her birthday, really disappointed. Aside from that, good quality of the fabric as well as the design.
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Response from BBG DECO DE HEROS
Hello Jérôme, You ordered on the afternoon of July 10. Your order arrived on July 16. As a reminder, standard delivery times are indicative. They are not guaranteed. For any delivery with a date imperative, it is necessary to prefer express mode or call us so we can check with you. Thank you for your understanding. The Héros Deco team
C
Rating: 1 out of 5
The elastic came off the tape after 3 manipulations.. it's not very serious because I was able to fix it (I wasn't away from home) but for the price....
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Response from BBG DECO DE HEROS
Hello Caroline
Thank you for taking the time to post your message. Is it the glue or the elastic that tore? Can you send us photos so we can understand? Regarding the price, we remind you that these items are made in France, and that part of the work is entrusted to an ESAT. Here’s the definition: The ESAT: Establishment and service of assistance through work is a structure that allows people with disabilities to engage in professional activity while benefiting from medical-social and educational support in a protected environment. Thank you for your understanding. The Hero Deco team
Thank you for taking the time to post your message. Is it the glue or the elastic that tore? Can you send us photos so we can understand? Regarding the price, we remind you that these items are made in France, and that part of the work is entrusted to an ESAT. Here’s the definition: The ESAT: Establishment and service of assistance through work is a structure that allows people with disabilities to engage in professional activity while benefiting from medical-social and educational support in a protected environment. Thank you for your understanding. The Hero Deco team
M
Rating: 1 out of 5
Order damaged and refund not processed.
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Response from BBG DECO DE HEROS
Hello Marion, You indicated that the cardboard Minnie figurine was damaged. We asked you for several photos to verify (photo of the packaging, photo of the figurine in its original packaging, photos of the carrier's label, etc.). You told us that you had thrown away the packaging. And that you did not have any photos to send us. Without these photos, we cannot assist you. Thank you for your understanding. The Héros decoration team.
M
Rating: 1 out of 5
Sticker folded all the brands impossible to apply.
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Response from BBG DECO DE HEROS
Hello Maryse, We have received the photos. The sticker was folded during transport. But this does not prevent application, as once applied, the fold marks should no longer be visible. Best regards. The Héros decoration team.
L
Rating: 1 out of 5
I did not receive the item I ordered, I received another one.
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Response from BBG DECO DE HEROS
Hello Sarah, We have received your message. If you remember, we contacted you because you had placed two orders for the same item (one order on our site and the other on Manomano). However, we only had one copy of this item and the system could not update on Manomano in time. We had agreed on a replacement solution. That is why we do not understand your message. We will contact you to understand. Best regards, The Héros decoration team.
C
Rating: 1 out of 5
Delivery in 48h, I received it 1 week later, no response to the email, quality of the products unsatisfactory, a refund request not even recorded, I do not recommend this site.
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Response from BBG DECO DE HEROS
Hello Christelle, You placed an order on Saturday night. Your order was processed on Monday. In between, there is a public holiday (May 1st). You paid for standard delivery 24/48h on working days. As indicated, these times are indicative and not guaranteed. When there is an urgency, our customers call us or choose an Express shipping solution (Chronopost). Thank you. The Héros decoration team.
Q
Rating: 2 out of 5
Delivery too long
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Response from BBG DECO DE HEROS
Hello Quentin
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
Indeed our Spanish supplier was delayed in their deliveries.
We are sorry for that.
We had warned you of the delay in case you needed to cancel the order.
You chose to wait.
The Peppa Pig sun protectors have finally arrived safely.
See you soon.
The Déco de Héros team
N
Rating: 1 out of 5
Order probably reshipped without notification
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Response from BBG DECO DE HEROS
Hello Noé
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
You ordered a cardboard figurine of the rapper Pittbull. The order was shipped on time.
The carrier usually sends a text and an email to notify you of the tracking.
However, you did not pick up your order on time as it remained several days at the pickup point.
The item was returned to us.
Best regards
The Déco de Héros team
L
Rating: 1 out of 5
I am still waiting for my refund for a service I did not receive.
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Response from BBG DECO DE HEROS
Hello Lilo
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
You ordered a cardboard figurine of Frozen. The order was shipped the same day.
Chronopost did not fulfill its contract as the package should have arrived the next day.
We are sorry for that.
Have you contacted our team for compensation?
Thank you
The Déco de Héros team
M
Rating: 1 out of 5
The ordered item does not match the photo on the site. Very disappointed with my purchase.
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Response from BBG DECO DE HEROS
Hello Mahmoud
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
We have noted your message. But we do not understand why. Our cardboard masks are in 2 dimensions.
We have just added more photos of the mask in its packaging to show you that the images are accurate.
Can you send us photos?
Thank you
The Déco de Héros team
R
Rating: 1 out of 5
Not satisfied
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Response from BBG DECO DE HEROS
Hello Rahamatou
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
You ordered and received the Lion King figurine
https://deco-de-heros.com/21729-figurine-carton-le-roi-lion-disney.html
You asked us to return it because you 'made a mistake' about the dimensions and assembly.
You refused to deduct the shipping costs from the refund, and you indicated that the item was no longer in its original packaging so that we could sell it to another customer.
In this state, we cannot proceed with a full refund if you have used the product.
Thank you for your understanding.
The Déco de Héros team
Y
Rating: 1 out of 5
Fast delivery and well packaged. I am delighted.
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M
Rating: 1 out of 5
Hello Mélanie, We are sorry for this experience. What do you mean by got wet? Was the package wet? Can you please send us photos? Our team will get back to you. Thank you. The Héros Decoration Team.
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Response from BBG DECO DE HEROS
Fast shipping, item as described, very responsive exchange via email, thank you!
G
Rating: 1 out of 5
Fast shipping, product matching the order, however the cuts trim part of the photo.
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L
Rating: 1 out of 5
Hello Lydie, You ordered on a Wednesday evening, your item was delivered on Monday. You did not choose the express mode of Chronopost, but the 24/48 working days solution (weekends do not count) by GLS. The contract was therefore respected. There is no delay. You should have chosen the Express delivery solution with Chronopost to receive your Alice figurine in time for your event. See you soon. The Héros Decoration Team
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Response from BBG DECO DE HEROS
Very good.
F
Rating: 1 out of 5
I recommend.
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C
Rating: 2 out of 5
Perfect. Thank you.
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A
Rating: 1 out of 5
Not at all satisfied with the quality of the products. I strongly advise against it. The site says cotton, while in reality, it is not true.
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A
Rating: 1 out of 5
Order received damaged and I paid Chronopost fees while I had to go pick up the package myself at the sorting center.....
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G
Rating: 1 out of 5
Hello, Order placed on 12/17, delivery announced in 3/4 days while it only left on 01/02. And in the end, it’s not the right item. I left a message to find out how to exchange it and no news… First and last order on this site!
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Response from BBG DECO DE HEROS
Hello Gabrielle, You indeed ordered on December 17. We contacted you to offer you another neck pillow due to a stock shortage. You did not respond. However, we sent you the other model as Christmas was approaching. We hope you will change your mind and come back to see us. Best regards, The Deco de Héros team
L
Rating: 1 out of 5
Delivery to the wrong place
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Response from BBG DECO DE HEROS
Hello Lidia, You ordered on December 20 and were delivered on the 22. This is the busiest time of the year (Christmas gifts). The Chronopost relay points have been in high demand, which is why when the relay point is full, the delivery drivers drop off the packages at another relay point. We apologize for this. See you soon, The Deco de Héros team
L
Rating: 1 out of 5
I received a throw instead of a blanket
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Response from BBG DECO DE HEROS
Hello Luna, Thank you for taking the time to post your message. Indeed, it is an item that has two functions. However, we have modified the description so that it is only identified as a throw. See you soon. The Héros Deco team
A
Rating: 1 out of 5
Disappointed, the stickers peel off and one XXL was torn, very disappointed
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Response from BBG DECO DE HEROS
Hello Aurélie, We are sorry for this experience. Did you contact our team? Did you send photos? On what support did you apply it? If we find that an item is defective, we can either replace it or proceed with a refund. Thank you. The Héros Deco team
C
Rating: 1 out of 5
Package arrived at another pickup point with delays and wasted time and diesel energy to understand where to find it and go pick it up. I still don't understand why these problems for a Christmas gift that almost got lost.
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Response from BBG DECO DE HEROS
Hello Carole, You ordered on a Friday evening. Your item was shipped the following Monday. It was delivered to a pickup point on Thursday by Chronopost. During December, it's the Christmas period which generated a lot of traffic. And some pickup points could no longer receive packages due to lack of space. That's why your package was dropped off at a different pickup point. Thank you for your understanding. The Héros Deco team
A
Rating: 1 out of 5
Nothing to say, it's impeccable
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Response from BBG DECO DE HEROS
Hello Annie, Thank you for your feedback. We are delighted that you are happy, but you should have rated 5 instead of 1 ;+) Looking forward to seeing you again with us. The Héros Deco team
V
Rating: 1 out of 5
Disappointed with the quality of the fabric. Well, if we can call it fabric
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O
Rating: 1 out of 5
My order was incomplete.
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Response from BBG DECO DE HEROS
Hello Ophélie
We have seen together. The Britney Spears figure arrived on time.
The masks were shipped from our manufacturer. Unfortunately, the Post did not find your association's mailbox. That is why the Britney Spears masks were returned to us in Voiron.
See you soon.
The Deco team from Heroes
We have seen together. The Britney Spears figure arrived on time.
The masks were shipped from our manufacturer. Unfortunately, the Post did not find your association's mailbox. That is why the Britney Spears masks were returned to us in Voiron.
See you soon.
The Deco team from Heroes
S
Rating: 2 out of 5
The model is good one piece but it is not the reference I ordered. I kept it because this one is also beautiful. But it is still a shame not to receive the right item
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L
Rating: 2 out of 5
Hello. The image presents some colors. However, after unpacking it, it's only black and white
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N
Rating: 2 out of 5
The ordered poster arrived damaged, that can happen so we contact customer service... a real disaster we had to contact them 6 times before getting a status on our exchange request, a real obstacle course, 0 for customer follow-up. More than a month after our exchanges we finally received our poster properly packaged with a very good final rendering.
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Response from BBG DECO DE HEROS
Hello Nathalie, We are delighted that the poster has a rendering that suits you. As discussed together on the phone, we only received one voicemail on our answering machine. We called you shortly after. We have no record of your other messages. We are used to responding to all messages quickly. Have a good day. The Deco team of Heroes
K
Rating: 2 out of 5
The package was sent in a folded cardboard box and not in a specific box. I am disappointed because they order products from another company and resell them much more expensive. They do not take the trouble to send it in an adapted box. I am very surprised.
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Response from BBG DECO DE HEROS
Hello Kheira, The cardboard figures are very beautiful, but they are fragile for transport. We use several types of packaging, and very often we recycle thicker boxes. It is both good for the planet and a guarantee that your Simba cardboard figure will not be damaged during transport. Thank you and see you soon. The Deco team of Heroes